Unreliable, untrustworthy Quality and after-sales service
I received my HITWAY BK5SL bicycle on January 8, 2026. Due to almost daily rain in London that week, I only rode it five or six times, covering a total of 23 miles. After that, my front wheel started making a strange noise. On January 14, I emailed customer service about the problem, but by the 17th, I still hadn't received any effective solution. Frustrated, I went to one of the "partner service centers" listed for London on your website for consultation In fact, I also contacted another repair shop, but both explicitly stated that they were not HITWAY's partner service centers. This practice is misleading business practice. Fortunately, a kind mechanic at one of the shops helped me remove the wheel for inspection. There were several scratches on the axle. Even after removing the axle and turning the wheel, the squeaking continued. The mechanic confirmed it was a bearing problem and pointed out a fundamental design flaw in the wheel.