S100 cameras don't always pick up movement. missed some important incidents through this. interface not the best. unifi dashboard better. fast forwarding through videos needs improving. robot vacuu... Leggi di più
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Good build quality, started with the doorbell works well battery life could be better. Then got the E30 camera it says 128g sd card but will not format used 32g instant, works great. Then got the S340... Leggi di più
Good solid products, easy to use app and products delivered promptly. I have used Eufy for a number of years fir security cameras and robo vac. I upgraded my outdoor cameras to solar version and they... Leggi di più
A few years ago I purchased a s330 LTE camera for my remote yard. It has happily sat in rain, snow, gales and sunshine minding its own business until a couple of days ago when it captured some poor ex... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At eufy, we believe great products and true smart home technology is thought out thoroughly. eufy's smart home technology is built from solid foundation of care from all of us as one company. We don't only care about functional performance, but we think ahead of our consumers to build our products with care, to suit their needs, all seamless with no hassle. That's how we create intuitive, human-first technology that frees our consumers and their families from worries. And enliven their life to be one they truly love. eufy, built with care.
Informazioni di contatto
4,3
Eccellente
1672 recensioni
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good product and reasonable support
The product generally is good and simple to install/set up, we did have a failure after a few days but after a bit of email tennis (AI deep joy!) Eufy sent a replacement.
14 febbraio 2026
Eufy video doorbell no false alarms
Eufy door bell are better than the 2 other makes I have tried. No subscription and no false alarms. I live on a main road with a small front garden and had false alarms with other video doorbells but not any more better AI system doesn't mistakenly think cars are people.
19 febbraio 2026
Quick processing of order.
19 febbraio 2026
Value for money.
Was apprehensive initially a few years ago but since increased my usage of a pretty reliable service which I have increased since.Safe, dependable and value for money depending on your needs .
18 febbraio 2026
They are not set out my problem very…
They are not set out my problem very unprofessional
11 febbraio 2026
Risposta di Eufy
We sincerely apologize for your experience and fully understand your concerns.
Your case has been escalated to our management team and given top priority.
Please contact us at uk.support@eufy.com, and we’ll make sure your issue is addressed promptly.
Thank you for bringing this to our attention.
Great addition to our system
The ordering process was extremely straightforward and the Homebase arrived very quickly and was easy to configure. Decided to increase the internal storage from the 16GB included and once restarted, the additional storage was immediately recognised and installed. Great addition to the cameras already installed.
10 febbraio 2026
Disappointing Deep Clean
The deep clean does not remove all the dirt on our floor tiles. The hoover is fine
18 febbraio 2026
Risposta di Eufy
Dear Customer,
Thank you for your feedback. We're sorry to hear the deep clean didn't fully meet your expectations on your tile floors.
If you'd like assistance with optimizing the mopping performance or have any other concerns, please contact our UK support team at uk.support@eufy.com - they'll be happy to help.
Once product app was set up
Once product app was set up, my cleaning programme was fully taken care of. Prompts given for when bags, etc need renewing. Pleased with purchase
9 febbraio 2026
Im a new customer of Eufy security…
Im a new customer of Eufy security products. And I must say they are amazing. Simple set up straight out the box, and good value for money too. I have now swapped out my old units for thr entire Eufy coverage.
18 febbraio 2026
Have a smooth floor and eufy is ideal…
Have a smooth floor and eufy is ideal and set to a programme it is ideal
18 febbraio 2026
Great service and the solar camera's…
Great service and the solar camera's and door bell work perfectly, *****
10 febbraio 2026
Not completely happy with product and…
Not completely happy with product and info received to rectify problem not helpful at all
9 febbraio 2026
Risposta di Eufy
We sincerely apologize for your experience and fully understand your concerns.
Your case has been escalated to our management team and given top priority.
Please contact us at uk.support@eufy.com, and we’ll make sure your issue is addressed promptly.
Thank you for bringing this to our attention.
The S380 homebase and E340 doorbells…
The S380 homebase and E340 doorbells are easy to set up but I wish that there was more suitable ringtones available to choose from. The S380 Homebase 3 can remain connected to you router by Wi-Fi but ONLY AFTER you have established the initial link using a router cable. The doorbell camera works well but be aware that there is a few seconds delay between the the button being pressed and the notification and video appearing on your phone.
10 febbraio 2026
Great as always
Very happy with my Eufy products and service. Setup was quick and straightforward, and the system works exactly as advertised. The app is easy to use, notifications are reliable, and the picture quality is excellent.
Great value for money with no ongoing subscription fees. Would definitely recommend to anyone looking for a dependable home security setup.
22 novembre 2025
Re-usable bags please!
The bags for my eufy x10 Omni pro were delivered quickly and postage free. They weren't particularly cheap but necessary. I really would prefer official Eufy brand re-usable bags though.
9 febbraio 2026
Risposta di Eufy
Dear customer,
Thank you for your feedback and for your purchase.
We appreciate you noting the quick delivery and free shipping. We understand your preference for reusable bags - this is valuable feedback that we'll share with our product team for future consideration.
Our current dust bags are designed to maintain optimal suction and filtration performance, but we recognize that a reusable option would be more economical and environmentally friendly.
Thank you for taking the time to share your thoughts with us.
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