Ordered Titles from them 3 weeks ago, no delivery, no communication, no response to emails. Luckily I paid using a credit card so will be doing a chargeback claim.
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I ordered a bathroom cabinet which unfortunately was on back order. What would have been an anxious experience was anything but. The level of customer service is beyond belief. Adam has kept me perso... Leggi di più
Following on from my poor experience of this company, I am happy to say that I had a call from Adam who suggested an alternative item for me. Sadly it was not what I wanted and he has refunded my ori... Leggi di più
Ordered a bath for £2000, two months later, after dozens of emails and phone calls, I have heard nothing back, no update on the order, no response to my request for a refund. I have now had to take th... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
One of the UK’s fastest-growing online bathroom retailers selling a range of showers, baths, taps, sinks & more from some of the biggest and best brands.
Informazioni di contatto
3,2
Nella media
167 recensioni
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1-hole instead of no hole sink and no solution provided…
About a month ago bought a sink from them. I ordered a no hole sink to go with my wall mounted taps. It arrived on time. No issue there. I only opened the package a week or so after it arrived, when I was about to get it installed (my mistake, I should have opened it asap) only to discover a 1-hole sink.
I contacted them several attempts and finally got a response. I was told I had to paid £37 extra, since that was the current price difference with respect to the price at the time I bought (price is constantly updated in this site, when I check after i got the message the price difference was £8, but that's not even the point). I pointed to them that I was legally entitled to have the product I ordered at the price I ordered it to, but to no avail.
As I had builders home ready to finish the work I did not have the time to pursue the matter. I have been left with a sink with a hole, which is not ideal to my wall mounted taps. No the end of the world but certainly not a good experience. I won't be using them again, that much is clear.
18 dicembre 2020
Non scritta su invito
Risposta di Unbeatable Bathrooms
Hi Jose,
Thank you for taking the time to leave your feedback. We're sorry to hear about your experience.
I can see that the basin delivered to you was a 1 tap-hole variant, created as a draft order by one of our team members that you spoke to over the phone after our scheduled customer service closing hours.
It is possible that we misheard the tap-hole variant that you specified over the phone. Please accept our apologies if that was the case.
Because the draft order was sent to you via email to be checked, to ensure that all the information was correct, and was then accepted by yourself through completing the purchase, that would be why you received the 1 tap-hole variant as stated within the order.
I can see that we also offered to swap the basin, with the only additional cost being the price difference between the 1 and 0 tap-hole variants.
We sincerely apologise for the experience you encountered and we hope to keep you as a valued customer. If you have any questions or would like to discuss your order, please contact us directly and we will be happy to help.
All the best, Unbeatable Bathrooms
Poor customer service
Poor customer service
Tried to return a sink and asked them the best way to do that. No help. I had to figure it out for myself and unfortunately my courier smashed the sink in transit...turns out you need to transport on a pallet but unbeatable bathrooms couldn't be bothered giving any guidance.
I bought another sink from them but no discount given and no value assigned to the returned stand. They just kept that intact item which is worth £100. Screwed me on that too.
Promised multiple times to call me back to give me an update on my request for a reduction on the second sink but never contacted me. They fobbed me off with excuses about not wanting to give away their price points or there was a slither of ducttape on the box which meant it wasn't original packaging. Basically scrambling for excuses not to do the right thing. I offered to withhold my experience in return for a goodwill gesture, they said they would call me back but guess what...never did.
Pretty annoyed about the whole experience but mostly annoyed by the lack of care. They simply didn't care about the fact I lost £700 due my inexperience of shipping porcelain and their total lack of concern once they had my cash.
4 dicembre 2020
Non scritta su invito
Risposta di Unbeatable Bathrooms
Hi David,
Thank you for taking the time to leave your feedback. We're sorry to hear about your experience.
I believe our team spoke to you regarding returning the order and suggested transporting the item using a pallet, as well as providing alternative options such as Parcel2Go.
We've taken your feedback on board and have amended our website to provide customers with clearer instructions on returning fragile items. We try our best to reply to all customers but due to the current circumstances and our reduced staff numbers, this has regrettably taken longer than usual in some cases.
Unfortunately, because the frame and basin come as one item and can't be purchased separately, we're unable to refund you for the frame.
If you have any questions, please feel free to contact us directly and we'll be happy to help.
All the best, Unbeatable Bathrooms
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