A straightforward transaction, delivered as detailed - shame Royal Mail "couldn't get access" (I have lived here for 30 years and was here all day - no barriers)
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Excellent products and very competative prices - these were quality TRV valves, weighty & solid, not at all like the cheap looking ones you can get elsewhere for almost the same price!! Well packed &... Leggi di più
Prompt Service with excellent courier. However slightly disappointed with the quality of this particular radiator in that the chromed wall bracket was significantly bent. This must of left the fac... Leggi di più
L'azienda ha risposto
Purchased 16-3-23. Good service & quality I spent over an hour searching for this particular radiator before I located yours. It isn’t being installed until next month, however, I have unpacked i... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
We sell a large range of Radiator Valves. Priding ourselves on our choice, quality and customer service.
Informazioni di contatto
Unit 3 Parc Caer Seion, LL32 8FA, Conwy, Regno Unito
- 01492 593336
- info@valvekings.com
- valvekings.com
4,4
Eccellente
284 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent product
Excellent product, good price and super speedy free delivery. Highly recommended!
7 luglio 2021
The valves arrived quickly
The valves arrived quickly. They haven't been fitted yet but look like reasonable quality.
15 giugno 2021
Fantastic delivery as well as good…
Fantastic delivery as well as good price for product very impressed
10 giugno 2021
They charged me for postage on a refund…
They charged me for postage on a refund which I paid for then didn’t want to know. Awful customer service . I would not recommend and would never use again
19 maggio 2021
Non scritta su invito
Risposta di Valve Kings
Good Afternoon Janice, Thank you for your feedback. I have looked into your order and you have returned the item which you yourself ordered incorrectly. It was returned with some slight damage which is why your refund was less £6.00. This is the cost of having the item refinished. Amazon stepped in and covered the £6.00 as a gesture of good will so neither yourself or our company were out of pocket for the issue with your chosen return courier.
Excellent
Arrived on time, packaged very well, both rads as they should be - good firm who do what they say 👍
16 maggio 2021
Started off good
Started off good. Rung me out of the blue to say the item was out of stock despite the website saying it was in stock.
Then silence.
Sent an email chasing said item, was told it should be here two days ago... still waiting.
You just need to do what you did in the first place and keep people updated!
Sent an email to say, still no delivery...
Silence.
7 maggio 2021
Item was as described and very nice…
Item was as described and very nice appearance, well packaged and prompt delivery.I would purchase from Valve Kings again and would recommend them.
6 maggio 2021
Quick delivery and a good product
27 aprile 2021
Ticked all the boxes.
Fast delivery. Great product. Good price. What more can you ask for?
23 aprile 2021
Not a good experience
Not a good experience, had to return the item, I telephoned twice to check how to return the item and twice I was told to take package to post office and quote the order number, they didn’t know what on earth I was on about, so I just paid up !!! £3.10 . The item I purchased was £25.00 , they are going to charge me£6.00 return postage , plus I’ve had to pay extra £3.10 , wish I hadn’t bothered ordering 😡
20 aprile 2021
Risposta di Valve Kings
Apologies to hear that you are not satisfied with your order or service received.
Having looked into this, you advised our sales team you wished to return the bathroom squeegee as a change of mind.
As per our returns policy, this would be refunded less the outgoing courier cost we paid to send the item to you on receipt of the item back.
I am unsure as to your comments regarding the post office reference number as this would not need to be given to them directly. We only ask the parcel has a reference slip to your original order packed inside. This allows the return to be processed quickly and efficiently.
I can see the item was passed for return on the date received back and the refund was processed as agreed.
Kind Regards,
Managing Director
Valve Kings
Super quick delivery
Super quick delivery, fantastic product. Would definitely recommend.
13 aprile 2021
Lovely looking value
Lovely looking value and fantastic delivery. However the after sales is appalling. The British gas plumber I have used many times found that it leaked and so had to remove to investigate, only to find that the thread had sheared off and was left on the opposite thread. Yes the plumber scratched the valve when undoing it. The response I got was, no refund and no replacement because they claimed the plumber must have over tightened. The fact that the valve was faulty and leaked, is not their responsibility.
If they actually listened and heard that the nut damage was after it failed, 'frustrating to say the least' it might have been the least they could have done, but instead I hot rude responses, with attitude. Do not use this company if you're looking for quality and respectful service. Good luck if you run with it.
In response to your reply, I trust that the British gas plumber that I have used on all my other jobs is component as does British gas for the many years he has been employed him. Your valve failed resulting in need to remove the valve being required for investigation.
Your instant dismissive response and not accepting any responsibility at all, is what has affected only factor of my decision to never use your company again and I stand by my warning to any other potential customers.
23 marzo 2021
Risposta di Valve Kings
Hi Lisa,
We are vey sorry that you have had a bad experience with a radiator valve supplied by ourselves.
As explained in the original email correspondence, your installer had tried to remove an integral part of the radiator valve which is not designed to be removed and in doing so has caused the valve to ultimately fail.
The images you provided show that a considerable amount of force or incorrect tools have been used on the nuts to the point that large portions of the chrome had been removed.
From the images provided it was also noted that no PTFE tape was used in the installation process which is also a very important part of any radiator valve installation.
Kind regards,
Valve Kings
Great service
Great service, product was very reasonable and gives off great heat in my summer house.
22 marzo 2021
Great product
Great product, fast delivery and Reasonable price. Only slight gripe would be that the heater was slightly dented, however it works perfectly and you cannot see the dent from the front so really a minor complaint. I would use this company again anytime!
21 marzo 2021
Excellent service can highly recommend
17 marzo 2021
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