Highly recommend Urban Sunglasses for their great customer service Ordered Rayban Jackie Ohh to replace a much loved & well worn pair. Delivery was fast, safe and item was well packaged and as des... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Recently bought a pair a of silver mirror polarised RB3025 aviators. There was a tiny manufacturing flaw in one of the lenses though so I contacted CS and to cut a long story short; they replaced... Leggi di più
Purchased a pair of Ray-Ban sunglasses from this company and they were slightly larger than the ones that I was replacing. You can tell how professional a company is by how they respond to returns. I... Leggi di più
After the initial order I was informed that the item was out of stock in the uk but it was available at their European wear house but would take 6-9 working days for delivery,unfortunately the item wa... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Urban Sunglasses, supported by a holding company active in the eyewear industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury sunglasses, Urban Sunglasses operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the eyewear sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.
Informazioni di contatto
22 Lintons Lane, KT17 1DD, Epsom, Regno Unito
- (+44) 740 568 59 06
- info@urbansunglasses.co.uk
- urbansunglasses.co.uk
4,6
Eccellente
155 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di URBAN SUNGLASSES
Hi Dear Carla,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
DO NOT TRUST
I received a pair of counterfeit sunglasses from this company. I contacted the company with overwhelming evidence they were fake, and at least they acknowledged immediately that they were 'defective', as they described it. The explanation I received was that "the product you received may have been mixed up with one of the items that had been previously returned to us". I questioned how the how they would avoid returning these sunglasses back into circulation to sell on, and was told that it would be put in the "defective products category" and returned to the seller, and that "our warehouse normally inspects every item, but occasionally such situations can occur." When asked to return the sunglasses in pristine condition though, I made it clear I would be returning them in a way they would no longer be able to be sold onto unsuspecting purchasers. Make of this story what you will. I thought I'd done my due diligence checking out reviews on here for this company but clearly, if an offer seems to good to be true, it probably is. If you want to delve deeper for yourself, go into the pages about returns etc and you'll see a lot of the information talks about a watch company instead. Incredibly disappointing and I'm exceptionally annoyed that had I not been particularly careful in checking, they could have happily taken a considerable amount of money from me for counterfeit sunglasses that also would run the risk of damaging my eyes.
23 gennaio 2026
Non scritta su invito
Risposta di URBAN SUNGLASSES
Hi Dear Toni,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
great service on time and very good…
great service on time and very good price thanks
25 gennaio 2026
Risposta di URBAN SUNGLASSES
Hi Dear Lee,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Risposta di URBAN SUNGLASSES
Hi Dear Anna,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great communication
Great communication. I wanted to send glasses back no issue Mrs didn’t want them refunded straight away.
20 dicembre 2025
Non scritta su invito
Risposta di URBAN SUNGLASSES
Hi Dear Brent,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Really pleased with new sunnies
Really pleased with new sunnies. The service has been great and kept informed all the way. The glasses were well packed and very good price. Would def use again. Thanks
13 gennaio 2026
Risposta di URBAN SUNGLASSES
Hi Dear Brian,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Lovely sunglasses.
Lovely sunglasses.
I had a few delivery issues, but the customer service was fantastic at resolving everything
14 gennaio 2026
Non scritta su invito
Risposta di URBAN SUNGLASSES
Hi Dear Georgia,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Next day arrival
24 dicembre 2025
Non scritta su invito
Risposta di URBAN SUNGLASSES
Hi Dear Mathew,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Excellent communication and fast…
Excellent communication and fast delivery my parcel went missing and I received my order within 5days, happy with my purchase would definitely recommend to everyone
12 gennaio 2026
Risposta di URBAN SUNGLASSES
Hi Dear Carleena,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Tom Ford Fausto
Ordered a pair of Tom Ford Fausto they didn’t have it in stock however swiftly arranged for them to bee shipped from their Europe warehouse kept me informed and I did receive them within stipulated timeframe.
Happy customer who wouldn’t hesitate to order again
22 gennaio 2026
Non scritta su invito
Risposta di URBAN SUNGLASSES
Hi Dear Abhishek,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Excellent customer service with fantastic prices
Price was fantastic compared to other retailers! Unfortunately my sunglasses were out of stock in the uk warehouse but I had a WhatsApp to say that they could be sourced from the European warehouse (at no extra cost) but delivery would take slightly longer. I was very impressed with this option and the communication was very consistent throughout!
25 gennaio 2026
Non scritta su invito
Risposta di URBAN SUNGLASSES
Hi Dear Kate,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
The parcel was delivered very quickly
The parcel was delivered very quickly. The glasses are of excellent quality.
15 gennaio 2026
Risposta di URBAN SUNGLASSES
Hi Dear Lyudmyla,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Risposta di URBAN SUNGLASSES
Hi Dear Ray,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Good service after I had a slight issue…
Good service after I had a slight issue with my order customer services rectify it and replace my glasses overall I am pleased with the outcome and hope to shop here again,
Thank you
19 gennaio 2026
Non scritta su invito
Risposta di URBAN SUNGLASSES
Hi Dear Mina,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Nice 1
Solid quality and didnt cost a bomb. The free shipping is a big bonus.
Cheers guyss !!!
18 dicembre 2025
Non scritta su invito
Risposta di URBAN SUNGLASSES
Hi Dear Mohammad,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Honestly speaking I was not expecting…
Honestly speaking I was not expecting such fast service for free delivery. The sunglasses are stunning and came with a cleaning Kit. So happy with my purchase.
Definitely coming back soon.
8 gennaio 2026
Non scritta su invito
Risposta di URBAN SUNGLASSES
Hi Dear Logarzo,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Quality glasses and delivery was quick…
Quality glasses and delivery was quick will recommend to everyone
9 gennaio 2026
Risposta di URBAN SUNGLASSES
Hi Dear Darren,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great price and swift delivery
8 gennaio 2026
Risposta di URBAN SUNGLASSES
Hi Dear Calvin,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Just alright
3 dicembre 2025
Non scritta su invito
Risposta di URBAN SUNGLASSES
Hi Dear Lili,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
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