I just ordered this product, they have great customer service reviews with many product failure comments.Im praying for good results! It would be nice to find a company that actually provides a produc... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I reached out to customer support as I thought I had received the old version of the Heal Ray as there was no 5 minute timer on mine. They were quick to respond and arranged for a replacement to be de... Leggi di più
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I just received my RLT oral care device last week & could already tell that my gums were less aggravated after 2 uses. It stopped working after only 3 uses though. But when I reached out to HealRa... Leggi di più
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I originally bought their products but had an issue with two items, they actually reached out to me to ask why I stopped purchasing their products. I told them what happened and they sent me the ite... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Love your smile! Improve your oral microbiome and get healthier gums and teeth in just 5 minutes a day! Made by Dentist Dr. Ratmiroff.
Informazioni di contatto
3,6
Nella media
137 recensioni
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Solitamente risponde entro 1 settimana
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Follow up Review after I Received My Order in September
I previously complained about my shipment going all in on the product: the device, gel, toothpaste, even the consultation. Now that I got everything, used the device regularly, and changed parts of my diet. When I visited the dentist, she diagnosed that I have MMP-8 and Stage 2-3 Periodontitis! Right now, I have one toothache on each of the quadrant! Did I do something wrong?!
1 aprile 2026
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Risposta di HealRay
Hi, we understand how concerning this must feel.
First, we want to reassure you that HealRay red light therapy does not cause periodontitis or elevated MMP-8 levels. These are signs of an underlying gum condition that typically develops over time, often before symptoms become noticeable.
As a dentist, I’d explain that periodontitis is commonly influenced by things like long-term plaque and tartar buildup, bacteria below the gumline, genetics, immune response, smoking, stress, systemic health conditions (like diabetes), and even past gaps in oral care. Sometimes it progresses quietly, without obvious symptoms, until it reaches a more advanced stage.
In fact, improving your routine and diet are very positive steps. However, at Stage 2–3 periodontitis, professional treatment is essential—this may include deep cleaning (scaling and root planing), possible medications, and close monitoring by your dentist or a periodontist.
Using supportive tools like HealRay can be part of a good home care routine, but they don’t replace clinical treatment when gum disease is already present.
My advice: please see your dentist or a periodontist as soon as possible so this can be properly managed. The good news is that with the right care and consistency, this condition can absolutely be controlled.
We’re here to support you—feel free to reach out anytime.
Best,
Canlas,DMD
I’ve been using 10 days my gum getting…
I’ve been using 10 days my gum getting better healthy, no more bleeding teeth look strong, I could eat candy without sensitive thanks to Healray love it
30 marzo 2026
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Risposta di HealRay
Hi there! We're so happy it works for you! :) thank you for sending us your feedback
I have used it for two weeks
I have used it for two weeks, every day for 5 to 10 minutes. I cannot tell any difference.
29 marzo 2026
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Risposta di HealRay
Hi Lois! Thanks for sharing your experience 😊
Two weeks is actually a bit too early to notice visible changes in your gums. Collagen production is a slow process, so improvements take time to develop.
Most of our customers at HealRay typically start seeing noticeable changes after about 2–3 months of consistent daily use, especially when combined with proper oral hygiene.
We recommend continuing your routine a bit longer—you’re still in the early stages, and results should become more apparent with time. Let us know if you have any questions along the way, we’re here to help!
Happy with the purchase
Hello. I’ve been using the product for almost 2 weeks. My gums are definitely less irritated and coming back to its original color. After 3 days of using i started to see the difference in color. After the first use my mouth felt less sore. Give it a try.
16 marzo 2026
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Risposta di HealRay
Hi, Ewa!
Thank you so much for sharing your experience!
We’re really happy to hear that you noticed improvements so quickly and that your gums are feeling better. Your feedback means a lot to us, and we truly appreciate your support. 😊
I'd order product from them and they…
I'd order product from them and they delivered it at wrong address.I'd message them about the address and give the right one, they replied to me that they fixed it already but still send it to the wrong address.I'm disappointed how the company didn't help me.
