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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Unchained Music has been one of the most frustrating distribution services I’ve dealt with. Their support replies take forever, and when they finally respond, it often feels automated and unhelpful... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

well, i come across unchained some months ago, so far i have wonderful experience especially with the support team, they are active, quick to responds, they solve your issues easily. fast in releasing... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

for a free distro, it's ok. in my opinion, there are way better free distributors. the core plan is kinda mid though and i doubt an artist who uses a free distro would care about royalties so the 100%... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Go downhill fast. I have the core tier and release music under their label. Randomly their AI model claims my song is ripping off another one, this is just another hassle that unchained music unprofes... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Editore musicale

Scritti dall'azienda

Unchained Music offers music distribution for independent artists and labels.


Informazioni di contatto

2,5

Scarso

TrustScore 2.5 su 5

96 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 81% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Unchained Music is a good service

Unchained Music is a good service
for those who do not want to pay for distribution.
Although recently they had a (and still kind of have)
review delay, delaying my release for over a month now.
In general they are great.
Although I switched my distributor for speed and comfort reasons.
They are a good start for rising artist.

Regards,
ilyJoyce

25 maggio 2025
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Risposta di unchainedmusic.io

Hey ily!

I'm glad that you had a good experience at Unchained. If you need anything else, please feel free to reach out, and we'll get it sorted.

Best,

Unchained Music

Valutata 5 stelle su 5

I'm very pleased with Unchained Music

I'm very pleased with Unchained Music. I am on the free tier, and I got my first release onto Spotify pretty easily. And I've contacted their support a couple of times and they wrote back within a day and were very helpful.

23 maggio 2025
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Risposta di unchainedmusic.io

Hey Paul,

We're glad you had a good experience with Unchained. If you need anything else, please feel free to reach out.

Best,

Unchained Music

Valutata 5 stelle su 5

Love how I can manage releases and get…

Love how I can manage releases and get marketing tools in one place. The Pro tier’s already helped me get more eyes on my stuff.

2 maggio 2025
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Risposta di unchainedmusic.io

Hey Rachel,

We're glad you had a good experience with Unchained. If you need anything else, please feel free to reach out.

Best,

Unchained Music

Valutata 2 stelle su 5

Urgent Assistance Required – Release Stuck in Pending Review for Over 2 Months

Dear Unchained Music Team,

I hope this message finds you well.

I am writing to formally bring to your attention a serious issue I have been facing with my release uploaded on your platform. I submitted my release for distribution over two months ago, and since then, its status has remained "Pending Review" with no updates or progress.

I have made multiple attempts to reach out via your support chat and other communication channels, but unfortunately, I have not received any meaningful assistance or resolution. This delay is severely affecting my release plans and causing significant frustration.

I kindly request your urgent attention to this matter. Please review my release submission and let me know what is causing the delay. If any action is required from my end, I would be happy to comply immediately.

I trust in your platform and hope for a swift resolution. I would appreciate a prompt response and update regarding the status of my release.

Thank you for your attention and support.

Warm regards,
[Full Name : Abdulla Abdul Malik Gazi / Artist Name : Myway Music]
Release Title: [Rishtaa, Nahi Samjega]

20 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Honestly

Honestly, their playlist pitching worked. One of my tracks landed in an editorial spot and my monthly listeners doubled. Wild.

3 aprile 2025
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Risposta di unchainedmusic.io

Hey Ava,


We're glad that the editorial pitching worked out for you! Happy to have you at Unchained.

Best,

Unchained Music

Valutata 1 stelle su 5

It's fraud company

It's fraud company. Don't publish your song in this portal..

17 maggio 2025
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Risposta di unchainedmusic.io

Hi Gautam,

We've reached out for more information about your experience with Unchained, however we cannot seem to find you in our records.

Unchained Music will review and post all music that complies with our content policy, which you can review here: https://www.unchainedmusic.io/legal/content-policy

Best,

Unchained Music

Valutata 5 stelle su 5

Was a bit confused by the royalties…

Was a bit confused by the royalties setup at first, but once it clicked, it made sense. Pretty clever way of doing things, actually.

16 aprile 2025
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Risposta di unchainedmusic.io

Hey Edward,

Thanks for the review. We're glad that the system makes sense to you! Please feel free to message us and we'd be happy to figure out how we could make the system a bit clearer.

Best,

Unchained Music

Valutata 1 stelle su 5

This company so called unchained music…

This company so called unchained music is total trash. they are liars if you pay for pro account you will never see anything different this people are a disgrace to humanity. There employees are garbage unprofessional. Including Matt! the upload take a year to show. i had to do a chargeback after seeing them do nothing. Save your time and money. Look for a reputable company this people are low low scammers.

