Dear Vakatrip Support Team, I have booked an IndiGo flight through your website, but I have not yet received the airline PNR required for web check-in and booking verification. Booking Detail... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Hi Vaka Trip Customer Service . The booking platform saying My booking not successful yet your System has charge Me twice. Updated case : Vaka Trip CS has replied my email the next day and solve t... Leggi di più
L'azienda ha risposto
I have booked 2 tickets sector Delhi Amritsar. The payment has been deducted but there has been no issuance of tickets or any messsage.The site doesnt have any contact details or any customer care n... Leggi di più
L'azienda ha risposto
We bought 4 Qantas Airways tickets in January 2026 to travel to Auckland on 19 February 2026. Unfortunately, my Australian transit visa application was refused. As soon as I received the visa refusa... Leggi di più
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Scritti dall'azienda
**Trustpilot Significance:** Trustpilot is vital for VakaTrip to hear users and address concerns, focusing on user experience rather than promotion. **Ticketing Time Commitment:** Rest assured, timely ticketing is our commitment. Payment made ensures ticketing completion within 12-48 hours, causing no travel disruption. **PNR Validity Assurance:** For real-time order tracking and seamless travel, logging in during ticketing may limit self-management but won't affect your ticket's normal use. **Information Change Assistance:** Discovering errors or voluntarily changing flight details? Inquire anytime at customer@vakatrip.com for assistance. **Itinerary Information:** Post-ticketing, confirmation and invoice details are sent to your email. For an airline-specific itinerary, inquire at customer@vakatrip.com. **Refund and Order Changes:** Refund and change rules depend on the airline's response. Policies of the airline serve as the accurate reference.
Informazioni di contatto
Floor 10, Cheung Tak Industrial Building, No.30 Wong Chuk Hang Road, Hong Kong., 1010, HONG KONG, Hong Kong
- customer@vakatrip.com
- vakatrip.com
2,4
Scarso
498 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
If you have successfully placed your order, please provide a 13-digit order number starting with 3 and the email address you filled in when placing the order, or the departure location, destination, departure date, and the spelling of the passenger's name. We will have our technical colleagues verify the situation again.
If you haven't placed an order yet, please inform us of the content you need assistance with, and then we will help you verify the situation
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
Vakatrip CS Team
I have booked a flight from Vakatrip…
I have booked a flight from Vakatrip and the order number is 3499350648561 and the thing is. I have not received my E ticket. Till now. I have called my airline, which is Air India and the company responded that we don’t have a booking from your name from your email ID and with the number which I provided them, so I request you to please look into the matter. The flight details are the flight is departing from Chandigarh to Chennai on seventh of November. It’s been more than three hours. I have booked my flight, but I have not received my E ticket till now. I have mailed trip also, but no response from their side, so I request you to please look into the matter.
28 ottobre 2025
Non scritta su invito
Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
We have verified that your ticket has been issued by AI Airlines. The PNR is YS25RB, and the e-ticket number is 098-2870680864.
The itinerary has been sent to your email. You can check it. Thank you
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
Vakatrip CS Team
I appreciate Great service and…
I appreciate Great service and immediate response
21 ottobre 2025
Non scritta su invito
Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
We are happy to help you.
Thank you very much for your positive comments on us
We will spare no effort to provide higher-quality services
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
Vakatrip CS Team
Ticket from Mumbai to Amritsar booked…
Ticket from Mumbai to Amritsar booked for 19/10/2025 and issued PNR, but while doing web check in with sir india, this pnr is of 21/10/2025..
Such a fraud
No response
18 ottobre 2025
Non scritta su invito
Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Please provide a 13-digit order number, and then we will assist you in verifying the situation
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
I already paid add on rm18 to get if…
I already paid add on rm18 to get if flight got delayed, but when the flight delayed vakatrip doesnt even give any message or email lol. Waste my money
16 ottobre 2025
Non scritta su invito
Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
We are very sorry that your flight has been changed, but this is the decision of the airline.
