JustIngredients Trade Recensioni 

268
•
TrustScore 4.5 su 5

4,3

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Valutata 5 stelle su 5

Quality, value, independent self service to ordering and to downloading technical specs, with a growing free from ingredients list (already includes fuss). Staff are always accessible by telephone dur... Leggi di più

Valutata 3 stelle su 5

It’s a shame your products now have a disclaimer packed in an environment that handles gluten and cereals. We used to use your produce in all of our spice rubs. We are a gluten free food manufacture... Leggi di più

Valutata 4 stelle su 5

High quality items, low prices. One item did not come, I emailed them, no response, after a lot of back and forth eventually they ordered a new lot and said it would take two weeks after having alread... Leggi di più

Valutata 5 stelle su 5

I have used just ingredients trade for several years and found the prices to be competitive and the quality good. In all that time I have only had one niggle and that was dealt with quickly and effic... Leggi di più

Dettagli dell'azienda

  1. Servizio di ordini alimentari online

Informazioni su JustIngredients Trade

Informazioni fornite da varie fonti esterne

Your one stop shop for quality ingredients you can trust. BRC certified, natural, non irradiated, GM free ingredients suitable for vegan, vegetarian and allergen lifestyles.
COVID-19 Update As a supplier of food items, our business continues to operate during this time. The safety of our employees is paramount and we have introduced a number of measures to ensure a safe working environment; where possible our team are working remotely, for those who are unable to work remotely, our team are working to strict procedures that ensure their continued safety.
What does this mean for you? We are working incredibly hard to continue to process orders. Due to the current restrictions in place we are experiencing some small delays and response/lead times are longer than usual. We really appreciate your understanding in the circumstances. What can you do? If you have any queries or questions in relation to your order, in particular for delayed deliveries, please don't hesitate to get in touch with our team at trade@justingredients.co.uk. Please refrain from sending multiple emails relating to the same issue as this will delay our teams from responding to you.

Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

268 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,3

Tutte le recensioni

(268)

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Delaying with dispaching orders

Delaying with dispaching orders, not correct leftovers on the website. After purchasing goods, we need to wait a long for products to be dispached as very often we are informed about out of stock after paying money

28 novembre 2020
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Risposta di JustIngredients Trade

Hi Gamtos,

Thank you for your feedback.

I'm very sorry to hear you've experienced some issues with your delivery; I understand our customer service team have been in touch and provided a solution for you.

Kind regards,

The JustIngredients Team

Valutata 5 stelle su 5

Good products

Good products, on time, technical details provided, website is informative. Thank you and keep safe.

6 novembre 2020
Non scritta su invito
Valutata 1 stelle su 5

We paid the goods

We paid the goods, but goods was not in stock. We have to wait for 2 week meanwhile we did not get any info regarding to our order, We sent more than 5 email, but no response. Than we finaly got on phone and first they told that they will get money but 10 minutes later they called us and told that goods are on way to us.

5 novembre 2020
Valutata 4 stelle su 5

High and low

High quality items, low prices. One item did not come, I emailed them, no response, after a lot of back and forth eventually they ordered a new lot and said it would take two weeks after having already waited more than a week longer than expected. Requested a refund, refund was processed. Not ideal and they do need to keep on top of their emails but all things considered it wasn't so bad.

22 ottobre 2020
Valutata 3 stelle su 5

When they’re good

When they’re good, they’re good. But on more than one occasion I’ve had issues with my order (not delivered, inconsistent batch). Trying to resolve these issues was also difficult, and it would take a very long time for their team to respond to me.
Good products but the service really isn’t that great.

13 ottobre 2020
Logo di JustIngredients Trade

Risposta di JustIngredients Trade

Hi Yemi,

Thank you for your feedback.

Please accept our sincere apologies that our service levels have not been satisfactory; due to the ongoing global situation and as a result, heavy increases in enquiries, we are experiencing longer lead times than normal on responses/resolutions.

Our team are working incredibly hard to improve the situation and I understand from our service team that each of your queries have been resolved. If there is anything further we can help with, please do not hesitate to get in touch.

Kind regards,

The JustIngredients Team

Valutata 2 stelle su 5

Communication is very poor

Communication is very poor, I have to constantly chase for documents, mostly with no response, I have emailed and called multiple times a day, the phone isn't answered at all and emails go unanswered for days.

They only sent one of two items I ordered, I've been trying to contact them for two days to resolve, with no luck, on the email I voiced my frustrations before reviewing and I haven't been answered! So here's my honest review.

1 ottobre 2020
Non scritta su invito
Valutata 5 stelle su 5

Great service

Great service, ingredients were 1st class and the packaging will be used during storage A1 service will definitely be using again.

2 settembre 2020
Non scritta su invito

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