Because of Ruchitha, I was able to fully understand the best package options available to me. She was kind, patient and really took her time with making sure I understood everything she explained. I... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We have a Web hosting plan (monthly payment), in less than a year you have increase the price without prior notice (16% increase this last time). If a New customer, right now, acquires this same plan,... Leggi di più
L'azienda ha risposto
customer service person was extremely helpful and competed the task of correcting the web hosting change we needed. It also shows that Turbify.com was very cooperative in reducing our service requirem... Leggi di più
L'azienda ha risposto
The representative was outstanding with customer service. She found a solution to my problem that left me with great satisfaction and a warm place in my heart. Thank you!
Dettagli dell'azienda
- Impresa di web hosting
- Fornitore di soluzioni per l'e-commerce
- Servizio di marketing su internet
- Servizio di pagamento
- Web designer
Scritti dall'azienda
Turbify is a comprehensive platform designed to help businesses build, manage, and grow their online presence with ease. With over 25 years of experience, Turbify provides a complete suite of tools including domain registration, web hosting, business email, website building, and e-commerce solutions—all in one place. Built with small and growing businesses in mind, Turbify simplifies the process of getting online and scaling operations. Users can create professional websites without coding, manage domains with advanced security features, and launch online stores with integrated tools for payments, inventory, and marketing. Turbify also focuses on reliability and performance, offering secure hosting, scalable solutions, and high uptime to ensure businesses stay online and accessible to their customers. With 24/7 customer support available through multiple channels, businesses can get help whenever they need it. In addition, Turbify provides tools to help businesses improve their online visibility, manage customer reviews, and strengthen their digital presence across platforms. At its core, Turbify is committed to empowering businesses with the tools, technology, and support needed to succeed online and grow with confidence.
Informazioni di contatto
Stati Uniti
- 1-833-689-8585
- turbify.com
3,7
Nella media
529 recensioni
Ha risposto al 87% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Always of great help
18 aprile 2026
Risposta di turbify.com
Thank you for your review — we’re glad to hear our team is always of great help to you, and we really appreciate your continued trust.
I was very pleased with the knowledge…
I was very pleased with the knowledge and guidance I was provided.
18 aprile 2026
Risposta di turbify.com
Thank you for your review. We’re very glad to hear you were pleased with the knowledge and guidance our team provided, and we truly appreciate you taking the time to share your experience.
Risposta di turbify.com
Thank you for your feedback — we’re glad to hear you found our representative’s language and accent easy to understand. We appreciate you taking the time to let us know.
Beware
When you try for over 3 months to get them to change to a new form of payment and customer service or any of the other numerous individuals we have spoken with can not HELP only blaming our card for problems paying them. WE have spoken with them several times throughout this ordeal and they can find nothing wrong on our side.
After 21 years of using them, and various other problems since Turbify took over from Yahoo, sorry I'm Done
17 aprile 2026
Risposta di turbify.com
Thank you for being with us for over 21 years and for sharing such candid feedback about your recent experience trying to update your payment method. We’re truly sorry that, after several months of attempts and multiple conversations, you still weren’t able to get your new card working and felt that the issue was being blamed on your bank rather than being resolved — especially after the changes since Turbify took over from Yahoo.
Our records show that our agent tried to help you add the new card and was in the process of checking escalation options when the connection dropped, and we’ve since attempted to follow up by phone and email, but it’s clear from your message that we did not meet the standard of service you rightly expect as a long‑time customer. If you’re open to it, we’d really value one more chance to review your account, explore any known payment‑system issues, and work on a smoother resolution; please reach out to us at +1 833-689-8585 and mention this review so we can prioritize your case.
Fast Service
15 aprile 2026
Risposta di turbify.com
Thank you for your review — we’re glad to hear you experienced fast service, and we really appreciate you taking the time to share that with us.
I’m trying to stop a monthly billing…
I’m trying to stop a monthly billing from a cancelled service and your customer service people can’t find the account
14 aprile 2026
Risposta di turbify.com
Thank you for letting us know about this, and we’re sorry for the frustration of seeing a monthly charge after you believe the service was cancelled. In our review, we confirmed that the domain associated with the account we can see is indeed cancelled, which is why our team couldn’t locate an active service to stop; we recommended checking with your bank in case the charge is tied to a different Turbify account or product.
We’ve also attempted to follow up by phone and email, and we’d really appreciate another chance to review any statements or additional details you can share so we can track down the source of the charge and help you get this fully resolved.
Excellent service
The professional that helped me was clear in her instructions and patient. She showed genuine interest in solving my problem
17 aprile 2026
Risposta di turbify.com
Thank you for your thoughtful feedback. We’re delighted to hear that the professional you spoke with was clear in her instructions, patient, and genuinely interested in solving your problem—we’ll be sure to share your kind words with her and the team.
Ads showing in emails; have been a customer for years and…
I have been a customer for years and ads are showing up in my business email.
Issue needs to be fixed.