After we received the flight change notice from the airline, we have forwarded it to your email. You can check the email
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
Vakatrip CS Team
Highly appreciate team’s prompt and effective support
I am highly appreciated Vakatrip customer service/support team’s prompt and effective response to deal my personal problems during the process of finishing ticket booking either in ticket reservation or payment concern.
15 ottobre 2025
Non scritta su invito
Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
We are happy to help you.
Thank you very much for your positive comments on us
We will spare no effort to provide higher-quality services
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
Vakatrip CS Team
可以信任
因为不小心错买机票只能申请退款，vakatrip很负责，邮件回复的很及时，一直在帮忙跟进退款进度，最后大概过了三天退款也原路返回到我的账户上了。
13 ottobre 2025
Non scritta su invito
Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
We are happy to help you.
Thank you very much for your positive comments on us
We will spare no effort to provide higher-quality services
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
Vakatrip CS Team
I booked 3 Air India tickets through…
I booked 3 Air India tickets through them (Order No. 3497850449840, PNR: DPJPPG, E-ticket: 0982955685445/0982955685446/0982955685444).
I have not received a valid booking confirmation from the airline.
The PNR and e-ticket provided by VakaTrip could not be verified on Air India’s website.
I need urgent assistance as very few hours left before departure.
UPDATE:
The PNR was genuine although it showed invalid, I requested the PNR of partner airline - Air India Express from Air India customer support. They communicated the actual PNR, upon which i was able to check-in.
But still, Its difficult to reach out to Vakatrip customer support. I haven't officially any toll-free number.
11 ottobre 2025
Non scritta su invito
Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
The PNR is DPJPPG, the reservation management code is FARQKE, and the ticket numbers are 0982955685445, 0982955685444, and 0982955685446
We have sent your itinerary to the email address you reserved. Please check it
We assist passengers in verifying and resolving issues via email. After receiving your email, we will help you verify the situation as soon as possible and then reply to you
We will feedback your valuable suggestions to the relevant departments. Thank you.
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
Vakatrip CS Team
Really very very bad...no refund after one month also
Really very bad experience...I booked ticket from kochi to albaha on saudia flight last month..due to some personal issues I cancelled that ticket and requested for refund.. still not a single penny I received... tried calling no answer... only thru email they're sending replies... before I cancelled on the Same flight on my own experience from Saudia airlines refunded within a day..but this time because of this vakatrip almost one month not a single penny I received.. very very bad
19 agosto 2025
Non scritta su invito
Risposta di Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip
Order Number: 3492652392232
We fully understand your anxious mood.
We cannot know in advance the processing time limit of the airline, but we need to receive the refund from the airline first before we can give you a refund. The reason why we haven't given you a refund is that we haven't received the refund from the airline yet.
We have already helped you urge the airline to assist with the refund as soon as possible.
We will assist you in following up on the processing progress of the airline. The specific result shall be subject to the actual verification and refund result of the airline.
Please wait patiently for the refund result from the airline
Best regards,
Vakatrip CS Team
Quick reply and good solution.
Quick reply and good solution.
After payment my chosen flight was sold out, vaga team emailed me with a different flight time, I accepted and the ticket was issued within an hour. I was worried at first because the flight prices raised 500$ after payment.
20 settembre 2025
Non scritta su invito
Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
We are happy to help you.
Thank you very much for your positive comments on us
We will spare no effort to provide higher-quality services
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
Vakatrip CS Team
Scam-like Experience: PNR and Ticket Not Traceable
I had a very disappointing experience with VakaTrip. I booked my Air India ticket through them (Order No. 3491829569497, PNR: F2MNYI, E-ticket: 098-2788151551).
I never received a valid booking confirmation from the airline.
The PNR and e-ticket provided by VakaTrip could not be verified on Air India’s website.
My flight was suddenly rescheduled at the last minute, and when I requested refund, I did not receive proper support.
Communication has been very slow and unclear, and only after repeated follow-ups did I get responses that did not resolve my issue.
Even now, I have no official proof that my ticket was ever genuinely issued.
