I had no success finding jobs on UrbanSitter and stopped using it. My membership was auto renewed without clear notice. I canceled within two days and did not use the service, but they refused to refu... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
After I posted my review, Urban Sitter responded to it. I never received any email from them telling me how to cancel the membership, and they didn't say they would refund my money either.... Leggi di più
L'azienda ha risposto
Used to vouch for them as a sitter, but now they have turned into the other apps where they allow parents to bully the sitters. Sitters aren’t allowed to have any say over payments or negotiate, o... Leggi di più
L'azienda ha risposto
Terrible company, refused to help me cancel my auto renew. Never answers their phone, can only email. Care has 20x the caregivers and customer service is 20x better too
L'azienda ha risposto
1,2
Pessimo
229 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
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It’s just terrible
It’s just terrible. My profile is hidden for over 9 months. I sent the costumer service an e mail so many times to solve it. They only sent me an automatic e mail as a response. I told them it didn’t work and I really needed someone to help me and I gave them my number a few times but nobody called me back and they keep sending me automatic e mail. And I thought they didn’t help me because I didn’t pay for the profile and I did pay yesterday. I renewed my profile. Added more things about myself , changed my profile picture etc.
Guess what ?
My profile is hidden again :) It says contact to costumer service . Which costumer service ? And the worst thing is I paid $25 and got nothing back. I sent them an e mail again today but I know I will only get an automatic e mail back. It’s so sad the number of costumer service doesn’t work on google. There is no way to reach them out unless they reach you out which is impossible..!!
4 ottobre 2019
Non scritta su invito
Risposta di Urbansitter
Hi Burcin, thanks so much for reaching out with your review. We're sorry to hear about this issue with your profile and that you may not be receiving our email responses! Our Member Services team communicates with UrbanSitter members via the email address associated with their UrbanSitter account. Please feel free to check your email inbox for that address in case they were directed there. Regardless, please rest assured we will work to resolve this issue ASAP. Thanks again.
i think it great but i hope it stay…
i think it great but i hope it stay getting 1000k a week is good than i can go to my college
24 settembre 2019
Non scritta su invito
Risposta di Urbansitter
Yamari, thank you for your 5-star review! We're so glad to see that you're loving UrbanSitter so far and finding it useful in opening up new opportunities :) Our team is thrilled that you are a part of the UrbanSitter community, and we wish you the best of luck in continuing to find great jobs and work with great families. Thanks again!
My husband and I hired a babysitter…
My husband and I hired a babysitter from Urbansitter to cover childcare for our two youngest children for one week. I had what seemed to be a normal interview with the sitter. In actuality, she was late the first day, and very late the second day. When I called her on the second day to find out where she was I mentioned that I left laundry on my bed. I had no intention of asking her to do laundry. Because her phone connection was bad, she assumed that i was asking her to do laundry. She started yelling and cussing at me and telling me that she would not do our laundry. I tried to explain, but her phone kept cutting out as she yelled at me. I became afraid that she was unstable, and should not watch my children. I called her back and told her not to come to babysit. This infuriated her, and she came to our house anyway. She violent screamed at my husband in front of our children. She tried to pick up my youngest, who was two. She told my husband she wouldn't leave until he paid her cash for the week. He wrote her a check for the day before and for that day even though she didn't work for us that day. We were traumatized by the event. Guess what? She is still on Urban Sitter. I filled out forms, called, emailed. They really never did anything. She has good reviews! Months later I am concerned that she has rage tendencies and may hurt someone. Urbansitter never followed up with any of my complaints. They never called me, they would reply to my email saying that someone would call, and no one ever did. I would put the name of the sitter here, but they have blocked that sitter from my view. She told them that we asked her to do laundry and that we lived in an inappropriate setting. I am a residential minister at a university, and I thoroughly explained that I live in an apartment building with a bunch of college students. Please don't use urban sitter. The reviews are not trustworthy. We are lucky that this particular babysitter didn't lose her temper at one of our children. She is dangerous and potentially violent, and Urbansitter was careless and irresponsible about follow up.
