Na twee weken gaven ze alleen aan dat het product niet beschikbaar was. Na diverse correspondentie en een week kreeg ik mijn geld terug. Ik raad af om hier te kopen.
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Zwarte whirlpool hier gekocht maximaal 20 keer gebruikt bad is niet schoon te krijgen. Tubhome gemaild schuiven de schuld op mij ik heb niet goed schoongemaakt het zijn shampoo en zeepresten...duh je... Leggi di più
L'azienda ha risposto
Goede ervaring, de Wirlpool die ik hier besteld heb is volgens afspraak geleverd binnen 7 dagen. Het klopt dat dit een bedrijf in Spanje gevestigd is maar alle stappen zijn goed navolgbaar zoals... Leggi di più
L'azienda ha risposto
Prima bad alleen apart platen erbij besteld zodat het bad dicht is kom het bad binnen met een kapotte plaat. Contact opgenomen maar is onze schuld want we hebben de verpakking verkeerd van het bad geh... Leggi di più
L'azienda ha risposto
Informazioni di contatto
Calle Graham bell, 6, 29590, Malaga, Spagna
- 012 1260 5029
- info@tubhome.co.uk
- tubhome.co.uk
3,0
Nella media
36 recensioni
Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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…Ze zijn niet snel.
Na twee weken gaven ze alleen aan dat het product niet beschikbaar was. Na diverse correspondentie en een week kreeg ik mijn geld terug. Ik raad af om hier te kopen.
23 marzo 2026
Non scritta su invito
Risposta di Tubhome
Geachte klant,
Hartelijk dank voor uw feedback. We zullen uw opmerkingen meenemen om onze service te verbeteren.
We betreuren dit incident. Neem gerust contact met ons op als u vragen heeft.
Terrible service
Terrible service, I ordered a bath and still haven't received it a month after I got the email to say it was shipped. No correspondence and nobody answering the phone or returning my phonecall when I leave a message. AVOID...
7 gennaio 2026
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Great Company - Great Spa Bath
Firstly I am disappointed to read other negative reviews. I have had nothing but excellent service from this company. I have spoken on the phone and received exceptionally helpful and kind responses. I purchased the Spatec Whirlpool Bathtub – Nova 170 ECO Complete with headrests, bluetooth etc. I am DELIGHTED with it. It has a waterfall style tap to fill the bath, it comes with a shower attachment which is perfect for washing your hair. It has underwater relaxing lighting which runs through a series of lovely colours and it has 28 jets which you can choose a combination of or have them all. It has a minumum to maximum setting (I have not needed it to be on Maximum as the jets are really powerful) I can have the jets massage my back and shoulders or just the ones on the bottom bubbling away. I also opted for the bluetooth function so I can listen to my music whilst in the tub. The control panel on the bathtub paired easily with my phone. I absolutely LOVE IT. It was delivered to my garage by the driver who wheeled it in on a pallet. I was kept informed all the way through from ordering to the shipment date to the carrier - everything was emailed to me as it happened. My plumber installed it and tested it and it worked perfectly first try. I use it very often so I am expecting a big water bill but it is definitely worth every penny.
31 luglio 2025
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Risposta di Tubhome
Thank you so much for your wonderful review and for taking the time to share such a detailed experience! We only recently started collecting reviews on Trustpilot, so it truly means a lot to us when happy customers like you share their feedback.
We’re thrilled to hear how much you’re enjoying your Spatec Whirlpool Bathtub – Nova 170 ECO and that every feature is living up to your expectations. It’s also great to know the delivery and installation went smoothly ( we must say the delivery is made at street level and this must on been an exception of Dachser to of taken the order up to your garage ! how nice of them ) and that you’re already making the most of the jets, lighting, and Bluetooth functions.
Your kind words about our service are greatly appreciated by the whole team — we always aim to offer helpful and friendly support at every step.