13 maggio 2025
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Risposta di unchainedmusic.io

Hi Josh,

As mentioned in our chat, you admitted to releasing AI works without attribution against our Content Policy, which you can review here:

https://www.unchainedmusic.io/legal/content-policy

Before our updates to make the policy even more explicit, the original policy surrounding AI works stated that you needed to declare your use of AI tools at the time of distribution, and you were not able to use AI tools that didn't disclose their training data. Both of these policies you broke before the new updated content policy came into effect.

After you were notified of this, you decided to be verbally abusive towards our support staff, which we do not condone.

We wish you the best in your future journey.

Best,

Unchained Music Support

Valutata 1 stelle su 5

Broken Promises, Stonewalling Support, and a Platform That Shouldn’t Exist

I joined UnchainedMusic.io in January and paid for a full year of their so-called premium plan. I submitted a substantial catalog of music, including AI-assisted tracks — which they claimed to support. But the longer I stayed, the clearer it became: this platform is a mess.

Review times were painfully slow. Communication? Nonexistent. I sent multiple emails about uploads, takedowns, and AI policy changes — never got a single reply. What’s worse: after jumping through all their arbitrary hoops, they started rejecting AI-enhanced music entirely without transparency or logic. That wasn’t part of the agreement when I signed up.

Eventually, I pulled everything down — but even that was an ordeal. Their takedown process was glacial, leaving songs lingering on DSPs long after removal requests. And honestly? I’m grateful I never got to the point of earning royalties through them — because now I’m seeing other artists report that Unchained Music is screwing people out of payments, redirecting royalties, or sending them to the wrong accounts.

If you're serious about your music career, do not use UnchainedMusic.io. They're not just incompetent — they’re actively deceptive. Go with LANDR, Ditto, or any other real distributor that communicates and respects artists. UnchainedMusic.io is a failed experiment with shady ethics and zero accountability.

1 aprile 2025
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Risposta di unchainedmusic.io

Hi Pamela,

We appreciate the feedback but want to clarify some key points, especially around our AI content policy. As outlined in our FAQ on AI-generated music (https://www.unchainedmusic.io/faq-g/do-you-allow-ai-generated-music-to-be-uploaded), Unchained Music does allow fully AI-generated content to be distributed through our platform, but only when it meets our Content Policy Guidelines, including our Gerneric Content Guidelines, which you can view here: https://www.unchainedmusic.io/legal/content-policy

This policy has been always been in place to ensure quality, originality, and alignment with the standards required by streaming platforms.

We've responded to every one of your inquiries that we received through live chat and our support form (https://www.unchainedmusic.io/faq/support), so we're unsure which responses you're referring to as not being responded to.

Best,

Unchained Music Support

Valutata 1 stelle su 5

I would agree with other reviewers…

I would agree with other reviewers regarding getting their account terminated on accusations of fraud, coincidentally shortly after you pay for one of their subscriptions. Although it could be related to Spotify bot issues, I don't think it is fair to get blamed as a new artist. I can't control how the public uses my music so I don't understand why they need to close my account for $10 worth of hypothetical fraud? Keep the chum change... It would make much more sense for the business to keep me as a paying customer and work together to figure out what's going on. Not everyone is looking to scam the system. For the record, I did get one pay out before paying for the Core membership, so something is fishy.

22 aprile 2025
Non scritta su invito
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Risposta di unchainedmusic.io

Hello,

Thanks for your message. To clarify, we never shut down accounts without prior notification. In your case, we did reach out regarding unusual activity flagged by our fraud detection systems, and unfortunately, you weren't able to verify that the streaming behavior was legitimate.

We understand it's frustrating, especially as a new artist, but DSPs like Spotify hold us accountable when suspicious activity is detected, and failure to act can lead to platform-wide penalties. We’re always open to working with artists to resolve issues, but we can’t ignore credible fraud flags, even if the dollar amount seems small.

Best,

Unchained Music Support

Valutata 5 stelle su 5

Unchained Music

UPDATED Response: Thank you for clarifying and will do. What about the other tracks? Such as Dert? I created that myself but it was also flagged. Not sure why? Thanks for the quick response :)

17 aprile 2025
Non scritta su invito
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Risposta di unchainedmusic.io

Hi Dan,

As we mentioned in our live chat, the track that was flagged as AI is clearly AI-generated. As you mentioned using having a service provider off of Fiverr to record the lyrics, we're confident in our assertion and you do need to follow our AI-generated content policy, which you can find below.

https://www.unchainedmusic.io/faq-g/do-you-allow-ai-generated-music-to-be-uploaded

Best,

Unchained Music Support

Valutata 1 stelle su 5

Totally a scam

they will delete your account after 3 months for fraudulent streaming reasons

---------------

you didn't reply my email for 6 days, while you reply fast here

24 marzo 2025
Non scritta su invito
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Risposta di unchainedmusic.io

Hi Do Remi,

We don't seem to have an user under this name on the platform. We've reached out to better assist you.

