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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Since I quit smoking I’ve only ever wanted to use good quality juices and the Heisenberg from vampire vape has been my go too. I’ve ordered from this company for many years and always helpful and grea... Leggi di più

Valutata 5 stelle su 5

Used this company for years, online and their shop (which is no longer open unfortunately). Always had superb customer service, and tried hard to keep my favourite juice in stock, gave great advice on... Leggi di più

Valutata 1 stelle su 5

Bought 2x 100ml e-liquid. Got a confirmation email then 2 days later got an email saying that I'd been refunded with no reason as to why seeing as they still had stock in what I'd ordered. Checked if... Leggi di più

Valutata 5 stelle su 5

I ordered the Athena Vape & juice after my partner got one The device itself is great - it draws well, the refillable pods are much better than disposable ones and the battery lasts all day (plus i... Leggi di più

Dettagli dell'azienda

  1. Negozio di vaporizzatori
  2. Negozio di sigarette elettroniche

Informazioni fornite da varie fonti esterne

Established in 2013, Vape and Juice is a customer focused retailer with presence online and offline. We were the first in the industry to offer no minimum spend free shipping and the first to offer an incentive based plastics return scheme in our stores. We are fiercely independent and family run. We don't always get it right, but we always aim to fix it. Honest and considerate. That's Vape and Juice.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

415 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Juicy service, juicy vape

Fast and reliable service, tasty juice and the best customer service I've had. Always happy to resolve any issue and the juice is top quality

11 aprile 2021
Non scritta su invito
Valutata 5 stelle su 5

Extremely happy customer

So I left a negative review before this edit so if anyone read it, I totally retract it, my order was delivered wrongly ( not down to Vape and juice but incompetent courier). David got in touch and went above and beyond getting my order delivered on an Easter Bank holiday. My reviews have always been positive about Vape and juice and I stand by that because they rectified my issue immediately and have never let me down , also the product is the best on the market and at a great price, highly recommended 😀

4 aprile 2021
Non scritta su invito
Logo di Vape and Juice

Risposta di Vape and Juice

Hello Nicole

I'm sorry you've had such a poor experience, I know you mentioned it's the courier's fault but it still falls on us. We get the 1 star not DPD, we feel the loss of a customer being a small business far more than they do.

I notice you said you had emailed. Which email was it you used? We obviously have been out of the office since Good Friday but wondered if you had tried the webchat during working hours?

I would like to know why we haven't got these messages as it's not usual for us to miss these. Easter Sunday and we answer reviews, that's how we normally roll.

Let us get this fixed for you, if you want to drop me an email to david@vapeandjuice.co.uk we can try to identify what's happened and see you happy.

Hopefully

David - Vape and Juice

Valutata 5 stelle su 5

Excellent support and fast delivery!

It’s my first time ordering from Vape and Juice website and I’m 100% happy. Excellent live chat support and super fast delivery. I’ve ordered the wrong color by mistake, but the customer service was great and they fix everything. Great job!

21 marzo 2021
Non scritta su invito
Valutata 5 stelle su 5

I love Vape and Juice

I love Vape and Juice - always really friendly and polite and happy to help with any problems you have. Their variety of equipment and juices are amazing, along with the prices, delivery is second to none too! I wouldn’t shop anywhere else! Thanks so much!

21 marzo 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent Service

There was a slight delay in despatch which was sorted straight away and fair play the tank was sent DPD next day instead of normal mail by way of compensation.
Email's were replied to within minutes.
Overall great service from Vape and Juice and I shall be recommending them to my mates and using them again.

17 marzo 2021
Non scritta su invito
Valutata 5 stelle su 5

wouldn't go anywhere else…

I regularly order the Grinny Heaths on the website. The service and staff are great, always get my order on time and would recommend them highly.

12 marzo 2021
Non scritta su invito
Valutata 2 stelle su 5

Tastes good, slow delivery.

Juice seems decent, just slow delivery, first time order with them as well.

