Good communications and kept me up to date with the process, (it was a made to order piece). Arrived today, again excellent updates on delivery time, two nice guys carried it to the room of my choice.... Leggi di più
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Once again another piece of quality timeless furniture. From time of ordering to delivery we were kept informed at all times. Thanks to the delivery men who delivered in the awful weather condit... Leggi di più
Fabulous bar stools! Excellent customer service. We wanted some bar stools that were the same style as our new dining chairs but wasn’t sure the colour would match - we contacted customers services... Leggi di più
Am so pleased with my purchase, item is excellent! Turnbull&Thomas were brilliant at staying in touch to keep me informed of updates and delivery was quick and easy!
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
From traditional furniture to contemporary furniture, from flamboyant to a more understated tone and everything in between, you’ll find the furnishings you’re looking for at prices that are just as appealing.
Informazioni di contatto
Studio 24/25, Old office Buildings, TS160LA, Eaglescliffe North Yorkshire, Regno Unito
- 01642309640
- sales@turnbullandthomas.co.uk
- turnbullandthomas.co.uk
4,5
Eccellente
536 recensioni
Non risultano inviti alla recensione recenti
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Also purchased £600 mirror in January
Also purchased £600 mirror in January! After several phone calls as to why it it hadn't shipped, I went online today only to see that there website is down! Looks like they've gone out of business.
Right now we have no way of getting our money back.
10 marzo 2020
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Con Artist
Take a huge wide berth from this company Turnbull & Thomas it is scamming for money, we purchased a high ticket item at the beginning of the year 2020 and have been given excuse upon excuse why the item has not been sent out in spite of it still showing as in stock!? they are now no longer answering their phones or messages, our situation has become so desperate that we have now had to request our Credit Card company recover the funds stolen from us... Shame on the Directors of this company we have worked hard to save for this furniture and you have turned our purchasing experience into one massive nightmare!
Recent update I believe this company may of gone out of business one of its directors resigned from Companies House last week and now both its Facebook and Twitter feeds have been switched off take care people..
6 marzo 2020
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Late delivery
Appalling customer service. I ordered my goods nearly 6 weeks ago and they still have not been delivered. Despite chasing on email they have not confirmed a delivery date or kept me updated. It remains to be seen when I will actually receive my goods....
6 marzo 2020
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Voyage Maison cushions - Amazing quality!
Love my Voyage Maison cushions, the quality and style are so beautiful and have really uplifted my sofas!
21 febbraio 2020
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Good at responding.
Quick and helpful responses to the emails I sent about estimated delivery and fabric sample. Good communication and service from the people who delivered. Both were very professional and helpful!
20 febbraio 2020
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Product excellent
Product excellent, however, delivery a bit slow. Ordered chair in 11 January and delivered on 11 February. Had to phone company twice to ask for a delivery date.
17 febbraio 2020
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Am so pleased with my purchase
Am so pleased with my purchase, item is excellent! Turnbull&Thomas were brilliant at staying in touch to keep me informed of updates and delivery was quick and easy!
14 febbraio 2020
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Very disappointed ☹️
Very disappointed with products and customer service. I admit I didn’t open the chairs for several weeks as we were renovating but I did inform the company of this. 4 out of the 6 were either dented or marked on the seats. Company stuck to their 3 days to check policy so I’m left with 2 good chairs out of 6. I provided photographic evidence of the packing still on the chairs so they could see they hadn’t been used. Very upset and disappointed
13 febbraio 2020
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Risposta di Turnbullandthomas
Hi Susan
I would hope that customers reading this review can understand why we have not offered a collection a replacement on the chairs. We delivered your chairs over two months ago after we called to arrange your pre Christmas delivery. The chairs are checked prior to delivery and I can categorically confirm that the chairs were not delivered in damaged condition. You have 7 days to check and report any damage and 28 days to return. However please understand that the delivery team have a signed delivery to room of choice and no company would allow a return for damage and stains after 60 days of no contact. This is not the companies fault and if we allowed customers to do this we would not be in business very long. You accepted the delivery and did not state in any email or paperwork that you did not intend to open for over two months, if this was your intention you should have really checked them within our terms and conditions or at the very least signed unchecked then informed us of your intentions which in response we would have advised you checked them before storing prior to decorating. I believe your review to be very unfair and damaging when the fault this time clearly lies with you and I would hope potential customers reading your account would find it hard to believe that chairs delivered on a pre arranged delivery have not been checked for over 60 days. The images provided in the email only add to our believe that the chairs have more than likely been damaged whilst in your care for the last two months. The marks and rips in the outer packaging would cause concern and our drivers would be likely to report this to our QC team before loading to avoid damages leaving the warehouse.
I am sorry we cannot assist you further and would advise that you would never arrange a delivery with any company two months prior to your intention to use any product let alone not check them and quite happily sign for the delivery without checking.
Regards
Turnbull and Thomas
Management team
Beautiful tables and nice service.
12 febbraio 2020
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just bought 15 stools for our new pub
12 febbraio 2020
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A lovely cushion.
7 febbraio 2020
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Good communications and kept me up to…
Good communications and kept me up to date with the process, (it was a made to order piece). Arrived today, again excellent updates on delivery time, two nice guys carried it to the room of my choice. Such a beautiful piece of furniture. Very happy customer.
6 febbraio 2020
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Beautiful leather armchair
Beautiful leather armchair, well made and comfortable. Good communication, timely delivery
1 febbraio 2020
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Excellent service first class product…
Excellent service first class product and delivered on time as promised
29 gennaio 2020
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Took over 8 weeks to deliver with…
Took over 8 weeks to deliver with constant emails asking about expected delivery date.
27 gennaio 2020
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Great product
Great product
Looks exactly as on website
Deliver team were very professional
30 dicembre 2019
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Excellent service and product highly…
Excellent service and product highly recommend
26 dicembre 2019
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Prompt and reliable service.
Polite, efficient and reliable. Went out of their way to ensure a delivery in time for Christmas.
25 dicembre 2019
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Had to make couple of phone calls to…
Had to make couple of phone calls to see wh were my order was as no email or call to say it was delayed and was told my postage would be refunded. After another call my postage got credited the customer should not have to keep checking what's going on with their order.
21 dicembre 2019
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