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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Been doing a lot of homework on gym flooring and wanted to buy from a real business. Sent a message through the web chat and Paul got back to me straight away. Great comms, easy transaction and a grea... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fantastic service from start to finish. Helped me find what I was looking for whilst providing me with several different options based on usage as well as costs. Couldn’t fault them. Paul was real... Leggi di più

Valutata 5 stelle su 5

Over recent months Paul has been helping us to develop a Home Gym. We are so delighted that we came across Paul's company. He enabled us to turn our dream into a reality. We have extremely high standa... Leggi di più

Valutata 1 stelle su 5

Still awaiting half of the order made in January. Have had to chase up since the middle of February as I have had no update. Delivery was scheduled and never arrived to then be told it would be the... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio per il fitness e l'alimentazione
  2. anche in
  3. Grossista di attrezzature sportive

Scritti dall'azienda

UK FITNESS EQUIPMENT provide a consulatative gym design service including 3D gym design. We create inspiring gym spaces for both home and commercial spaces. As importers and exclusive brand distributors for some of the biggest fitness brands in the world we offer an exceptional product catalgue along with the longest warranties in the market. Our 3D gym design service from our specialist team helps you visualise your new gym space. We can then help you maximise its functionality within your budget. Brands we distribute for; Flow Fitness, VirtuFit, WaterRower | Nohrd, York Barbell, Pulse Fitness, Matrix, InstaFloor, Landice, TRX and many more. To discuss your gym plans contact us now.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

21 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(21)

2 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Rowing machine

Was looking for a rowing machine. Paul was fantastic in going through the options. Delivery and communication was seamless. Great service all round

13 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Great comms, and quality product......

Been doing a lot of homework on gym flooring and wanted to buy from a real business. Sent a message through the web chat and Paul got back to me straight away. Great comms, easy transaction and a great product. Overall smooth experience, I would recommend and will definitely use again.

3 febbraio 2026
Non scritta su invito
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Risposta di Ukfitnessequipment

Thanks for the review Matt, really appreciate it. Good luck with the gym renovations :)

Valutata 5 stelle su 5

B2B Professional Partnership

Having known Paul Davies over many years once hearing of the launch of UK Fitness Equipment we were eager to partner up to offer our products into their portfolio.
They consistantly promote a healthy emphasis on customer satisfaction which is second to none no matter the size or value of projects required.
As an approved product supplier to their comprehensive list of services we are always assured they are promoting the correct products to their clients that are fit for purpose.
Whether just adding or refreshing some equipment to initiating a complete new install, the professional manner, time and detail they present assures us of a great and continueing partnership.
Carbon Claw Sports Ltd

10 ottobre 2025
Non scritta su invito
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Risposta di Ukfitnessequipment

Thanks for the review! The Carbon Claw brand continues to deliver for our home and commercial installs. We look forward to doing more installs soon with your incredible kit.

Valutata 5 stelle su 5

Outstanding advice and super product

I dealt with a lovely chap called Paul. I needed a good airbike that can a lot of abuse. Paul advised me to go with the Flow Fitness A1 Airbike. Compared to my previous airbike which fell apart this bike is rock solid and built like a tank. I am very impresses the airbike and Paul's professional advice.

1 settembre 2025
Non scritta su invito
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Risposta di Ukfitnessequipment

Thanks so much for the review Ricky! It was a pleasure to help you and looking forward to filling your gym with more kit soon! Keep smashing the workouts.

Valutata 5 stelle su 5

I did not really know what equipment I…

I did not really know what equipment I wanted. But, I did know that I had to built up my muscles as I was on a weight loss medication. Paul, understood my problems and very economically sorted the right equipment needed. Would definitely use him again.

22 agosto 2025
Non scritta su invito
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Risposta di Ukfitnessequipment

Thank you for the review. It was a pleasure to deal with you and we really appreciate the business.

Valutata 5 stelle su 5

Fantastic service from start to finish.

Fantastic service from start to finish.
Helped me find what I was looking for whilst providing me with several different options based on usage as well as costs.
Couldn’t fault them.
Paul was really helpful with after care service to once we had received the equipment making sure it was all perfect.
Would recommend 100%!

11 luglio 2025
Non scritta su invito
Valutata 1 stelle su 5

Order not completed

We placed an order back in March and it has still not been completed. Part of the order arrived and the weights did not. We have sent several emails to the company and still no order, or refund for the missing items. Our last emails have not even been replied too.

16 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Great company & great staff

I dealt with a very knowledgeable gentleman called Paul. I didn't know anything about gym equipment but he kept me right every step of the way. I am very happy with my new gym and the installation service was 1st Class.

