I had no success finding jobs on UrbanSitter and stopped using it. My membership was auto renewed without clear notice. I canceled within two days and did not use the service, but they refused to refu... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
After I posted my review, Urban Sitter responded to it. I never received any email from them telling me how to cancel the membership, and they didn't say they would refund my money either.... Leggi di più
L'azienda ha risposto
Used to vouch for them as a sitter, but now they have turned into the other apps where they allow parents to bully the sitters. Sitters aren’t allowed to have any say over payments or negotiate, o... Leggi di più
L'azienda ha risposto
Terrible company, refused to help me cancel my auto renew. Never answers their phone, can only email. Care has 20x the caregivers and customer service is 20x better too
L'azienda ha risposto
1,2
Pessimo
229 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent customer service
Excellent customer service. Fast, responsive, and they really try to look out for their members and help them. I've been blown away by their customer service.
17 agosto 2020
Non scritta su invito
Risposta di Urbansitter
Hi Gale, thank you so much for your 5-star review. We're so glad to see that you're enjoying UrbanSitter so far, and especially appreciated our quick response to your Support inquiry. Our team is thrilled that you are a part of the UrbanSitter community and we wish you the best of luck in continuing to find & book great sitters. Thanks again!
My issue was looked into and i was…
My issue was looked into and i was helped with my concern.
17 agosto 2020
Non scritta su invito
Risposta di Urbansitter
Hi Mae, thank you for your amazing review. We're so glad to see that you're enjoying UrbanSitter and we're happy to hear our Member Services team was able to quickly respond and resolve your issue - that's exactly what we aim for! Our team is thrilled that you are a part of the UrbanSitter community and we wish you the best of luck! Thanks again!
Be careful signing up with those guys…
Be careful signing up with those guys as they will bombard you with emails and there is no way to unsubscribe!
Illegal of course... but they have a very aggressive approach and don't care unless warned to get sued.
Also, forget about contacting any sitters unless you pay them high premium at the end of jumping through their search hoops... it is all a greedy system that will bite you and never let go (-;
Avoid
23 luglio 2020
Non scritta su invito
Risposta di Urbansitter
Hi Gil, thanks for your review and feedback! We're sorry to hear about your experience with the app so far. Please know you're welcome to update these email notification settings on our website, accessible on your phone's mobile web browser, as they aren't yet available on the app. We sincerely appreciate your feedback regarding your personal experience and our membership structure. We look forward to adding more features to the app. Thanks again!
Very early in my experience with…
Very early in my experience with UrbanSitter, but I ran into a technical issue that was solved accurately and timely by the customer support agent. The agent did not "pass me off" or attempt to rush me along to a quick resolution. She answered each email I had with empathy and thoughtful attempts to fix the issues. No problems with the platform yet, and hoping I don't.
17 luglio 2020
Non scritta su invito
Risposta di Urbansitter
Thank you so much for giving UrbanSitter a 5-star review! Our team is so happy to have you as a member of the UrbanSitter community and we appreciate you sharing your experience. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!
I am livid that after cancelling my…
I am livid that after cancelling my membership, I was charged anyway. UrbanSitter has refused to issue a refund.
16 luglio 2020
Non scritta su invito
Risposta di Urbansitter
Hi Andrea, thank you for your review. We're so sorry to hear about any confusion or difficulty with canceling your membership and our team would be happy to help. Please know we are following up with your email and will do our best to resolve this issue to your satisfaction! We also thank you for your honest feedback. Please continue to be in contact with us with any other questions or concerns!
Great customer service!
I had an issue with a customer and when I ask for help, I got help and support the same day and I was able to solve my problem.
15 luglio 2020
Non scritta su invito
Risposta di Urbansitter
Hi MaryJo, thank you so much for your 5-star review. We're so glad to see that you're enjoying UrbanSitter so far, and especially appreciated our quick response to your Support inquiry. Our team is thrilled that you are a part of the UrbanSitter community and we wish you the best of luck in continuing to find & book great sitters. Thanks again!
super disappointed with the membership
super disappointed with the membership! $$
25 giugno 2020
Non scritta su invito
Risposta di Urbansitter
Thank you for reaching out with your review and expressing your concerns. Sitter membership includes full access to the UrbanSitter job board, messaging and booking tools, as well as new trust and safety features, including required background checks. While we understand that some sitters may opt out, we whole-heartedly believe that requiring all sitters to be background checked is an important component in building the most trusted and reliable childcare service available today. We also believe that in doing so, we will attract even more parents to UrbanSitter, which will ultimately result in more jobs for the sitters who continue. Should you have any questions or need clarification about this requirement, please feel free to let our team know by emailing support@urbansitter.com.
Keeps charging even after cancellation
Keeps charging even after membership cancellation, and refuses to refund. Use another site. This company is unethical.
