5/5 Stars – From Malaga to Ireland, an absolute pleasure! I have to admit, I was incredibly nervous about ordering after reading some of the negative reviews online—they nearly put the heart acros... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Zwarte whirlpool hier gekocht maximaal 20 keer gebruikt bad is niet schoon te krijgen. Tubhome gemaild schuiven de schuld op mij ik heb niet goed schoongemaakt het zijn shampoo en zeepresten...duh je... Leggi di più
L'azienda ha risposto
Goede ervaring, de Wirlpool die ik hier besteld heb is volgens afspraak geleverd binnen 7 dagen. Het klopt dat dit een bedrijf in Spanje gevestigd is maar alle stappen zijn goed navolgbaar zoals... Leggi di più
L'azienda ha risposto
Bath received promptly and customer services called me once I’d ordered to discuss options , which I’m glad they did . Bath looks great and it’s all plumbed in and ready to commission which will be... Leggi di più
L'azienda ha risposto
Informazioni di contatto
Calle Graham bell, 6, 29590, Malaga, Spagna
- 012 1260 5029
- info@tubhome.co.uk
- tubhome.co.uk
3,3
Nella media
37 recensioni
Non risultano inviti alla recensione recenti
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Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Le persone hanno visualizzato anche
Spa bath .
Bath received promptly and customer services called me once I’d ordered to discuss options , which I’m glad they did . Bath looks great and it’s all plumbed in and ready to commission which will be next week .
Good value for money and seems excellent quality .
I shall return on here if I have any issues with the bath once commissioned , but no complaints so far . All good . David .Stockport.
29 febbraio 2024
Non scritta su invito
Risposta di Tubhome
Thank you for your kind review , we hope you are 100 % satisfied with your purchase and all works perfect!
Regards
recently ordered a buthtub from them
recently ordered a buthtub from them. Communication was good and delivery expectations clear. Price is very compatitice in comparison to other suppliers.
8 gennaio 2024
Non scritta su invito
Risposta di Tubhome
Thank you for your kind review.
regards
Whirlpool Spatec Maxi
Recently ordered the Spatec Maxi, good communication, quick delivery and bath looks great. Waiting for my bathroom to be finished and hopefully have the bath up and running soon.
Order VHDAQLBBF
5 febbraio 2024
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Risposta di Tubhome
Thank you for your review, we are glad you like your bath.
Hearing you do not yet have your bath running, Just to remind you of our terms and conditions, please do not forget to check everything under the packaging within the 7 days from delivery to make sure all is working correctly, and we are hoping you have received your bath with all packaging also perfect!
Thank you and kind regards
Happy customer
Great price, good communication, prompt despatch and excellent build quality.
8 febbraio 2024
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Risposta di Tubhome
Thank you for your review, lovely to hear you are happy!
Kind regards
delivery was good and was good quality…
delivery was good and was good quality and so far works well im pleased with my spa so far
23 febbraio 2024
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Risposta di Tubhome
We are happy you are pleased with your purchase, thank you for your review. kind regards
I am a little surprised at the reviews…
I am a little surprised at the reviews noted below. My experience with Tubhome has been really strong. When I put in my order i didn't realise the bath I had selected was out of stock. The customer services team in Birmingham contacted me to check the lead time was OK for me, and also offered an alternative (and better, i.e., bigger and for not much more money) bath that was in stock. They advised on the lead time which was very acceptable, and helped transfer my order with minimal fuss. The customer service team were very responsive to any of my requests, and proactive with their suggestions. The delivery was efficient and the bath looks (its still to be fully installed) excellent. I also believe it represents good value compared to others on the market. I have no complaints and would happily reorder in the future with Tubhome. Thank you team.
22 febbraio 2024
Non scritta su invito
Risposta di Tubhome
Thank you for your kind words and review, this makes us very happy.
Regards
Risposta di Tubhome
Thank you very much for your review
Kind regards
TubHome
If I could give 0 stars I would
If I could give 0 stars I would! Do not buy from here! Having spent over £1200 on a bath that is porous, meaning it cannot get clean, a water jet just came off one time whilst in the bath, without the jets on. I’ve been dealing with these rude people since June (when the bath had only recently been installed) their tone is accusatory, dismissive and just plain unlawful. The bath is at fault. I’ve asked for someone to come and see this but they just want to try and blame myself. Ive been cleaning baths for over 20 years with no problem, moreover; with this being a whirlpool bath I have followed the guidance for cleaning to the letter. I am disgusted with this company and I will receive what I am entitled, by law, too.
