Absolutely fantastic customer service (happiness) team! I had a beach bag stolen (great taste from whoever stole it) and the team in particular Zara was so helpful & went above and beyond in helping g... Leggi di più
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Needed to exchange a pair of shorts. There had been a delay so I sent an email to seek an update. Received an email within an hour from Zara apologising for the delay and confirming that the order was... Leggi di più
I am more than happy to recommend Tom's Trunks. Royal Mail lost our parcel and when I contacted Tom's Trunks, Ollie the Customer Happiness Team Lead responded promptly and ensured that another pair w... Leggi di più
The main thing I love about the Tom's Trunks team is how quickly and politely they respond to any and all enquiries. I had to return an item for an exchange size after Christmas which never arrived ba... Leggi di più
4,7
Eccellente
283 recensioni
Ha risposto al 11% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent service and product.
Excellent service and product.
The items wash really well and daughter says they are super comfy.
Have had to swap a couple of items over time for different sizes and the service has been very helpful. Not least when I sent an SOS whilst at the post office as I could not find return barcode.
26 luglio 2025
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Risposta di tomstrunks.com
Hi Jenny! Thanks so much for your lovely review! Best wishes from Tom and the team x
Fast shipping and great quality!
Their shipping is quicker than Amazon Prime! I ordered last night at 7PM and received my order today at 11AM. All that with standard shipping, by the way!
As always the quality of the items is amazing and I can't wait to gift them to my family.
23 luglio 2025
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Risposta di tomstrunks.com
Hi Leyla! Thanks so much for your fantastic review! Best wishes from Tom and the team x
Awesome clothes and customer service
Brilliant customer service and amazing quality of clothes! My son loves his new shorts and shirt! Quality is exceptional!
10 luglio 2025
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Risposta di tomstrunks.com
Hi Lucy! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Excellent
Romy is always extremely helpful. Excellent customer service
22 luglio 2025
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Risposta di tomstrunks.com
Hi Nicola! Thanks so much for your review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Brilliant customer service
Brilliant customer service; I made an error when returning an item and Romy was incredibly helpful and was able to solve my issue in a very kind manner. I’m very pleased with my experience - thank you!
21 luglio 2025
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Risposta di tomstrunks.com
Hello! Thanks so much for your fantastic review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Terrible customer service from Romy had…
Terrible customer service from Romy had a fault with linen trousers with marks on them when recieved. denied a return Romy's reply use washing up liquid. Why should I spend so much on new trousers and have to do this . Partial refund offered until I contacted the head office then suddenly I could have these exchanged at a cost to myself . And days later my exchange has been processed wrong ! And until I emailed was not refunding the cost to myself for return and exchange .
14 luglio 2025
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⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️ – Outstanding Service & Quality
I had a fantastic experience with Toms Trunks. The customer service was outstanding, friendly, fast and really helpful. My order arrived quickly and the quality of the trunks is excellent. Comfortable, well made and exactly what I was hoping for. Highly recommend.
20 luglio 2025
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Risposta di tomstrunks.com
Hi Emily! Thanks so much for your lovely review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Good quality clothing and great…
Good quality clothing and great customer service! :)
19 luglio 2025
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Risposta di tomstrunks.com
Hello! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
The best customer service!!
I had some trousers with a slight fault and Freddie at customer services was nothing short of excellent and accommodating. I have a partial discount on the way after being offered a full refund or exchange. Amazing service and great products.
16 luglio 2025
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Risposta di tomstrunks.com
Hi Arabella! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Super impressed
Super impressed! Very happy with the customer experience I received. Tom’s Trunks responded quickly over email, were helpful and efficient. Shorts look great! Thank you x
15 luglio 2025
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Risposta di tomstrunks.com
Hi Becky! Thanks so much for your lovely review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great company
Great company. Got an email in reply to a query within the hour. Friendly and efficient. Really recommend.
14 luglio 2025
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Risposta di tomstrunks.com
Hi Helen! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Exceptional customer service
Exceptional customer service; I brought something that was too big, and I had an issue trying to return it via the QR code. I emailed them; they replied super quick and sent me what I needed to complete the return. No battles, no fuss, just great CS. Bravo!
14 luglio 2025
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Risposta di tomstrunks.com
Hi Judy! Thanks so much for your lovely review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Top quality clothing and customer service
Friendly, helpful and professional company selling great quality clothing with a sustainable philosophy - met them at the Great Yorkshire Show where the team were fantastic!
9 luglio 2025
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Risposta di tomstrunks.com
Hi Eliz! Thanks so much for your fantastic review! Best wishes from Tom and the team x
The customer service team at Tom’s…
The customer service team at Tom’s trunk has been most helpful and very efficient at dealing with our problem. My daughter’s trousers were faulty and this was sorted in no time thanks to the friendly team. The products are good too!
11 luglio 2025
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Risposta di tomstrunks.com
Hi Matt! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great items
Good quality items, reasonably priced and excellent customer care
13 luglio 2025
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Risposta di tomstrunks.com
Hi Alessia! Thanks so much for your review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
My teenagers absolutely love these…
My teenagers absolutely love these trousers and shorts. Such fabulous quality and customer service second to none. Highly recommend!
10 luglio 2025
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Risposta di tomstrunks.com
Hi Fiona! Thanks so much for your fantastic review! Best wishes from Tom and the team x
Thank you to everyone at the Toms…
Thank you to everyone at the Toms Trunks team for being so lovely and helpful!
I purchased some trousers from their pop up at the Yorkshire Show, and the staff went above and beyond to help me find the right fit and style.
Romy from the customer service team couldn’t have been more helpful with my query as well, I really appreciated her helpfulness and very quick response time.
I can’t recommend this company enough as not only are their products the best, so is their team!
9 luglio 2025
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Risposta di tomstrunks.com
Hi Ailsa! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
This brand is just the best- great…
This brand is just the best- great design, fit, quality and price. Lifetime purchases that you cant wear out save you cant just have one pair! Delightful people to deal with with a morals. Highly recommended and will be buying more.
10 luglio 2025
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Risposta di tomstrunks.com
Hello! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Amazing customer service
Amazing customer service. I ordered the wrong size, emailed the customer service team and the corrected immediately despite it being late at night. Brilliant
7 luglio 2025
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Risposta di tomstrunks.com
Hello! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Extremely fast customer services…
Extremely fast customer services response, all sorted, really helpful and great manner.
7 luglio 2025
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Risposta di tomstrunks.com
Hi Gemma! Thanks so much for your lovely review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
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