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Scopri cosa dicono le persone

Valutata 5 stelle su 5

My rescue won't play without it! I rescued a dog almost two years ago, who has endured more suffering than any dog should, and as such, he really struggled with play, until we introduced the Tug-E-Nuf... Leggi di più

Valutata 2 stelle su 5

Purchased a clam and chaser toys, unfortunately the clam stitching broke on first play which is very disappointing, after 10 minutes and they are quite expensive thought it would last longer and the c... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The items I ordered aways come promptly & my 17 month puppy loves her playtimes with different tuggies for me to choose from . The clam is a huge hit as well especially as we can now play in the gard... Leggi di più

Valutata 5 stelle su 5

After washing the hound’s last squeaky tug toy and being seriously reprimanded for it, I bought this longer trail one for her to try out. It’s a resounding success, she loves stalking it as I run like... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di animali

Scritti dall'azienda

Founded in 2009, Tug-E-Nuff is home to the world’s #1 tug toys for dogs. We’re on a mission to inspire more joy, more play, and more quality time between dogs and their humans worldwide. The Tug-E-Nuff toy range has been developed by dogs trainers over more than a decade, delivering bundles of happy tail wags worldwide. Thanks to feedback from our 2000+ partner dog trainers and thousands of happy customers, our toys continue to evolve to suit every kind of dog, and every motivation. ✔ A mighty 9/10 of owners say Tug-E-Nuff toys enrich their dog’s life ✔ 88% say Tug-E-Nuff toys positively improve the bond they share with their dog ✔ 88% owners say our toys have helped them with their training challenges ✔ Over 98% of owners would recommend Tug-E-Nuff to a friend


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

331 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Genuinely great

Delivery faster than expected, and my dog has loved every toy I've brought and they've all lasted incredibly well with supervised play. Very well made and I would recommend them to anyone with a dog in their life.

20 luglio 2023
Valutata 5 stelle su 5

Good Service

The product i ordered was delivered quickly without any problems.
The bungee rope/ball was good quality and very sturdy,my patterdale loves it.
Would definitely use this company again.

20 luglio 2023
Valutata 1 stelle su 5

Unsafe products and poor customer service

Bought a rabbit chaser tug to replace one my friend had that my dog ate the end of, and an extra one for my dog. Given it is supposedly made of rabbit skin I wasn't particularly concerned as figured it would pass through without issue. 11 days later my dog threw up a large synthetic strap, that presumably the rabbit had been attached to. We were SO lucky this didn't cause our dog serious problems. It should be made clear that the "rabbit" part of the tug is not just rabbit, but has a synthetic strap running through the length of it.
I returned due to it being unsafe. They then had the cheek to say my original order therefore didn't qualify for free delivery and deducted the delivery cost from my refund!

17 luglio 2023
Non scritta su invito
Logo di Tug-E-Nuff

Risposta di Tug-E-Nuff

I am sorry to read your review. All our toys are designed for supervised tug style games and not as chew toys. If used for the intended purpose, there should have been no opportunity for your dog to have chewed and swallowed the toy.

We appreciate mistakes happen and are glad that your dog did not suffer any long term effects for eating the toy.

We provide information both before, during and after purchase on how to get the best from our toys. With the main focus on being on supervised play.

Under our 45 day Tug It + Love It guarantee we are happy replace the toy as we have offered.

Valutata 3 stelle su 5

Mixed review for me

Mixed review for me.

I got the Clam for my 6 mnth old Cockapoo puppy. The first one we received he managed to tear through the seam within 10 minutes of opening it. He did this whilst it was in my hand and he was trying to open for the treats. I fed back and got a replacement.

The replacement lasted longer, we managed to use the booklet, he can open when in my hand, he can open on his own, but it has to be closely monitored, if I look away at any point he has chewed through part of the seam. Right now it doesn't stop us using the toy but can't see how I'll ever throw it or hide it for an enrichment game. He is a chewer, so maybe this is good only for dogs that love fetch etc... any one that likes a chew you have to hover over them.

I would say the customer service is good, and the item could be good for those dogs not interested in chewing, but I would say for me it was 3 stars

20 giugno 2023
Valutata 5 stelle su 5

Good service

Good service, good item as described, 2nd purchase for me now, i have big twizler and pocket faux which is great for recalls in my dog training school when there is lots of distractions

20 giugno 2023
Valutata 1 stelle su 5

I could say so much but to keep it…

I could say so much but to keep it brief. Ordered a sheepskin toy for my dog and got the wrong one, yes the picture showed like a lead I got the bungee so thought I would call to get this exchanged. Rang straight away the man said he couldn’t help me as they were getting ready for an event! Didn’t even take my details told me to email. What kind of rude is this ? I then emailed and asked for an exchange. Sent it back, I just wanted the right one I thought I was ordering . Only to get an invoice for a payment request or over £5! That’s right they wanted to charge me for sending the correct one! Absolute joke they are so rude. I also ordered the clam via their marketing trick anyways gave this to my dog it literally isn’t fit for purpose, was torn within two minutes! Darent even complain about that given their previous reviews! As a customer I have never been treated to appalling ever. I asked for a refund as no way I’m paying twice for postage for an incorrect order

21 giugno 2023
Non scritta su invito
Logo di Tug-E-Nuff

Risposta di Tug-E-Nuff

Thank you for your review. I am sorry you feel this way. I have checked and can confirm we sent the item you ordered.

We know mistakes happen and we offered to exchange it for you. Under our returns policy there is a charge for delivery on sending the replacement items.

I have checked and can see that we have refunded you for your order as a gesture of goodwill. Prior to this review being posted.

We will always try and resolve a customer concern in a positive way regardless of whos mistake it was.

Valutata 5 stelle su 5

Brilliant toy for your dog

Great service, prompt delivery, my dog absolutely loves his new toy. Great quality my dog destroys everything and this still looks like new after a couple of weeks!

21 maggio 2023
Valutata 5 stelle su 5

Very satisfied

The website is easy to use. Updates on order, dispatch and delivery were very quick. It arrived in a bag which was recyclable. I liked that you received a small booklet with guidance on using the tuggy with your dog, it is helpful and ensures a positive experience for the dog.

20 maggio 2023

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