My son was adamant he wanted his jeans from Valeremilano, his previous pairs are bang on trend and great quality! Ordering is easy when extensive photos and info on the website, fabulous bonus of gett... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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They advise that they've shipped your order but royal mail never receive it. Dont order from this company or other companies that stock their clothing. very very poor. I ordered via boohoo who adv... Leggi di più
L'azienda ha risposto
Purchased a hoodie for my son as a birthday present..... He absolutely loved it.... And has said he will buy from you again with his birthday money...... 5 stars all the way 👌
Been a customer for about 2 years now,and bought multiple orders and always very happy with purchases.there was 1 time i got sent out the wrong size in hoodie and another time when i was 2x tshirts mi... Leggi di più
L'azienda ha risposto
4,2
Molto buono
240 recensioni
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Follow up
Went through a long process of receiving the wrong order, after was being reaffirmed that i would receive an exchange and was asked to send the jeans back. When i went to the post office i was told the return label was invalid, spent several days trying to contact them with no reply. Now im stuck -£40 with a pair of jeans that i cant wear. Absolutely awful experience and would not recommend anyone to buy from here.
13 luglio 2024
Non scritta su invito
Risposta di Valeremilano
Hi there,
We are really sorry about the experience you have had with us. This is not the experience we want our customers to receive.
If you would like to email us so we are able to resolve the issue please use: Info@valeremilano.co.uk
Thanks,
The Valere Team
I’ve bought 3 pairs of cargo trousers…
I’ve bought 3 pairs of cargo trousers from here and all of them shrink really bad when you wash them, they also sun bleach really quickly if you dry them on the airing line outside, quality is very poor as well, the last pair I got have no pocket liners because the stitching gave out on me like 3 months after buying them, I contacted Valere before and got no help at all because I bought the item through Jd Sports not directly from them? Does JD have a different stockist to Valere? Either way every time I give them the benefit of the doubt and make a new purchase here I am always disappointed and their customer service is poor as well, just avoid and stick with reputable brands!!! After a barrage of emails between myself and Valere they sent me a 33.3% refund after undoubtedly proving the quality of their cargo trousers are poor via photo email. Nothing has changed as I only received half the refund I was promised by their team by email on the same day. Avoid guys! Stick to reputable brands
31 maggio 2023
Non scritta su invito
Risposta di Valeremilano
Hello there,
We are really sorry about your experience with our products. This is something that we haven't heard of regarding the quality of our products.
If you would like to email us so we are able to resolve the issue please use: Info@valeremilano.co.uk
Again, we are sorry about your experience
Thanks
The Valere Team
Great quality.
Arrived on time ... Absolutely love the T shirt..superb quality material will definitely buy again.
28 marzo 2024
I have ordered a hoodie jumper It was…
I have ordered a hoodie jumper It was little bit too big for me. So I give it to my son and he liked it definitely will come back again
23 febbraio 2024
Fast delivery brilliant price quality…
Fast delivery brilliant price quality material
23 febbraio 2024
Not good
Shirt quality's are bad printing coming off after just one wash. Size of shirts are different some M fits Some M bigger. Customer service tried to be supportive but didn't read emails..
Wanted an exchange got a refound.
23 febbraio 2024
Non scritta su invito
Risposta di Valeremilano
Hi, Sorry to hear you are unhappy. We are a growing brand and comments like this are harmful to our company as they are untrue. We have supplied you with ample returns labels which seem to work with every other customer that wants to return something. Sometimes there can be a miscommunication through email which was the case here. We have issued you a refund as you have stated you are unhappy with the quality so this seemed like the best option to solve this for you? Correct me if I'm wrong as we try to do what is best for the customer. We would hope you would consider taking down this review and emailing us instead. Thanks
Fab quality/fast customer service
Bought for my husband as a birthday gift - he loves!! We exchanged one of the tshirts for a different size and it was sent out right away! Will be ordering again for sure. Thankyou!!
16 febbraio 2024
Non scritta su invito
No refunds
Not the best quality and beware before buying because you won't get a refund if you don't like it, rather not buy from them
28 gennaio 2024
Risposta di Valeremilano
Hi Imran, sorry to hear this. We do offer refunds across the site - subject to our refund policy which is clearly stated on our website. We pride ourselves on the quality of our clothing, our interlink sweatshirt is made of our Valere soft touch fleece. I emailed you last week to discuss a solution - an exchange or a credit note so it is nothing unreasonable. We understand your feedback but would greatly appreciate you take this review down as it is detrimental to our brand. You have our email address if there is anything you weren't happy with before writing on here. Thanks
amazing quality such nice garms
I ordered from valere for the first time and I am really pleased with the quality of clothing!! I ordered a few bits and will definitely be back for more. Products looked same as the website which was very helpful.
