Novel Recensioni 

I had an account with them for 9 months, but my account was closed due to an alleged fraud on November 10, 2022, I have requested specific information by mail about what type of fraud it is, since all the time I made transfers to the Same providers as always, but they don't give explanations about it, the response in the email was exactly this:
After further review, our bank's compliance team has decided to close the account. Any outstanding funds will be issued via check to the business address on file in the next 30-60 days
From that time until now I'm still waiting for the check. I have requested that they make a transfer but I also received a negative response.
I sent another email requesting proof of sending the check but this time they no longer responded to my email, although they were kind all the time, unfortunately they did not solve my problem and I still have not received my money after 5 months.

Big help!!! Without the proper customer service I would have been stuck!

Our experience with Novel was 10/10. Their whole team and specifically Grace Ann Litan helped us resolve an error that happened within the timeframe that she provided to us, we are beyond happy with their support.

- Tin

My account was closed due to fraud?
What fraudelent activities?
I am selling for more than 3 years and this system is suck.
My money is frozen and they said they will send a check.
I am a foreigner living outside of US, the address was rented only to open the LLC.
Look at Mercury, when they close the account, they ask for your bank account to send the money left
This is no more than a scam

Only problem is, I need a way to track where my physical card is

Hey guys what’s going on? I trusted your company to do my banking on my US business and all of the sudden you freeze my account?

You guys have no physical address, no phone, don’t respond to emails, I see there’s like tens of people here complaining about you guys stealing their funds and now I’m beyond scare that I’ll lose my money wich is like $4,000 usd in your hands

I sell legal services in the US and I was recommending your bank to my more tan 120 customers that have opened an account with novel, as you may see on your records I’ve opened like 60 accounts with you guys to this day for my clients

Now I have to go on every client I have that opened an account with you after forming their business through my company and tell them to withdraw their funds immediately cause you may freeze their accounts “due to fraud”? And never respond or free their funds?

Come on you can do better, the founder of your company is the same at jumpstart filings and they both have received capital from YC combinator; that’s why I trusted you but I’m afraid if this doesn’t come to a good en I’m gonna have to sue you guys here in the US and then start calling all the people in Minneapolis, YC combinator and all the other venture caps you’ve been raising funds from

Maybe that way I can be heard,

I sent an email, (wich is the only way one can reach you) and I have no answer

I’ve been looking at cases here about people that never got their money back, and the way you answer to them tell me that maybe you guys don’t care

What’s it gonna be? Please respond ASAP to my email and give a solution to this, my business needs that money for payroll and paying providers, I don’t have the time to wait until you guys decide on your own terms if you’re unfreezing my funds or not

If I don’t get an answer soon I’m gonna sue your CEO directly for fraud and your company as well

I’m HERE IN THE US, and won’t tolerate this behavior on US SOIL

Thank you and this post will be DELETED if you guys start giving a decent customer support

reaching support is mission impossible but everything else looks good

I opened an account and funded it. When I received a wire transfer for $71,500 my account was frozen “due to suspected fraud”. I have sent documents to the only customer support agent at Novel (who is named in many other reviews) showing that the wire transfer was sent from a physical bank branch location with the assistance of a bank representative as well as copies of ID, proof of address, etc. She said she would forward these due diligence documents to “compliance” for review. It has been 2 weeks and I have not received and update nor any response to my subsequent emails which I send daily.

This behavior by Novel is very suspicious and by reading the comments on Trust Pilot I can identify that this is a pattern for Novel. Seems like they are withholding large amounts of capital that does not belong to them.

If you are having this same issue, I believe we should contact each other and build a class-action lawsuit against Novel. Please feel free to contact me directly so we can unite against this Company and recover our funds.

I opened an account and they asked me to deposit for account activation. I thought it's a legit business and deposited $1,000 to the bank. 10 minutes later they closed my account with this email: "We have closed your Novel account ending with ** due to fraud".

I sent them multiple emails and no one responds. My $1,000 is gone! I think it's Novel Bank who did the fraud here and pocketed our money. Stay well away.

Update: the readers can clearly see this so-called bank has no respect for your privacy and are ready to publish your personal email because you shared your experience with the public. If you were a GDPR compliant business, you should know disclosing customers' email is a breach and will make you legally liable.
More importantly, I have been threatened by their staff to remove this review which is pathetic. This review will stay here till you unfreeze my account and funds.
And finally, talking about being fake, you clearly can see this so-business is buying fake reviews. You can see a lot of "fake positive" reviews with only one review and conveniently this review is for Novel Bank! It's obvious they are all paid reviews created by bots and fake emails. Stop insulting people's intelligence.

I am new at this but I can tell you that the assitance and help from the Team has been extraordianry, very profesional

Novel is good, works like a charm, the only downside is a bit pricy compared to other alternatives

I recently got my account approved at Novel Bank. It was a frustrating experience that I wanted to choose another Bank. However, the customer service representative, Grace Ann Litan, went above and beyond to keep me informed and reassured me throughout the process. She was extremely responsive and clearly showed she cared about my concerns through constant communication. Despite the delay, I appreciate the level of care and communication, and assurance provided by Grace that I can now say the wait was worth it. Thank you, Grace. They need more people like you in customer service worldwide. Don't change that attitude and mindset you have towards the work.

My account was closed on October 2022, with $9767.59 balances on it. When I talk to them (there is a support client named Grace), they said I will get the money after 30 days Via Check. I asked them to send it back to my back account but they said check is the only option. Till than since now, March 1, 2023 I didnt get my money back. Even they never ever reply my emails. They once reply me saying check was send via post, But i talked to postal services it was a lie. I asked them to share postal tracking, since than, they stopped replying. I didn't get my money yet. Anyone can suggest me what Legally I can do to get it? I need help. I am in trouble because they not co-operating at all.
FOLLOW UP : ____
Its almost 26days and still issue was not solved and as usual they keep sending same email they are looking on it. Also they tried to flag my review but thanks trustpilot they verify my documents and deny their appeal.

The support was great and solved my problem quickly. Thank you, Novel.
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I have used them for two months.
They closed my account for not meeting the minimum requirements for the free plan.

I contacted them and offered to meet the requirements, but they insisted on paying their hefty fees to continue using the account.

Now my money is on hold and I don't know if I will get it or not.

Novel's reporting gives us clean financial insights, which has helped us make better business decisions

I recommend 100%. I find them as one of the best online banks .