***Mise-a-jour: Trade Secrets a réglé ce fâcheux incident de façon professionnelle, en communiquant rapidement avec moi*** (J' ai reçu ma commande de shampoings 9 jours plus tard et plusieurs pots n'... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Excellent customer service (and great sale prices). CS reached out via email when there was minor confusion about an order, all quickly resolved. Very impressed.
L'azienda ha risposto
I went in for hair colouring and was talked into getting balayage—big mistake. My hair is now completely damaged. Whatever products they used were clearly low quality, because after every wash my h... Leggi di più
L'azienda ha risposto
Just received the product after waiting 10 days from placing it. Customer service reached out to me to apologize for the delay. Looking forward to trying the product.
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di prodotti per capelli
- Fornitore di prodotti di bellezza
- Negozio di prodotti di bellezza
- Negozio di cosmetici
Scritti dall'azienda
Shop hundreds of top salon brands trusted by professionals. From hair care, nails, and skincare to cosmetics, false lashes, and human hair extensions — we carry only the best. At Trade Secrets, you'll find iconic names like OPI, Milk_Shake, BaBylissPRO, Moroccanoil, Redken, AG Hair, and many more. Every product we offer is backed by quality and guaranteed warranties. Trade Secrets is your one-stop beauty destination for salon-grade excellence.
Informazioni di contatto
Canada
- tradesecrets.ca
Great deals on selected products.
4,2
Molto buono
215 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
wrong product, fixed
I was sent the wrong product for both the shampoo and conditioner, but the company was very prompt in correcting it. Very good customer service
26 marzo 2026
Risposta di Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We are glad that everything worked out and we were able to resolve this for you.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Risposta di Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Excellent customer service
Excellent customer service (and great sale prices). CS reached out via email when there was minor confusion about an order, all quickly resolved. Very impressed.
26 marzo 2026
Risposta di Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Great products, great service, fast shipping!
Fast and easy to order from website, great selection of products and order shipped very quickly
25 marzo 2026
Risposta di Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Risposta di Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Shipping was quick
26 febbraio 2026
Risposta di Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
I shopped here because of the great…
I shopped here because of the great selection of items. I forgot to use the welcome code for my first order, so I emailed customer service and they applied it to my order. Really appreciate it.
25 febbraio 2026
Risposta di Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Risposta di Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Easy to order and quick delivery
26 febbraio 2026
Risposta di Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
If you are giving any offers
If you are giving any offers. Please don't cheat on the product. The product which I have ordered is 50% off. And usually the tube is 60ml. But I found it that the tube is saying 60ml but the product you sent me is not actually 60ml. Really disappointed
2 marzo 2026
Risposta di Trade Secrets
Hi Asline, We appreciate your feedback. An email has been sent to you to look further into this situation, please get back to us so that we can resolve this for you.Thank you For your patience and understanding.
TS14268 Shows order has been delivered…
TS14268 Shows order has been delivered but was not left in our mailbox. Have reached out a couple times by email with no response.
2 marzo 2026
Risposta di Trade Secrets
Hello Christine, We are sorry that you did not receive your order. To set things right, a fresh shipment is being prepared, and you will soon get tracking details for it. Thank you For your patience and understanding,
Risposta di Trade Secrets
We sincerely apologise for the inconvenience you have experienced.
We have sent a separate email with the necessary details regarding your situation. Please let us know if there is anything further we can do to assist you.
We appreciate your understanding and hope to have the opportunity to improve your experience with our services
The items I wanted were in stock
The items I wanted were in stock, on sale and arrived quickly.
23 febbraio 2026
Risposta di Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Great prices and fast service !
2 marzo 2026
Risposta di Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Had the product I needed
Had the product I needed, great price, fast (and free for my order) shipping. Pretty much ideal online shopping experience. Thanks!
25 febbraio 2026
Risposta di Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Risposta di Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
I did not receive the items I ordered
I received the wrong item but the company fixed the mistake quickly and I Iove the product!! I will definitely be buying from them again
25 febbraio 2026
Risposta di Trade Secrets
Hello Sarah We are sorry that you received the incorrect products. To set things right, a fresh shipment is being prepapred, and you will soon get tracking details for it. For your patience and understanding, we would like to give you a 15% discount on your future order.
Damaged goods
One of the products had been pressed so that it exploded in the box. Luckily it was fairly contained and only lost a minimum amount of the product.
23 febbraio 2026
Risposta di Trade Secrets
Hi Kay, We apologize for the inconvenience this may have caused. We have sent you an email regarding the same, please allow us a chance to make this right for you. Also we have added a 15% discount to your account which can be used on your next purchase.
Love this product
Love this product
It was priced similar to what I used to pay in store ( but not available anymore)
Shipped quickly
23 febbraio 2026
Risposta di Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Speedy smooth ordering system
Speedy smooth ordering system. Fast delivery. Great product selection!
11 febbraio 2026
Risposta di Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
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