13 settembre 2019
Non scritta su invito
Risposta di Urbansitter
Hi Katie, thank you for reaching out and expressing your concern. We're so sorry to hear about this experience as it is definitely not the experience we aim to provide parents. UrbanSitter is committed to maintaining a safe, trustworthy, and reliable platform for all. When our team receives reports of safety concerns, we take the matter extremely seriously and do everything we can to investigate such matters and take action in order to uphold these values. This may result in the removal of member content or accounts, in which the information we obtain is upheld against our current policies and precedents, as well as our Terms of Service and Community Guidelines. Our team will be reaching out to you privately to address the concerns listed in your review, and we look forward to speaking with you in more detail.
They are changing their policy and…
They are changing their policy and expecting sitters to pay even if they can't provide work in your area,and it's not worth it to pay.
7 settembre 2019
Non scritta su invito
Risposta di Urbansitter
Thank you for reaching out with your review and expressing your concerns. Given the timing of this review, this sounds like a reaction to UrbanSitter’s decision to require a paid membership for all sitters. This membership includes full access to the UrbanSitter job board, messaging and booking tools, as well as new trust and safety features, including required background checks. While we understand that some sitters may opt out, we whole-heartedly believe that requiring all sitters to be background checked is the best way to build the most trusted and reliable childcare service available today. We also believe that in doing so, we will attract even more parents to UrbanSitter, which will ultimately result in more jobs for the sitters who continue. Should you have any questions or need clarification about this requirement, please feel free to let our team know by emailing support@urbansitter.com.
Great Opportunities
I'm kind of in shock seeing the super negative reviews. I've received thousands of hours of work through UrbanSitter the last 2.5 years. In the Bay Area the rates are good for nannies/sitters and families are wonderful. Warning to families: you get what you pay for. Minimum wage is $15/hr here and sitters generally make closer to $20 and sometimes $25 here. Use the site/app as intended and look for sitters recommended by your common groups, check reviews, look for a background check. It's very convenient for both sides. Sitters, it may take time to get a few reviews under your belt and get jobs/requests.
6 settembre 2019
Non scritta su invito
Risposta di Urbansitter
Thank you for your 5-star review! We're so glad to see that you're loving UrbanSitter so far and finding it useful in opening up new opportunities :) Our team is thrilled that you are a part of the UrbanSitter community, and we wish you the best of luck in continuing to find great jobs and work with great families. Thanks again!
UrbanSitter is exploitative to sitters
UrbanSitter is exploitative to sitters
I have waited for a week for a response from UrbanSitter's customer support team via email (they only way to reach them). None of the new services being offered to sitters are of use to us. We are treated as commodities and are expected to pay as consumers. I use to recommend UrbanSitter to other child care professionals, now I will have to seek out an alternative option that values their independent contractors.
5 settembre 2019
Non scritta su invito
Risposta di Urbansitter
Thank you for reaching out with your review and expressing your concerns. Given the timing of this review, this sounds like a reaction to UrbanSitter’s decision to require a paid membership for all sitters. This membership includes full access to the UrbanSitter job board, messaging and booking tools, as well as new trust and safety features, including required background checks. While we understand that some sitters may opt-out, we whole-heartedly believe that requiring all sitters to be background checked is the best way to build the most trusted and reliable childcare service available today. We also believe that in doing so, we will attract even more parents to UrbanSitter, which will ultimately result in more jobs for the sitters who continue. We have alerted our Member Services team to take a look at your account and they should be following up with you shortly. We sincerely appreciate your patience!
They say it’s totally free, hide your profile until you pay.
They will tell you it’s totally free, “make money for free” but then you’ll receive an email from the founder stating they have changed things and your profile will be hidden until you pay $25 a month. Total waste of time. Care.com is only $10 a month, you’re better off using that.
