Si paga in anticipo una somma non…
Si paga in anticipo una somma non indifferente e non viene specificato che il pagamento vale fino a un certo termine. All'inizio danno rassicurazioni infinite sul successo della vendita. Preciso che il mio immobile di multiproprietà a Tenerife è di grande bellezza e prestigio. Eppure sono stati capaci di non venderlo. Sul finire del periodo di validità della nostra intesa (i cui termini non mi erano stati specificati) mi hanno scritto di una offerta di un acquirente di poco inferiore alla mia richiesta. Ho risposto che accettavo, ma nessun riscontro! Dopo pochi giorni mi hanno chiesto altro denaro per la prosecuzione dell'accordo. Naturalmente ho rifiutato. Credo che il tutto si commenti da sé.
Risposta di Travel & Leisure Group
We have read your review with interest and located and looked into your file.
It is regretful that you feel we have not given you the best possible service. Firstly, we must stress that timeshare isn’t easy to sell but we have been doing so successfully for over 30 years and there is no guaranteed timeframe in which to sell. I can also see that at no point was any guarantee given on the success of selling, many timeshares take months, and may need to be advertised more than once. The pre-owned market is precarious and although does go through buoyant stages, we can never predict a sale nor would we want to. Our aim is to promote your timeshare in the best light and put in font of an many potential purchasers as possible. This we have done, not just on our websites but in printed publications and mailshots.
The above promotions did in fact lead to a positive outcome, as on the 16th May 2022 our office tried to contact you to advise you we had a very interested party in Germany willing to make an offer. However, you failed to return the call or reply to the email. You still felt the need to leave this one star review, even though we tried to contact you to no avail. It's makes it even more difficult to sell when our clients refuse to communicate with us regarding a potential purchase!
In closing, we must add that our welcome documentation clearly advises of a dedicated helpline specifically for clients wanting an update on the resale process, we note you did not contact it once.