Item wasn’t in stock however, their stock was due in so I wanted to continue with it as everywhere else was sold out. They kept me updated throughout, it was sent next day as soon as it was in stock,... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I originally tried to cancel the order because the advertised delivery times were not met. The courier never contacted me to arrange a suitable delivery date as claimed. Instead, I simply rec... Leggi di più
L'azienda ha risposto
Great company to buy from quick delivery bike well packaged and little assemble needed vipcoo h3 worth the buy for this for my nearly 13 year old daughter perfect size speed durability. Thank you
L'azienda ha risposto
I can honestly recommend this company they were very good to deal with quick to respond to enquiries and my item Electric Scooter was delivered bang on time and was exactly as described at a really g... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per sport all'aria aperta
- Negozio di biciclette
- Negozio di vasche idromassaggio
- Rivenditore di scooter
Scritti dall'azienda
Welcome to Trail Surge UK – Your Trusted Electric Bike Specialist. At Trail Surge, we’re committed to powering your journey with the best in electric bikes, electric scooters, and kids’ electric ride-ons. Whether you're looking for an eco-friendly commute or outdoor adventure, we offer unbeatable value and expert service. We stock a wide range of top electric bike and e-scooter brands, including Hitway, DYU, Hidoes, Engwe, and more—trusted names known for performance, durability, and innovation. Every product is carefully selected to give you the best riding experience at the best prices in the UK. Our customers love us for our fast delivery, smooth buying process, and responsive, UK-based customer service. Whether you need help choosing the right model or post-purchase support, we're here to make sure you ride with confidence. From powerful mountain-style e-bikes to compact city scooters and fun ride-ons for kids, Trail Surge UK is your one-stop shop for electric mobility. Join hundreds of happy riders across the UK and experience why Trail Surge UK is one of the fastest-growing names in the industry. Trail Surge UK – Where Electric Adventures Begin.
Informazioni di contatto
Unit 37, Centenary Business Centre, CV11 6RY, Nuneaton, Regno Unito
- 08000996187
- help@trailsurge.co.uk
- trailsurge.co.uk
3,9
Molto buono
50 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Trail Surge
Thank you for your feedback! We hope you make many happy memories on your new bike. Kind Regards
Risposta di Trail Surge
Thank you for your feedback! We hope you make many happy memories on your new bike. Kind Regards
Great bike great delivery can’t complain
14 luglio 2025
Non scritta su invito
Risposta di Trail Surge
Thank you for your feedback! We hope you make many happy memories on your new bike. Kind Regards
Brought the dyu t1 and it amazing
Brought the dyu t1 and it amazing, thanks allot I will be buying accessories soon
23 luglio 2025
Non scritta su invito
Risposta di Trail Surge
Thank you for your feedback! We hope you make many happy memories on your new bike. Kind Regards
Great bike great after sales not much
Great bike great after sales not much more could ask for
23 luglio 2025
Non scritta su invito
Risposta di Trail Surge
Thank you for your feedback! We hope you make many happy memories on your new bike. Kind Regards
Been riding my colourway
Been riding my colourway bk15 for Deliveroo every day. Solid battery, smooth ride, and saves me loads
28 luglio 2025
Non scritta su invito
Risposta di Trail Surge
Thank you for your feedback! We hope you make many happy memories on your new bike. Kind Regards
Box arrived damaged
Box arrived damaged but had been repaired, front mudguard bent, rear wheel scratched, and no guarantee or warranty in the box like your website said. It did turn up on time and I love it.
11 luglio 2025
Risposta di Trail Surge
Hi,
Thank you for your review. We’re pleased to hear it arrived on time and that you love the product, but we’re sorry the box and parts arrived in that condition.
Please send us photos of the damaged box, bent mudguard and scratched rear wheel, along with your order number, and we’ll look into this for you.
Just to confirm, your warranty is still valid even if no physical warranty card was included in the box. Your order confirmation acts as proof of purchase.
Kind regards,
TrailSurge.co.uk
Found trailsurge while looking
Found trailsurge while looking for a new e-bike on google n was pleasantly surprised. Not only were their prices good, but the whole order process was quick n easy. I got updates on my order, and bike came quicker than I expected. No issues, no stress. Just good service and a great product. Cheers guys
17 maggio 2025
Non scritta su invito
Risposta di Trail Surge
Thank you for trusting us! Enjoy your new bike.
Fantastic comms
Fantastic comms, great price, so helpful with me setting up the bike as I had no clue, would recommend to anyone wanting a new ebike
25 maggio 2025
Non scritta su invito
Risposta di Trail Surge
Thank you so much for your kind review!
We’re really pleased to hear you were happy with the communication, price, and support setting up your bike. We know getting started with a new e-bike can feel a bit daunting, so it’s great to know we could help.
Thanks again for recommending TrailSurge — we really appreciate it.
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