Ordered weekend, was told it would go out Monday and delivered Tuesday, then told Tuesday it wasn't shipped and was being sent out that day for Wednesday delivery, it got shipped Wednesday and arrived today (Thursday).

Least it arrived I guess.

11 marzo 2021
Non scritta su invito
Valutata 5 stelle su 5

Simply the best

I have been using vape and juice for over 2 years. Tbh I wouldn't go anywhere else. The staff are both knowledgeable and helpful. They have a great variety of items and are always willing too order in something for you if they don't carry it in stock.

8 marzo 2021
Non scritta su invito
Valutata 5 stelle su 5

A real 5 star company

A real 5 star company with excellent customer service! I am buying juice from them since last July and the only issue experienced was that the actually ordered juice was out of stock.Thank you guys!

28 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

Amazing Genuine Company! 5 Stars.

I have purchased from Vape and Juice three times so far and I was completely taken back how great their Customer Service and Speedy Delivery actually was.
I love their Vision as an Authentic Genuine British Company who deliver the whole package from all angles to the customer.
Their You Tube videos were extremely helpful to me as a Newbie to vaping and so was their efficient live Online Chat facility in dealing with my Personal Orders and all their Technical Advice with E-juice and Devices.
I look forward to using them all the time now in future.

25 febbraio 2021
Non scritta su invito
Valutata 2 stelle su 5

Wish I could experience everyones good points

Two stars awarded on my part, only because of the Vape&Juice team being prompt on their chat with responses.

Unhappy with my order not being handled accordingly, especially if I've selected "speedy Courier Service". On the website it shows them utilising DPD next day and all that jazz. I always use DPD of avail, as most of the time they are good.

Perhaps I got caught in a huge surge of orders and mine got pushed back...

Ordered on thursday midday and hoped it would arrive by Monday at least, then was told "tomorrow or the day after" which just doesnt sit well with me considering I ordered a week ago by the time it comes.

The tracking order service via their email is ok? I think they're working on their site and its a bit of a hassle ordering at the time.
Kept saying "ordered - not shipped yet"

Anyways, defaulted to a refund as I ordered from another retailer before 4pm to get it next day which is reassuring rather than sit on the site talking to the customer service/operators.

Site looks amazing to use, just wish my order was fulfilled the same as how I felt during the transaction.

Im expecting an email "within an hour" to confirm my cancellation on my order and refund.

Hope to use V&J because mates of mine rave about them and they're on topcashback.

Maybe next time.

22 febbraio 2021
Non scritta su invito
Logo di Vape and Juice

Risposta di Vape and Juice

Hi there

I am sorry you have had a negative experience. I am pleased that you were able to speak to someone regarding this though on the chat.

We aren't perfect but we always try to right things. Putting our hands up here and I think we have just dropped the ball on this one. I'm not going to make any excuses. I'm sorry you have been left so irritated that it drove you to here. Bad reviews kill businesses and sometimes rightly so.

I can confirm that your cancellation and refund has been effected, how long it takes for your bank to release returned funds is obviously something out of our hands and will be a personal matter between your bank accounts terms and condition and yourself.

If you give us another shot, we won't let you down. I'll personally make sure of that :) drop me an email to my email if you do so I can monitor it.

We are working on the site. I am not sure what issue you had specifically but we have moved to a more enterprise level of website which enables us to better record stock levels and avoid issues of being out of a product and it slipping through the cracks.

David - Founder
david@vapeandjuice.co.uk

Valutata 5 stelle su 5

You get a great service.

I've been using Vape and Juice's postal service since i moved from Leigh-on-sea to Norfolk as we have a shortage of vape shops around here. I find there service is excellent and would thoroughly recommend you give them a try.

14 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

I wouldn't go anywhere else

I have used these guys for vape juice + other bits for years and they are top notch. I wouldn't go anywhere else. Delivery is super quick and their chat function gives genuinely helpful advice quickly. Good rewards programme too.

10 febbraio 2021
Non scritta su invito

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