When buying everything made easy. Friendly staff, courteous professional. When receiving everything well packaged and protected and arrives on time. I have about 10 Tracer batteries ranging fr... Leggi di più
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Scopri cosa dicono le persone
Delivery was within 24 hours which was amazing considering it came by Parcel Force! Very well packed as well considering it would be difficult to break in transit. The charger worked out of the box... Leggi di più
I have still not received the battery I purchased. I have chased it on multiple occasions and received multiple promises that it is 'on its way' from Tracer and from the courier, but it is still not... Leggi di più
L'azienda ha risposto
I received exactly what I had ordered, as a replacement for a part purchase 10 years ag. It can on time, cost what one would expect, and reaffirmed my faith in Tracer!
Dettagli dell'azienda
Scritti dall'azienda
Providing professionals with the safest and most dependable lithium battery technology. Established in 2007, Tracer introduced their first portable lithium battery to complement their range of sporting lamps. At the time, people were using heavy lead acid batteries for activities where mobility was key. Tracers’ revolutionary lithium polymer battery provided a high power, lightweight and rugged solution that simply improved the user’s experience. Since then, the Tracer range has expanded to provide professionals globally with the safest and most dependable lithium technologies, including lithium iron phosphate (LiFePO4) and lithium-ion (Li-ion). Tracer Power is a registered trade mark of Cell Pack Solutions Ltd.
Informazioni di contatto
6 West Walpole Street, NE33 5BY, South Shields, Regno Unito
- 01914969995
- sales@tracerpower.com
- tracerpower.com
4,5
Eccellente
29 recensioni
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Quality batteries and professional staff.
When buying everything made easy. Friendly staff, courteous professional.
When receiving everything well packaged and protected and arrives on time.
I have about 10 Tracer batteries ranging from 10 amp hour - 24 amp hour
batteries and they are amazing. You can put them to one side for six months plus and when you pick them up again, they’re still fully charged.
The instructions say to put them on charge after that length of time and I do but most batteries six months down the line might well be dead. Tracer batteries live on.
Very happy customer.
Brian. UK Dec. 2024
28 novembre 2024
Expensive for what it is
Expensive for what it is. Packing it arrived in was ridiculously large. That might explain why postage was also expensive. I but similar items from China. Free postage and heaps cheaper.
1 novembre 2024
Battery still hasn't arrived
I have still not received the battery I purchased. I have chased it on multiple occasions and received multiple promises that it is 'on its way' from Tracer and from the courier, but it is still not here one week later. Tracer have been slow to respond to emails and dismissive, stating that once the battery has been dispatched, it's not their responsibility anymore.
5 settembre 2024
Risposta di Tracer Power
Hi Customer.
Thank you for taking the time to share your feedback. We sincerely apologise for the delay in receiving your battery and understand how frustrating this experience has been.
I want to assure you that our team actively assisted during this process by chasing our account manager to locate the parcel in the courier's system, as well as changing the delivery address as requested to accommodate delivery on the 13th. We recognise that this is later than originally expected, but this was caused by an error in our courier's system, and we did everything we could to get your goods to you as quickly as possible.
If you have any further concerns, please feel free to reach out to us directly.
Best regards,
The Tracer Team
Great service quick delivery
7 agosto 2024
Easy to order and prompt delivery
26 luglio 2024
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