The order arrived a couple.of days after it was placed. The product is delicious and because it is supplied in pouches there is no fuss measuring.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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My order went missing. I contacted Habitual and Rebecca posted a replacement straight away. Very impressed with the response time and no quibble service. Shakes and porridge are great too. I’ve lost a... Leggi di più
L'azienda ha risposto
My order was delivered to the wrong address by Parcelforce. Rebecca took charge and sorted it out quickly and efficiently. She stayed in touch with me throughout ensured that new supplies were delive... Leggi di più
L'azienda ha risposto
I have ordered a months worth of meal replacements. The banana porridge, cappuccino shake, strawberry shake and chocolate shake. All of the boxes of the strawberry and chocolate shakes have a best... Leggi di più
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Dettagli dell'azienda
Informazioni su Habitual
Scritti dall'azienda
Type 2 diabetes reversal and prevention programmes that combine behaviour change with nutritional treatment.
How does Habitual work?
1. Select a plan. Just visit our website and take a read of our plans to find the one for you.
2. Complete your assessment. To get setup you’ll need to complete a quick 5 minute assessment to check our programme is right and safe for you.
3.Start your health journey. Once your order arrives you’ll be on your way to completing your health journey
What do I get from Habitual?
At Habitual, we understand the importance of a comprehensive approach to health and weight management. That's why we offer a range of plans tailored to meet your needs.
Our TDR (Total Diet Replacement) plans provide delicious and nutritious meals that not only help with weight loss but also support blood sugar control. Alongside this, we have medication programmes that include GLP-1s, which have shown promising results in managing weight loss.
How is Habitual different?
What really makes us different, is that by choosing any of our programmes, you will not only receive the necessary support from our dedicated Patient Support team but also have the opportunity to join our wonderful community.
The Habitual community is comprised of people who are on their own health journeys, allowing you to connect, share experiences, and learn from others who are working towards a similar goal.
We’re all about being with you for your journey, so we don’t just deliver your order and leave everything up to you, we’re always here to help.
Don't wait any longer to take control of your health. Join us at Habitual and embark on a journey towards better health and improved well-being.
Informazioni di contatto
25 Eccleston Pl, London, SW1W 9NF, London, Regno Unito
- hello@tryhabitual.com
- tryhabitual.com
4,5
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Inedible soup
Not the cheapest product but I like the idea of it. The porridge takes some getting used to but it’s ok, the strawberry and chocolate shakes are fine but you don’t get much. DO NOT get the leek and potatoe soup it’s absolutely disgusting and inedible which is so disappointing as I can’t eat it and paid £70 to do that. I have messaged customer services and hoping they’ll sort this but no response so far
UPDATE- I ordered the weekly kid that was £70 not an individual soup. Incredibly disappointing customer service who do not offer to Addis even though it’s inedible and now I’ve wasted £70 as cannot continue the plan
1 luglio 2025
Risposta di Habitual
Hi York,
Thank you for taking the time to share your feedback.
We're glad to hear you liked the idea behind the products and found the shakes and porridge generally okay, even if the porridge takes a little getting used to! Regarding portion sizes, each item is carefully formulated to provide around 200 calories.
We're sorry to hear you didn’t enjoy the Leek & potato soup — taste is very personal, and while many customers enjoy it, we understand it's not for everyone. We always recommend starting with a taster box to help ensure you like the meals before committing to a larger plan.
In terms of the cost, we can see that you purchased a single Leek & potato soup carton for £14, not £70 — we just wanted to clarify that in case there was any confusion.
Best,
The Habitual Team
Risposta di Habitual
Hi Cheryl,
We've recently partnered with a new manufacturing team. This change was driven by our commitment to improving consistency and availability—meaning fewer out-of-stock items and a more reliable experience for you.
In addition, this partnership enables us to expand our range over time, offering new flavours and more variety, while maintaining the standards you expect from us.
