Absolutely fantastic customer service (happiness) team! I had a beach bag stolen (great taste from whoever stole it) and the team in particular Zara was so helpful & went above and beyond in helping g... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Needed to exchange a pair of shorts. There had been a delay so I sent an email to seek an update. Received an email within an hour from Zara apologising for the delay and confirming that the order was... Leggi di più
I am more than happy to recommend Tom's Trunks. Royal Mail lost our parcel and when I contacted Tom's Trunks, Ollie the Customer Happiness Team Lead responded promptly and ensured that another pair w... Leggi di più
The main thing I love about the Tom's Trunks team is how quickly and politely they respond to any and all enquiries. I had to return an item for an exchange size after Christmas which never arrived ba... Leggi di più
4,7
Eccellente
283 recensioni
Ha risposto al 11% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di tomstrunks.com
Hi Charlotte! Thanks so much for your lovely review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Excellent Customer Service
Have bought from Tom‘s Trunks many times and have always received excellent service and fast delivery, Unfortunately, I had to send a couple of items back due to them being too big, but they got lost in the Royal Mail system (thankfully I had a tracking number) but still, Tom‘s Trunks refunded me though they were not at fault. Excellent customer service. Would so recommend this company!
4 luglio 2025
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Risposta di tomstrunks.com
Hello! Thanks so much for your review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great trousers and fantastic customer…
Great trousers and fantastic customer service with extremely quick response times to a query.
1 luglio 2025
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Risposta di tomstrunks.com
Hi Nicola! Thanks so much for your review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
I've ordered trousers from Tom's Trunks…
I've ordered trousers from Tom's Trunks before. I love them. Ordering this time, I messed up putting my phone number for the order - emailed customer service and got a really fast and helpful reply. All I all a fantastic experience all round
30 giugno 2025
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Risposta di tomstrunks.com
Hi Annie! Thanks so much for your lovely review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great products and great service …
My teenage daughters are huge fans of the classic trousers and they are great quality. I emailed customer services today (Sunday) and received a response to my query within 5 minutes. Amazing customer service. Great product and great service, keep it up!
29 giugno 2025
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Risposta di tomstrunks.com
Hi Jules! Thanks so much for your lovely review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Fantastic customer service by Ollie
Fantastic customer service by Ollie, 20 second reaction time, immediate reply and issue solved. Thx!
29 giugno 2025
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Risposta di tomstrunks.com
Hi Sarah! Thanks so much for your fantastic review! I will make sure to pass on your kind words to Ollie! Best wishes from Tom and the team x
Excellent customer service! Thank you.
I emailed customer service regarding my order. I’d received a confirmation email, but hadn’t heard about delivery and was hoping my items would be here before going on holiday. I received a response with a few hours to confirm my clothes were on their way. First class service!
29 giugno 2025
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Risposta di tomstrunks.com
Hi Ruth! Thanks so much for your lovely review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Amazing customer service as I maned to…
Amazing customer service as I maned to accidently send it to a wrong address and there replied straight away on a Sunday this is really amazing. Can't wait to receive my product and leav another review
29 giugno 2025
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Risposta di tomstrunks.com
Hi Theodore! Thanks so much for your fantastic review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Exchanges
Ordered the lounge pants in dark blue and shorts in green wasn’t a fan of the fit on the shorts but they sorted me out well with the returns and ended up changing the shorts for the lounge pants in the same colour amazing company and very honest service :)
22 giugno 2025
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Risposta di tomstrunks.com
Hi Charlie! Thanks so much for your fantastic review! Best wishes from Tom and the team x
Oversized Product and Poor Customer Service
I believe that the product has moved manufactures and everything now is over sized compared to last year.
Customer service is appalling. I sent some stuff back as its oversized and refund wont processed properly and I had to chase and chase.
The company never apologised and said on several occasions that I would have to chase the bank. They simply could not be bothered. Romy was the person or a pseudonym they also do not have a telephone number, they simply hide behind a screen
26 giugno 2025
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Risposta di tomstrunks.com
Hello,
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your recent experience with us.
We’ve recently updated the sizing for some specific items, which may explain the difference you’ve noticed. However, we absolutely understand how frustrating it is when something doesn’t fit as expected, and we’re sorry that this caused inconvenience.
We apologise that you had to chase up your refund. That’s not the level of service we aim to provide. We’ve taken your comments on board and are reviewing how we manage communications around returns and refunds to ensure a smoother process going forward.
Thanks again for your feedback - it helps us improve.
The products are great first up
The products are great first up. Great quality and an ethical and great vibe to the brand. However customer service also been excellent following an order mix up resulting from a surprise gifted couple of pairs. They helped to sort the confusion and exchange where needed. All very seamless with great customer comms.
27 giugno 2025
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Risposta di tomstrunks.com
Hi Kerrin! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great customer service
Great customer service. Romy was very helpful and friendly when i sent the parcel to the wrong address. The problem was sorted very quickly :) thanks again!
26 giugno 2025
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Risposta di tomstrunks.com
Hi Connie! Thanks so much for your review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Amazing customer service
I’ve never experienced such good customer service in my life! Romy from their customer service team was super helpful and quick to respond and went above and beyond to sort my exchange out so that the new size arrived the next day! Also the trousers are such good quality - I love them!!
26 giugno 2025
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Risposta di tomstrunks.com
Hi Ruby! Thanks so much for your fantastic review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
A fun brand
A fun brand! I bought some items for my boys' birthday, they loved all the pieces
The customer support team is also fast and helpful.
I would fully recommend
26 giugno 2025
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Risposta di tomstrunks.com
Hi Chiara! Thanks so much for your lovely review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great customer service
Friendly and helpful approach to customer service. Great quality of product, very nice brand.
26 giugno 2025
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Risposta di tomstrunks.com
Hello! Thanks so much for your fantastic review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
A favourite in our household!
25 giugno 2025
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Risposta di tomstrunks.com
Hi Tory! Thanks so much for your lovely review! Best wishes from Tom and the team x
Amazing shorts and even more amazing…
Amazing shorts and even more amazing customer service! Purchased one pair then quickly ordered more! Wash well look great ! I made a mistake ordering the wrong size on one pair - very quick to reply and sorted out the same day. Great to receive such good customer service!
24 giugno 2025
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Risposta di tomstrunks.com
Hi Sarah! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great service and beautifully made trousers.
I purchased a pair of linen trousers but they were slightly too big for me. It was very easy to return and order a new smaller size. The comms were also very prompt & informative.
24 giugno 2025
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Risposta di tomstrunks.com
Hi Jane! Thanks so much for your fantastic review! Best wishes from Tom and the team x
Nice but not great for ladies sizing.
I purchased a pair of Tom's Trunks at Cowes Week a a couple of years ago where they had a stall. They were lovely material and so I decided to try them again and recently purchased another pair of trousers. Unfortunately the sizing isn't great for women. The last pair I purchased was good and they weren't too long but my second pair are way too long and too large. I purchased a size slightly larger as the other pair were a little tight but there was no rhyme or reason why they are so much larger. It's possibly because they are unisex which really isn't the greatest idea . I have mentioned this to the company as the material is lovely to wear but they need to reconsider their sizing for us ladies!
2 giugno 2025
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Amazing customer service
Amazing customer service. There was a slight issue with a returns item and within 10 minutes it was completely sorted. Couldn’t recommend enough.
23 giugno 2025
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Risposta di tomstrunks.com
Hi Alastair! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
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