UKPaintball Recensioni 

2850
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Very excited for our family outing. Lewis was very nice and helpful in helping me get our booking sorted. He provided flexibility and was understanding in giving me time to get through the entire fami... Leggi di più

Valutata 5 stelle su 5

We had a great experience for my son’s birthday. The staff were patient and made my son’s bday experience an amazing one. All staff were incredibly helpful, professional but also personable, and went... Leggi di più

Valutata 5 stelle su 5

I just want to take a moment and appreciate Andrew’s exceptional customer service. He was very helpful with the booking process, answered all my questions because I have two different age groups atten... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I received a voucher for a day of paintball from ukpaintball for my birthday. The service I received was amazing, the person I spoke to when I called to book the activity was very friendly and got my... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Centro per il paintball
  2. Negozio di articoli per il paintball

Scritti dall'azienda

Play paintball games at the UK's leading paintballing company. Book online today & enjoy the ultimate paintballing experience with UK Paintball


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(2850)

402 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Awful booking service

Awful booking service - promised ring back to confirm. Never did and then found no booking. Vouchers a waste of time - don’t be fooled by half day and whole day vouchers. Couldn’t book at my local centre due to having the ‘wrong vouchers’. Paid up front for paintballs to find out later that the centre only had us down for ‘free’ 100 paintballs for game 7. No record or receipt given. Expect to spend at least £100 per person for a full days paintballs.

4 marzo 2026
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Risposta di UKPaintball

Thanks for your feedback,



We’re sorry to hear that you felt we were worthy of a 1 star rating, 



We offer a gift voucher for 5 players on a Full Day session, unfortunately half day vouchers are not something we sell. When purchasing the voucher, the website details which session the voucher is for, what is included, and how to book the voucher. 



The voucher includes 100 free paintballs for the recipient, and the included paintballs on the full day session are usually given out in the afternoon of the session. This information is provided on our website, and the confirmation email. A receipt for the booking was sent on the day the booking was made, and that went to the same email used to leave this review. 



The average Full Day player uses around 500-600 paintballs. At the venue the group booked for, the paintballs come at £9.00 per 100 or £40.00 per 500. This can vary, and does depend on how trigger happy the players are, some players do use more / less than the average. 



We hope the group enjoyed the activity! 



UKPaintball

Valutata 5 stelle su 5

Location Change

Needed to change location on the booking. Sent an email. Response was fast and very helpful and easily transferred the booking over to a new location without issue. Great customer service.

It was Andrew that helped me out :)

7 aprile 2026
Non scritta su invito
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Risposta di UKPaintball

Thanks for your feedback,

We will pass this onto our colleague for you,

UKPaintball

Valutata 1 stelle su 5

Good facilities, but not a welcoming Environment for everyone 😕


I recently visited this paintballing venue with my family, and while the games themselves were well thought out and the facilities were good, and the gentleman who registered us on arrival was friendly and professional, our overall experience was deeply disappointing.
The rest the staff were noticeably unfriendly towards us. What stood out most was how differently we were treated compared to other groups. Requests we made—particularly for refills that we had already paid for—were repeatedly ignored. We had to insist multiple times before being served, which was both frustrating and uncomfortable. The rest of the participants also treated us differently and were noticeably hostile towards us.
It’s upsetting to feel that the colour of your skin may influence how you’re treated, especially in what should be a fun, inclusive environment. No one should have to push to receive the same level of service as others.
While the paintball activities themselves are enjoyable, I cannot recommend this venue to people of colour based on our experience. Respectful and equal treatment should be a given for all customers.

11 aprile 2026
Non scritta su invito
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Risposta di UKPaintball

Thank you for your feedback,

We’re sorry to hear you felt we were worthy of a 1 star review. We take allegations of unfair treatment and discrimination extremely seriously, as our goal is to provide a safe, welcoming, and inclusive environment for every player.

We were deeply concerned to read your review, as the experience you described does not align with our values or standards. Following your feedback, we conducted a thorough investigation into the date of your visit. Our review, along with feedback from other groups, found no evidence of misconduct, or neglected service from the team or fellow players.

We’ve also reviewed all player feedback we have received for the past year, and there have been no other reports of this nature. The day the group attended was a busy day, with over 100 players booked on, so there may have been some waiting for paintballs and extras to be handed out!

That being said, we sincerely regret that you left feeling disappointed. We pride ourselves on accommodating all players equally, and we apologise for any frustration or delays you experienced regarding your refill requests.

UKPaintball

Valutata 5 stelle su 5

Easy to book over the phone

Easy to book over the phone. ready with all the information, details and helpful

9 aprile 2026
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Risposta di UKPaintball

Thanks for your feedback,

We will pass this onto our colleague,

UKPaintball

Valutata 5 stelle su 5

I made a booking through luis

I made a booking through luis, he was really helpful and provided excellent customer service. Would recommend to everyone.

10 aprile 2026
Non scritta su invito
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Risposta di UKPaintball

Thanks for your feedback,

We will pass this onto our colleague,

UKPaintball

Valutata 5 stelle su 5

Super helpful and really nice

Lizzie was super helpful booking everything, she called back a couple of times to make sure I didn't have any extra questions, and was really informative answering any questions I did have

7 aprile 2026
Non scritta su invito
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Risposta di UKPaintball

Thanks for your feedback,

We will pass this onto our colleague,

UKPaintball

Valutata 5 stelle su 5

Great customer service over the phone

Great customer service over the phone, clear information provided and good follow up of enquiry. Thank you.

9 aprile 2026
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Risposta di UKPaintball

Thanks for your feedback,

We will pass this onto our colleague,

UKPaintball

Valutata 5 stelle su 5

Andrew was super helpful and efficient…

Andrew was super helpful and efficient in organisning our paintballing session. We are looking forward to it!

7 aprile 2026
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Risposta di UKPaintball

Thanks for your feedback,

We will pass this onto our colleague,

UKPaintball

Valutata 5 stelle su 5

Thanks Luis

Called to ask about a stag do for a medium group of people and Luis couldn't be happier to help and was incredibly helpful and patient and made the whole booking process so smooth and seamless couldn't recommend more.

7 aprile 2026
Non scritta su invito
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Risposta di UKPaintball

Thanks for your feedback,

We will pass this onto our colleague,

UKPaintball

Valutata 5 stelle su 5

amazing experience

really good day out enjoyed my self a lot and the workers were really nice

2 aprile 2026
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Risposta di UKPaintball

Thanks for your feedback,

We will pass this onto the team!

UKPaintball

Valutata 5 stelle su 5

Great customer service!

Great customer service!
Booked through Luis who very helpful over the phone and sorted out my questions regarding vouchers.

10 marzo 2026
Non scritta su invito
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Risposta di UKPaintball

Thanks for your feedback,

We will pass this onto our colleague,

UKPaintball

Valutata 5 stelle su 5

Very helpful

Called to get a booking in place for an upcoming stag, Andrew was great start to finish, made the process easy and gave me all the info I needed. Supplied us with a Booking reference so everyone can call and book to the same party separately, which was a big help!

3 aprile 2026
Non scritta su invito
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Risposta di UKPaintball

Thanks for your feedback,

We will pass this onto our colleague,

UKPaintball

Valutata 5 stelle su 5

Brilliant Service

Really Simple Booking Service for a big group of us, had to add another person and was really simple, looking forward to it

3 aprile 2026
Non scritta su invito
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Risposta di UKPaintball

Thanks for your feedback,

We will pass this onto our colleague,

UKPaintball

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