I strongly advise future customers to be very cautious before booking with VakaTrip.
14 settembre 2025
Non scritta su invito
Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip ~
Your PNR is F2MNYI and the ticket number is 098-2788151551. Both are valid.
We have sent your itinerary to your reserved email address. Please check the email content (the email content on September 13, 2025).
Your flight has been changed. After receiving the notification from the airline, we have sent the flight change notice to your email. According to your request, we have assisted you in contacting the airline to submit an involuntary refund application. However, as of now, we have not received any refund
The specific refund result is subject to the review and return by the airline
We will assist you in keeping track of the airline's processing progress. If we receive a refund from the airline, it will be returned to your original payment account as soon as possible
Please wait patiently for the refund result from the airline
Best Regards
Vakatrip CS Team
“VakaTrip” is a scam
I’m extremely disappointed, frustrated, and stressed after using this merchant for the first time (and definitely the last) to book my flight. They charged me for a ticket, and the next day they canceled my booking without any good reasons!..
It’s already been more than two weeks that I’ve been waiting for my refund. I’ve sent about 10 emails trying to get an explanation and push them to resolve the issue, but all I’ve received in return is the same meaningless response: “We’re sorry for the inconvenience.” (And they also don’t have a call line for customers!)
I wish I had read other people’s feedback before booking my ticket through this scammy “VakaTrip.” Don’t make the same mistake — always book your flights directly with real airlines!
3 settembre 2025
Non scritta su invito
Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Order Number: 3494638318995
After we received your payment, we contacted the airline to assist in issuing the ticket. Then we received a reply that your flight reservation failed.
We have processed a full refund for you on September 4, 2025, and the screenshot of the refund has been provided to your reserved email address
Please contact the card-issuing bank to verify the arrival of the refund
If you have any questions, please contact our official email: customer@vakatrip.com for inquiries
Best Regards
Vakatrip CS Team
Kindly don’t use this company they are…
Kindly don’t use this company they are a fraud . I booked a flight with them and cancelled due to Covid surge in Phuket. They were also u formed and so was the airline . At first they claimed that the airline is not reverted to them for refund . I called air India dm they confirmed they will give refund but ahen( vakatrip) need to contact them . Vakatrip never asked for refund and have fraudulously taken my money . Later they claimed I had a no show but have mails fro them prior to the flight that it’s was cancelled . This is heads-up for those who wish to use them . Kindly don’t use this company they are a dishonest company . Happy to share mails. Shameful they are being allowed to operate .
28 maggio 2025
Non scritta su invito
Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Please provide a 13-digit order number, and then we will assist you in verifying the situation
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
VakaTrip is a fraud company.
Vaka Trip is the worst air ticket booking company in the world, I am having the worst experience of my life with Vaka Trip. I had booked a return ticket of Air India through vaka Trip, due to some technical fault Air India flight was cancelled. Till now I have emailed vaka Trip more than 20 times but vaka Trip is not refunding my money. I also shared refund details and time from Air India to vaka trip, which was 24 July 2025, also vaka Trip's B2B partner has confirmed that the refund was successfully credit to vaka trip on 3 August 2025. But even after this, it has been more than 47 days today but I am not seeing any intention of vakatrip to refund the money. I request each and every consumer around the world please do not book your flight ticket with Vaka Trip, because this is a fraud company, and you will have to suffer if you choose them as your booking partner.
21 luglio 2025
Non scritta su invito
Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Order Number: 3489271538320
We fully understand your anxious mood.
Under normal circumstances, we need to receive the refund from the airline first before we can refund you.
However, due to your special circumstances, we have already applied for your advance refund before receiving the refund from the airline
Your order has been refunded to the original payment account. It usually takes about 3 to 7 working days for the funds to arrive.
Please pay attention to the arrival status of your card.
Best Regards
Vakatrip CS Team
Title: Terrible Experience with VakaTrip – Refund Scam, Please Avoid!
I booked a trip to Delhi through VakaTrip on 9th August and made the payment through their platform. Later, under the DGCA policy, I cancelled my ticket directly with Air India.
