truhouse. Simply windows and doors ® Recensioni 

166
TrustScore 4.5 su 5

4,4

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Valutata 1 stelle su 5

Turned up late and made an excuse that he saw someone else here and didn't want to interrupt so sat in his car untill he was late then wondered in while the other person was still here anyway. When po... Leggi di più

Valutata 5 stelle su 5

From start to finish, this has been a very pleasant experience. Going through options with Sarah at the showroom, Chris's visit to quote, Pauls measuring up survey and then fitters Dan and Josh doi... Leggi di più

Valutata 5 stelle su 5

We've been delighted from start to finish with Truhouse. Chris surveyed the property and put forward some really good suggestions and ideas. They kept us in the loop with the progress of our order. Th... Leggi di più

Valutata 5 stelle su 5

From first initial visit from Chris , to quote , to installation from Adam and Steve was first class . Chris gave us all the helpful information we needed and wasn't pushy with quote either . Which wa... Leggi di più

Dettagli dell'azienda

  1. Servizio di installazione finestre
  2. Negozio di porte
  3. Installatore di doppi vetri
  4. Negozio di articoli per il rinnovamento della casa

Informazioni su truhouse. Simply windows and doors ®

Scritti dall'azienda

Installing beautiful bespoke windows and doors in and around Gloucestershire, Herefordshire, and Worcestershire since 1982.

Improving your home is simple with truhouse. We provide a personalised service, working with you to create tailored aluminium, composite, timber, timber alternative, and uPVC window and door solutions to enhance your home.

From initial consultation and quote, through to ordering and installation, our friendly team of experts take care of you, every step of the way.

• No nonsense
• No hard selling
• No haggle pricing
• No subcontracting

Just true expertise, true integrity, true service, and true customer care.

Take the first step toward your replacement windows and doors today.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

166 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,4

Tutte le recensioni

(166)

13 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

bedroom window

everything when smoothly, no problems what so ever. got done quicker than the estimated time. Jay & Dan was very polite and friendly they did a great job.

18 gennaio 2023
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Risposta di truhouse. Simply windows and doors ®

Thanks for the great review, Liam, and for taking good care of our Jay and Dan whilst they installed your new window – we really appreciate it!

It was a pleasure to work with you and we’re so glad to hear we hit the mark for you.

Don’t forget – we’re always at the end of the phone if you need anything.

Valutata 1 stelle su 5

No customer service, not interested.

I have just phoned Truhouse Stroud branch as the lock on my back door isn’t working properly. My guarantee which I thought was 10 years is apparently 2 years which expired December. I was told there’s nothing they can do, no assistance offered, no customer service at all. Very poor company, very disappointed, they just weren’t interested in trying to help me solve the problem.

16 gennaio 2023
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Risposta di truhouse. Simply windows and doors ®

Hi Ali,

We’re very sorry to hear you’re experiencing an issue with your lock, and even more sorry to read this review. With the best will in the world, small issues with replacement windows and doors can arise from time to time. When they do, we want to hear about it so we can put things right.

We can see that you reached out today and our Customer Service Team provided 3 different options to get your lock issue resolved:

1. Assisting you in raising the necessary warranty claim to help both us and our suppliers resolve any reasonable faults that occur under warranty as effectively and efficiently as possible. Noting that – as per the terms of our Contract of Sale – we are unable to offer an emergency call out service, but that we resolve all faults as quickly as possible, in line with the timeframes stipulated.

2. Providing comprehensive maintenance help (sent via email) to assist you in troubleshooting and resolving the issue you’re currently experiencing urgently.

3. Providing direct contact details for our lock supplier, who would also be able to assist with this if provided with the barrel details. Barrel details we, unfortunately, don’t possess and are unable to provide our supplier with without a completed warranty claim from you.

We hope that you’re able to resolve the lock issue you are experiencing, but should you need further assistance, please don’t hesitate to register your warranty claim, and we’ll be more than happy to see what we can do to help further. As discussed, this can be registered by yourself via https://www.truhouse.co.uk/about/10-year-guarantee/register-claim/, or registered with assistance from our team via a combination of phone and email.

Regarding the warranty and guarantee terms documented in your Contract of Sale and on our website (https://www.truhouse.co.uk/about/10-year-guarantee/) – we believe them to be written in a straightforward manner, but we take all feedback seriously and have arranged for our legal and marketing reps to conduct a review to see if they can be made any clearer still.

Valutata 5 stelle su 5

Would highly recommend!