Best,

Unchained Music

Valutata 5 stelle su 5

Great experience

Great, had submitted a 4 star review due to trouble with song submission form. Seems the trouble was possibly with the browser I was using (Chrome). Switched to Edge, and succeeded in submitting my song. Thank you, and my experience has been great thus far. Changed review from 4 to 5 stars.

16 marzo 2025
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Risposta di unchainedmusic.io

Hey Scott,

We're glad that you've had a good experience at Unchained! If you need anything, please feel free to reach out.

Best,

Unchained Music

Valutata 1 stelle su 5

Transfer pending taking forever

my royalties has been on transfer pending since last month. thats terrible from you guys. how can a transfer been pending for over 3weeks now

24 febbraio 2025
Non scritta su invito
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Risposta di unchainedmusic.io

Hey Ade,

There might be a bit of confusion here.

After you sent your request for royalties, you were sent an email on February 26th to provide tax information so we could pay you. We additionally sent you a follow up email on March 5th saying that we require information from you in order to process your withdrawal.

Please check your email spam folder if you didn't receive these and we'll be able to pay you asap.

If you have any further questions, please feel free to contact our support at https://www.unchainedmusic.io/faq/support

Best,

Unchained Music

Valutata 1 stelle su 5

Paid for pro service $14.99

Paid for pro service $14.99. Received free core service. Several attempts to contact have went unresponded Now it's May 10 still waiting to get access to paid level. I went ahead and started releasing music independently

7 marzo 2025
Non scritta su invito
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Risposta di unchainedmusic.io

Hi Kurt,

We're sorry you had a bad experience, however I do currently see that your Grow plan is active, and you were upgraded correctly.

I additionally do not see any support tickets from you either through our support form or our live chat, which you can access at https://www.unchainedmusic.io/faq/support . I'd be very interested in learning how you attempted to contact us if it wasn't through the support channels.

Please note that our support team works M-F during normal business hours, so as you upgraded this past Friday, they wouldn't be getting back to you until today (Monday).

If you would like to contact us directly, please use the live chat on the above page, and we should be able to get back to you within a few minutes on Monday-Friday during business hours.

Best,

Unchained Music

Valutata 5 stelle su 5

easy interaction on their chat…

easy interaction on their chat regarding some of my initial questions; prompt replies as well.

20 gennaio 2025
Non scritta su invito
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Risposta di unchainedmusic.io

Hey Pastichio!

We're glad you had a good time with Unchained! If you need anything else, please feel free to message us again!

Best,

Unchained Music

Valutata 5 stelle su 5

None better than Unchained

Overall amazing distrubution service. One that actually cares about their users. Swift distribution to all platforms and almost any issue can be taken care of. Thank you Unchained

10 dicembre 2024
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Risposta di unchainedmusic.io

Hey Michal,

We're glad you had a great experience with Unchained! I'll make sure to pass this onto the team.

If you need anything, you know where to find us.

Best,

Unchained Music

Valutata 5 stelle su 5

Just what I need

I've used 2 other distibutors in the past. Each had pros and cons. But For me, Unchained has EVERYTHING the other 2 were lacking. I get the great customer service, reasonable yearly pricing for distribution, Extra services like quick AI mastering (which sounds excellent by the way), and a feeling that you are a priority. I would highly recommend.

6 dicembre 2024
Non scritta su invito
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Risposta di unchainedmusic.io

Hey Ackov!

We're glad that you had a good experience with Unchained and you're happy with everything. If you need anything else, you know where to find us.

Best,

Unchained Music

Valutata 5 stelle su 5

I am impressed

I am impressed with their customer service. I contacted Unchained Music, letting them know I was having an issue with Apple Music. They fixed the issue for me! My previous music distributor would not have done this for me. Unchained Music went above and beyond.

2 dicembre 2024
Non scritta su invito
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Risposta di unchainedmusic.io

Hey Grant,

Thank you for leaving this review of your experience. We're stoked that you had a good time with our customer service—we're trying!

If you need anything else, please feel free to contact us again.

Best,

Unchained Music

Valutata 5 stelle su 5

Unchained is Great

well, i come across unchained some months ago, so far i have wonderful experience especially with the support team, they are active, quick to responds, they solve your issues easily. fast in releasing song. what they need to improve on is delaying or long waiting payment pattern but they're wonderful, i give them 5 stars. go for unchained music. thank you

30 novembre 2024
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Risposta di unchainedmusic.io

Hey Jimmy,

We're excited that you've had a good experience with Unchained. I'll make sure to pass on your review to the rest of our team.

Best,

Unchained Music

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