30 agosto 2019
Non scritta su invito
Risposta di Urbansitter
Thank you for your review! We are sorry to hear about your experience with the platform but we sincerely appreciate your feedback. Given the timing of this review, this sounds like a reaction to UrbanSitter’s decision to require a paid membership for all sitters. This membership includes full access to the UrbanSitter job board, messaging and booking tools, as well as new trust and safety features, including required background checks. We apologize for the confusion, but please note, this is an annual fee. Our current promotional price of the membership fee has been priced as low as possible (about 1.5 hours of what sitters make babysitting) while allowing our team to invest in trust and safety features that enhance the experience for our members and set us apart from other sites.
While we understand that some sitters may opt-out, we whole-heartedly believe that requiring all sitters to be background checked is the best way to build the most trusted and reliable childcare service available today. We also believe that in doing so, we will attract even more parents to UrbanSitter, which will ultimately result in more jobs for the sitters who continue. If there are any questions our team can answer or anything we can help with, please do feel free to let our Member Services team know by emailing support@urbansitter.com. Thanks again!
There are not enough active sitters
There are not enough active sitters on the site for it to be useful. The background checks are not required for sitters. If you request one, all they send you an email asking for the cost of a background check. It is not included in the membership. It is a waste of money.
29 agosto 2019
Non scritta su invito
Risposta di Urbansitter
Thank you for your review. We appreciate you taking the time to let us know about your experience! At UrbanSitter, we aim to be the most trusted childcare platform possible, and coming soon all approved sitters on UrbanSitter will be fully vetted with a manual profile review and comprehensive background check through our third-party safety partner, Evident ID. Up until this change, sitters on UrbanSitter became approved to start booking jobs after a profile and background review which included passing sitters through a series of offender registries and watchlists, publicly available digital national and county criminal records, and a manual profile review based on the information provided. Now, all active sitters on the platform will also need to complete and clear a background check before connecting with families! If there are any questions our team can answer or anything else we can help your family with, please feel free to let our team know by emailing support@urbansitter.com. Thanks again!
ZERO STARS!
ZERO STARS!
In order to start the process of your profile you must complete all these steps which is understandable; however one of them is your banking information. You're coerced into sharing your banking information in order to verify your identity. Then 2 weeks later they run a background check, seems backwards. A month later my application was denied with this reason: "The consumer reporting agency did not make the adverse decision, and is unable to explain the specific reason why the adverse action was taken." URBAN SITTERS does not review the file, they immediately deny your application. I work for the government and my background check has never been an issue. THIS WHOLE EXPERIENCE WAS EXTREMELY FRUSTRATING AND DISAPPOINTING!!!! COMPLETE WASTE OF TIME AND ENERGY. GREAT CONCEPT, TERRIBLE ORGANIZATION.
29 agosto 2019
Non scritta su invito
Risposta di Urbansitter
Thank you for your review. We are sorry to hear about your experience with our approval process, but we thank you for your honest thoughts and feedback! Please note that adding your direct deposit information isn't required to submit your profile for approval, but it's definitely recommended. If there are any questions our team can answer or anything we can help with, please do feel free to let our Member Services team know by emailing support@urbansitter.com. Thanks again!
If I could give this website zero stars…
If I could give this website zero stars I would. This website is a scam to get you to upgrade. After you post a job a few sitters will inquire about your job. Some will not respond or a sitter will state that they have accepted the job and not show up for the scheduled time. Do your self a favor and use one of the other websites if you need reliable a sitter.
27 agosto 2019
Non scritta su invito
Risposta di Urbansitter
Thanks so much for your candid review. We're so sorry to hear about your experience with sitters on UrbanSitter so far! Reliability of our members is crucial for us to ensure a trustworthy and dependable platform and we're sorry to see these sitters didn't meet this expectation. Please know we routinely take action on member accounts in accordance with our Reliability Policy, and member reports of reliability concerns are necessary for us to learn about these experiences to take such action. Please feel free to email us at support@urbansitter.com so we can investigate further, and please let us know if we can be of assistance in the future. We look forward to your UrbanSitter experience improving as we improve your pool of sitter candidates!
