Arlyn was fantastic so quick and responsive, empathetic and followed through asap. I have Never had a response as fast as this and handled so quickly and so well. Thank you so much Arlyn. CS Team Lead... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I realized my subscription from ROVINA was arriving monthly and requested it to stop as I had enough product . My email was answered very quickly and the necessary adjustments to my subscription we... Leggi di più
L'azienda ha risposto
my capsules are pale orange and look diluted. Not the colour shown in ads or even on packaging? It says one gel per day and it’s 12mg but I just read on another review they agree they only contain 3m... Leggi di più
L'azienda ha risposto
First of all the response time was almost immediate which I appreciate. The first time I had an issue they resolved it and the second time I had an issue they came thru again. Thank you again for bein... Leggi di più
L'azienda ha risposto
4,3
Eccellente
609 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The situation was really odd due to an…
The situation was really odd due to an allergic reaction and Gem was very understanding. They not only refunded the "accidental" second purchase, but also credited the first which I didn't expect because it was more than 2 months ago
15 maggio 2026
Non scritta su invito
Risposta di Tryrovina
Hi Rob,
Thank you so much for sharing your experience and for your kind words about Gem!
We’re truly sorry to hear about the allergic reaction, but we’re glad that Gem was able to assist you with understanding and care throughout the situation. Providing compassionate and fair support to our customers is very important to us.
We sincerely appreciate your trust and thank you for giving us the opportunity to make things right. Wishing you all the best and good health moving forward!
The Rovina Support Team.
Misunderstanding to begin with didn't…
Misunderstanding to begin with didn't make things go that well.
Gem was great help trying to get things resolved.
I feel things need to be explained a bit better on the order refill department. Auto refill shouldn't be a option unless it is agreed apoun or special signing on order .
Gem took care of the request I made and resolved the issue.
15 maggio 2026
Non scritta su invito
Risposta di Tryrovina
Hi David,
Thank you for sharing your feedback with us. We sincerely apologize for any confusion regarding the refill/subscription process and completely understand your concerns about having clearer information provided during the ordering process.
Your feedback is truly valuable and helps us continue improving our communication and overall customer experience.
We’re also very pleased to hear that Gem was able to assist you and help address your concerns. We will gladly pass along your kind words to her.
Thank you once again for your patience, understanding, and continued support.
Kind regards,
The Rovina Support Team
Good product and Gem was very helpful
Good product and Gem was very helpful! :) 💪🏽🙏🏽
15 maggio 2026
Non scritta su invito
Risposta di Tryrovina
Hello Anderson,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re enjoying the product and that Gem was able to provide helpful support throughout your experience. We’ll be sure to share your kind words with her!
We truly appreciate your support and thank you for choosing us.
The Rovina Support Team.
Risposta di Tryrovina
Hi Gary,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re enjoying the product and that Gem was able to provide helpful support throughout your experience. We’ll be sure to share your kind words with her!
We truly appreciate your support and thank you for choosing us.
The Rovina Support Team.
Ajan Immediately fixed my problem
Ajan Immediately fixed my problem
15 maggio 2026
Non scritta su invito
Risposta di Tryrovina
Hi April,
Thank you so much for taking the time to share your experience!
We’re happy to hear that Ajan was able to immediately resolve your concern and provide the assistance you needed. Your kind feedback truly means a lot to our team.
If you ever need anything else, please don’t hesitate to reach out , we’re always here to help!
The Rovina Support Team.
Gem answered promptly
Gem answered promptly, very politely, and with a quick and clear and very helpful resolution to the issue.
14 maggio 2026
Non scritta su invito
Risposta di Tryrovina
Hi Jay,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Gem was able to assist you promptly, politely, and provide a quick, clear, and helpful resolution to your concern. We’ll be sure to share your kind words with her!
We truly appreciate your support and thank you for choosing us.
The Rovina Support Team.
MY COMPLAINT WAS HANDLE IN A TIMELY…
MY COMPLAINT WAS HANDLE IN A TIMELY MANNER.
