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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Wie gelooft in deze onzin🤣🤣🤣 Muggen rader🤣🤣🤣🤣 Nee ik niet aangeschaft, wel dubbel gelegen bij de reclame🤣🤣🤣🤣🤣 Wie het download, of aanschaft….. kijk eens in de spiegel😉😉😉

Valutata 1 stelle su 5

Archi nul !! Super arnaque !!! N’achetez surtout pas cet lampe ventée sur les resaux sociaux comme un attrape moustique révolutionnaire sur amazon vous recevez un produit made in china sans bouton d’a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent customer service response when I over ordered & money returned promptly. I am a mosquito/ midge magnet but had zero bites when I used the Mozz Guard device. No repellent either. One eve for... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Frankly the product I received from them simply did not live up to the hype advertised for their product. Typical American advertising techniques and formatting supported by so-called “happy customer... Leggi di più

L'azienda ha risposto


Informazioni di contatto

1,7

Pessimo

TrustScore 1.5 su 5

77 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 95% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Research leads to no buy decision

Wanted to do some research before buying. Couldn’t help but notice an absence of replies from the company on most of the negative reviews. And one person said 2 of the 3 units they initially received were faulty, and still gave them 5 stars! I don’t care if they got them replaced, this demonstrates poor quality control. Many comments regarding getting overcharged or not receiving timely refunds, having to call banks to dispute charges, etc. That’s a PITA for the customer, and a true sign that this company shouldn’t be trusted. As the saying goes, when someone shows you who they are, believe them the first time. I won’t be taking my chances on this one.

25 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Damn scammers

Damn scammers. Tried to purchase one order of 3 units and it kept transferring me to another portion of their website. Each time I tried to checkout same poop. Called my card company and there was 7 different charges for different dollar amounts. Now they are all cancelled! Scammers!

15 giugno 2024
Non scritta su invito
Valutata 2 stelle su 5

I wanted to purchase the Mozz Guard X 3…

I wanted to purchase the Mozz Guard X 3 but the website refused 3 of my credit cards, which I use frequently and are in good standing! Then I got an unknown charge and international charge fee on my CC from a company called "Probability UK" with a sequence number that couldn't be identified. I do not think this product comes from the UK. Is this the manufacturer used and my credit card went through anyway???

31 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

Scam company

I placed an order for the "special" price for 3 items for $38.99 but during the checkout process, it prompted me to save more, last chance to add more items for less, I received a fraud alert from my bank before completing the sale on the site. The alert was for a much larger amount ($108.98) with the name Performance Brand, far different than their names and many aliases MozzGaurd, OzziMozzie, and Mosquito Trap. So as suggested I had my card cancelled. Major inconvenience! I have contacted them via email, website inquiry form, on Facebook and Instagram and I get told to wait 72 hours. I received an email from Ozzimozzie after speaking to the bank (10 minutes after the fraud alert) stating my order went through for $108.98. I want a refund and DO NOT want the gimmick product. I want my order canceled and a resolution.

6 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Do NOT order from them!

Ozzi Mozzie had a scam type feeling when I went through the checkout. I wasn’t able to go back to cancel my order while going, so I immediately contacted them to request a cancellation of the order. On their site is says to contact them within 1 hour of the order to request cancellation and a refund, and I was well within the time limit. Two days later, I get a message that my order has shipped. They ignored my cancellation request and still have not gotten back to me about my order. I’m assuming they are hoping I don’t go through with the return process and am just out the money, and that’s why they shipped it. Do not order from them, the whole thing screams scam.

UPDATE: I reported Ozzi Mozzie to my credit card company. They charged my single purchase as a RECURRING PAYMENT. They finally contacted me after my credit card company started trying to get the funds back, saying my order is in transit so it can’t be cancelled. The tracking number doesn’t work, and I truly don’t believe they ever shipped anything. I will continue fighting for my refund.

17 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

Problem

I clicked on ordering one to pay with Pay Pal but changed my mind to use my debit card. The message stated invalid card. when my husband checked the bank statement, it said that he deducted $124 for three because that was the default setting. We called the
bank to dispute the charge.

