Total Car Parks Recensioni 

Regular user of their car park at Diss train station. Waited to pick my daughter up from the station one day when she was visiting. Waited at the car park for 17 minutes. Received £60 invoice. I explained my oversight and advised I'd be happy to pay if they really need the money and are happy to lose my future custom (I don't work with companies I view as aggressive and / or opportunistic). They sent me a long self serving letter insisting on payment. So, they got their £60, but lost a customer. Strange way for a private business to treat its customers, but not uncommon in this industry.

Parked and paid for 2 hours, was there 78 mins. Next I got a bill for £60 which i disputed. Explained I had paid for my parking. The absolutely disgusting part for me, my father had passed 9 days previously and I was arranging funeral. Did they care... NO! Next letter was a nice threatening one from a debt collection agency wanting £160 or else! NO choice but to pay

If I could give zero stars, I would. Total Car Parks is one of the most unprofessional and unjust companies I’ve ever had the misfortune of dealing with. I attempted multiple times to pay for a parking session, but their payment system was faulty. I notified them immediately and provided several emails requesting proof that their system was actually operational at the time. Not once did they provide any evidence or acknowledgment—just total silence.

Instead of addressing the issue like any respectable company would, they escalated the charge and eventually slapped me with a County Court Judgment (CCJ). Yes, a CCJ—for a payment I actively tried to make, and a situation that arose due to their own technical failure.

What makes it worse is that their appointed debt collection agency (DCBL) confirmed that they were simply acting on instruction and couldn't resolve the issue. In short, Total Car Parks ignored my formal requests, refused to investigate their own system issues, and railroaded the situation into legal action. The arrogance and lack of accountability is staggering.

To anyone reading this: STAY FAR AWAY FROM THIS COMPANY. Their systems are unreliable, their customer service is non-existent, and their approach to disputes is bullying and unethical. I will be escalating my complaint to the FCA, Trading Standards, and the BPA. No one should have to deal with this kind of mistreatment.

I have used this car park every day for approximately two years and also adhoc when I go on holiday. I take time before I leave my car each morning to pay on the app for my parking.. I received two parking tickets for 27th and 28th March stating I had not paid. I am totally at a loss as to why the parking on both days did not it register.. I would not deliberately not pay for my parking and feel there must have been a fault with the app or Internet.. I did try to appeal this but was sent back pictures of my car arriving and leaving the car park along with pictures of signage how to pay for your parking. This was not helpful at all along with the other "four" final reminders I recieved 5 days after the first parking tickets.. (all on the same day). I actually found this very stressful and felt very anxious about getting further tickets as I was under the impression I had paid for the two days in question... I have tonight paid the £120 and I will NOT be using your facilities again.. I am sure there must have been an issue with the APP.. total car parks are not interested at all. Plenty other car parks in the same area .. total carparks have lost my loyally now .

First of all can I say a big thankyou to the company's customer service for their assistance.
Thankyou to Monica Chehin (accounts manager)
The car park was easy to use at a good price.
I would definitely recommend and use again.

Total car parks. Total nerds. Get a real job. They were definitely bullied in school

Do not park here! I have received multiple parking fines, even though my tickets have been paid for - do not waste your money!!!

This company is a complete scam that refuses to take responsibility for their own system failures while aggressively pushing unfair fines onto customers.

I attempted to pay a parking charge, but their system kept giving me an external error despite trying on multiple devices, networks, and even different days. Instead of acknowledging this clear issue, they ignored my concerns, blamed me, and conveniently claimed their system was working perfectly because "thousands of other customers" managed to pay. That is not how accountability works.

When I tried to reason with them professionally and even offered to provide proof of the issue, they outright refused to acknowledge my experience, ignored my emails, and told me they won’t be responding anymore. Instead of looking into a legitimate problem, they have the audacity to say they will prove in court that their system had no issues—as if that somehow makes my experience invalid.

Their so-called "customer service" is nothing but robotic responses, excuses, and gaslighting. They escalated the charge to debt collectors despite my repeated attempts to pay, making it clear they care more about squeezing money out of people than actually running a fair and responsible business.

⚠️ AVOID THIS COMPANY AT ALL COSTS! ⚠️ If you ever run into a problem with their shady system, don't expect any help—just expect debt collection threats and a complete refusal to listen.

This is one of the worst parking companies I’ve ever had the misfortune of dealing with. A total disgrace.