22 gennaio 2024
Non scritta su invito
Risposta di Tubhome
Good morning LucyAnne Cross
Your bath was received January last year, all we are receiving are threats due to some stains and marks that have appeared on your bath, which i am so sorry to say do not appear out of nothing, these marks have been reviewed by our manufacturer, and this is due to use or a certain product that has been used on the bath, it is virtually impossible for these marks to come up by fault.
Either ways, we have asked our manufacturer for the photos of the bath and your order before shipping, so we can even review exactly how it left the warehouse, we have been by your side the whole time and even reviewed everything for you like we do for all of our clients , you have 2 years warranty, all of our products have warranty, and all of our clients who have had faults are now happy after us replacing the fault, sorting the problem for them, and sending a technician when necessary but if something has been caused by the client, just like the ``water jet´´ coming off after a year, you must understand we always do the best we can, but there are warranty conditions.
If you notice the very little reviews we have from clients that are not happy with the terms or want to complaint , but we have hundreds of clients in the UK and in Ireland that are extremely happy and satisfied and for this reason they do not comment.
Our clients are happy, and as like in every business or company there will always be an unhappy client which really does make us sad, and for this reason we do our very best . We cannot send a technician to your `` immaculate home ´´ like you say on the email, to review some marks to review some marks that have been caused on this year and weren't there at the beginning.
We remind you of our conditions:
The guarantee only covers manufacturing defects, not including those caused by negligence, bumps misuse or improper handling, incorrect voltage and/or installation not made a by authorised Technical Service when appropriate, nor worn-out goods caused by normal use.
We are fair and always there for our clients, for this reason we dot accept a disrespectful comment.
We are still willing to review your case again to see if there is anything we could do to make you feel better, even though this is not our fault.
Slechte service
Prima bad alleen apart platen erbij besteld zodat het bad dicht is kom het bad binnen met een kapotte plaat. Contact opgenomen maar is onze schuld want we hebben de verpakking verkeerd van het bad gehaald. En het niet gemeld bij aflevering. Terwijl we dat niet konden zien bij aflevering want er zat een houten lat voor.
9 gennaio 2024
Non scritta su invito
Risposta di Tubhome
Geachte klant,
Bedankt voor uw mening en het achterlaten van een review. U hebt momenteel een openstaande klacht bij ons bedrijf en we zouden het waarderen als u ons zou kunnen sturen om wat we hebben gevraagd.
Op de afleverbon heeft u geen schade genoteerd en u heeft ook geen foto's van de kapotte verpakking bijgevoegd, hierdoor konden we geen claim indienen tegen het transportbedrijf. De enige foto die we hebben laat de typische schade zien die voorkomt als u probeert de badrok geforceerd te verwijderen. In feite is de badrok een beetje losgekomen van het bad zelf. Dit is niet de manier hoe de badkuipen worden verzonden, want ze worden volledig gemonteerd geleverd, klaar om te installeren. Instructies over hoe u de badrok gemakkelijk kunt verwijderen zonder de badkuip te beschadigen, vindt u op onze website.
Bovendien werd u de mogelijkheid geboden om de conditie van het bad dat ons magazijn verliet te controleren aan de hand van de foto's die we maken voordat onze producten worden verzonden. Hiervoor hadden we u gevraagd om het serienummer van uw badkuip, die we nog steeds niet hebben ontvangen.
Bij Tubhome nemen we alle klachten van klanten serieus en we proberen u zo goed mogelijk te compenseren. Graag zou ik u daarom willen vragen om ons het serienummer toe te sturen. Wij zullen dan de nodige controles uitvoeren om uw probleem op te kunnen lossen.
Alvast bedankt.
Met vriendelijke groeten,
Tubhome.
Avoid avoid avoid avoid!!
Avoid avoid avoid avoid!!
Here goes the 8 months of hell I have had to endure!!!
I purchased the bath in April 2023, when installed the bath was leaking, I was promised a technician from their team would attend, I was then told they couldn’t get anyone out, I advised I am happy to receive a replacement and they could collect the bath tub that is faulty! They advised they would not be doing that as it is too much of a big cost to them!! Never mind me!! Lol, I paid over £1850 for the bath tub, I therefore advised I would be happy to contact a plumber to attend and can send the invoice to them which they agreed.
