Triumph International Recensioni 

This lot really need to get their act together. The products are very good. Their service isn’t. I thought when I ordered last time that it was just unfortunate that two days after alleged dispatch my order on the tracking showed as ‘delayed’. Unbelievably the exact same thing has happened this time…so this is clearly a ploy to disguise ‘normal’ slow delivery. Why not just be upfront with realistic delivery schedules? Irritating in the extreme.

UPDATE
My order has finally arrived after over a month, after I emailed the carrier with the tracking details. Possibly a coincidence as I didn’t receive a reply, but worth a try if you’re in a similar position.

Shockingly bad customer experience and customer service. Don't buy from this site. My parcel from over a month ago has not arrived, this clearly shows on the courier tracker and so there is no dispute about it being lost or late, yet triumph won't cancel and refund me and are only offering to 'investigate' if I fill in a claim form. This is not legal, I am protected by consumer law and distance selling regulations, but triumph don't care about it and are trying to get out of their retailer obligations. For a known brand I can't believe the service is so bad.

As this is such an established brand it didn’t occur to me to check reviews. If you haven’t ordered yet - DON’T

Website address is misleading as it’s NOT in the U.K. I’m still waiting for an order placed 2 weeks ago. Not hopeful of receiving it, or my money back. Very disappointing from a European company!

No stars but didn't give me the option.

Ordered on 25th may, now 14th June. Payment still processing, order still processing and ironically says can't cancel due to fast shipment🤔

Have contacted 6 times and only had one response which suggested I order again. No thank you!

Shocking!

«Hice un pedido en la página web oficial, pero nunca me llegó. Les he enviado diez reclamaciones válidas. Exijo un reembolso inmediato. #Estafa #MalServicioAlCliente».
--------------------------------------------------------
“I placed an order on the official website, but it never arrived. I've sent you 10 valid complaints. I demand a refund immediately. #Scam #PoorCustomerService.”

Avoid! Refunds don’t happen and customer service totally unhelpful.

Beautiful bras but awful customer service for return refunds.

Waited weeks for my refund and contacted Triumph twice - told that my request had ' been referred to the appropriate department'.
In the end I contacted Paypal, who were wonderful and refunded me straight away.
I do like Triumph bras but have since bought them from Amazon - cheaper, quick and no problem with refunds !

Terrible customer service haven't received my refund contacted them numerous times to no avail basically stole my money! AVOID AVOID AVOID

They rejected my review on their website just suggesting that its hard to find an option to return on their website. I dont like my fair experiences being gagged.

I also had no idea that shipment was from Germany as other reviews had stated. I also had the email to say that there was a delay with my order so checked the reviews on trust pilot and expected to have further issues with my order. I was pleasantly surprised when my parcel turned up 1 week after placing my order with the correct bra and fits well 😊

My experience with Triumph's customer service has been horrible. I used to be a loyal customer, placing many orders until I encountered an issue that required support. The stress of trying to resolve the problem wasn't worth the effort. Their representatives are unhelpful and frequently fail to respond to emails. Furthermore, there appears to be a systemic issue: they actively avoid solving problems, and there is zero communication between their departments. They also lack a dedicated complaints department and provide no way to escalate issues to a higher authority

Placed my first order, no mention on their site that it would be dispatched from Germany until I received the dispatch email.

A few days later receive another email saying there would be a slight delay, I replied asking just how long a delay 'slight' is and where abouts was my parcel.

The reply avoided answering these questions and just said it 'should be' sometime next week. This does not inspire any confidence.

I replied again asking them to cancel my order, they said they couldn't as it was at the dispatch stage.

Will never use them again, no idea when or if I will receive my order. Will probably have to raise a dispute via PayPal

Ordered previously with no problems with the delivery. Placed a second order and they are saying Evri cannot deliver as we have a house name and not a number so they have cancelled the order! We don’t have a house number and have received many deliveries from Evri who have never had problems delivering. EXTREMELY UNSATISFACTORY

Absolutely appalling customer service. Would give them negative stars if that were possible. Read the other, similar reviews, and avoid at all costs! Refund for returned items not received after two months and little reason to suppose I will ever receive it…How I wish I had checked Trustpilot before ordering, but I assumed that with such a famous company all would be well. I can see now that others have had exactly the same experience over a period of many years. Incredible! I have never come across any other company so bad, and they just don't seem to care. I used the tracked returns postage label which Triumph themselves supplied, but received no refund. Contacted them numerous times by email and phone, but they just put me off every time. "Be patient" is their standard response. They owe me £102 and have failed to refund it.

An absolute nightmare to deal with. I ordered a bra on the 1st of January. EVRI confirmed on the 5th that they would deliver it on Friday, 5th January, and provided tracking information. Guess what, it never happened. I had to chase both Triumph and Evri, and neither apologized. I finally received the parcel a week later. The box looked like it was run over by a truck, sellotaped and contained panama. PANAMA! I tried again to contact anyone in Evri, but I was unable to get in touch with them. Don't complicate your life, just don't. In terms of quality and customer experience, there are more brands with better quality out there.

Order arrived very late (they didn't mention that it will be shipped from Germany). Out of four pieces, two were missing and one was stained. I requested a refund, the reply they gave me didn't even address the issue, just said something about paying by card. I emailed again and no reply. Terrible experience.

No mention of items coming from Germany on website. 1 update day after order placed, then nothing else. Shirty email saying how can we deliver something which isn't in stock when I queried it. Still waiting for order. Won't use again.

I use to buy from them when they had a store in the uk, i sent back two orders it takes ages to get a refund and one order they didnt refund both items its such a shame as there night wear is lovely but i wont be ordering again