Delivery was on time and everything was delivered in perfect condition. I got a free padlock and security tag that was nice.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
A good price and good fast delivery service. When only part of the order initially arrived, the email response was quick and the rest of the order arrived an hour or two later. I don't like headaches... Leggi di più
Speedy delivery of suitcases. Pleased with quality of Bric luggage but haven’t actually tested them yet. Was a little alarmed to read Bric only guarantee for lifetime if bought from them directly …... Leggi di più
L'azienda ha risposto
Excellent ordering, follow up and delivery! Both Samsonite upscape cases came well packaged and as ordered. What I thought cwas a bit"stingy" was considering the cases were medium/premium cases only... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Valise Luggage stocks leading top brands such as Samsonite, Victorinox, Bric's, Porsche Design and Horizn Studio. We only display the best handpicked Luggage, Business and Weekend Bags saving the customers time searching. Sustainability is at the forefront of the site with a dedicated section. So whatever choice you make, you can ensure it will be the best.
Informazioni di contatto
4,7
Eccellente
537 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 30% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Really good service 👍🏻
Really prompt dispatch. Lovely product. When it transpired that I’d bought the wrong size, was able to process refund/new purchase quickly and easily. 👍🏻
15 giugno 2026
Top website and customer service…
Top website with clear and sleek navigation and extremely helpful customer service. I couldn’t recommend them enough.
15 giugno 2026
Review
From online order to delivery everything was smooth and easy. Just how you want it.
15 giugno 2026
Fantastic Experience!
I recently ordered from Valise, and I am incredibly impressed. The entire ordering process was smooth, and my luggage arrived the very next day. They really exceeded my expectations. The price was reasonable, really good value. Highly recommend!
11 giugno 2026
Great experience with Valise
They - and in particular Tom - went above and beyond to make an exchange for me when my lovely retirement present was the right suitcase (in the wrong size). Thx Valise.
14 giugno 2026
Non scritta su invito
Very helpful staff when I had to…
Very helpful staff when I had to contact them about a problem with my order. All resolved very quickly
8 giugno 2026
Product is fine
Product is fine - I ordered the sand colour first but it doesn’t go with my outer clothes so I ordered the black which is fine.
However, I have-still not received my refund for the sand one??
1 giugno 2026
Excellent customer service
Excellent customer service. I contacted the team to ask if I could cancel an order before it was dispatched, as I had decided to keep a similar suitcase I had purchased earlier. They replied almost immediately and processed the cancellation without any hassle.
Fast, helpful, and efficient service. It's refreshing to deal with a company that responds so quickly and makes things easy for customers. Thank you!
10 giugno 2026
Non scritta su invito
Risposta di Valise Luggage
Thank you!
Quick Delivery
Order turned up next day after ordering early afternoon the previous day. Cases well packed and exactly as described. All good!
29 maggio 2026
Risposta di Valise Luggage
Thank you for the great feedback!
Risposta di Valise Luggage
Thank you for the great feedback!
Risposta di Valise Luggage
Thank you for the great feedback!
Excellent customer service especially…
Excellent customer service especially as I had ordered the wrong item. Service and delivery were very good as was the returns process - this being needed due to my own errors!. Thanks for a great service.
1 maggio 2026
Risposta di Valise Luggage
Thank you for the great feedback!
Excellent ordering
Excellent ordering, follow up and delivery!
Both Samsonite upscape cases came well packaged and as ordered.
What I thought cwas a bit"stingy" was considering the cases were medium/premium cases only one "Free" Retreev luggage tag. But Hey Ho that's the way it goes, have to remember the next time.
13 maggio 2026
Risposta di Valise Luggage
Thank you for the feedback! The smart luggage tag is a free gift from us. We send one out per order £350 or more.
Ordered case and emailed it had been…
Ordered case and emailed it had been lost in transet and no more stock to resend . I do not think they had it in stock in the first place .
11 maggio 2026
Risposta di Valise Luggage
Dear Customer - All our stock levels are accurate. The case you ordered was the last one we had and isn't made anymore by Samsonite. Sadly it went missing on the way to you by the courier and we couldn't send you a replacement. I am really sorry for the inconvenience. A full refund was issued.
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