28 febbraio 2026
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Risposta di HealRay
Hi Elsa, we sincerely apologize for your experience. While some issues during delivery can occasionally be beyond our control, we take full responsibility and are committed to improving our service moving forward. Please rest assured that in cases of failed deliveries, we always ensure our customers receive a refund. Thank you for your understanding.
I would like to appreciate the HealRay…
I would like to appreciate the HealRay staff, they are amazing always I’m getting replies for my emails. The team is wonderful, I have ordered a charger for my device cz my charger was broken they send me not only the charger the device as well. I really appreciate it. The device also works me for my gum. Thank you again
28 febbraio 2026
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Risposta di HealRay
Thank you so much for your kind words!
We really appreciate your feedback and look forward to supporting you whenever you need.
Healray inferred device
I’ve just bought this product, I had a few questions so I contacted the support team, I spoke with Lucy who was very helpful and very efficient and resolved all my concerns. This product feels lovely and I’m happy so far with it.
27 febbraio 2026
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Risposta di HealRay
Thank you so much for your kind words! We’re thrilled to hear that Lucy was able to assist you and that you’re enjoying your HealRay product.
We really appreciate your feedback and look forward to supporting you whenever you need.
They don’t even deserve one star they…
They don’t even deserve one star they are fraud and scammed me out of a $109 they never sent the product and have been lying over a year about a refund. I am going to report this scam to the BBB as they are a fraud scheme and need to be investigated
27 gennaio 2026
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Risposta di HealRay
Hey Tiara,
We’re very sorry for the frustration this situation has caused. Please be assured that your order has been refunded on our end.
If you still do not see the funds in your account, we recommend contacting your bank or payment provider to confirm the transaction. You may also file a dispute with them if necessary, as they can trace and release the funds directly.
We truly apologize for any inconvenience and are happy to provide any details needed to assist with the dispute process.
I really like my Healray and it seems…
I really like my Healray and it seems to be helping my gums. I just don't know which setting the combo redlight and Near Infrared are. The first setting or the third setting?
19 febbraio 2026
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I needed a new charger for my device…
I needed a new charger for my device and they accommodated me with no questions asked. I really appreciate that they handled the situation as quickly as they did.
18 febbraio 2026
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Risposta di HealRay
Thank you for your kind feedback! We’re glad to hear our team was able to assist you quickly and make the replacement process smooth. We truly appreciate your support and are always here if you need anything further.
My Experience with the product has been…
My Experience with the product has been amazing. The immediate change I found within 2 days was regarding bleeding gums. It reduced drastically & I am planning to use it for a prolonged period to enjoy the full benefits.
10 febbraio 2026
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Risposta di HealRay
Thank you for sharing your experience! We’re delighted to hear that you noticed positive results so quickly and that the product has been helpful for you. We truly appreciate your trust in HealRay and look forward to supporting you on your continued wellness journey.
This is the best company to deal with
This is the best company to deal with. They replaced my charger at no charge and they speed up the delivery for me. I’m so happy with this company. I refer a friend in the future.
11 febbraio 2026
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Risposta di HealRay
Thank you so much for your wonderful feedback! We’re glad we could assist with your charger replacement and expedite the delivery for you. Your support and future recommendations truly mean a lot to us — we’re always here if you need anything.
Not sure about the negative reviews…
Not sure about the negative reviews here - mine came quickly after ordering and worked well for a time - then it stopped working. I was expecting some kind of process or rigamarole - but after one email i got an immediate response and an immediate replacement shipped. So that qualifies as excellent customer service. Maybe they have addressed whatever issues they were having…
18 febbraio 2026
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Risposta di HealRay
Thank you for sharing your experience. We’re glad to hear your order arrived quickly and that our team was able to resolve the issue promptly with a replacement. Providing responsive and hassle-free support is very important to us, and we truly appreciate your feedback.
I first ordered my HealRay product and…
I first ordered my HealRay product and customer service always responded to my questions and tracking immediately. About six months later the product stopped working. I reached out customer service and Lucy and Sara again responded immediately and a replacement product was mailed out. Today I received the replacement product which came about two weeks later. I love the product and have seen positive results with my gums.