The Plumber attended and said the bath is broken and this is not a plumbing issue this would require a specialist technician as the fault is with the jet not a plumbing issue. I fed this back to them and was constantly fobbed off, eventually they advised they were going to get a specialist technician from their company to attend, I thought great!
Little did they know they contacted the same plumber in my area who had already been out to the house and they asked him to attend to our bath tub and advise he is a technician!!! The very honest plumbing company contacted me straight away to make us aware!! At this point I requested I wanted the bath uplifted and explained I have been more than fair and now it’s time for a refund, I was told NO!! They refused to collect and we’re not refunding me!! At this stage I had no choice but thankfully I paid with a credit card and under section 75 had to claim back through my credit card, in this time I had to order another bath from another company which is reputable, as I have a young son and we needed a bath!! But I had to keep their bath as they refused to collect it as they really believed they were going to win this case! (Space for keeping this was also a massive issue)!! Eventually the credit card ruled in our favour just last week and we won the claim, only then did tub home contact me immediately and told me they were collecting the bath!! I had no contact from them for over 6months!! They now have it back but they were even trying to dictate about how we send it back to them and even had the audacity to send me an email to make it look like they have refunded me!!!! I genuinely believe they are going to wrap this bath back up and sell it on!! I am leaving this review as people deserve to know how bad this business is and this caused a significant amount of stress! I will never ever purchase or recommend this company and I hope people read the already bad reviews including mine before considering making a purchase!!
Update 10/12/2023: tub home have responded to this review I Ieft and all I can say is I have never heard so many lies, they are doing everything to cover up our poor experience we suffered!, all I can say is we won our claim and in order to win that we had to provide evidence for us to win, which we have every piece of evidence and would indicate that my review was a true reflection of the awful experience. It also speaks volumes that you have very negative reviews on this platform detailing similar experiences, Tub home shame on use!!
6 dicembre 2023
Non scritta su invito
Risposta di Tubhome
Hello Natasha,
We always like to answer every review as there is always two sides to a story, and we believe we always do the very best we can for all of our clients, with all the best intention.
We are sorry if you feel this way or you are not satisfied with your purchase within your reasons.
All we can say is it has been a nightmare for us too, as we have tried our very best to help you , Natasha you had a very small leak, firstly we experienced you were not willing to collaborate with us so we could try and review the incidence in any way, on the other hand if we started to contact all technicians in the area is because we wanted to get one to you as soon as possible, to sort the leak out as soon as possible for you. Every technician we had for the job you would answer the phone cancelling and rejecting their visit, you even told one professional that was going to visit that they could not do the job!, it has been extremely frustrating for us too, as one minute you wanted a technician, the next minute you wanted a collection of the bath ( which we were willing to do ) in the next minute you did not want a refund or the bath collecting you wanted a technician, but then you would cancel all the visits.
All we can say is we apologise on our behalf if you have not had a good experience, we have so many happy and satisfied clients all over Spain, Uk and Ireland, reason why there are not many reviews and we are happy to say the majority have collaborated, have had a very good experience , and even the few times after time there has been an incidence our technicians have visited sorted the issue straight away.
As you know all of our products have 2 years warranty with the option of extending to 3, no customers ever have trouble receiving a spare part needed or technical visit if necessary ( always accepting it can take a while sometimes ).
Regards
Tubhome
Horrible Horrible experience!!
Horrible Horrible experience!!
Horrible Horrible experience!!! You can justify as much as you want. We were supposed to have another technician come to see the tub as the first technician disappeared in thin air, he never showed up or responded to his phone. I am under the impression the company is waiting for the warranty to run out so that they do not have to send someone to fix the tub. Seriously the technician was supposed to come today after 4 pm it is now 7 pm and no sign of the guy and again he is not picking up. It is absolutely disgraceful as we have a baby and our house is upside down with this situation.
29 novembre 2023
Non scritta su invito
Risposta di Tubhome
Good morning
We have been waiting for more information on your details as we did not know which case this was, you had not identified yourself.
After looking constantly through our emails to find who you could be to review the case, We believe you are Nalini, if so, this case has been a total shock to us too. After speaking with our technician who did visit your house we have found you had plugged the bath into a connection of only 1 Amp, this is extremely dangerous , the technician informed us the massage bath was connected into what is used for a shaver ! , we are so glad that your electric box did not blow up doing this!
You have made an incorrect installation and electrical connection from the start, for this reason we are waiting on your electrician to hopefully hear it is sorted.
