Absolutely Disgraceful Customer…
Absolutely Disgraceful Customer Service! Avoid This Company!.
My experience with Rosanova has been nothing short of frustrating and disappointing. If I could give zero stars, I would.
I have repeatedly requested that my membership be cancelled, that no further payments be taken, and that I receive a full refund. Instead of helping, this company continues to send generic, scripted apologies and directs me back to a cancellation portal that I have already explained is not working.
Their excuse is that they cannot cancel my membership on my behalf due to "security reasons." Yet they seem perfectly happy to take your money while making it incredibly difficult to stop future payments.
To make matters worse, they expect me to waste even more time taking screenshots and troubleshooting their faulty cancellation process. Why should customers have to jump through hoops just to cancel something they no longer want?
I have already contacted my bank because I have completely lost confidence in this company's customer service and its ability to resolve my complaint.
The lack of accountability, poor customer service, and unnecessary obstacles to cancelling a membership are completely unacceptable.
My advice? Think very carefully before giving this company your payment details. Based on my experience, getting assistance when you want to cancel is far more difficult than it should be.
I am still seeking confirmation of my cancellation and a full refund.
Absolutely appalling experience. I would not recommend Rosanova to anyone.