After cancellation, Air India informed me that I needed to coordinate with my travel agency for the refund. So, I contacted VakaTrip via their official email ID. That’s where the nightmare started.
First, they began asking me for unnecessary and surprising details:
Proof of where and how I booked the ticket
The exact ticket amount
How much refund Air India was supposed to give me
Call recordings of my conversations with Air India
Despite providing everything they requested, it has now been over a month, and I still haven’t received my refund.
Air India has already sent me multiple emails confirming that they have processed and sent the refund to VakaTrip. I have shared all this proof with VakaTrip. But instead of resolving the issue, they keep sending me repeated, copy-paste emails, claiming they have not received any refund.
This clearly feels like a fraud. VakaTrip is refusing to acknowledge that they have received the refund, while Air India clearly states that the refund has already been processed.
To make matters worse, they keep pushing the blame back on Air India, saying, “Contact Air India, we haven’t received the refund.” This has become a frustrating cycle where I am stuck between two parties, but all proof shows that VakaTrip is holding my money.
I am attaching both Air India’s confirmation emails and VakaTrip’s repetitive responses to show how this company is misleading customers.
My sincere request to everyone:
Do not book anything through VakaTrip. They are not trustworthy and are only here to take your money. If anything goes wrong, they will not help you, they will not process refunds, and you will end up wasting your time and money, just like me.
13 agosto 2025
Non scritta su invito
Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Order Number: 3492412651878
2025-10-10 We have completed the refund to you
Please check the fund arrival status of the card-issuing bank
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
Amazing website trust worthy.
30 agosto 2025
Non scritta su invito
Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
We are happy to help you.
Thank you very much for your positive comments on us
We will spare no effort to provide higher-quality services
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
VakaTrip CS Team
I want to change my booking and…
I want to change my booking and contacted them by email. They responded promptly.
27 agosto 2025
Non scritta su invito
Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
We are happy to help you.
Thank you very much for your positive comments on us
We will spare no effort to provide higher-quality services
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
VakaTrip CS Team
Refund Stuck Since May – No Transparency from Airline/Agent
I requested a refund for my canceled Thai Lion Air flight (PNR QZUNOU) order no#3483661816781 via Vakatrip on 25th May. The airline’s policy promises refunds within 60 days. It has now been over 3 months, and neither Thai Lion Air nor Vakatrip has given me any ETA. Their responses are vague, and I still haven’t received my money back. This experience shows a lack of accountability and transparency—something travelers should be cautious about before booking.
25 maggio 2025
Non scritta su invito
Risposta di Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip.
Regarding your involuntary refund request, we have assisted Thai Lion Air in submitting it.
Thai Lion Air's refund processing time is 30-90 business days.
We have not yet received the refund, which is why we haven't processed the refund yet.
Please rest assured that we will continue to monitor the refund status of your order and will process the refund as soon as we receive it.
Best Regards
VakaTrip CS Team
Vakatrip has really excellent service and Fast response
Vakatrip has really excellent service and fast response. i made a wrong booking and Vakatrip quickly helped me to resolve my issue in a short period of time. that really eased my stress. Kudos to Vakatrip and i recommend others to use their service.
25 agosto 2025
Non scritta su invito
Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Thank you very much for your positive comments on us
We will spare no effort to provide higher-quality services
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
VakaTrip CS Team
It's a fraud company
It's a fraud company. It's been month I have not got my refund .10k never book.
No customer service number
31 luglio 2025
Non scritta su invito
Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Order Number: 3489972094434
We are a compliant OTA website.
After an involuntary refund is submitted, the airline will conduct a review. The review period is generally 1 to 3 months.
Currently, we have advanced the refund for you
After the refund operation, the funds usually arrive within 3 to 7 working days.
Please pay attention to the arrival status of your card.
Thank you very much for your suggestion. We will improve the customer center telephone service later.
If you have any questions, please contact the official customer service email customer@vakatrip.com
Best Regards
Vakatrip CS Team
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