UnaliWear Recensioni 169

I fell while changing my clothes and hit my head on the corner of my bedroom wall. Immediately Kanega watch was notified that I had fallen and i said the "magic word" and they notified the fire department and my daughter and remained with me on the line while I lay on the floor The fire department was their in minutes. I could not reach my phone so I believe Kanega saved me from a disastrous result.

Michael was extremely helpful with my battery order.

I needed to contact help and you all were wonderful. HOWEVER my watch alarms consistently when I've not fallen. So when I need help you do so well, but everyday it gets annoying. BUT better to be there when I need you. Thanks

Joseph was very helpful guiding me to make the right decisions. He checked my watch to find my problem. He set up to send a replacement so I would be safe. Great representative for the company.

You were there when I wasn't. Thank you

We just got the watch and customer service seems very good. After my mom had a bad fall and was hospitalized, I researched options for a long time. While Kanega is more expensive, I am impressed with the level of service and thankful I can have peace of mind.

As always, your customer service reps do an outstanding job. The advise given to me today was spot on, easily understood, and worked perfectly. The reason for only 4 stars is that whereas I think UnaliWear is probably the best of such products, there is room for improvement in the quality of the batteries. It's too easy to break a contact pin.

I spoke with a gentleman named Joseph about switching Wi-Fi for my mother and some other issues we were having with the battery. Later in the day I went online to fix the Wi-Fi issue and use your chat feature Joseph popped up again. I asked if it was the same guy and he said it was. he was more than helpful. He spent a lot of time making sure everything was working for us every time I get a chance I share about your Customer Service and how happy we are with your product thank you.

Response time. Clear instruction. Follow-up.

We bought the Kanega watch for my mom because we knew the technology was simple to understand and my mom does not like technology! And that has been totally true. Simple. Easy to understand. And not stressing her out at all. But what has been even more impressive to me is the AMAZING customer service! We've had a couple of complicated issues to address and the team has been incredibly responsive and solution focused. Getting what needed to get fixed done quickly so that my mom was not without coverage. Can't recommend Kanega highly enough.

I needed help with removing a split battery, and the customer care and support that I received from Joseph today was simply top tier! Kind and clear communication, very patient, just a pleasure to work with in every regard!

I bought this watch for my husband 2 years ago. He wore it sporadically. His issue was mainly that even though it has a wireless connection it did not work outside the house, like at a store. When I got a $750 credit card charge for another year of service I was shocked. Mostly because they sent me occasion emails reminding me that the watch wasn’t being worn. I found out that the only way to cancel was to return the watch at my expense and when they received I would stop being billed for services. It took them almost two months to respond.

The watch-battery connections are prone to failure. Company will keep charging user even if it is clear the device is not operational. Buyer beware.

Joseph was most helpful as he always is!!!!! He is resolving my problems by replacing my watch. Thank you so much!

Working with Joseph on the sales team was great! He was wonderful to work with helping place this order. Unaliwear website is packed with easy to understand videos and information, the best website I have seen in this market for medical alert devices.
This Kanega Watch is super special (made in USA) and compared to other companies, Unaliwear is super transparent and a welcome relief. Buy with confidence! Give them a call!

Great customer service from Unaliwear aways. Whatever I need to know, someone helps me promptly, courteously and accurately, Keep on doing what you're doing.

Things that we liked
1. The watch used the Verizon system which is the only one that works at our house.
2. The home network connection is helpful as a backup.

Things that we did not like:

1. The watch band does not clasp securely. It has fallen off several times and needs to be adjusted frequently.
2. The battery life is barely 24 hrs. They have died in less than 24 hrs on occasion.
3. The batteries have frequently come out of there socket.
4. Two batteries have had to be replaced because the pins loosen up and fall out. At $40 apiece, it would seem to have a flaw in the design or manufacturing that would cause this to be a reoccurring issue.

Joe was very professional

Every time I called in the beginning of owning my watch, they were so helpful. I just never had a bad experience with anyone I talked to at UnaliWear. So happy I bought this watch for me.

I have had sevral falls recently culminating ino a broken back. Without your watch I dont know if I would have made it to safety.