14 maggio 2026
Non scritta su invito
Risposta di Tryrovina
Hi Josie,
Thank you for your feedback!
We’re glad to hear that your concern was handled in a timely manner. Providing prompt and efficient support is always our goal, and we truly appreciate you taking the time to share your experience with us.
The Rovina Support Team.
Isaias | Customer Support Jerked me…
Isaias | Customer Support Jerked me around for 2 days, before notifying me that I would be refunded my credit card charge, that lead me to cancelling my card so that no further charges could be made.
I did not sign up for auto ship, yet received notification of the shipment after it shipped.
The order I placed was a one time order, i wanted to try first before moving forward with the supplement.
I received the shipment today, so if you would send me a return label, I will surely send it back.
I noticed no difference in anyway using your product.
4 maggio 2026
Non scritta su invito
Risposta di Tryrovina
Hi Jeanne,
We sincerely apologize for the frustration and inconvenience this experience has caused you. We completely understand your concern, especially since you intended to place only a one-time trial order before deciding whether to continue with the product.
Please rest assured that your subscription has already been canceled successfully, and a full refund for the recent charge has been processed. There will be no further recurring shipments or charges moving forward.
We truly appreciate your feedback and the opportunity to address your concern.
The Rovina Support Team.
Great customer service
Angelie was so incredibly kind and helpful to me throughout all of our emails. Really made me enjoy my dealings with Rovina. Thank you for all your help!
14 maggio 2026
Non scritta su invito
Risposta di Tryrovina
Hi Alicia,
Thank you so much for your kind words and wonderful feedback!
We’re truly happy to hear that Angelie provided you with a positive experience and was able to assist you throughout your emails. We’ll be sure to share your message with her, it will definitely make her day!
Thank you for choosing Rovina, and we truly appreciate your support.
The Rovina Support Team.
Everything worked out so nice
Everything worked out so nice! Great products.. very happy with customer service and products. Thank you so much!
14 maggio 2026
Non scritta su invito
Risposta di Tryrovina
Hi Cindi,
Thank you so much for your kind words! We’re truly happy to hear that everything worked out well and that you’re satisfied with both our products and customer service. Your support means a lot to us, and we truly appreciate you taking the time to share your experience.
The Rovina Support Team.
The customer service team I had a positive experience with the service team getting back to me quickly every time. was tentative…
The customer service team was tentative to my request to fully refund me for my returned product. When there was an issue with the return address they were quick to respond that I can keep the product when UPS office returns it. I had a positive experience with the service team getting back to me quickly every time.
13 maggio 2026
Non scritta su invito
Risposta di Tryrovina
Hello,
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are very happy to hear that our customer service team was able to assist you promptly throughout the process.
We sincerely apologize for the inconvenience caused by the return address issue, and we’re glad we were able to provide a resolution that worked for you. Your patience, understanding, and feedback mean a lot to us.
Thank you again for choosing Rovina. We’re always here whenever you need assistance.
The Rovina Support Team.
Angelie was very helpful in resolving…
Angelie was very helpful in resolving my issue.
13 maggio 2026
Non scritta su invito
Risposta di Tryrovina
Hi Bobbie,
Thank you so much for your kind feedback! We’re delighted to hear that Angelie was able to help resolve your issue and provide you with a positive experience.
We truly appreciate your support and will make sure your kind words are shared with Angelie and the team. Thank you again for choosing Rovina!
The Rovina Support Team.
Customer service outstanding
Customer service regarding a return with Jean was prompt and friendly with flexible options...appreciate that these days!
13 maggio 2026
Non scritta su invito
Risposta di Tryrovina
Hi Carol,
Thank you so much for your wonderful feedback, Carol! We’re very happy to hear that Jean was able to assist you promptly and provide friendly and flexible support throughout your return process.
We truly appreciate your kind words and support. Feedback like yours means a lot to our team, and we’re grateful for the opportunity to assist you. Thank you for choosing Rovina!
The Rovina Support Team.
Easy to work with
I chose not to use the product and it was refunded and agreed on a settlement and did not have to return the product. Very easy to work with.