Do not use! They will scam you! I was forced to pay a £100 fine for trying to pay to park. Their systems didn't work but I was ‘at fault’ for persevering to pay before leaving. I stayed a total of 16 minutes, in which the whole time I was trying to pay, before having to find an alternative car park. Awful company!

Scamming people and allowed to get away with it. Discussing.

This is company is a scam and is created to scam customers, the car park Market Square, 8078 is misleading when you have to pay for the extra time, you get 2 hours free then pay via the App which doesn't inform you about the 2 hours free parking included in the hours, so this is misleading services provided by these and the Parkonomy app, I am making a formal complaint to these and trading standards, this company is a SCAM company!!! charged £100 in a car park with 2 cars into on a Sunday, where I paid over £5 extra parking for 4 hours extra, now its the case there say the extra 4 hours I paid for all includes the free 2 hours, then how is this free if I have paid for extra hours, misleading boards and unfair business practices to scam people, !!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Small claims case coming your way!!!

A massive scam. I won my appeal thankfully, as they was trying to say I overstayed. They don't make it easy so you struggle to appeal it. I shall ensure I never ever park in one of there carparks for the remainder of my life though, was a lot of stress I didn't need.

I am a driver for a local charity in Tiverton. I tried to park and pay in what is a big mess of a car-park in Isca Place, Queen Street, Exeter. The only machine I could find did not function - so I had a coffee - went back to retrieve the car 30 minutes later - and have now received a PCN demand for £100 or £60 if I pay up quickly. I appealed and got nowhere - as usual. The 'proof' was a photo of my car going up and down outside the car-park with a 30 minute gap between photos. These car park operators are very bad and greedy for your money so what is the incentive to fix machines that don't always function etc. No incentive at all. They probably make more money fining people. Exeter is bad enough for parking without these people.

I’d rate is a 0 but you can’t.
Parked for 3 hours paid the ticket got proof via bank and still have car ticket and was sent a notice of £100 fine. Try to appeal and you can’t email call or talk to anyone. They send bailiff letters to threaten you for not paying £100.
So not only do they want £100 they had £4.10 so £104.10 for 3 hours parking absolute scammers!!! Disgusting.

I echo the words of others, I received an unfair notice and even after appealing I had my appeal rejected, in other words, we have to make a big boycott of this company and avoid any and all car parks managed by it.

These people are bloody crooks and I will never use their carparks again I'd like to meet the grinning idiot Asian delboy lookalike that owns the company and let him know just how I feel about his shitshow company

Absolute scams! We was parked in an area for free parking for an hour then got a ticket for the time after, because we didn't get a ticket during the free period, we are now being charged, you can appeal, and then they'll do nothing about the appeal, just tell you to go through another company to sort it out. They incurred no loss from us but now being fined £170. Also, no surprise but no phone to speak to an actual person as they do not discuss PCN on the phone, how a company can operate like that is beyond me and clearly only after people's money without reviewing things with consideration.

I parked at gorleston car park as I had an appointment I had to attend to. It states 1 hour free parking, I knew I’d be more than an hour and paid for an extra 2, so my thinking 3 hours in total. I was 2 1/2 hours. I’ve now had a fine sent through, I kept my ticket as proof, I even had to put my reg in that machine, they said I have no valid ticket! And, the free hour doesn’t count! Even though I paid for two, they said I lost the free hour as I paid for a ticket!! How does that work!! Absolute rip off company, and obviously no appeals get passed as mine was instantly rejected. I sent a picture of my ticket!

I received a Parking Charge Notice for using Balbirnie House Hotel Car Park on 12 February. Their cameras photographed the car entering and leaving ground of the hotel )not their car parks). I passed through the grounds on a public road on the way to Balbirnie Golf Club and parked my car in the Golf Club car park as normal. Clearly their camera on the exit point to hotel grounds was not working correctly. Despite the fact that the golf club contacted then about two weeks ago as the same this happened to 5 other members who did not use the hotel car parks we have not received any response despite numerous attempts to contact them. Their service is shocking and its questionable whether there cameras are in fact legal.

Don't go anywhere near this company if you want to use a professional, customer focussed company to manage your car parks

Avoid completely. Used free 2 hours and then paid and displayed as signage but still rejected appeal with payment proof & £160 fine issued to me with & handed to dcbl. Total car parks reply email I have had rejecting the appeal is even contradictory to their signage instructions! Avoid at all (literal) cost! I know a lot of people won’t use the car park at Burghley Bourne any longer.