I'm not really someone to leave reviews however I would like to give this company a 5 star due to customer service and the way they handle things. Long story short I purchased some Gucci sunglasses... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I ordered two pairs of Prada sunglasses (PRA51S and PRA57S Polarised) and I’m very satisfied. The products are original, well‑packaged, and exactly as described. The delivery was fast and safe, e... Leggi di più
L'azienda ha risposto
I Bought some sunglasses for my partners birthday, they came quicky after ordering, unfortunately they were not her style, i contacted the urban sunglasses service team and they were excellant at so... Leggi di più
L'azienda ha risposto
Bought an original pair of Gucci sunglasses from this company. It was 30% cheaper than the price at Manchester airport. They went out of their way to get the delivery on time and were very responsive... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Urban Sunglasses, supported by a holding company active in the eyewear industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury sunglasses, Urban Sunglasses operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the eyewear sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.
Informazioni di contatto
22 Lintons Lane, KT17 1DD, Epsom, Regno Unito
- (+44) 740 568 59 06
- info@urbansunglasses.co.uk
- urbansunglasses.co.uk
4,6
Eccellente
107 recensioni
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Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Exchanged a pair.of sunglasses i didnt…
Exchanged a pair.of sunglasses i didnt like. Cutomer service was excellent. 5 stars.
23 maggio 2026
Non scritta su invito
I'm not really someone to leave reviews…
I'm not really someone to leave reviews however I would like to give this company a 5 star due to customer service and the way they handle things. Long story short I purchased some Gucci sunglasses and when they arrived I noticed the case was faulty I contacted them at 6:30pm by 7pm they had replied offering a replacement case and immediate shipping.
Thankyou for resolving the issue and I will most definitely be returning in a few months when I loose this pair 😂
17 maggio 2026
Great price that exceeded discount from…
Great price that exceeded discount from any other site. Genuine product received very quickly. Highly recommend
17 maggio 2026
Amazing customer service
Amazing customer service, transaction was very smooth. Item arrived in very good condition. Product i purchased was immaculate. Definitely would buy more soon.
19 marzo 2026
Non scritta su invito
Risposta di URBAN SUNGLASSES
Hi Dear Noriel,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Bought an original pair of Gucci…
Bought an original pair of Gucci sunglasses from this company. It was 30% cheaper than the price at Manchester airport. They went out of their way to get the delivery on time and were very responsive with my queries. Will definitely recommend and use again.
28 aprile 2026
Non scritta su invito
Risposta di URBAN SUNGLASSES
Hi Dear Shofiqul,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Would recommend
Quick delivery on items and found genuine raybans much cheaper than other places. Helpful communication with customer service via WhatsApp when one item was delayed and issue quickly resolved. Would recommend to a friend and use the site again 👌🏽
30 aprile 2026
Risposta di URBAN SUNGLASSES
Hi Dear Jodie,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I ordered two pairs of Prada sunglasses…
I ordered two pairs of Prada sunglasses (PRA51S and PRA57S Polarised) and I’m very satisfied. The products are original, well‑packaged, and exactly as described.
The delivery was fast and safe, each parcel having its own Royal Mail tracking number. Communication was clear, with updates at every step.
I recommend Urban Sunglasses for their reliability and product quality.🫶😊
22 aprile 2026
Non scritta su invito
Risposta di URBAN SUNGLASSES
Hi Dear Galina,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Counterfeit sunglasses
I bought some Gucci sunglasses from Urban sunglasses because they were a slightly better offer than elsewhere and had a quick delivery time. However, when they arrived they turned out to be fake. They are quite good fakes, it is not obvious at all, however I have a good idea of what to look out for and had already tried the sunglasses on in the store so I knew how they were supposed to fit. Luckily I got my money back, but having seen reviews on here with similar experiences, I worry that this is intentional, fraudulent behaviour.
The glasses were still £170, so not cheap at all, and I ended up getting real ones for £200. So definitely not worth the risk, would avoid and go elsewhere.