Thank you again for your trust and for recommending us. We wish you many more relaxing moments in your new bathtub!
Long delivery time
Long delivery time. Delivered by one person and left on drive in rain because is too heavy.
15 luglio 2025
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Risposta di Tubhome
Dear Customer,
Thank you for your feedback, and we're sorry to hear about your concerns.
Please kindly note that we ship from Spain, and the estimated delivery timeframe is between 10 to 13 working days (excluding weekends). Your order was delivered on the 14th working day, which is within the expected window.
Regarding the delivery method, as clearly stated in our delivery terms, the service is curbside delivery only. This means the transport company is responsible for unloading the product at ground level. Entry into private property, placement, or installation is not included in the standard delivery.
We truly regret that weather conditions were unfavorable at the time of delivery, but unfortunately, this is beyond our control. We recommend customers prepare for arrival accordingly, especially with large and heavy items.
Sorry for the inconvenience or if you were not aware of this and we hope you at least happy with your purchase.
Regards
The first use of this bath seemed…
The first use of this bath seemed pretty good. The jets and air bubbles seemed the work well. A few of the air jet covers came off but they just needed to be screwed back on. We didn’t check to ensure these were tight prior to using. It had been a while since receiving until we got to use it as this was part of a big renovation project.
6 giugno 2025
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Risposta di Tubhome
Thank you for sharing your experience!
We’re delighted to hear that your first use of the bath went smoothly and that the jets and air bubbles are performing as expected. It’s quite normal for air jet covers to loosen slightly during transport or storage—simply giving them a firm hand‑tightening before your first use is a quick and easy step we recommend.
We understand large renovation projects can lead to a gap between delivery and first use. Please feel free to reach out if you encounter any other questions or need assistance as you continue enjoying your bath. We’re here to help!
We ordered a whirlpool bathtub
We ordered a whirlpool bathtub, we found the company was easy to deal with. The shipping of the bath was efficient and we could follow its progress online. the bath was delivered on its arranged date. we think the bath is good quality and everything works well.
26 maggio 2025
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Risposta di Tubhome
Good morning
Thank you for your review we are very glad you are happy with your purchase.
Regards
Mixer faulty and won’t bother to help…
Mixer faulty and they won’t bother to help… at all
26 maggio 2025
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Risposta di Tubhome
We are sorry if you feel this way and must say we always help as much as we possibly can .
We believe this is with regards to your case of limescale on your taps.
Unfortunately warranty does not cover limescale we hope you understand,
Limescale is primarily caused by mineral deposits in hard water. This affects any tap, regardless of quality, especially where water frequently evaporates (around spouts, handles, or joints).
Sorry for the inconvenience and we have the replacement part if you need.
These are our warranty conditions.
Wow what a great quality bath
Wow what a great quality bath. It arrived ahead of the expected delivery date and the delivery driver was really helpfull. Over the moon with my purchase.
21 marzo 2025
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Risposta di Tubhome
Thank you for your lovely review makes us very happy
Regards
Great customer service
Great customer service, bought the bath with ease. I bought the whirpool back in black the Bath is amazing and great quality. Only down side I found was the delivery company they use, just do kerb side drop off, needing 3 peope (the driver didn't help) to get it in my house.
21 marzo 2025
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Risposta di Tubhome
Thank you for your review and for letting us know you are happy, to include your feed back.
We are very Sorry if your delivery was a bit more complicated, the delivery is made at street level yes depending on the address or location it can be closer or perhaps in your case it was a bit more difficult, we will take note for the transport company we use and keep trying our best.
Regards
Stay away from this company
Ordered a set of hot tub steps. They’re very flimsy and weak. Wanted to send them back but the company is based in Spain. The return would cost more than the item. Be careful with this company and don’t fall into the same trap as us
21 marzo 2025
Non scritta su invito
Risposta di Tubhome
Good morning
You have already left your review before and it was replied to.