I was slightly dreading the process of arranging replacement windows - which company do I trust to provide a good product at a sensible price with skilled fitters? Really pleased to have found Chris, Natalie and the team at Truhouse. Lots of good points - Chris is very knowledgeable and was able to guide me through the process of choosing suitable windows, and there was great communication from the team keeping me up to date with the steps in the process (and the windows were actually ready earlier than expected).
They have a great range of products (both timber and uPVC) - I would highly recommend a visit to the showroom.
The fitters were friendly, on time and tidy!
There was one small problem with one window but they were in touch with a date to remedy this swiftly.
My overall experience with Truhouse was fantastic - a really great team who seem to be very driven to provide a great product and really good customer service.

23 novembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Great experience from start to finish

Great experience from start to finish. Very helpful advice to help us decide what we wanted. Delivery and installation team were excellent, and went above and beyond to get everything right.

14 ottobre 2022
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Risposta di truhouse. Simply windows and doors ®

Thanks for the great review, Alex!

We really enjoyed working with you and are so pleased to hear this feedback about your experience and our team.

We hope you’re enjoying your beautiful new composite door (and that you continue to do so for many years to come)! Don’t forget – we’re always at the end of the phone if you need anything.

Valutata 5 stelle su 5

Outstanding professionalism and service on all levels!

Exceptional service from initial consultation at our home, through to final delivery and installation. The whole team are fantastic irrespective of whether you are dealing with directors or support in the office. We could not be more happier with our 2 x new front doors (main house and annex) as they have completely transformed the property. We will be using Chris, Natalie and their team for our windows in the future. Highly recommended!!

13 ottobre 2022
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Risposta di truhouse. Simply windows and doors ®

Thanks for the awesome review, Graham! We work hard to show every customer the tru difference and are delighted to hear we hit the mark for you.

We’re so pleased to hear how happy you are with your lovely new composite doors – don’t they make such a big difference/impact?!

Don’t forget - we’re always here if you need anything, and we very much look forward to working with you again in the future.

Valutata 5 stelle su 5

Very good all round

Very good all round, I highly recommend Truhouse in Stroud for windows. We had the whole house done, the team were fab.

29 agosto 2022
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Risposta di truhouse. Simply windows and doors ®

Thanks for the lovely review, Melanie!

We really enjoyed working with you and are so pleased to hear this feedback about your experience and our team.

We hope you’re enjoying your beautiful new aluminium windows and doors (and that you continue to do so for many years to come)!

Valutata 5 stelle su 5

Extremely helpful

Extremely helpful, friendly and professional. Very pleased with the installation.

26 agosto 2022
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Risposta di truhouse. Simply windows and doors ®

Thanks for the great review, Lucy!

We really enjoyed working with you and are so pleased to hear this feedback about your experience.

We hope you’re enjoying your beautiful new windows and door (and that you continue to do so for many years to come)! Don’t forget – we’re always at the end of the phone if you need anything.

Valutata 5 stelle su 5

Another excellent job completed

We were a little apprehensive about replacing all the windows and doors in our 450 year old house but Truhouse completed the work beautifully. From the initial sales visit from Chris, the survey by Mark and the installation by the Y40 team we were talked through the process and our questions answered. The lads were polite, tidy and respectful of the property. The house looks fabulous. Friends and neighbours agree.

11 settembre 2022
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Risposta di truhouse. Simply windows and doors ®

Thanks for the wonderful review, Lesley!

We really enjoyed working with you and are so pleased to hear this feedback about your experience, our team, and your lovely new windows and doors.

Don’t forget – we’re always at the end of the phone if you need anything.

Valutata 5 stelle su 5

New Composite Front Door

Truhouse replaced our old oak front door with a composite door by Solidor. From the first visit to the day of installation they were great.
Very knowledgeable of all products, very competitive pricing and always keeping us up to date.
On the day of installation two very polite and friendly guys arrived on time. They removed the old door and frame without damaging the brick surround and then installed the new Solidor and frame. All anthracite on the outside and white inside, along with everything else we wanted.
We are extremely happy with the new door and frame, shocked by how amazing it makes the entrance to our house👍

Thank you Truhouse Team👍👍
Penny & Richard Mead

2 settembre 2022
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Risposta di truhouse. Simply windows and doors ®

Thanks for the fab review, Penny and Richard!

We’re so pleased to hear that you’re enjoying your beautiful new composite door, and hope you continue to do so for many years to come!

We’re always here if you need anything, and we very much look forward to working with you again in the future.

Valutata 5 stelle su 5

We had a very professional service from…

We had a very professional service from Truhouse. Thorough survey, good communication about lead/delivery times and the guys who fitted them were very polite, efficient and super tidy. We are very pleased with the final result

6 settembre 2022
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Risposta di truhouse. Simply windows and doors ®

Thanks for the lovely review, Marie-Louise!