13 maggio 2026
Non scritta su invito
Risposta di Tryrovina
Hi Marleen,
Thank you so much for sharing your experience with us! We’re glad to hear that the resolution process was smooth and easy for you, and that we were able to reach a settlement that worked well on your end.
Our team always aims to provide flexible and hassle-free support whenever possible, and we truly appreciate your kind feedback. Thank you again for choosing Rovina!
The Rovina Support Team.
Had an issue that they were able to…
Had an issue that they were able to quickly resolve.
11 maggio 2026
Non scritta su invito
Risposta di Tryrovina
Hi Jackie,
Thank you for taking the time to share your experience with us!
We’re glad we were able to resolve the issue quickly and provide the support you needed. Your feedback truly means a lot to our team.
If you ever need anything else, please don’t hesitate to reach out , we’re always happy to help!
The Rovina Support Team.
Joan was very helpful.
Joan, the service representative, was very helpful, patient and informative.
13 maggio 2026
Non scritta su invito
Risposta di Tryrovina
Hi Lana,
Thank you so much for your kind feedback! We’re very happy to hear that Joan was able to provide helpful, patient, and informative assistance. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your wonderful comments along to her. Thank you again for your support!
The Rovina Support Team.
..l had a few queries for 'rovina' that
..l had a few queries for 'rovina' that
'joan' responded to quickly, in an enlightened way..
with openess; grace; understanding and generosity of Spirit..
l'll most certainly be back to them to re:order their astaxanthin..my body loves it!..as l do their company ethics.
all 'round? cheers! dears..
12 maggio 2026
Non scritta su invito
Risposta di Tryrovina
Hi Julie,
Thank you so much for your beautiful and thoughtful 5-star review! We’re truly delighted to hear that Joan was able to assist you with openness, understanding, and care. Your kind words about both our customer service and company ethics mean a great deal to us. We’re also so happy to know that you’re loving the astaxanthin and experiencing positive results. We sincerely appreciate your support and look forward to welcoming you back again in the future. Cheers and thank you again!
The Rovina Support Team.
Issue Resolved
Had an issue with an order I did not place where the Rovina computer read as me being a subscriber. A month after purchasing the product to try out I received a notice saying that I was charged the next month’s supply. Since I don’t recall signing up for a subscription I immediately contract Rovina and their customer service rep Anthony responded to my situation. After a few emails were exchanged explaining the situation Anthony was able to go through his channels and resolve the situation and refund my money. Thank you Anthony for your assistance and customer care.Sincererly, BK.
11 maggio 2026
Non scritta su invito
Risposta di Tryrovina
Hi Bobby,
Thank you so much for taking the time to share your experience and for your kind words about Anthony. We sincerely apologize for the confusion regarding the subscription, but we’re very glad Anthony was able to assist you, address your concerns, and help resolve the matter promptly. Providing excellent customer care and support is very important to us, and your feedback truly means a lot. Thank you again for your patience, understanding, and support.
The Rovina Support Team.
Understanding and compassion shown to a…
Understanding and compassion shown to a customer in a bind.
12 maggio 2026
Non scritta su invito
Risposta di Tryrovina
Hi Mary,
Thank you so much for your thoughtful 5-star review. We truly appreciate your kind words and are glad we were able to provide understanding and compassion during a difficult time. Our goal is always to support our customers with care, respect, and professionalism, and your feedback means a great deal to us. Thank you again for your trust and support.
The Rovina Support Team.
Excellent Customer Service
Jodi provided excellent customer service via e-mail. Her replies were thoughtful and showed she understood my issue and offered several options. She even responded on a Sunday, just a few hours after I sent the initial e-mail to Customer Service.
10 maggio 2026
Non scritta su invito
Risposta di Tryrovina
Hi Lorri,
Thank you so much for your kind words and wonderful 5-star review! We’re delighted to hear that Jodi was able to provide thoughtful and timely assistance while addressing your concerns. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your feedback along to her. Your support means a lot to us!
The Rovina Support Team.
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Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
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