6 febbraio 2024
Non scritta su invito
Got different to what I thought I was. …
Got different to what I thought I was buying . Got the grey jumper with white and blue cloudy print but instead it’s just only a horrible blue , not what was pictured . Can’t return as took tag off before double checking as expect to get what I see and ordered , shouldn’t have to check , what a shame .£50 down the drain .sizing isn’t bad neither is the quality but can’t wear it with a massive ugly blue sticker print in the middle. Edit , from response . No slam at all . Anywhere I can send an image. Why would I slam you if I got what I saw in the image ?
9 gennaio 2024
Non scritta su invito
Risposta di Valeremilano
Hi, Sorry if you are not happy with your purchase. All imagery is realistic to the product and we have never had any complaints in this regard from any customer in the last 3 years... If you did not like the product, that is personal and subjective and no relation to product quality or our brand ethics. You are welcome to return it but as in line with any other brand globally, if you remove the tags, it is not possible to return. We do not feel personal taste is a reason to slam us on Trustpilot however so we ask that you retract or change due to personal taste alone.
Excellent as usual
26 dicembre 2023
I didn’t receive what I ordered
I didn’t receive what I ordered. No up date for delivery nothing very disappointed.
26 dicembre 2023
Risposta di Valeremilano
Hey Daniel,
We've been closed for the Christmas holidays, back in today and packing up all orders to go out today.
You should have received an update from our dispatch team.
I'm not able to see your full name or order number so please can you drop us a message on info@valeremilano.co.uk and can always work to resolve any issues.
We're not here to create issues, and don't want our customers to have a bad experience so hope we can resolve for you.
Thanks
James
Risposta di Valeremilano
Hey Jack,
Sorry for the delay - we're just back in today after the holidays and processing all orders to dispatch today!
Your order will be with you v soon.
Apologies and sent you a DM and hope you can reconsider your 1 star!! We're honestly not up to anything dodgy!
Team VM
don’t purchase
Hi please don’t purchase from these guys they scammed me didn’t send my jeans out ordered them for next day delivery don’t make the same mistake I did.
25 dicembre 2023
Non scritta su invito
Risposta di Valeremilano
Hi, sorry for any delay in getting your order posted out.
The order was placed during the Christmas holidays and was dispatched today on our first day back in.
Hoping you can reconsider your comments and rating as we're trying our hardest and it really damages brands to receive a review claiming we are scamming customers when it is so far from the truth.
Thanks
Team VM
Good delivery was quick
24 novembre 2023
Bought 2 pairs of jeans
Bought 2 pairs of jeans. Similar size to the model yet I still ordered the size above them to be extra safe. The pair is so tight they look like spray on not the fit as described or looking from the photos. Very poor as they have the exact look I was going for at a decent enough price.
To make matters worse “sale items are ineligible for a refund and only credit can be given”
Ridiculous service and never heard of a company doing that before.
30 novembre 2023
Non scritta su invito
Risposta di Valeremilano
Hi,
I am sorry to hear you are not happy with the fit of the products. we will take this into account for the newer collections.
Please could you email us with any issues directly so we can resolve with yourself before posting a review as we strive for excellent customer service and it is unfortunate we were unable to assist you in this matter directly.
As stated in our T&C's online under 'refund policy' we do only offer refunds on full price or faulty items and exchanges or credit notes on sale items, those of which are available on the website for you to view before you purchase.
Please could you email us at: info@valeremilano.co.uk so we can resolve directly?
kind regards,
VALERE
Kindly email us
Terrible clothing make
Terrible clothing make. The models must have children's bodies. I'm 6 foot 2 and 14 and a half stone. And I ordered a large in combats and 34 regular in jeans and the jeans are literally sprayed on me, even tho they are down as relaxed fit, and I can't even get the combats over my feet as the cuffs are too tight. Ordered a L size sweatshirt too and they sent me a XL. And it's huge. 😂 Sizing is way off. More like a 16 year olds make. Won't buy again.
4 novembre 2023
Non scritta su invito
Risposta di Valeremilano
Hi,
We are sorry that you did not like the fit of our clothing and we will take this into account.
Please can you contact us directly at info@valeremilano.co.uk so we can resolve this.
thanks,
VALERE MILANO.
I didn’t take my delivery
25 ottobre 2023
Risposta di Valeremilano
Hi, Address was entered incorrectly preventing delivery. Updated and resolved on e-mail
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