We understand that some have noticed differences in taste or texture. Please know that the new recipes were carefully tested to ensure broad appeal and improved palatability. While we recognise they may not be exactly what you're used to, they were developed to better meet the needs of a wider range of participants.
Best,
The Habitual Team
Good supportive service and useful app
I have been using Habitual for a couple of months and so far am very pleased with the service I’ve received. Customer support is reliable although sometimes there is a delay in response time. The prescribers are very thorough and queried a couple of health issues I have and advised me accordingly.
The app has had a couple of hitches which I’ve reported, and I’ve found it to be slightly confusing at times but there is a huge amount of useful information on it and a generous credit system where ‘coins’ can be earned and used to part pay for your prescription. There are also products like soups and shakes etc available to buy although I haven’t tried those. All in all a good service.
20 maggio 2025
Non scritta su invito
Risposta di Habitual
Hi Catherine,
Hope you're having a great day!
Thank you for taking the time to write this review. We appreciate your feedback and continued support.
Please do not hesitate to reach out to our dedicated care team at Hello@tryhabitual.com if you need anything.
Best,
The Habitual Team
New receipt vegan banana porridge is disgusting
I completed the programme through my GP and it worked well. But in the maintenance stage I like to use the products on occasions. Unfortunately, I can only have the vegan products as I’m allergic to milk.
I only really like the vegan banana porridge. On my latest order they’ve changed the recipe and don’t inform you. The new recipe is disgusting, very grainy & a horrible aftertaste.
I was disappointed that they refused to refund me my money and they are not cheap.
So be careful if you are ordering the vegan banana porridge & likes the previous recipe.
30 giugno 2025
Non scritta su invito
Risposta di Habitual
Hi P,
We've recently partnered with a new manufacturing team. This change was driven by our commitment to improving consistency and availability—meaning fewer out-of-stock items and a more reliable experience for you.
In addition, this partnership enables us to expand our range over time, offering new flavours and more variety, while maintaining the standards you expect from us.
We understand that some have noticed differences in taste or texture. Please know that the new recipes were carefully tested to ensure broad appeal and improved palatability. While we recognise they may not be exactly what you're used to, they were developed to better meet the needs of a wider range of participants.
Best,
The Habitual Team
This is an excellent program IF you…
This is an excellent program IF you commit yourself to it. The first couple of weeks can be a bit hard and as you adjust you need to make sure you get the routine of the shakes every 4 hours fixed in your daily routine. The overall approach of a three phases is very structured and teaches the awareness and habits you need to maintain a healthier set of eating habits.
30 giugno 2025
Non scritta su invito
Risposta di Habitual
Hi Mike,
We know it isn't always easy, but we're so glad to hear that you stuck with it and saw results. Thank you as well for taking the time to write this review!
Best,
The Habitual Team
Risposta di Habitual
Hi Siddiqi,
We're so happy to hear this and thank you for your review!
Best,
The Habitual Team
Joined habitual on the NHS plan to…
Joined habitual on the NHS plan to combat diabetes. I use the meals to help me maintain the weight loss and health benefits gained through doing this plan. The meals are tasty, nutritious and easy and quick to make. I have definitely found the perfect way to manage my condition and weight. I combine this with healthy eating but sometimes I need to do a reset. This is the perfect way to do it.
24 giugno 2025
Risposta di Habitual
Hi Amanda,
Hope you're well.
We're thrilled to hear that Habitual has been a helpful part of your journey in managing diabetes and maintaining your health goals.
Wishing you continued success on your journey.
Best,
The Habitual Team
They deliver what they say they will
The prices are reasonable, the delivery and customer service are excellent and the banana porridge is delicious.
17 giugno 2025
Risposta di Habitual
Hi Jax,
We're so thrilled to hear this and thank you for taking the time to write such a lovely review. 😊
Best,
The Habitual Team
Pretty good...
Delivery was really quick and packaged well. The products aren't quite as nice as they were when I started the programme back in December last year, but they're still pretty decent. The banana Porridge and chocolate shake taste different than they used to, but the cappuccino shake and potato and leek soup (new since then) are pretty decent. Still wish they did a banana shake tho!