For if you have not read our reply it is underneath, we are sorry but we are a legal company and our clients are very happy sorry if you do not feel the same way, we do not believe it is fair you blame us for not knowing that we are based in Spain, either ways we have tried our very best and apologised many times.
Regards
Blackfriday?
Tubhome accepteert een order op 22-11-2024 en laat zelfs extra betalen voor een upgrade naar ECO modus. Daar bellen ze zelfs apart nog voor terug.
Een werkdag later is er een blackfriday deal en is het geheel meer dan 100 euro goedkoper. Order is nog niet verzonden maar Tubhome wil, na telefonisch contact, op geen enkele wijze tegemoetkomen.
Een erg onvriendelijke manier om met klanten om te gaan en hooguit onbeschoft om zelfs na te bellen en extra te laten betalen voor een upgrade.
Het zou netjes zijn als tubhome.nl komt met een passende oplossing. Verwerken korting.
ALS REACTIE OP UW ANTWOORD:
Dank voor uw reactie.
Uiteraard is het logisch dat aanbiedingen een bepaalde houdbaarheid hebben. Echter, het verzenden van de bestelling en het boekhoudkundig aanpassen van het betaalde bedrag staat volledig los van elkaar. Uiteraard bent u in de gelegenheid om een bedrag te crediteren waar nodig. Dat u dit niet wilt doen is een keuze, niet iets dat u 'overkomt'.
U schrijft nadien nog dat u geen 'valse beschuldiging' op u neemt. Daarvan is geen enkele sprake. U kunt toch gewoon toegeven dat u er niets aan gaat doen. Dat is niet klantvriendelijk maar wel eerlijk.
Namens een teleurgestelde klant.
22 novembre 2024
Non scritta su invito
Risposta di Tubhome
Geachte klant,
Eerst en vooral, u heeft uw bestelling op 22/11 geplaatst, onmiddellijk ter plaatse betaald en, zoals aangegeven op onze website, werd de bestelling meteen verzonden. De bestelling werd verzonden op 22/11 en is nog steeds onderweg. De levertijd duurt 5-7 werkdagen.
Als uw bestelling zich nog in ons magazijn zou bevinden, voordat deze is verzonden, zou het geen probleem zijn om de Black Friday-korting toe te passen. Maar zodra de bestelling is verzonden, is dit niet meer mogelijk.
Ik begrijp dat u €100 korting wilt voor Black Friday en daarom dreigde u aan de telefoon dat u een advocaat zou raadplegen. Maar zoals u zult begrijpen en zoals we u aan de telefoon hebben proberen uit te leggen: een bestelling die is verzonden kan niet worden aangepast in bedrag.
Aan de andere kant is de Black Friday korting van 5% sinds vorige week actief op buitenspa's. De badkuipkorting werd deze week geactiveerd. Black Friday was dus geen geheim en u had ons kunnen vragen of we niet alleen met buitenspa's, maar ook met badkuipen zouden deelnemen aan het internationale Black Friday-evenement.
We hebben verschillende klanten die we hebben geïnformeerd en bestellingen voor vandaag hebben aangemaakt toen de badkuipkorting werd geactiveerd.
We nemen ons werk en de tevredenheid van onze klanten heel serieus en we zullen geen valse beschuldigingen tegen ons tolereren.
Met vriendelijke groeten,
Tubhome.
I purchased a Spatec Nova 180
I purchased a Spatec Nova 180 - Model : ECO, and i am very pleased with the product, it looks fantastic in my new bathroom and is a very good spa bath, the service i recieved from the team was excellent and the bath although delivered from Spain arrived before the delivery date, i would recommend these guys and would buy from them again!!
4 ottobre 2024
Non scritta su invito
Risposta di Tubhome
Thank you very much for your lovely review, we are very glad you are happy.
Kind Regards!!
A beautiful corner spa bath.
