Asked for a refund
Asked for a refund, things happened so I was gone for a week when I tried to pick the conversation I never got a reply again and when I started a new ticket claimed it was beyond refund window
19 giugno 2026
Non scritta su invito
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Tread Parts – Premium Replacement Parts for Treadmills & Fitness Equipment (Official website: tread.parts) Tread Parts is a Pennsylvania-based eCommerce retailer specializing in replacement components for fitness equipment, with a strong focus on Sole Fitness machines. Originally known as Sole Parts, the company has built a reputation for providing high-quality OEM and aftermarket components designed to restore performance and extend the lifespan of treadmills, ellipticals, bikes, and other cardio equipment. Through its online platform, Tread Parts offers a curated catalog that includes running belts, rollers, drive motors, motor control boards, incline motors, electronics, and repair hardware. The brand is widely recognized as an authorized reseller of Sole OEM parts while also offering clearly labeled aftermarket alternatives that meet or exceed original performance standards. Tread Parts serves both DIY fitness enthusiasts and professional technicians by combining product quality with real-world technical expertise. The company’s founder and lead technician brings nearly two decades of hands-on experience working with Sole equipment, ensuring customers receive knowledgeable support and accurate compatibility guidance. Beyond parts sales, Tread Parts provides helpful resources such as user manuals, repair tools, and service provider directories, making it a comprehensive destination for fitness equipment maintenance and repair. With a focus on reliability, transparency, and customer support, Tread Parts continues to grow as a trusted source for keeping home and commercial fitness equipment running smoothly.
Informazioni di contatto
1513 Cedar Cliff Dr, Suite B100, 17011, CampHill, Stati Uniti
- 2159550649
- support@sole.parts
- tread.parts
3,6
Nella media
7 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great assistance
Great assistance, information and support regarding the repair of my 20 year old Bodyguard t460x. Many thanks to Vitu
20 maggio 2026
Non scritta su invito
Excellent service
Excellent service! They went out of there way to help find a part for an old discontinued machine.
21 aprile 2026
Non scritta su invito
Product as advertised
Product as advertised, delivered in a timely manner
4 marzo 2026
Non scritta su invito
Found the right part
Found the right part. Numbers and pictures and dates all matched. Fit perfectly. Good price and fast shipping.
14 febbraio 2026
Non scritta su invito
Risposta di Tread Parts
Dear Bob,
We are deeply grateful for your outstanding review and for highlighting the dedication of our team. It is our highest priority to ensure every customer feels valued and supported, and we are pleased to know we achieved this in your case.
Your experience with the reshipment process underscores our commitment to resolving issues swiftly and maintaining clear, fast communication. It is gratifying to hear that our efforts made a significant difference.
Thank you for your high recommendation. We remain at your service for any future needs you may have for replacement parts for Sole treadmills or other fitness equipment.
Sincerely,
The Team at Tread Parts
Unhelpful representative and incorrect refund
I purchased a crank puller for my Sole R52 recumbent bike. It didn't fit. When I contacted Tread Parts I was told that they didn't supply parts for products marketed in Canada. I asked if they could confirm that the crank puller I had bought had an Imperial thread, while a Canadian product would be metric. I asked where I could obtain a metric crank puller but was told to try Amazon, despite the fact that I had told him I had already bought one there and it was identical to the one Tread Parts had sold me. The rep didn't seem to understand the issue. Asked for a photo of my crank and told me that from the photo he suspected that I had damaged the thread on the crank myself. I objected to the implication that I was incompetent but even after I had tried the crank puller on the other crank and found that it didn't fit there either, the rep still would not admit that this could be due to an incompatible thread. I asked to be able to return the product for a refund, and was told that because I was in Canada I would have to pay the return shipping costs. A month after returning the product, I had received no refund and had to send a reminder. I was not told that Tread Parts would only refund the price of the product, and NOT the outward shipping costs, so in the end, having paid the return costs the refund I got was less than the total amount I had paid.
5 gennaio 2026
Non scritta su invito
Risposta di Tread Parts
Hi Geoffrey, Thanks for your review. I can confirm that this crank puller is compatible with all Sole bikes made for the US Market. You bought this item for use on a Canadian Model that we do not support and is not listed anywhere on our site. We do not have an R52 listed on our website and we have never listed it before in the past. We pride ourselves in listing compatible parts and tools for specific models. You purchase a tool that was not linked to your model because your model does not exist on our site. Our return policy clearly states that "a full refund will be issued less the cost of shipping and return label" It also states that we can only issue return labels to customers that are within the United States Of America. I also just wanted to point out that you frequently leave any business you deal with a 1 star rating. Thanks Tread Parts Team
The replacement part appears solid and…
The replacement part appears solid and is working as it should.
15 gennaio 2026
Non scritta su invito
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