SITTERS BEWARE
I love how all of these reviews say parents beware when really it’s US sitters who need to beware! This site is filled with bazaar parents and no support from the care team when we are placed in these situations. They only care about the parents because that’s where the money comes from. But UrbanSitter you are ABSOLUTELY NOTHING without us sitters. I’ve seen so many horrific things happen to sitters in the support group by parents and U.S. just blows it off. Things such as non-payment of services, verbal abuse by parents, dangerous situations by parents, and one-sided false reviews by parents. If a sitter contacts support about a parent, they could give 2 sh!ts. When a parent contacts, the sitter instantly is in trouble. Parents shouldn’t be allowed to review sitters if sitters cannot do the same. Support will just hit you with the same old “I was a sitter too so I understand” BS. This app won’t make it as far as they think until they get their sh!t together. NEVER. Sitters be careful on this app. You may have found good parents but the one day you run into a horrible one. UrbanSitter WILL NOT SUPPORT YOU. Good luck trying to get a response!
25 agosto 2019
Non scritta su invito
Risposta di Urbansitter
Thank you for taking the time to express your concerns in this review. We are so sorry to hear about this experience as it is definitely not the experience we aim to provide sitters in our community. We urge you to email our Member Services team at support@urbansitter.com so our team can do what we can to fully investigate the situation and take any necessary action. We have policies in place, as well as our Community Guidelines and Terms of Service, for the platform and we work daily to ensure that situations, as you experienced, are few and far between. Again, we sincerely appreciate your feedback, and we look forward to hearing from you soon!
Review from A sitter set up for a scam…
Review from A sitter set up for a scam 😭attention all sitter sisters from Urbansitter..Warning Do NOT accept credit card payments or give your bank account info to Urbansitter do at your own Risk ! This is some kind of shady company luring shady parents! Advice from someone who got Royally Screwed who’s checking account was cleaned out. I recent worked for a single mom, not only did she refuse to pay me in cash, and promise to pay me by credit but after waiting over a week to receive each payment she then disputed all 5 payments and take them back out of my bank account ! Always insist on cash only. Even if you trust someone they can dispute it up to 90 days.. which is what happened to me. Then for whatever reason urbansitter would not help me, instead they closed my account. I’m going to court and suing not only the parent but Urbansitter for the hassle. If you’ve had a good experience then my bad and best of luck.
25 agosto 2019
Non scritta su invito
Risposta di Urbansitter
Hi Ellen, thank you for taking the time to express your concerns in this review. We are so sorry to hear about this experience with a parent as it is definitely not the experience we aim to provide sitters in our community. We work with a reputable, nationwide company to facilitate our payment transactions and at this time, we are unable to locate a recent payment dispute associated with your name listed in your review. We urge you to email our Member Services team at support@urbansitter.com so our team can do what we can to fully investigate the situation and take any necessary action. We have payment policies in place, as well as our Community Guidelines and Terms of Service, for the platform and we work daily to ensure that situations, as you experienced, are few and far between. Again, we sincerely appreciate your feedback, and we look forward to hearing from you soon.
I tried many times to cancel my…
I tried many times to cancel my membership and I'm still getting money deducted from my account, evertime I get a customer service representative they say it's all taken care but every month I have money taken out of my account.
I am so disappointed.
This has gone on for 4 months, that almost 80.00 stolen from my account, and from my family.
Anyone have any tips to get this handled would be greatly appreciated
19 agosto 2019
Non scritta su invito
Risposta di Urbansitter
Hi Mark, thank you for your review! We're sorry to hear about these unwanted membership fees, but we would love to rectify this for you. It sounds like you may have had the same CC on two different accounts as our system isn't able to charge an account without a CC on file. Please email us at support@urbansitter.com so we can help ASAP - thanks!