I ordered a spa corner bath, and we are so pleased with it, it came exactly when Tumhome said it would, and it is a beautiful bath, we love it.
14 giugno 2024
Non scritta su invito
Risposta di Tubhome
Good morning
Thank you for your kind review.
We are so happy you are pleased with your purchase.
Regards
Purchased the 130 jacuzzi
Purchased the 130 jacuzzi, the service was great and they provided information all the way and were very helpful. Have used the jacuzzi a few times since I brought it and can say it was great
7 agosto 2024
Non scritta su invito
Risposta di Tubhome
Thank you so much for your review
Regards
Voorwaarden versus service
Het bad tijdig besteld en vervolgd een monteur gezocht die het voor ons wil installeren. Die is vandaag aan de slag. Blijkt dat een van de knoppen beschadigd is. Geen groot probleem maar niet mooi. Makkelijk op te lossen door een vervangende beschermring van de desbetreffende knop te sturen. Maar nee het kan veel moeilijker. Mail schrijven, foto’s en filmpje sturen en dan kijken ze wat het ons gaat kosten. Want, het bad staat al een tijdje bij ons thuis(paar maanden) en dan kunnen ze niets meer. Makkelijk om je achter ‘de voorwaarden’ te verschuilen en het nadenken en service verlenen kan uitschakelen. Achteraf het ringetje monteren gaat niet want dan kunnen we er niet meer bij.
Spullen misschien goed,
Laten we het hopen want moet er niet aan denken dat we ooit nog iets van service nodig hebben. Bah!
16 agosto 2024
Non scritta su invito
Risposta di Tubhome
Geachte klant,
Hartelijk dank voor uw feedback.
Het spijt ons dat uw ervaring niet overeenkomt met de gewoonlijke kwaliteit van onze diensten.
Graag leg ik het uit:
U ontving de badkuip in april 2024 en u had 24 uur om eventuele schade of ontbrekende onderdelen te melden bij levering en daarna had u 14 dagen voor mogelijke retouren, zoals vermeld op onze website en voor iedereen na te lezen.
Op 16 augustus 2024 (dezelfde dag dat u de review schrijft) belt u ons op en vertelt u ons dat u het bad nu aan het installeren bent en dat er een stuk van het bad ontbreekt. Om uw klacht te verwerken en het incident te openen, hebben we u gevraagd om een e-mail met foto's en video's van het onderdeel of de schade in kwestie te sturen. U zult begrijpen dat we niet kunnen weten welk vervangend onderdeel we u moeten sturen en welk type professional (loodgieter, monteur, elektricien) zonder foto's/video's waarop we het probleem duidelijk kunnen zien.
Tot op deze dag hebben we nog steeds geen e-mail van u ontvangen.
Onze standaardgarantie voor al onze producten is 2 jaar, waarbij gratis levering van reserveonderdelen en services is inbegrepen, d.w.z. we sturen technici, loodgieters, elektriciens bij u thuis om de reparatie uit te voeren. Wij nemen contact op met de professionals en u hoeft niets verder moeten doen.
Aan de andere kant vroeg u ons aan de telefoon naar alle mogelijke opties, zoals: wat er zou gebeuren als het een onderdeel was dat tijdens deze maanden was zoekgeraakt of misschien niet was geleverd. En we hebben u geïnformeerd dat wanneer er onderdelen ontbreken en u ons binnen 24 uur na ontvangst van de badkuip op de hoogte stelt, we het vervangende onderdeel nog dezelfde dag en gratis opsturen; maar anders, als u ons bijna 4 maanden later op de hoogte stelt, moet u het onderdeel kopen. De garantie dekt geen verliezen.
Ik hoop dat ik al uw vragen heb kunnen beantwoorden en als u het incident nog steeds wilt oplossen, stuur ons dan de e-mail met de foto's naar info@tubhome.nl. Voor meer informatie kunt u ons ook bellen op 016 579 97 18.