15 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

Beware of satisfaction guarantee scam.

Beware of satisfaction guarantee scam.

I purchased the mozz guard from ozzi home back at the end of September, and tried to return on October 3rd since the product is not effective at all.

I paid almost $80 for the items and they tried to offer me 30% refund on October 9th. Then after saying no, I want to return the items, they offered me 50% refund on the 10th. I want to return the items, they are asking me to keep their junk and only provide half back.

Their policy states:
"Results Or Refund Money-Back Guarantee
We understand that buying items online can be nerve-wracking, which is why we want you to feel confident and stress-free about your purchase. If for any reason you're not satisfied with any of our products, we'll make it right.

Simply contact our Customer Support Team at [email redacted] for a 100% refund. One of our dedicated agents will handle your return — no questions asked."

I have been going back and forth with them. Today is November 13th. It has been over a month and this is still not resolved. Do not fall for their scam.

13 novembre 2023
Non scritta su invito
Valutata 2 stelle su 5

Refunds take their time!

After months and months and months of correspondence going back and forth (order was placed over 6 months ago) I have finally been refunded. I have no idea of the quality of the product but at least one staff member has stamina and patience!

25 ottobre 2022
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Risposta di Try Guard

Hi Richard,

Thank you so much for sharing your update regarding your experience with us.

On behalf of the entire Mozz Guard team, we deeply apologize once again for all the delay. We hold ourselves accountable for all delays and lapses and we thank you so much for giving us the opportunity to resolve this.

We truly appreciate your kind understanding and support throughout the process and again, we are really sorry for all the inconvenience and frustration that this has caused. Know that we are always one email away in case you need help with anything or if you have questions.

Thank you once again and stay safe!

Sincerely,
Joy from Mozz Guard

Valutata 5 stelle su 5

They work like a charm

I had the unfortunate experience of receiving two of my three units that were faulty. Mozzguard asked a few questions and then were satisfied that they were indeed not charging, sent me replacements at no charge. I now have three units protecting me from mosquitoes and noseeums. No more bites in the night. Great little product and very portable.

23 agosto 2022
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Risposta di Try Guard

Hi Kathy and Andy,

Thanks so much for the positive feedback, this means so much to the team!

We’re delighted to hear that you loved doing business with us. Your satisfaction is our priority and our goal is to always give out an exceptional service because our customers deserve it! Thank you so much as well for giving us the opportunity to amend the faulty units that you received and for being so understanding ❤️

Also, we are so happy to hear that you are loving our product - now you won't have to worry about mozzies biting you especially at night :)


Sincerely,
Joy from Mozz Guard

Valutata 5 stelle su 5

It came it got charged it conquered

It came it got charged it conquered
Brilliant product - placed it on stairs and it
got rid of our mosquito problem!
Thoroughly recommend this neat little gadget.

23 agosto 2022
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Risposta di Try Guard

Hi Josephine,

Thank you for taking the time to share your experience with us! We’re over the moon to hear that you’re happy with our product.

We are so happy to hear that our Mozz Guards have solved your mosquito problem - the small size of our product is indeed perfect for stairs :) You can bring them anywhere too thanks to their portable design so you can be mozzie-free wherever you go.

Thanks again for the review and for being such a great customer.

Sincerely,
Joy from Mozz Guard

Valutata 5 stelle su 5

MOZZIES BEGONE

Ok, here we go.
I recently purchased the MOZZGUARD against my better judgement thinking it was some cheap Chinese ripoff. Lo and behold the product arrived inadequately packaged in a flimsy bubble wrap envelope, the boxes were crumpled and I had little faith the product was safe. However unpackaged them and was shocked at the small stature of the zapper. So I charged them up and put them in place for their first night's trial, well bugger me if they were not full of the dreaded Mozzies, So egg on my face, this product works and works well.
The end

5 agosto 2022
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Risposta di Try Guard

Hi Wayne,

Thank you so much for sharing your experience with us! We truly appreciate a thorough and honest feedback.

