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3,3
12 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
If I could give a zero I totally would , customer service absolutely atrocious they do not respond , also ALL ITEMS ARE FAKE DO NOT BUY I have gone to the the original stores they have also confirmed
Hi, I need to request the returns but they did not come back to me. I have now been in touch with 3rd party for my payment to be refunded. Worst Service.
I ordered 15th April Coach bag still didn’t receive. Customer service didn’t respond. I just let you know guys that’s is not competent shop look like something doggy
Wrong size bag delivered, clutch bag as opposed to full size
Website seems to have gone, no email replies
Almost certainly to reappear in new guise
I ordered a Longchamp bag for my sister's Birthday present, however I wanted to return as it's not the right size.
I have now sent four emails to the address given in the returns section of the website, and it keeps bouncing back.
I have no idea how else to get hold of the customer services team, as there is no telephone number and no online chat.
Vedeia only give 15 days to make a return, how am I meant to do that when I cannot get hold of you!
Jo
Risposta di Vedeia
Hello Miss Fitzpatrick,
Thank you so much for your lovely review!
We're really happy to hear you love your bag.
We hope to see you again soon!
The Vedeia Team
The customer service team were brilliant when my order didn't arrive in time for my daughter's birthday. They made an extremely generous offer to make up for it. Their warm personal message came as such a welcome surprise in a world of chatbots. I was really impressed.
Risposta di Vedeia
Hello Miranda,
Thank you so much for this wonderful review — it genuinely means everything to us!
We're so glad our message came as a pleasant surprise — that's exactly the kind of human touch we always strive for.
We truly hope your daughter loves her bag and wish her a very happy belated birthday!
We hope to welcome you back again soon!
The Vedeia Team
I had a really great experience with Vedeia.
Initially, I ordered a bag that turned out to be smaller than I expected. The measurements were listed on the website, but I didn’t quite realize how compact it would be, and the photos made it appear larger.
Although their return policy doesn’t accept opened products, their customer service went above and beyond. They kindly offered to send me a larger bag free of charge, which was such a generous solution.
The replacement arrived quickly and without any issues, and I absolutely love it — it’s exactly what I was looking for.
Overall, I’m very impressed with their support. The customer service is truly top-notch, and they made the whole experience feel easy and positive. I would definitely recommend them!
Risposta di Vedeia
Hello Anna,
Thank you so much for this wonderful review — it truly made our whole team smile!
We're so glad we could find a solution that worked for you, and even happier to hear you're loving your new bag.
That's exactly the kind of experience we strive to create for every customer.
We hope to see you again soon!
The Vedeia Team
Great little bag, very pleased and a nice discount price too.
Risposta di Vedeia
Hello David,
Thank you so much for your kind review!
We're really glad you're happy with your bag and that you got a great deal.
We hope to see you again soon!
The Vedeia Team
I had such a lovely experience with this brand! The customer service was friendly, responsive, and went above and beyond to make sure I was happy. Ordering was simple and communication was clear, and the overall experience felt personal and thoughtful. I’m so impressed with their attention to detail and how much they care about their customers, I’ll definitely be shopping here again!
Risposta di Vedeia
Hello Kiera,
Thank you so much for this wonderful review — it truly made our day!
Knowing that you felt looked after and that our team went the extra mile means everything to us. We always strive to make every experience personal and thoughtful, and it's so rewarding to hear that it came through.
We can't wait for you to receive your new bag — we hope you'll love it! See you soon.
The Vedeia Team
The person Vediea was so helpful, she dealt with my enquiry very swiftly and was very reassuring kept me informed at every step.
Risposta di Vedeia
Hello Kay,
Thank you so much for your wonderful review!
We're so happy to hear that our team was able to assist you promptly and keep you informed throughout the process — that's exactly the experience we strive to provide for every customer.
Your kind words mean the world to us, and we truly hope to welcome you back soon!
The Vedeia Team
Order something for my gf for her birthday, but unfortunately I ordered the wrong color. Reached out to there support the next day, and they were able to change the order to teh color I initially wanted to order.
Risposta di Vedeia
Hello Pete,
Thank you very much for your kind review and for placing your trust in us. We’re pleased we were able to quickly assist and update your order to the correct color in time for such an important occasion.
At vedeia, we strive to provide a seamless and responsive experience, especially when it matters most.
We hope the gift was well received and look forward to serving you again.
The vedeia team
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