1 aprile 2026
Non scritta su invito
Polite and professional and explained…
Polite and professional and explained how to solve my issue
14 aprile 2026
Risposta di turbify.com
Thank you for your feedback. We’re glad to hear our representative was polite, professional, and clear in explaining how to solve your issue, and we appreciate you taking the time to share your experience.
Cancellation of automatic subscription is difficult
Turbify was unable to help me with my request. The person I spoke with was very nice but was unable to help me. I apparently have to call back at the end of June to have my request fulfilled because it is "too early". I am trying to cancel my Turbify service effective at the end of my current paid subscription term in August (we are retiring). According to Turbify, I must cancel at least 32 days prior to the automatic subscription renewal. However, I cannot inform Turbify now that I want to cancel effective on my August renewal date. UGH.
14 aprile 2026
Risposta di turbify.com
Thank you for sharing such detailed feedback, and we’re sorry for the frustration you’ve experienced trying to schedule your service cancellation ahead of your August renewal. While our current policy requires that cancellations be initiated at least 32 days before the end of the term to prevent automatic renewal, we understand how inconvenient it feels not to be able to set this up earlier in one step — especially when you’re planning ahead for retirement. We appreciate your kind words about the representative you spoke with, and we’d like to review your account and explore whether we can note your intent to cancel and help make the process as simple as possible when you’re within that cancellation window; please contact us at +1 833-689-8585 so we can assist you personally.
Very difficult to understand agent
Very difficult to understand agent, and issue was not resolved. I still do not know why I can’t purchase a domain.
14 aprile 2026
Risposta di turbify.com
Thank you for sharing your experience, and we’re very sorry for the frustration you faced — both with understanding the agent and with your inability to purchase the domain snowcoldjuice.com. We understand how upsetting it is to encounter repeated cart and payment errors while also seeing an unexpected 12.98 charge that doesn’t clearly tie to an invoice or subscription, and it’s clear that our troubleshooting on the call did not resolve things for you.
Our team has attempted to follow up twice by phone and then via email to continue working on both the domain purchase issue and the disputed charge, and we’d still really like the chance to get this fully resolved; if you’re willing, please reply to our email or contact us again at +1 833-689-8585, and we’ll prioritize your case and aim for a clearer, faster resolution this time.
Risposta di turbify.com
Thank you for your review — we’re glad to hear you experienced excellent customer service, and we truly appreciate you taking the time to share that with us.
The courtesy shown.
17 aprile 2026
Risposta di turbify.com
Thank you for your review — we’re glad to hear you appreciated the courtesy shown by our team, and we truly value you taking the time to tell us.
They helped me save money
They helped me save money! I was needing help to change to a more affordable plan and they suggested an even more affordable option than I had initially considered. They also stayed on the phone with me to make sure the changes took effect.
17 aprile 2026
Risposta di turbify.com
Thank you for sharing your experience. We’re so glad our team could help you save money by suggesting an even more affordable plan than you had in mind, and that they stayed on the line to make sure the changes took effect smoothly. Your feedback means a lot to us, and we’re delighted the new plan is a better fit for you.
Customer service went smoothly
Customer service went smoothly. Easy to reach and handled efficiently. The representative I spoke with was helpful but did not initially know the answer to what I thought would be an easy question.
13 aprile 2026
Risposta di turbify.com
Thank you for sharing your experience with us — we’re glad to hear that your customer service interaction went smoothly, was easy to reach, and handled efficiently. At the same time, we’re sorry that your representative did not initially have the answer to what should have been a straightforward question, and we appreciate your patience while they looked into it. Your feedback helps us improve our training so our team can be both helpful and confident with answers from the start.
Risposta di turbify.com
Thank you for your review — we’re glad to hear you experienced excellent and quick service, and we really appreciate you taking the time to share that with us.
Risposta di turbify.com
Thank you for reaching out about your renewal, cancellation, and refund request, and for sharing that you felt the issue remained unresolved.
Our records show that we responded to your email with the requested renewal information and cancellation details, and that our team also attempted to follow up twice by phone (with calls going to voicemail) before sending another email, but it’s clear from your feedback that we still didn’t fully address your concerns.
We’re sorry for the frustration this has caused and would really appreciate another opportunity to review your case and work toward a resolution that feels fair and clear to you; please contact us at +1 833-689-8585 and mention this review so we can prioritize and re‑open your case.
Risposta di turbify.com
Thank you for your review — we’re glad to hear you experienced excellent service, and we really appreciate you taking the time to share that with us.
She was very polite and helpful
16 aprile 2026
Risposta di turbify.com
Thank you for your kind words — we’re so glad to hear that our team member was polite and helpful, and we’ll be sure to share your feedback with her.
Offshore represenatatives are difficult…
Offshore represenatatives are difficult to understand due to their accent.
16 aprile 2026
Risposta di turbify.com
Thank you for your honest feedback about finding our offshore representatives difficult to understand due to their accent. Clear communication is essential to good service, and we’re sorry that this created a barrier during your interaction. We’ll share your comments with our training and operations teams as we continue working on clarity, pacing, and offering alternatives (such as chat, or different agents) so every customer can communicate in the way that’s most comfortable for them.
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