I’m so impressed with the customer service. Everyone I’ve spoken with has been incredibly kind, helpful, and genuinely thoughtful. They made the whole experience feel so personal and easy. Their produ... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Top notch customer service. I reached out because the straw in my son’s weighted straw cup had a rip in it, and I wanted to see if I could purchase replacement straws from the company. Nicholas replie... Leggi di più
L'azienda ha risposto
that's what every customer service should be : top notch, fast to reply, very comprehensive and fully dedicated. We had an issue with one of our bottles and it has been taken care of within a few days... Leggi di più
L'azienda ha risposto
Customer service was great. Just wish I could find replacement valves for our sippy cups we already have at home. Thanks Elliot, Honorine and Morgan.
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per neonati
- Negozio di abbigliamento per neonati
- Negozio per bambini
- Produttore di beni di largo consumo
- Negozio di articoli per la maternità
Scritti dall'azienda
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Informazioni di contatto
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, Stati Uniti
- +1 877 248 6922
- tommeetippee.com/en-us
4,8
Eccellente
970 recensioni
Non risultano inviti alla recensione recenti
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Great customer service!
Excellent customer service from Nicholas! I had problems with two weighted straw cups that had the straws fused shut, Nicholas promptly helped me with the situation and offered a replacement! Thank you very much!
9 marzo 2026
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Risposta di Tommee Tippee North America
Hi Grace,
Thank you for taking the time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to quickly help you with an issue and deliver the kind of service we strive for.
We will be sure to pass along your thanks to Nicholas.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Amazing customer service had lost a…
Amazing customer service had lost a bottle and they were very quick to send out a replacement.
9 marzo 2026
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Risposta di Tommee Tippee North America
Hi Bambi,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists are able to resolve an issue for you so quickly and leave you with such a good impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Tommee Tippee has great customer…
Tommee Tippee has great customer service!
I inadvertently damaged two straws of my granddaughter’s cups in my dishwasher. They weren’t secured properly inside the dishwasher and fell to the bottom of the machine. Both came in contact with the heating element and melted.
I felt so bad for ruining her cups I contacted Tommee Tippee and offered to pay for new straws. Customer Support was so kind and understanding, they sent me two NEW CUPS for free!!
Thank you so much Tommee Tippee. You reassured me that outstanding people are the faces that make a company great.
Thank you again for your caring and support.
9 marzo 2026
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Risposta di Tommee Tippee North America
Hi Michael,
Thank you for taking the time to leave a lovely review of your experience with our Specialists.
We are so pleased to hear they they were able to help out after the accident with these straws!
Best wishes,
Tommee Tippee
Réponse très rapide et problème résolu…
Réponse très rapide et problème résolu immédiatement
9 marzo 2026
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Risposta di Tommee Tippee North America
Bonjour Amelie,
Merci pour vos commentaires.
Nous sommes ravis d’apprendre que nos spécialistes Parentcare ont pu vous répondre rapidement et résoudre votre problème pour vous.
Nous espérons que vous continuerez à utiliser nos produits et services à l’avenir.
Meilleurs vœux,
Tommee Tippee
Easy to use!
7 marzo 2026
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Risposta di Tommee Tippee North America
Hi Tammy,
Thank you for taking the time to leave some feedback.
We are delighted to hear that you have rated us 5 stars on Trustpilot and that you are satisfied with the quality of our products and how easy they are to use. We hope you continue to love these as much as we do!
Warm Wishes,
Tommee Tippee
Quick resolution
I bought a set of bottles from Amazon, and within 6 months of use the measurement lines were wearing off. I had never used a sterilizer or dishwasher and they were always hand washed. I spoke with two agents and they are going to replace my bottles with no issues. Fantastic customer support.
6 marzo 2026
Non scritta su invito
Risposta di Tommee Tippee North America
Hi Ashley,
Thank you for taking the time to leave a review of your experience with our Specialists.
We are very happy to hear they were able to look into this and replace the bottles for you.
Best wishes,
Tommee Tippee
Sippy cup drainage issue--resolved!!
I have spoken to somebody named Lanre off facebook about a sippy cup that i bought yesterday that have leaked once i have used it even when it was fully closed, and without the holder for it. The other in the pack was perfectly fine and didnt leak a drop even through the spout. I have gotten quick responses and Lanre was very helpful with me when I couldn't find the batch number on the sippy cup. Easy to talk to and made it more stress relieving. Lanre couldn't find the proposed replacement they wanted to give me but instead found a 2 pack of sippys. Very greatful and happy about my experience with this person. Give them a raise if you have to!!
3 marzo 2026
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Risposta di Tommee Tippee North America
Hi Serenity,
Thank you for taking time to leave your feedback.
We're always delighted to that our Parent-Care Specialists were able to help resolve to you issue in a prompt and empathic manner, and deliver the kind of service we strive for.
We will be sure to pass along your kind words to Lanre.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Susie was awesome
Susie was awesome! I called in questioning not seeing the replacement parts on the website and she was able to assist me in sending me them! She also made sure I had the correct flanges . Great customer service!
3 marzo 2026
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Risposta di Tommee Tippee North America
Hi Michaela,
Thank you for taking time to leave your review.
We are always delighted to hear when our Parent-Care Specialists are able to quickly get the parts you need out to you so you can keep pumping.