Stealing Babysitter
I hired a babysitter off of this site and she stole out of my house. I reached out to the company numerous times and NEVER got a response. I will make sure no one will use this site and make sure that this young lady doesn’t do the same thing to another family.
30 luglio 2019
Non scritta su invito
Risposta di Urbansitter
Thank you for reaching out and expressing your concern. Please know that UrbanSitter is committed to maintaining a safe, trustworthy, and reliable platform for all, met with full integrity. Our team takes matters of trust and safety very seriously and do all we can to investigate such matters. This may result in the removal of member content or accounts, in which the information we obtain is upheld against our current policies and precedents, as well as our Terms of Service and Community Guidelines. Our team has reached out to you to address the concerns listed in your review, and we look forward to speaking with you in more detail.
Urbansitter is as real as the Nigerian Prince email
Urbansitter is basically a scam. It advertise that "generlly" you will receive upto 10 interests within the hour you have posted your job. I posted a job in the middle of night and guess what exactly 10 inetests within 1 hour. Middle of night, 10 interests !! I being desperate paid the monyhly fee and responded to 5 out of the 10 interests. Its been since 3 days, no one responded to my message and no new interest I received. So the interests that you will get after posting your job are fake to bait you pay their membership fee. Learn from my mistake, if not, go ahead and be disppointed.
7 luglio 2019
Non scritta su invito
Risposta di Urbansitter
Thank you for your review. We are so sorry to hear about your experience with the platform so far in not receiving responses from sitters, but we sincerely appreciate your feedback. This is definitely not the experience we aim to provide parents in the UrbanSitter community! Our Member Services team would love to help you with your sitter search to find great childcare in your area. If there are any questions our team can answer or anything we can help with, please do feel free to let Member Services know by emailing support@urbansitter.com. We sincerely hope we can turn your negative experience around so you can enjoy the benefits of UrbanSitter as so many parents do! :) Thanks again.
Parents Beware
A babysitter that I booked through the UrbanSitter website came to my home to babysit my daughter. During the time she spent at my home, she sat on and broke the arm of my couch. I do not appreciate that I entrusted my space and child with this sitter and her nor UrbanSitter feel they are accountable for the issue. The sitter said nothing about the damaged furniture upon my arrival home. I had to call her to inquire about it and at that point she admitted to it. UbranSitter told me that it isn't their problem and they will do absolutely nothing about it. They did this through use of a copy and paste boiler plate I'm sure they use a lot citing their Terms of Service. I did not request reimbursement for my 2 year old couch to be repaired. I simply requested a refund which they refused. There is nothing different from a parent finding a random sitter off of the street and inviting them into their home. UrbanSitter knows nothing about the people they allow on their site. They allow reckless people on their site and do nothing if the sitter does something negative. This company cares more about money than their customers. If I could leave 0 stars, I absolutely would. Think not twice, but three times before booking through their site. If anything goes wrong while the sitter is with your child, UrbanSitter will do not a thing.
In response to UrbanSitter's message:
"When our team receives reports of member incidents, we take the matter seriously and do what we can to investigate and respond to such matters. As UrbanSitter is a marketplace and not an employer, unfortunately we are limited in our ability to assess damages incurred during a job. However, please rest assured that we've taken the appropriate actions in response to uphold our values. "
They did nothing at all to investigate the incident and asked me no questions regarding it. What appropriate actions were taken in response? None were shared with me. I asked for a refund and they refused and shut down the incident. If they actually took any action like they said they did, this complaint wouldn't exist.