17 giugno 2025
Risposta di Habitual
Hi Kelly,
Thanks for sharing your thoughts. 😊 Banana shake is a great idea!
We've recently partnered with a new manufacturing team. This change was driven by our commitment to improving consistency and availability—meaning fewer out-of-stock items and a more reliable experience for you.
In addition, this partnership enables us to expand our range over time, offering new flavours and more variety, while maintaining the standards you expect from us.
We understand that some have noticed differences in taste or texture. Please know that the new recipes were carefully tested to ensure broad appeal and improved palatability. While we recognise they may not be exactly what you're used to, they were developed to better meet the needs of a wider range of participants.
We appreciate your feedback and continued support as we evolve.
Best,
The Habitual Team
Risposta di Habitual
Hi Philip,
Thank you for taking the time to share your experience. 😊
We are glad everything arrived quickly.
Best,
The Habitual Team
The process of making the order was very straight forward
Guidance on placing the products was very clear and straight forward
24 giugno 2025
Risposta di Habitual
Hey Caroline,
Thank you for taking the time to share your positive experience. 😊
We are happy to be supporting you on your journey
Best,
The Habitual Team
Efficient and easy service to use
Efficient and easy service to use
Bring back the carrot soup option though !
23 giugno 2025
Risposta di Habitual
Hi Jenny,
We're so happy you're enjoying Habitual.
We will see what we can do about the carrot soup!
Best,
The Habitual Team
I did not receive my voucher code in…
I did not receive my voucher code in time and ran out of product. Sent two emails to the email addregiven and got no reply, the App is next to useless as the messaging function is inoperative.
24 giugno 2025
Risposta di Habitual
Hi Bob,
We can see that you're on one of our partner NHS programmes. We just supply the products and have no input on how their programmes are structured. We'd be happy to pass on your feedback to their team and we'd really appreciate it if you could update your review of Habitual. 😊
Best,
The Habitual Team
Great service and products
Good choice and availability of products. Easy to order and fast delivery. Products taste good.
23 giugno 2025
Risposta di Habitual
Hi Laura,
Hope you're having a great week.
Thank you for taking the time to write this review. We really appreciate your feedback.
Best,
The Habitual Team
prompt delivery
23 giugno 2025
Risposta di Habitual
Hi Judith,
Thank you for your review.
Best,
The Habitual Team
Risposta di Habitual
Hi Debra,
Thank you for taking the time to share your experience. 😊
Best,
The Habitual Team
More NHS variety. Less salty soups
I gave 3 stars because the variety of nhs meals provided coul be improved. The soups are too salty and not good for people with hypertension. However ordering and delivery via the website is great. Delivery is fast.
12 giugno 2025
Risposta di Habitual
Hi TC,
We're happy to hear that you've been enjoying our website and speedy delivery.
Concerning our meals, we do have a selection of 10, but if there's any particular flavours that you'd like, please do let us know. And rest assured that all of our flavours are designed and formulated to provide the most nutritionally balanced meals. As we all being uniquely crafted to help reverse Type 2 diabetes and enhance your weight loss journey.
Best,
The Habitual Team
Loosing weight and my blood Glucose…
Loosing weight and my blood Glucose coming down. I had a really good coach. I felt the shakes were great and i have achieved what i set out to.
12 giugno 2025
Risposta di Habitual
Hi Andrea,
Hope you're well.
Thank you for taking the time to write this review. Your feedback means a lot to our team and our mission to provide the best quality of care for all of our patients.
Best,
The Habitual Team
Risposta di Habitual
Hi Falguni,
Thank you for your review. 😊
Best,
The Habitual Team
Great products and taste
Great responses, fantastic products and they actually taste very nice
11 giugno 2025
Risposta di Habitual
Hi Ahmed,
Hope you're well.
Thank you for taking the time to write this review. We appreciate your feedback.
Best,
The Habitual Team
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