I understand how scary it is to order something online and we thank you so much for still giving us your trust - and I'm sorry to hear that the boxes were crumpled when it arrived! I'm sending this feedback over to our team so we can keep on improving not just our product but also out service.

But it means the world to us to hear that our Mozz Guard, small as it may seem, has already gotten rid of a lot of mozzies just in its first night! Now you can enjoy a mosquito-free evening not just at home but also during travels ❤️

Sincerely,
Joy from Mozz Guard

Valutata 5 stelle su 5

They kill the buggers.

I had been seeing lots of ads for mosquito fighting devices. We have a major issue here in Oregon with mosquitos, and they love me. They were making my morning and evening life miserable on our patio. I finally decided to give Mozzguard a try. I really took the plunge and ordered three units. The communication on when they would ship and be received was top notch. Once I got the units I plugged one in, easy to charge and gave it a try. I was honestly amazed how well it worked. I did plug in the other two units and left one in my bedroom at night. I suspected that the little mosquitos were also biting me in the house. Much to my amazement, no more night bites in the house, and a lot of little buggers killed by the little, quiet, attractive mozzguard unit. Glad I took the chance, and glad to have these protecting me.

5 agosto 2022
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Risposta di Try Guard

Hi Robyn,

Thank you so much for your kind words about our product and service. This really means the world to our team!

We are so happy to hear that our Mozz Guards have finally put an end to your mosquito problems - we know how annoying they can be especially when you just want to relax in the evening! We're glad as well that you are loving the design of our product, they may be small and quiet but they are indeed very powerful :)

Thank you so much as well for leaving us such an amazing review. Keeping our customers protected from mozzies and other insects is always our goal - cheers to a relaxing evening free of mosquitoes!

Sincerely,
Joy from Mozz Guard

Valutata 5 stelle su 5

Excellent customer service response…

Excellent customer service response when I over ordered & money returned promptly. I am a mosquito/ midge magnet but had zero bites when I used the Mozz Guard device. No repellent either. One eve for 20 mins it wasn’t turned on & I was the main meal once again. The device worked so well (when switched on properly) that I did think they’d relocated. A must have any location accessory for those who are susceptible

4 agosto 2022
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Risposta di Try Guard

Good day!

Thank you so much for leaving us a 5-star rating. You just made the day of the entire team so much brighter!

I'll be sure to pass along your appreciation to our customer service team - we are all so glad that we were able to assist you because all we want is to give you a smooth shopping experience with us❤️

And we're also happy to hear that you are loving our product - they indeed pack up a punch at keeping the mozzies and midges at bay! Being a mosquito magnet myself, I know the relief it brings when we are no longer being bitten by mozzies.

Thank you once again for your review and your support. Cheers to keeping the mozzies away!

Sincerely,
Joy from Mozz Guard

Valutata 5 stelle su 5

I love to be outdoors

I love to be outdoors and I purchased the Moss Guard device as a 'leap of faith' that I hoped would resolve the issue of mosquitoes. I was impressed at how effect this device was when I went camping for 9 days. In the first night, I hung up the device in my tent and had a great sleep. I checked the device and it killed 5 mosquitoes. That's 5 mosquitoes that would have irritated me at night. The Moss Guard device is easy to use, can be charged by USB, and it's design perfectly fits into any setting because it's light and small. The results speaks for itself. The Moss Guard is worth the purchasing and I have already ordered another. I live in Northern Canada where mosquitoes are abundant.

1 agosto 2022
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Risposta di Try Guard

Hi Billy,

Thank you for sharing your amazing Mozz Guard story with us!❤️

Seeing how our Mozz Guard made your camping fun and mosquito-free really means the world to our team! We love to be outdoors as well and we made this product specifically for this because we don't want to let the mozzies ruin all the fun in camping and traveling - and we are so happy that we succeeded on that!

Now we can be protected from mozzies and other bugs anytime anywhere, especially when getting that well-deserved good-night sleep without being bugged by mosquitoes and other insects.

Thank you once again for taking the time to share your review with us and with the community! This feedback is very helpful not just for us but also for people who also loves the outdoors and are looking for ways to have mozzie-free travels.