12 giugno 2020
Non scritta su invito
Risposta di Urbansitter
Hi Shar, thank you for your review! We're sorry to hear about these unwanted membership fees, but we would love to rectify this for you. It sounds like you may have had the same CC on two different accounts as our system isn't able to charge after membership cancellation. Please email us at support@urbansitter.com so we can help ASAP - thanks!
Really great service
Really great service. I emailed a question to support and had a resolution very quickly with a great deal of follow up.
8 giugno 2020
Non scritta su invito
Risposta di Urbansitter
Hi Robert, thank you so much for your 5-star review. We're so glad to see that you're enjoying UrbanSitter so far, and especially appreciated our quick response to your Support inquiry. We wish you the best of luck in continuing to find & book great sitters. Thanks again!
UrbanSitter is the most amazing…
UrbanSitter is the most amazing service! I use it almost weekly and can't wait until we're able to start booking sitters again, hopefully soon!
3 giugno 2020
Non scritta su invito
Risposta di Urbansitter
Hi Ashley, we're happy to hear that you've been able to use UrbanSitter to connect with great sitters in your network. Our team is thrilled that you are a part of the UrbanSitter community and we look forward to your success on the site. Feel free to email support@urbansitter.com if you have any questions!
Ripoff - continuing to collect monthly fees during lockdown
Updated RESPONSE TO URBANSITTER’S REPLY BELOW:
It is NOT true that we are allowed to hire babysitters to come to our home. Only ESSENTIAL workers (ie medical staff, grocery or delivery people etc) are allowed to have sitters come to their home. That is a tiny percentage of California’s population. This mandate is still in place today which is May 7th.
You’re only continuing to charge our membership fees now because your business is down. But that is unethical since we can’t hire sitters now and haven’t been able to since early March.
Very callous response by the way. You show no concern for someone’s health or financial situation during this global pandemic. Only point to your “policies”. I don’t hire sitters to come over even if I could unless I absolutely have to. I don’t want to endanger their lives or ours. We are all sheltering in place and trying to keep our communities healthy and safe. By refusing to refund the fees you charged me unethically and not addressing my concerns at all, showing zero interest in keeping me as a customer, you’ve lost permanently as a customer. We were members for several years. We all want to survive this pandemic but by ripping off your customers, you’re going about it the wrong way. Short term gain, long term loss.
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Why are there suddenly many 5 star reviews posted in the middle of a pandemic and shelter in place?? Are you having all of your friends write fake reviews? I asked for a refund for the last 3 months for monthly fees charged to me when I wasn’t able to hire any sitters legally through our state’s lockdown. Not only did they not refund, they tried to sell me an annual membership at a discount and throw “2 free months” which are an absolute joke because I can’t hire anyone right now anyway. Terrible customer service. We also subscribe to a car wash monthly service and proactively, without my having to ask them, they stopped charging my account in March and won’t resume my subscription until our state opens up again. Now that’s GREAT service. To continue charging membership fees and refuse to refund charges during a pandemic is unethical and truly a ripoff. Terrible way to treat customers. Cancel now before they keep charging you. And go with another competitor when this is over - don’t need to keep paying them for nothing.
7 maggio 2020
Non scritta su invito
Risposta di Urbansitter
Hi there, We appreciate you taking the time to let us know about your experience with the UrbanSitter app so far! We're sorry to hear about your feedback regarding our membership fee structure, but we thank you for your honest thoughts. Please note that parents and sitters have the ability to cancel their membership from their Account Settings at any time.
UrbanSitter is proud to offer parents and essential workers with discounted memberships so they can continue to utilize the platform to support their families during these difficult times. Under shelter-in-place, most counties have cited “Home-based care for seniors, adults, or children;” as “Essential Business”. If you are located in California, we’ve contacted the local government to better understand childcare limitations and can confirm that families can continue receiving childcare as long as the care is performed in the family’s home. All parties must comply with all other aspects of the shelter-in-place order. If you have additional questions about your specific circumstances, we recommend calling 311 or your city’s information center directly.
UrbanSitter has always been reliable
UrbanSitter has always been reliable, excellent customer service and people are always on top of their jobs. They are the best at what they do.
6 maggio 2020
Non scritta su invito
Risposta di Urbansitter
Hi Sheena, thanks so much for your 5-star review! We're so glad to see that you're enjoying UrbanSitter so far, and especially appreciated our quick response to your Support inquiry. Our team is thrilled that you are a part of the UrbanSitter community. Thanks again!
Best website for babysitting jobs!
22 aprile 2020
Non scritta su invito
Risposta di Urbansitter
Hi Jessica, thanks so much for your review! We're glad you've found success on UrbanSitter. Feel free to email support@urbansitter.com if you have any questions!