1 maggio 2026
Risposta di URBAN SUNGLASSES
Hi Dear Anne,
We’re very sorry for the experience you had, and we completely understand your concerns.
All sunglasses sold on our website are sourced from authorised sellers, and we guarantee that they are 100% authentic. However, in very rare cases, issues such as packaging differences, manufacturing faults, or mix-ups involving returned items can unfortunately occur.
We only wish you had shared the issue you noticed with us directly, as we could have investigated it much more quickly. We take these kinds of complaints extremely seriously and would never knowingly sell counterfeit products. We have already arranged a return and full refund for your order.
We sincerely apologise for the inconvenience caused. If you contact us directly and explain your concerns about the product, it may be much easier for us to investigate the issue properly and help resolve the situation.
Warmest regards,
Urban Sunglasses Team
5 star service
I Bought some sunglasses for my partners birthday, they came quicky after ordering, unfortunately they were not her style, i contacted the urban sunglasses service team and they were excellant at sorting out the refund....quick and easy, no hassles.
Definately will use them again. top class service.
29 aprile 2026
Risposta di URBAN SUNGLASSES
Hi Dear Paul,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Excellent company
Excellent company, with items at significantly less than competitors.
Speedy shipment also!
27 aprile 2026
Risposta di URBAN SUNGLASSES
Hi Dear Tegan,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Sent the wrong sunglasses
Received the wrong pair of sunglasses and the original pair I ordered subsequently went out of stock. They have offered to source them but unfortunately the delivery time would have been whilst I am away on holiday. Customer Services were incredibly helpful and responsive, processed my refund promptly and provided a discount code for a future purchase
5 maggio 2026
Non scritta su invito
Risposta di URBAN SUNGLASSES
Hi Dear Michael,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
All sorted
I order my sunglasses from them . Order delivered somewhere else and they are not responding to my email, what's app messages. Hopefully credit card would help me get my money back. Please avoid
Order #2905
All sorted now
Thanks
8 maggio 2026
Non scritta su invito
Risposta di URBAN SUNGLASSES
Hi Dear Reef,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Fabulous Value
Ordered a pair of Ray-Ban Jackie Ohh II, sourced from Urban Sunglasses at an excellent price in comparison to other sites. Very prompt postage and well packaged. Glasses are perfect. Absolutely delighted and would definitely use this site again and recommend.
1 maggio 2026
Non scritta su invito
Risposta di URBAN SUNGLASSES
Hi Dear Lorraine,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Risposta di URBAN SUNGLASSES
Hi Dear Raja,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great shop
Great shop. I was a little worried as never heard of them before, but no need. The experience was nothing but very positive. Quick dispatch, well packaged, authentic item. I’m very happy. Thank you.
30 aprile 2026
Risposta di URBAN SUNGLASSES
Hi Dear Magdalena,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Risposta di URBAN SUNGLASSES
Hi Dear Dawn,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I haven’t even received my order!
I haven’t even received my order! Supposed to be express delivery and has taken over a week and still waiting.
28 aprile 2026
Risposta di URBAN SUNGLASSES
Hi Dear Sophia,
We’re very sorry that we disappointed you. However, the item you ordered was out of stock and was only available as a pre-order for a later delivery date. We contacted you regarding this situation, and you agreed to wait for the item. We then delivered your order within the timeframe we had provided.
We completely understand your disappointment, and if you have any questions or concerns, please do not hesitate to contact us. We would be more than happy to assist you.
Warmest regards,
Urban Sunglasses Team
Would recommend
Had an issue with the sunglasses sent initially.
The issue was dealt with professionally and promptly and everything was put more than right. Would certainly recommend. Thanks appreciated
1 maggio 2026
Non scritta su invito
Risposta di URBAN SUNGLASSES
Hi Dear Mohamed,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Risposta di URBAN SUNGLASSES
Hi Dear Ricci,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Risposta di URBAN SUNGLASSES
Hi Dear Mia,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
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