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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Great Chair ! Bought the Osim Ulove about 2 years ago, from Houston OSIM. everything is still functioning as it needed. very good customer service Also, their delivery service is phenomenal wh... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Went to the Burnaby bc location at Metrotown to try a calf massager. Derek was working there and although he was already helping another customer, took the time to get me started with a demo. My wife... Leggi di più

Valutata 5 stelle su 5

Been comparing massage chairs for quite a few months. 4 hand massage, downloadable/upgrade-able programs and the extra mile customer service is what sold me with my newest OSIM chair. Finally... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

We purchased two items last year, UMody and UJolly at Richmind Aberdeen Center. We had a pretty experience and clear explaination from Jessica Mak. The products are still working good with no problem... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per massaggi
  2. Negozio di mobili
  3. Centro benessere specializzato in massaggi

Scritti dall'azienda

OSIM North America is a leading wellness and lifestyle company dedicated to helping people live healthier, more balanced lives through innovative technology and design. As part of the globally recognized OSIM brand, we specialize in premium massage chairs, ergonomic solutions, and wellness products that combine advanced engineering with everyday comfort. Our mission is simple: to make wellness accessible, convenient, and effective for modern living. Whether at home or in the workplace, OSIM products are designed to relieve stress, improve circulation, and support overall well-being using intelligent features such as AI-driven massage programs, customizable settings, and user-focused design. At OSIM North America, we believe wellness isn’t a luxury—it’s a necessity. That’s why we are committed to delivering smart, accessible solutions that help people relax better, recover faster, and live well every day.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

160 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I purchased a uJolly Smart Grey

I purchased a uJolly Smart Grey, it really comfortable and solved my muscles pain. Highly recommend. Come to Richmond center check it out.

13 settembre 2022
Non scritta su invito
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Risposta di OSIM USA

Great to hear that we found the right product for you! Please reach out anytime if you have any questions! Thank you for your feedback!

Valutata 1 stelle su 5

Worst company ever

12 settembre 2022
Non scritta su invito
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Risposta di OSIM USA

Maryam

Thank you for your valuable time in providing us your feedback. We are sorry about your experience. Please do not hesitate to contact us for more info and further assistance. We are always here to help! Have a good day!

Valutata 5 stelle su 5

I had the best helpe from luci and …

I had the best helpe from luci and OSIM I appreciated so much I love the feet massage it changed My life completely 💜💙

12 settembre 2022
Non scritta su invito
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Risposta di OSIM USA

Thank you very much for the feedback! Great to hear that we were able to provide what you were looking for! Feel free to reach out to us if you or your family have questions! Please enjoy!

Valutata 5 stelle su 5

Came here at Fairview Mall Osim…

Came here at Fairview Mall Osim location to purchase a leg massager for my mother-in-law 70th birthday. The moment we walked into the store, we were greeted by friendly customer service representative. They explained to us the products thoroughly and the best thing is there’s a promotion going on. Definitely recommend.

11 settembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Good service

The sales representative was knowledgeable and friendly plus reasonable price .

7 settembre 2022
Non scritta su invito
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Risposta di OSIM USA

Aaron

Thank you for your kind feedback.

Please visit us anytime if you have any questions! We are always here to help!

Valutata 1 stelle su 5

My advice to everyone who is…

My advice to everyone who is considering buying their products.
1. They charged triple the price in North America compared to Asia.
2. Their products are ALL non-refundable.
3. Their product reviews are really bad in Asia.
Do as much research as possible before you pay.

6 settembre 2022
Non scritta su invito
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Risposta di OSIM USA

Good Day Megan!
Thank you for your valuable time in providing us your feedback. We are sorry about your experience. Please do not hesitate to contact us for more info and further assistance. We are always here to help! Have a good day!

Valutata 5 stelle su 5

Just what we are looking for.

The sale associate was friendly and was able to answer all our questions for us to decide on the uthrone massage gaming chair. It provided great pressure and range of massage for a portable massage chair.

5 settembre 2022
Non scritta su invito
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Risposta di OSIM USA

Cathy

Thank you for the honest review. We will continue to work hard and improve our customer experience everyday!

Please continue to connect with us and give us feedbacks anytime! We are always eager to, and finding more ways to improve! Cheers!

Valutata 5 stelle su 5

good product nice to have it for relax…

good product nice to have it for relax after work

1 settembre 2022
Non scritta su invito
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Risposta di OSIM USA

Henry

thank you for your feedback!
Its always nice to have a 15 minute "Me time" after work...