Sincerely,
Joy from Mozz Guard

Valutata 5 stelle su 5

I run a small vacation resort on an…

I run a small vacation resort on an island and this year the mosquitoes were out of control.
Luckily for me I took the chance and ordered mozzgaurd my guests , myself , and all the people working with me are so happy not just with the machine but the patches and the bracelets are fantastic

27 luglio 2022
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Risposta di Try Guard

Hi Sandra,

Thank you for leaving us such an amazing review!

The whole Mozz Guard family is very happy to hear that our Mozz Guard Zapper, as well as the Wristband and Patches are protecting you, your team, and your guests from the mosquitoes especially during summer!

We designed our products so our customers can be protected from mozzies and other insects so they won't ruin the fun anymore, and it’s so great to know that we’re meeting this goal❤️

Thank you so much once again for this 5-star review. We really appreciate you and we’re here for you anytime.

Sincerely,
Joy from Mozz Guard

Valutata 5 stelle su 5

I really loooove this product!

I really loooove this product!! It has catched so many musquitos, it really saved me from a lot of itching this summer!! So dicferent tests before my purchase and this was the best. It’s small and handy to take with me in my van otmr in the garden. Thank you for designing this!! 🙏🏻

26 luglio 2022
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Risposta di Try Guard

Hi Bo,

Thank you so much for taking the time to leave us a 5-star review!

We are so happy to hear that our Mozz Guard has protected you from the nasty and annoying mosquitoes and their bites - we know how bad it can get during summer! The whole team is delighted and honored to hear that our product is the best one that worked for you even after several tests. Now you can bee mozzie-free anytime and anywhere :)

Thank you once again for sharing your experience with us and with the community. Cheers to being mozzie-free, together!


Sincerely,
Joy from Mozz Guard

Valutata 5 stelle su 5

Great product

I ordered this product to eliminate ghost flies from my screened-in pool area. It works great. I bought four of them, spread them around, and let them do their thing. I am a happy camper.

22 luglio 2022
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Risposta di Try Guard

Hi Jesse,

Thank you so much for leaving us a 5-star review. It warms our hearts to hear such amazing feedback!

We are so happy to hear that our Mozz Guard has also solved your ghost flies problem - we want to make sure that you are protected from any insect that would spoil your fun! Thanks to their wide range, you no longer have to worry about them wherever you may stay for a relaxing outdoor fun :)

From all of us at Mozz Guard family, we thank you once again for sharing your experience with us and the community!

Sincerely,
Joy from Mozz Guard

Valutata 5 stelle su 5

I read reviews before buying and it…

I read reviews before buying and it seemed like a good product. I was wrong it is amazing!!! Just spent a very damp week camping and the mosquitoes love that environment. Not once were we disturbed in our sleep. Kept the door of our camper clear from outside also. The most amazing product. Thank you for helping us sleep!! Recommend for everyone.

19 luglio 2022
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Risposta di Try Guard

Hi Kathleen,

Thank you for sharing your experience when using our Mozz Guard during your travel!❤️

We are really glad that you had a peaceful, relaxing, and mozzie-free sleep while camping🌙 I personally know how difficult it is to stay on a damp place because mosquitoes just loove spoiling all the fun by covering us with their bites! Now we never have to worry about these mozzies wherever we go ;)

Your review is very helpful not just to the brand but also for people who also love to have a mozzie-free travel. Thanks for sharing your rating with us and the community!

Sincerely,
Joy from Mozz Guard

Valutata 5 stelle su 5

Great gadgets that actually do as…

Great gadgets that actually do as promised. I bought 3 recently and I must say that I’m quite happy with them. I hope they last long.

18 luglio 2022
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Risposta di Try Guard

Hi Gerjan,

We are incredibly grateful that you took the time out to leave us a 5-Star review!

Hearing how much you are loving our Mozz Guards has immensely made our team's day better - all we want is for our customers to be able to relax at home or during travels without being bitten by mozzies and other bugs!

Thank you once again and cheers to being mosquito-free ;)


Sincerely,
Joy from Mozz Guard

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