14 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

Worst customer support I've ever experienced

I was misled numerous times about the ETA of the delivery, and lied to about the exercise bike having been dispatched, while the courier's website clearly stated it wasn't actually collected until days later. I finally received the bike over 3 weeks after purchasing it online (!!), and it arrived damaged.
Initially I was told the broken bike would be picked up, but this quickly changed. I was left with a heavy, broken bike, which despite numerous pleas I was told I'd need to dispose of myself. I have a serious back injury, live by myself with no family nearby, and lifting a 25kg bike into the car and then from the car into the skip is just not something I can do at the moment (if ever!).

After 15 back and forth emails, I was told the company will not be taking the bike back and if I'd like to discuss it further I should call them. (As if that would have changed anything??) Absolutely disgraceful. Finally, my neighbours were very kind and helped me out, but it's not something I should have needed to have asked them for.

After reporting the broken bike, the company told me they had already initiated a refund. In reality, I only received the actual refund notification a week later (+ the money didn't reflect in my account until much later).

Overall I spent over a month without a functioning bike, or my money, and instead was left with a huge broken bike that I needed to arrange to be disposed of myself. Not to mention all the emotional distress it cost me, and time and effort wasted.

I'm sure things go well with this company, when they go well. But when they go bad, they go HORRIBLY wrong. Wouldn't recommend it to my worst enemy.

20 marzo 2025
Non scritta su invito
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Risposta di Ukfitnessequipment

I am sorry for the issues you had on the bike we sent out. Upon hearing the the bike was damaged by the carrier we refunded you straight away. Refunds can take up to 7 working days to appear back in accounts depending on your bank. I apologise for the experience you had in communicating with the office, this should not of taken so much time and energy to resolve. The entry level bikes are shipped out by parcel carrier and on occassion experience issues. At this level of bike we would not normally collect the bike, however reading your situation I am sorry other options were not explored. I have taken on board your feedback and would like to once again apologise for your experience.

Valutata 1 stelle su 5

Still awaiting half of the order

Still awaiting half of the order made in January. Have had to chase up since the middle of February as I have had no update. Delivery was scheduled and never arrived to then be told it would be the following week. Then received half the order 10th March when I had been informed that all the order was due in the warehouse by the 27th Feb. Apparently due to damage they have exchanged the part i am waiting on but this is over 2 weeks ago and a simple update appears too much to ask for!!
Went with the company as thought they were Bristol based, and speedy 14 day delivery!

29 marzo 2025
Non scritta su invito
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Risposta di Ukfitnessequipment

Good morning Zoe, Thank you for the message and apologies. We upgraded your order to the coloured pump set as we did not have a black option in stock when you ordered. Unfortunately when we went to ship the barbell out to you it was scratched due to a recent warehouse move and we did not want to send over to you. I am really sorry for the time its taken to get a new one sorted out for you. I am very sorry for the inconvenience, the warehouse move took us longer than expected and thats impacted a number of orders. Our team are looking to get the bar out to you as soon as possible.

Valutata 5 stelle su 5

Equipment & Customer Service Spot On

Bought a spin bike from uk fitness equipment & i wanted one with drop down handlebars but i could never find the right one till i looked on here then i found the one i was after & Paul has been so helpful sending the bike to the installer to be delivered & installed plus getting the mat delivered in time so thank you very much & would recommend to anyone looking for a piece of gym equipment

6 dicembre 2023
Non scritta su invito
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Risposta di Ukfitnessequipment

Thank you so much for the review William. We hope your rehabilitation is going well.

Valutata 5 stelle su 5

Great advice, installation and equipment. I recommend this company.

I wanted a moderately priced stand-alone smart exercise bike that links to an iPad to give interactive virtual rides.
I found Ukfitnessequipment from a web search. They discussed my needs and recommended a Tunturi within my budget. I already had other Tunturi equipment that has been very reliable.
Ukfitnessequipment delivered and assembled the Tunturi bike for me.
I have been using the Tunturi bike several times a week for the last year. It has been completely reliable and does everything I wanted. The Tunturi Routes app is very good and gives a wide selection of attractive routes of different distances and difficulties.

4 agosto 2021
Non scritta su invito
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Risposta di Ukfitnessequipment

Thank you for the review Ian.

Valutata 5 stelle su 5

Excellent Customer Service and Equipment

Over recent months Paul has been helping us to develop a Home Gym. We are so delighted that we came across Paul's company. He enabled us to turn our dream into a reality. We have extremely high standards and expectations. Paul managed to exceed them with his excellent customer service. Words that spring to mind to describe it include: customer focused, friendly, knowledgeable, enthusiasm, helpfulness, speedy, crucially no hard sell tactics and his ability to make us as the customer feel really special. We would highly recommend UK Fitness Equipment.

16 marzo 2021
Non scritta su invito

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