11 giugno 2019
Non scritta su invito
Risposta di Urbansitter
Hi Aaisha, we are sorry to hear about your concerns regarding this incident as it is definitely not the experience we aim to provide parents. Please know that UrbanSitter is committed to maintaining a safe, trustworthy, and reliable platform for all. All sitters must complete a profile and identity check and basic background review prior to having the opportunity to connect with parents. For more detailed information about our vetting process, please feel free to review our Trust and Safety page (linked below). When our team receives reports of member incidents, we take the matter seriously and do what we can to investigate and respond to such matters. As UrbanSitter is a marketplace and not an employer, unfortunately we are limited in our ability to assess damages incurred during a job. However, please rest assured that we've taken the appropriate actions in response to uphold our values. We thank you for writing a review and urge you to keep in touch if you have any updates, questions or concerns.
Our Trust and Safety page can be found here: www.urbansitter.com/trust
Customer service is horrible you never…
Customer service is horrible you never receive a response. I have been reaching out because I have yet to get paid for a job I did four days ago and no one seems to respond to emails. Bad enough they don't have a contact number.
7 giugno 2019
Non scritta su invito
Risposta di Urbansitter
Hi Sariah, thanks so much for reaching out with your review. We're sorry to hear about this payment issue and that you may not be receiving our email responses! Our Member Services team communicates with UrbanSitter members via the email address associated with their UrbanSitter account. Please feel free to check your email inbox for that address in case they were directed there. Regardless, please rest assured we will work to resolve this issue ASAP. Thanks again.
**If I could give ZERO stars for the…
**If I could give ZERO stars for the company's customer service, I would.
I honestly wish I would have read the reviews about this company before ever signing up. I, like many of the reviewers on here, cancelled my membership prior to renewal date and are still getting charged! I contacted customer service via email, as this is the only way to get in contact with someone at the company. Customer service was useless, and basically just stated that they couldn't refund the membership. I tried explaining that I cancelled prior to the renewal date and that I shouldn't have been charged. The response I received: " Thanks for reaching out! I'd be happy to take a look at your account. Our records indicate that you selected the renewing Monthly Membership on 5/11/2019. Per the terms of UrbanSitter membership subscriptions, we are unfortunately unable to refund your membership purchase. We apologize for the inconvenience."
User beware - I cancelled my membership and instead of the company cancelling it, they said I selected to renew my monthly membership. So we will see what happens next month, even though my account has been cancelled since May 10th.
6 giugno 2019
Non scritta su invito
Risposta di Urbansitter
Hi Danielle, thanks so much for reaching out with your review and feedback. We're sorry to hear about any frustration with this membership issue. We see you’re currently in communication with our Member Services team - that’s great! Please know that our team is working to investigate and resolve this issue as soon as possible. We sincerely appreciate your patience and we look forward to your future success on the site!
I honestly love Nanny care but no one…
I honestly love Nanny care but no one has contacted me back after I have applied to jobs. I don't understand what could be missing. It's pretty frustrating and everything is correct in my profile. And my profile is not on hold. Idk if it's the company
17 maggio 2019
Non scritta su invito
Risposta di Urbansitter
Thank you for reaching out and writing us a review! We are sorry to hear that you're disappointed that you haven't received any bookings yet. We have seen that sitters can have great success by adding a profile video and direct deposit information to their profile, as well as obtaining a background check badge and CPR certified badge! We wish you the best of luck in finding your perfect job (or jobs!) For more tips, please feel free to email our Member Services team at support@urbansitter.com and we'll be happy to help!
I recently email UrbanSitter almost a…
I recently email UrbanSitter almost a week ago about a unnecessary charge to my account. I have YET so be heard so I wrote another email two days ago and the same thing happened. I dont know what is going on with this company but it needs to be responsive because this isn't not helpful man! Yall are being bogus af.
26 aprile 2019
Non scritta su invito
Risposta di Urbansitter
Hi Kimberly, thanks so much for reaching out with your review. We're sorry to hear about this payment issue and that you may not be receiving our email responses! Our Member Services team communicates with UrbanSitter members via the email address associated with their UrbanSitter account. Please feel free to check your email inbox for that address in case they were directed there. Regardless, please rest assured we will work to resolve this issue ASAP. Thanks again.
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