As you must understand we do not offer installation of our products, this is the clients responsibility, all information and details to include the manuals for each of our models are on the website, the clients have all information of how the bath must be connected, our baths electrical outlet as mentioned on the web and manual is 16A, having connected the bath like you have it is totally normal that it has stopped working, we are just happy that nothing has exploded.
Us and our technician are waiting on your news.
We remind you or terms and conditions:
The guarantee only covers manufacturing defects, not including those caused by negligence, bumps misuse or improper handling, incorrect voltage and/or installation not made a by authorised Techincal Service when appropiate, nor worn-out goods caused by normal use.
We have been by your side all the time and done our very best.
Regards
Totally avoid
Totally avoid, we purchased a Jacuzzi tub to put indoors. It was a mess coming into the country. Now we have some issues with the Todd. We have been trying to get it resolved for nearly 3 months. Now we have been waiting for a technician to come in for the last week, and They keep on cancelling there is no constant updates. They are not professionals. It is an absolute disgrace to spend that much money and not get a proper service and there is still guarantee on our top but we are not getting the service to get it repaired, I would totally suggest not to get invested with this company , and also they say they are based in the UK, but the products come from Spain and when you have to deal with any issues with them you deal with the Spanish to English team
24 novembre 2023
Non scritta su invito
Risposta di Tubhome
Thank you for your review, but we would like to clear everything and all truth here as we believe it is only fair.
To start with our a company is based in Spain, this is something we never lie about, where we are based is on our website and it is well clear we are not based in the UK and would never say that, SPATEC is actually a Spanish European brand ( as specified on our web ) we offer free shipping to all UK and Ireland, and have many clients all over the country that are very happy and satisfied with their purchase. All of our products have 2 years warranty by law and we are always here to help for any incidence, or any spare part needed within or after warranty time, we have our warehouse in Spain in Malaga and we ship our products from here, giving an estimated time from 7 to 13 working days approximately, as UK customs can hold sometimes and this is out of our hands, either ways our clients always receive their orders within the time scale.
You received your order in January 2022, close to two years ago, our company were in contact through the whole process of installation, even though we do not offer installation of our products, but to help in every possible way with your installation.
In August 2023 this year your bath suddenly stopped working, this can be due to many reasons, even of clients use or water going down the side, these baths are very delicate and have a structure inside with its components. Either ways after reviewing your incidence with our incidence team we decided to send out to you a brand new screen panel under warranty, which you received perfectly even though unfortunately this wasnt the problem and did not fix the issue, we have now sent you a brand new electrical box for your bath which will fix the problem immediately, we have been in contact with all of our technicians to try to get someone to you as soon as possible to help reinstall and change your box, you are actually booked in with our technician from Scotland as we speak. We always try the technician that can be with our clients the soonest! .
We are truly sorry you feel this way, as to be very honest we always do our very best for all of our clients, and the majority within Spain or UK and Ireland are very happy with our service and their purchase.
We apologise if you have experienced any delays of any kind but we think we have been right by sending all you have needed for free and have sorted the technical visit for you.
We understand that every client or person feels differently amongst their experiences and apologise if you are not satisfied with your purchase.
Goede ervaring
Goede ervaring, de Wirlpool die ik hier besteld heb is volgens afspraak geleverd binnen 7 dagen.
Het klopt dat dit een bedrijf in Spanje gevestigd is maar alle stappen zijn goed navolgbaar zoals de betaling en levering. In geval van vragen is er een Nederlandse contact adres. Voor mij dus een goed ervaring!
26 ottobre 2023
Non scritta su invito
Risposta di Tubhome
Geachte klant,
Hartelijk bedankt voor uw review. Het is fijn om te horen dat u tevreden bent.
Met vriendelijke groeten,
Tubhome.
I got a bathtub whirlpool jacuzzi and…
I got a bathtub whirlpool jacuzzi and am extremely happy with it and the company was very good at keeping me up to date with any information i needed like delivery etc the lady I spoke to was very helpful
I WOULD definitely buy from again
Thanks Nigel
16 agosto 2023
Non scritta su invito
Risposta di Tubhome
Dear customer,
From Tubhome.co.uk we would like to thank you for your words of appreciation. We are very pleased that you are happy with our service.
Kind regards,
Tubhome.
