I've used Tonic Studios regularly over the years, purchasing from them on a monthly basis. I have not ordered from them in over 6 months now as they never have anything in stock, i've popping into the... Leggi di più
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Scopri cosa dicono le persone
Massive shout out to Tonic and especially Debbie. I placed an order with Hobbycraft TV which never arrived and Hobbycraft's customer service is worse than diabolical. After getting nowhere with Hob... Leggi di più
Placed an order and it hasn’t arrived and no response from customer services over phone or email. I didn’t receive any message to say it was despatched so just want to cancel my order now but have n... Leggi di più
L'azienda ha risposto
Excellent products no matter what they bring out it is highest standards every time. The customer service team are amazing and have had to put up with a lot during the pandemic. Deliveries are fast a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Tonic Studios is home to the Tonic, Nuvo and Craft Perfect brands. A full range of art and papercraft materials for including te Tim holtz range.
Informazioni di contatto
Regno Unito
- tonic-studios.co.uk
3,9
Molto buono
29 recensioni
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I love Tonic Studios
I love Tonic Studios, but, their timing for delivery is awful. I have 3 orders (1 from the beginning of March) but am still waiting. Please stir up the despatch department.
Thank you.
13 aprile 2021
Non scritta su invito
Good company to deal with very helpful…
Good company to deal with very helpful and supportive. Quality products.
11 aprile 2021
Non scritta su invito
Frustrating website lets the company down
The quality of the craft perfect textured card is second to none and I always buy it. My only problem is using the website. It is inordinately slow. I have no problem with other websites so it's nothing to do with my internet speed. I would probably browse more, and buy more of I didn't get so frustrated.
9 aprile 2021
Non scritta su invito
Risposta di Tonic Studios
Hi Julie,
thank you for the feedback - we have been working on a new site and hope to have this live within the next 48 hours. it should drastically improve your online experience with us.
Best Craft company
Excellent products no matter what they bring out it is highest standards every time. The customer service team are amazing and have had to put up with a lot during the pandemic. Deliveries are fast and delivered on time with the off Delay by Royal Mail.
Fantastic company all round love to use their products.
19 febbraio 2021
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Risposta di Tonic Studios
Thank you so much :)
I love Tonic Studios products and their…
I love Tonic Studios products and their deliveries and customer service was second to none, but I had to stop buying during the pandemic when deliveries where getting later and later with no explanations. The team did the best they could but they just weren’t communicating with their customers. I would consider buying again but not while their Facebook complaints page is as active as it is with complaints about deliveries. Hopefully, when the pandemic doesn’t give everyone an excuse for poor customer service deliveries will go back to what they were.
20 dicembre 2020
Non scritta su invito
Risposta di Tonic Studios
Hi laura, We are sorry for your experience, it has been a challenge and we have made major updates in our systems and processed to allow better service and communication. We are shipping 98% of orders within 2 working days now and are overhaulign the website to make the experience more enjoyable. We hope all these changes will make our service levels up the standard we know we can give and apologise for the low level of service you had.
Tonic Studios... what a let down!
I have placed several orders with Tonic Studios over the years. The vast majority of them have been wrong when they've been delivered. Many times I've tried to call them. I think out of the many calls I have made they have only ever been bothered to answer the phone once! Orders have arrived with parts of the order missing, or with incorrect items. On several occasions, the original package has not even turned up and Tonic has sent out new packages. On other occasions, it has taken them an unacceptable amount of time to even dispatch some of my orders. They just don't seem to give a damn about getting orders right in the first place. Which is a shame as Tonic used to be my go-to craft brand. I won't be buying from them again in the future.
*UPDATE*
And so much for learning from reviews... I placed an order for some more Tonic products through Create and Craft (fulfilled by Tonic Studios) on 6th April... low and behold on 20th April they still hadnt arrived. I cancelled the order and will NEVER buy this rubbish companies products again in the future... and dont you dare say 'there are currently delays with the post' because items I ordered from C&C after I ordered these Tonics dies, have arrived a lot quicker... also dies I ordered from another company on Friday 17th April, arrived this morning (20th), so if they can do it... why can't Tonic Studios? It simply appears they dont give a crap about customers... they only care about getting your money.
Sorry Tonic Studios
20 marzo 2020
Non scritta su invito
Risposta di Tonic Studios
Dear Dominic,
We are sorry you feel the service was below our normal standards. I can see the team have replied to your customer service request and on our Facebook customer service group so can only offer further apologise for the issues you have had. We generally have excellent customer feedback but obviously we can always improve from feedback from our customers and will continue to improve our services and deliveries.
Cutting die
I had a problem with my die and it was replaced immediately. Couldn’t ask for better service than that.
3 agosto 2018
Non scritta su invito
Risposta di Tonic Studios
Thank you for taking the time to leave a review. We are so glad you had a good experience :)
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