We really enjoyed working with you and are so pleased to hear this feedback about your experience and our team.

We hope you’re enjoying your beautiful new windows (and that you continue to do so for many years to come)!

Valutata 5 stelle su 5

Truhouse Window Replacement

Price - Communication - Product - Installation, all to our satisfaction. Truhouse were very helpful in the selection of window types/models/colours and kept us informed from beginning to completion. Fitters were quick, quiet, courteous and liked their coffee and biscuits.......

2 settembre 2022
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Risposta di truhouse. Simply windows and doors ®

Thanks for the great review, Colin & Rona, and for taking fabulous care of our Steve and Jamie whilst they installed your beautiful new windows – we really appreciate it!

It was a pleasure to work with you and we’re so glad to hear we hit the mark for you.

Don’t forget – we’re always at the end of the phone if you need anything.

Valutata 5 stelle su 5

5 star service!

Truhouse was fantastic from the start - great customer service, always kept me up to date with timings and were so helpful when coming to measure up for my new front door. I would not hesitate in contacting them again or recommending them!

16 agosto 2022
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Risposta di truhouse. Simply windows and doors ®

Thanks for the fab review, Nicole!

It was an absolute delight working with you, and we’re so pleased to hear that we hit the mark for you!

We’re always here if you need anything, and we very much look forward to working with you again in the future.

Valutata 5 stelle su 5

Excellent service and customer experience

Good advice, the design process was well considered and helpful. Comms during the delivery/planning process was good. We were kept up to date regularly. The installation team - Travis and Alfie were an absolute pleasure. They worked non stop, with care and skill. They are lovely people - thoughtful and considerate. Just ace.

25 agosto 2022
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Risposta di truhouse. Simply windows and doors ®

Thanks for the lovely review, Michelle! We really enjoyed working with you on your project, and we’re so pleased to hear this feedback about your experience and our team.

We really hope you’re enjoying your beautiful new windows and doors – and that you continue to do so for many years to come – but don’t forget that we’re always at the end of the phone if you need anything.

PS. We think you're ace, too!

Valutata 5 stelle su 5

Great Service

Quick, efficient and always go the extra mile. Have used Truhouse twice and would definitely recommend them.

17 agosto 2022
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Risposta di truhouse. Simply windows and doors ®

Thanks so much for the great review!

We love helping people improve their homes/spaces and work hard to show every customer the tru. difference. We’re delighted to hear we’ve hit the mark for you twice now!

Don’t forget – we’re always here if you need anything, and we very much look forward to working with you again in the future.

Valutata 5 stelle su 5

New windows Installed in our cottage

We had new windows installed early this year to replace our old upvc windows, Chris and the whole team have been fantastic throughout the project, we have just experienced our warmest day ever in the uk and our new windows worked really well we didn’t open them apart from an hour each morning, and the house stayed at a constant 20-21 degrees, while our neighbours in a similar house were registering 26-27 degrees internally. The windows have been finished to a very high standard, and also cuts traffic noise out considerably. We can’t recommend Tru house highly enough.

20 luglio 2022
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Risposta di truhouse. Simply windows and doors ®

Thanks for the awesome review, Leon! We work hard to show every customer the tru difference and are delighted to hear we hit the mark for you.

We’re so pleased to hear that your new flush casement windows have helped keep you and your home cooler during the heatwave – don’t they make such a big difference/impact functionally as well as visually?!

We’re always here if you need anything, and we very much look forward to working with you again in the future.

Valutata 5 stelle su 5

Doors fitted - very professional

Dan, Josh and Jamie came to fit two doors. The work was carried out efficiently and with as little fuss and disruption as could be expected.
After they left, some of the trim came away from the wall and we noticed a crack in the architrave, but these little issues were speedily rectified.
Highly recommended.

11 maggio 2022
Non scritta su invito
Valutata 5 stelle su 5

Truly Exceptional.

We recently had all 17 windows in our home replaced by Truhouse and I can say without hesitation the level of service was truly exceptional from initial survey through quote to installation the whole experience was faultless.
Every person I dealt with left me in no doubt that the reputation and the level of service they provide is a matter of personal pride.
Thank you all.

17 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Truhouse windows

Truhouse were recommended to us by a friend and proved to be excellent choice for the replacement windows on our house. The customer service was first class right from the initial phone call, with all our questions and concerns addressed diligently and promptly by the team. The fitting team were excellent too. Really nice guys who were polite and respectful of the house. The work was completed in a tidy fashion and done with a real attention to detail. We’re really pleased with the finished look of the windows and can’t recommend TruHouse highly enough.

22 dicembre 2021
Non scritta su invito

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