Avoid Avoid Avoid
Avoid Avoid Avoid! Based in spain, no address, called the number and spoke a lady who was very rude when I asked a few questions on how vat is not charged by customs on arrival in the Uk, I told her their reviews are poor so how can you reassure me before I spend £2500 on a jacuzzi bath to which she replied “it’s not my problem”.
It all sounds like a total scam. they have awful reviews on a Spanish review site too.
5 maggio 2023
Risposta di Tubhome
Dear Mrs./Mr.,
You don't have any order on our website. We are a Spain based company and it is written on our British shop at the bottom of the page in "About us".
We sell in all Europe, in UK and in Swiss too, you can check all our reviews from all the countries:
Hydrostore.fr
Hidroloja.pt
Hidrotienda.com
Whirlstore.de
Idroitalia.it
Hydrostore.ch
Whirlstore.at
Our Spanish website has a 4.5/5 from reviewers.
Regards,
Not a UK company, unfulfilled promises and unhelpful staff.
Not a UK company, misleading website, unfulfilled promises and unhelpful staff. Ordered a hot tub accessory (Large-ish circa £200) from tubhome.co.uk believing this to be a company based in the UK. Saw absolutely nothing on website to suggest otherwise, Birmingham phone number and there was an estimated delivery of 3-5 days. Queried eta of order after a few days to be told delivery was in fact 7-14 working days as they are based in Spain. I complained as this was not advertised on the website and I was concerned about the extra unexpected delay and potential customs charges etc. Asked to cancel the order in light of this and was told we would be charged for return postage if we did so. Eventually after many belligerent and unhelpful emails from their staff, we were assured in writing several times that this would not happen as they had an apparent “special relationship” with UK customs and they pay all necessary fees. It was also revealed that in fact we had been given incorrect info - that delivery of our item should be 3-5 days as originally advertised. When the delivery was overdue, I then received a letter from Parcelforce to say they had picked up my item from the Border and HMRC had levied Import VAT which needed to be paid before delivery. I forwarded this to the company, very upset and then called their apparent Birmingham number whose staff did not believe Parcelforce was a real parcel carrier, said the charges were nothing to do with them and was prepared to do nothing to help me. More concerned that I had not put my name on my email and she wasn’t able to view the image of my letter from Parcelforce. Only was prepared to send a query to their carrier department, then hung up. I have heard nothing from them since. Currently without item or a refund. Absolutely avoid, not what they say they are, not a UK company, not interested in their customers, give promises they do not intend to keep with rude and unhelpful staff.
Additional review as of Friday 05/05/23!!!! Amazing, this rubbish company clearly believes it is fine to email in a rude manner ALMOST A YEAR after I have left this review and had to get my bank involved in order to get the refund. They replied with a load of untrue nonsense that apparently justifies them being rubbish and once again offered no apologies or appropriate reason for them misrepresenting themselves as being uk based, their about us section contained no address information at all when I made this purchase.
This is after ‘might I add’ they tried to get my review taken down for being ‘fraudulent’ by demanding trustpilot insist on seeing several forms of proof that I had made the purchase. This was clearly in an attempt to make themselves look better. Luckily I was able to provide all that trustpilot needed to maintain my review being live and asked them to investigate this blatant attempt to silence someone who they have mistreated using trustpilots systems.
I would suggest in future if you wanted to do better Tubhome, 1, don’t pretend your a U.K. company, 2, provide accurate shipping information including that now Brexit has happened customs charges may be levied, 3, deal with people who are concerned about all the above in a civilised and professional manner, 4, provide a refund or return when requested in line with peoples statutory rights, 5, check your facts before replying to reviews and 6, try respond to reviews in professional and timely manner, not leaving them until almost a year has passed!
Well done all round - you’ certainly convinced me you are not a waste of space, inept and swindling organisation. NOT!!!!
29 giugno 2022
Risposta di Tubhome
Dear Mrs./Mr.,
First of all, we only send our products with GLS parcel and not Parcel force, so the incidence of the VAT was not from us. None of our clients has to pay the British customs.
Then, we're based in Spain, the shipping time is 7-14 working days for big products as the order has to pass the British customs, that is indicated on our website. Nervertheless, for the product you asked for, the delivery time was 5-7 working days. This has been told to you. The shipping time is written when you're about to make the order.
Moreover, we invite you to go on our website to see that we don't hide that we are a Spanish based company. You can go at the bottom and click on "About us".
To finish, you didn't pay any customs, you just wanted to cancel the order and we have reimburse all the price of this order the 11/07/2022.
Regards,
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