Great customer service and user…
Great customer service and user interface! Love this platform for babysitting.
21 aprile 2020
Non scritta su invito
Risposta di Urbansitter
Hi Ellen, thank you so much for your 5-star review. We're so glad to see that you're enjoying UrbanSitter so far, and especially appreciated our quick response to your Support inquiry. Our team is thrilled that you are a part of the UrbanSitter community and we wish you the best of luck in continuing to connect with families. Thanks again!
I have UrbanSitter as a benefit from my…Don’t do it...
I have UrbanSitter as a benefit from my company, after using this is the only way I would use it (when it’s free). First of all, they have many user issues with the app, when issues come up you can only email their customer service and mostly you will receive pre written responses that address zero of the issues you mentioned. The customer service will always blame the customer and not recognize the software failure.... then it can take from 3 hours to 3 days for a response. To make matters worse they wait 3 business days to pay your sitter even though you pay up front which is frustrating for all involved... to sum it up... mediocre app, worst customer service possible.
21 aprile 2020
Non scritta su invito
Risposta di Urbansitter
Hi Matt, thanks for sharing your experience. We're so sorry to hear that our Support team did not meet your expectations however, we're happy to see that your issue had been resolved swiftly. We thank you for your feedback. Also, it sounds like you may be experiencing a bug within the app or website that our team would love to know more about. Please feel free to email Member Services at support@urbansitter.com with more details (and screenshots if possible!) so we can investigate. Thanks again!
I loved my experience with this…
I loved my experience with this company! A true life saver for me and my husband! If I could give this company more stars I would. Very easy to use, and user friendly which is a must for me!
21 aprile 2020
Non scritta su invito
Risposta di Urbansitter
Hi Mayra, we're happy to hear that you've been able to use UrbanSitter to connect with great sitters in your network. Our team is thrilled that you are a part of the UrbanSitter community. Feel free to email support@urbansitter.com if you have any questions!
Such a perfect and brilliant service…
Such a perfect and brilliant service for parents & kids alike . Effective , efficient and always reliable . I'll be recommending urbansitter to many . Thanks for the service !!!
21 aprile 2020
Non scritta su invito
Risposta di Urbansitter
Thank you so much for giving the UrbanSitter app a 5-star review! We appreciate you sharing your experience. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!
Very happy nanny
I have had the pleasure of being connected with UrbanSitter for a few yeas now. Getting started with US was very easy. It is very group to be connected with if you want to be a nanny/babysitter. I hooked up with them for the purpose of being a nanny. Since I have been with them they have sent me several leads for which I have been fortunate to procure lovely families. I enjoy been a nanny because I can then be with a child for a good period of time before the child is placed in a preschool. Then I still get to care for the child as a babysitter and that keeps me nice and busy and especially connected to the child. More about UrbanSitter: I receive several leads to select from so there is no shortage of clients to select from. If there is any problem with a client of the web site, they are quick to handle and with a lot of affinity. I am so happy I discovered this company.
20 aprile 2020
Non scritta su invito
Risposta di Urbansitter
Penelope, thank you for your 5-star review! We're so glad to see that you're loving UrbanSitter and finding it useful in opening up new opportunities :) Our team is thrilled that you are a part of the UrbanSitter community, and we wish you the best of luck in continuing to find great jobs and work with great families. Thanks again!
Urbansitter is great for students!
I started using Urbansitter back in 2012 when I was an undergraduate college student. I had a very positive experience with the company throughout my 3 years on the site. I baby-sat for well over 30 families and found 2 consistent nannying gigs that helped me support myself through college. I had great experiences with almost all the families that I worked with and Urbansitter made it especially easy to connect with many different groups. I appreciated that I could interview and book with different families through the site as well as take credit card payments. Without urbansitter I wouldn't have met some of the wonderful kids that I got to help nurture and learn from. It also led me into working as a preschool teacher for a year. Thanks Urbansitter!
9 aprile 2020
Non scritta su invito
Risposta di Urbansitter
Chloe, thank you so much for your 5-star review! We're so glad to see that you're loving UrbanSitter and have found the site and app so user-friendly, which is what we aim for! Our team is thrilled to hear about the special connections you've made with families and the opportunities you've had to fill your schedule with rewarding jobs. Thanks so much for being a part of the UrbanSitter community and thanks again!
With all do respect I’m not sure why…
With all do respect I’m not sure why they call it urban sitter because it definitely needs some culture.
9 aprile 2020
Non scritta su invito
Risposta di Urbansitter
Hi Lucender, thank you for reaching out. We value and cherish the diversity in our member community and do not condone or tolerate any instances of discrimination. If such misconduct is present, we encourage members to report it to Support so we can quickly take the appropriate actions per our Community Guidelines or Terms of Service.
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