Met vriendelijke groeten,
Tubhome NL.
They don’t even deserve 1/5 . Avoid
They don’t even deserve 1/5. I can’t put 0. Please avoid. Really a poor service and product with a real lack of professionalism and ethic in business .horrible service and product. They don’t manufacture. They only distribute from Spain without any garantie of the product. Poor service and product. Most of their products are defected. Once you bay the bath. Don’t expect any help to get a problem solved. Don’t expect to get a product replaced or returned. Avoid Avoid Avoid
29 luglio 2024
Non scritta su invito
Risposta di Tubhome
Good afternoon
Unfortunately we cannot find any details or an order reference to identify your order and at least be able to review your case and respond regarding.
All we can say is SPATEC is our own Spanish brand being manufacturers ourselves, you can find all information and company details on our website and under legal notice, We receive from Asia our acrylic and bases but our warehouse is based in Spain with any spare parts available within or out of warranty period.
We are sorry you feel this way and would really appreciate if we could have your reference to review what has happened.
Our clients are very happy and we always do the very best we can, we really do not know what experience you have had but we try and give the best customer service also trying our very best for our customers 100 % satisfaction.
We have are terms and conditions here where you can read all about returns , replacements and all legal company conditions:
https://www.tubhome.co.uk/terms.
All of our products have 2 years warranty by Law you can find on the same link our warranty conditions.
For any enquiries do not hesitate to contact us
Kind regards
Phone: 012 1260 5029
Phone assistance hours: M-F 8:00-16:00
Email: info@tubhome.co.uk
The customer service is very good…
The customer service is very good answer every email plus phones calls. My bath was delivered perfectly and is everything they advertised it to be.
1 luglio 2024
Non scritta su invito
Risposta di Tubhome
Thank you for your kind review Andi and have a lovely day
Regards
Risposta di Tubhome
Good afternoon
Thank you very much for your kind review.
KInd regards
Slechte spullen slechte service
Zwarte whirlpool hier gekocht maximaal 20 keer gebruikt bad is niet schoon te krijgen. Tubhome gemaild schuiven de schuld op mij ik heb niet goed schoongemaakt het zijn shampoo en zeepresten...duh je verkoopt een bad!?Daarnaast wordt het water niet meer warm en functioneren de bubbels niet zal ook wel aan mij liggen. Ze verkopen rotzooi wat niet bruikbaar is voor normaal gebruik badkamer! En als het niet functioneert ligt het aan de klant, ik ga een ander bad moeten kopen ergens anders uiteraard, nooit meer hier, geld weggegooid.
16 ottobre 2023
Non scritta su invito
Risposta di Tubhome
Geachte klant,
We hebben geen bestellingen gevonden op onze website op basis van uw initialen, dus we kunnen er niet van uitgaan dat u een echte ervaring heeft gehad in onze winkel.
Al onze producten hebben een garantie van twee jaar, zoals vereist door de Europese wetgeving. Bovendien beschikken we over een grote groep technici om elk soort incident op te lossen of de nodige reserveonderdelen te sturen.
We zijn al 10 jaar actief op de markt en we hebben al onze klanten altijd de beste service na verkoop geboden. U kunt dit in de recensies van de rest van 13 websites controleren: Hidrotienda, Whirlstore.de, Tubhome.co.uk, Hidroloja, Hydrostore.fr, Idroitalia en meer.
Met vriendelijke groeten,
Tubhome.
Spa bath .
Bath received promptly and customer services called me once I’d ordered to discuss options , which I’m glad they did . Bath looks great and it’s all plumbed in and ready to commission which will be next week .
Good value for money and seems excellent quality .
I shall return on here if I have any issues with the bath once commissioned , but no complaints so far . All good . David .Stockport.
29 febbraio 2024
Non scritta su invito
Risposta di Tubhome
Thank you for your kind review , we hope you are 100 % satisfied with your purchase and all works perfect!
Regards
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