15 febbraio 2026
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Risposta di HealRay
Thank you so much for taking the time to share your experience — it truly means a lot to us.
We’re glad our support team, especially Lucy and Sara, were able to assist you quickly and make the replacement process smooth. While it’s never ideal for a device to stop working, we stand behind our products and always aim to make things right as fast as possible.
It’s even more rewarding to hear that you’ve seen positive results with your gums — that’s exactly why we do what we do. Thank you for your trust and for being part of the HealRay community. If you ever need anything, we’re always here to help.
Great Product to use.
Great Product to use.
Just give yourself some time for healing and trust those amazing products.
13 febbraio 2026
Non scritta su invito
Risposta di HealRay
Thank you so much for your kind words and encouragement. 🙏
You’re absolutely right—healing takes time, and consistency is key. We designed our products to support your oral health naturally and effectively, and it means a lot to hear that message resonated with you.
We truly appreciate your trust and support. If you ever have questions or need guidance along the way, our team is always here to help.
It’s been 3 weeks and dry mouth improvement!
It’s been 3 weeks and I think I’ve noticed a marked improvement in my dry mouth that’s been unbearably bad for 9 months and for which I’ve tried everything before I gave HealRay a shot: will be sticking with it and so relieved. Thank you!
7 febbraio 2026
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Risposta di HealRay
Thank you so much for sharing this — we’re truly happy to hear you’re noticing improvement, especially after struggling for so long.
Dry mouth can be incredibly frustrating, so it means a lot that you gave HealRay a try and are seeing positive changes after just a few weeks. Consistency really does make a difference.
We appreciate your trust and are here if you ever need anything. 💙
Great and fast customer service
Great and fast customer service. I reached out with an issue and received a response from Lucy is customer service within hours with a resolution.
5 febbraio 2026
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Risposta di HealRay
Thank you so much for your kind words!
We’re really glad we could resolve your issue quickly. Lucy will be happy to hear your feedback — we always aim to respond fast and make things right.
We truly appreciate your support!
Run away from this company
I bought a heel ray and it was defective, the company would not stand behind their product even though they stated they had a 30 day warranty. I would’ve loved to try it to see if it worked but their customer service and warranty is defective. If I could give him less than one star I would, I am not a happy camper.
3 febbraio 2026
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Risposta di HealRay
We’ve asked multiple times for your order details but haven’t received enough information to locate a purchase. The name provided (“Gpa”) does not match any order in our system.
We stand behind our product and warranty and are happy to send a replacement for any verified defective unit. Please contact us with your order number, the email used at checkout, or a receipt screenshot so we can resolve this quickly.
Fantastic customer service
Fantastic customer service. I lost my charging cord and could not find one that fit. I emailed them and had not only a new cord but an entirely new device at my doorstep within 2 weeks. Above and beyond. As for the device, dentist noted multiple pockets had improved significantly since my last visit. This was the only thing I changed in my routine.
19 gennaio 2026
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Risposta di HealRay
Thank you for sharing this—your feedback truly means a lot to us. We’re glad we could help quickly and that your dentist noticed real improvements. We appreciate your trust and support.
Got no refund and product
"Accidentally made a duplicated order due to an error on HealRay's website and the lack of any order confirmation. I immediately emailed HealRay's customer service to cancel the duplicate order. A few hours later, a HealRay CS representative replied confirming that the order had been cancelled and that I would receive a full refund within a few working days.
It has now been a month. I have sent two follow-up emails asking for an update on the refund status, but I have received no reply, no refund, and no product has been delivered."
After my review on trustpilot, HealRay replied me on Trustpilot, time required for the refund is subjectred the process of the bank, 1 month later, HealRay contacted me again and ask me the order no., i thought, they finally know that, they did not proceed my refund, it is not the fault by the bank, it is the fault by HealRay, so they contacted me again and finally i got the refund.
15 gennaio 2026
Non scritta su invito
Risposta di HealRay
The duplicate order was successfully canceled and refunded on our end. If the funds are not yet visible, we recommend contacting your bank, as processing times can vary and are outside our control.
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