Please do not hesitate to contact us anytime if you have any questions! we are always here to help!

Valutata 5 stelle su 5

Very comfortable products

Very comfortable products. We enjoy the professional massage chair there excellent services

31 agosto 2022
Non scritta su invito
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Risposta di OSIM USA

Qing!
Thank you very much for your review!
Please contact us anytime if you have any needs! We will always be here to help!

Valutata 1 stelle su 5

Bad quality osim and expensive to fix

The massage chair is good, but the quality is unexpected bad , the parts had issue within half year after purchase and after 3 years. The same issue happened again and when I called the head office , they are asking more than 1k to fix it. For myself, I barely use it less than five time weekly and for a item cost almost 10k, I rather buy sth from Costco.

26 agosto 2022
Non scritta su invito
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Risposta di OSIM USA

Good Day Stanley

Thank you for your valuable time in providing us your feedback. We are sorry about your experience. Please do not hesitate to contact us for more info and further assistance. We are always here to help! Have a good day!

Valutata 1 stelle su 5

Very Disappointed

Actually I don’t put any star
I am very disappointed for the Osim massage chair
I bought ulove2 massage chair in 2019 before father day , Around half year the chair have some problem and we find the technician to come here to fix it and then another year and fix again again and this year we have a problem again, so every year we need to find a technician to fix it
If you consider to buy a Osim chair I‘m not suggest you not to buy it .
I think Osim is a good brand for the massages Chair, but not .Take me 10k Canadian dollar to bought it and fix every year

18 ottobre 2021
Non scritta su invito
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Risposta di OSIM USA

Franky

Thank you for your valuable time in providing us your feedback. We are sorry about your experience. Please do not hesitate to contact us for more info and further assistance. We are always here to help! Have a good day!

Valutata 1 stelle su 5

Parts

We have a Millennium Chair that had worked properly. The rollers (wheels) that glide the main support mechanism up and down the jack shaft frame broke. I was told that OSIM does not make these any longer. The rollers/wheels are made of light weight plastic and seem inferior to the rest of the chair. Unreal that this company can does not support the items they produce!

28 maggio 2021
Non scritta su invito
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Risposta di OSIM USA

The Millennium model was introduced around 2001, and we’re glad to hear that it had been working well for over a decade.

As with many products of that era, certain components are no longer in production, and replacement parts may not be available after such an extended period of use. Since then, OSIM has significantly advanced the technology and materials used in our massage chairs, and as a result, newer components are not compatible with earlier models.

We appreciate your understanding and thank you for your support over the years.

Valutata 2 stelle su 5

I’ve bought the u love osim chair about…

I’ve bought the u love osim chair about 2 years ago, it was going well until lately the chair has been displaying error 16 on the screen and the blue tooth connectivity stop working as well.
I have to turn it on wait 5-10 minutes before the chair is operational. Just a bit disappointed with the chair.

5 maggio 2021
Non scritta su invito
Logo di OSIM USA

Risposta di OSIM USA

Good Day Peter

Thank you for your valuable time in providing us your feedback. We are sorry about your experience.

Please do not hesitate to contact us for more info and further assistance. We are always here to help! Have a good day!

Valutata 2 stelle su 5

Poor quality and reliability

I bought the top of the line uLove back in 2018 and the gears operating the rollers broke less than a year into it. I had it replaced under warranty. The technician told me that they used plastic for the track and he has seen many many failures. Now my chair is out of warranty and is having similar issues of jerky movements and loud cracks when operating. It will cost about 600 to repair... Overall very disappointed in the quality and reliability as this brand came highly recommended by my mom who lives in Taiwan. I paid over 6k for a chair that lasted less than 3 years... think about that...

1 aprile 2021
Non scritta su invito
Logo di OSIM USA

Risposta di OSIM USA

Good Day Martin

Thank you for your valuable time in providing us your feedback. We are sorry about your experience.

Please do not hesitate to contact us for more info and further assistance. We are always here to help! Have a good day!

Valutata 3 stelle su 5

I own my chair (uLove) for 2.5 years

I own my chair (uLove) for 2.5 years. It starts to show "error 16" after I turn the chair on. I need to turn it off and restarts it again. But sometimes I need to unplug the power and wait 15mins. How can I get rid of the message?

19 febbraio 2021
Non scritta su invito
Logo di OSIM USA

Risposta di OSIM USA

Hi Ian,

Sorry about your experience with the OSIM massage chair. Our customer service team will get in touch with you shortly.

Thanks,

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