We will be sure to pass along your kind words to Susie.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
5 stars
My original inquiry was not resolved: I was looking for replacement straws for the Superstar cup. The parts were out of stock. Support reached back out to me, unprompted, and offered replacement cups. I feel truly valued as a customer and appreciate the service.
27 febbraio 2026
Non scritta su invito
Risposta di Tommee Tippee North America
Hi Harley,
Thank you for your feedback. We are delighted to hear that our Parentcare Specialists were able to assist you with offering to send you out replacement cups.
We are glad that you truly felt like a valued customer.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Lanre was helpful
Lanre was helpful. I needed 3 new valve replacements and unfortunately you guys don't sell them but the rep was able to help me out and send a replacement cup! I appreciate that alot. Hopefully in the future we can buy them seems like alot of parents would benefit from that!
25 febbraio 2026
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Risposta di Tommee Tippee North America
Hello Kaylee,
Thank you so much for the amazing 4 star review about recent experience with us.
We are glad to hear that Lanre was able to help you to send out new cups as you needed new valves.
All feedback is really appreciated and please be reassured this will be feedback.
We hope to hear from you again in the future.
Warmest Regards,
Tommee Tippee
Excellence
The team asked what the problem was, how many items were affected, told me what I did wrong and sent me replacements for free.
23 febbraio 2026
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Risposta di Tommee Tippee North America
Hi Sky,
Thank you for your feedback. We are delighted to hear that our Parentcare specialists were able to assist you with your problem and send you out replacements.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Sophie was very helpful!
22 febbraio 2026
Non scritta su invito
Risposta di Tommee Tippee North America
Hi Des,
Thank you for taking the time to leave some feedback.
We are delighted to hear that you are satisfied with the service provided by our Parentcare Specialists and that you found this to be very helpful in resolving your query. We are thrilled to hear that you have rated us 5 stars and we hope you continue to love our products as much as we do.
Wishing you all the best,
Tommee Tippee
Morgan was so helpful
Morgan was so helpful. Our phone call disconnected and he still moved forward reaching out through email (which I provided during our call prior to the disconnect). And we were able to resolve the issues I’ve been having. I am so impressed by this costumer service!!
19 febbraio 2026
Non scritta su invito
Risposta di Tommee Tippee North America
Hi,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help you resolve your issue and leave you with such a great impression.
We will be sure to pass your kind words along to Morgan.
Please do not hesitate to get in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
I got in contact with parent support…
I got in contact with parent support due to needing a replacement straw for my son’s cup and the amazing Anna did a wonderful job helping with my issue. She was very kind and very fast with her responses. Would definitely recommend tommee tippee to other parents!
19 febbraio 2026
Non scritta su invito
Risposta di Tommee Tippee North America
Hi Julian,
Thank you for taking the time to leave a review of your experience with Anna.
We are so pleased to hear that she was kind and quick in helping with your query.
Best wishes,
Tommee Tippee
Superb Customer Service
We received a bottle warmer as a baby shower gift and unfortunately it started having mechanical issues where it kept turning itself back on and heating inconsistently. I reached out to support and the agent, Nicholas G., was incredibly kind and helpful. I was hoping that it was a known issue and I could get some instructions on how to fix it, but he sent us a whole new unit instead. We truly appreciate it and look forward to using this brand for many years.
18 febbraio 2026
Non scritta su invito
Risposta di Tommee Tippee North America
Hi Nikol,
Thank you for taking time to leave your review.
We are always delighted to hear our Parent-Care Specialists are able to provide the level of service we strive for and leave such a good impression of us.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get back in contact should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
Flanges and sizing guides.
Anna who was working with me, found my address was mistakenly put in wrong- she was able to change it and help me get the correct flanges for my breast pump. Not only did she send out my pieces she sent me extra so I can always have a clean and sterilized set. She was amazing with making sure I had what I need and explained why I needed a different size than what I was using with my guide. Amazing work!!!
17 febbraio 2026
Non scritta su invito
Risposta di Tommee Tippee North America
Hi,
Thank you for taking the time to leave a review of your experience with Anna.
We are so happy to hear how helpful she was in getting you the parts you need for your breast pump and how to find the most comfortable size.
Best wishes,
Tommee Tippee
I had asked about replacement valves…
I had asked about replacement valves for the Sportee cups as mine were starting to leak. These aren't sold online, but I wish they were! It took quite a bit of back and forth with the online chat service team to find out that they don't ship replacement valves to where I live in the US, which I think could have been identified earlier in the communications. Overall their solution was to send me a couple new cups which was just fine and very appreciated - definitely over the top. My recommendation for improvement would be: selling replacement valves online for the sportee cups (I would more than gladly buy them!) so we can maximize use of the cups and reduce waste, and if possible, consider expediting communications with the service team. I know it was on my end too because I was working and couldn't respond right away each time but there were some large gaps in response time.
13 febbraio 2026
Non scritta su invito
Risposta di Tommee Tippee North America
Hi Steph,
Thank you for taking the time to leave some feedback on your experience.
We are so glad to hear that you received excellent customer service from our Parentcare team and that you appreciate the outcome of some replacement cups on their way to you. We hope you continue to love these cups as much as we do!
We really appreciate the time you have taken to share your feedback and ideas as it helps us improve as a brand, and we are happy to pass this feedback along to our team. We understand how important replacement valves are, and we will take this into consideration for the future to reduce waste.
Wishing you all the best,
Tommee Tippee
Was so kind in their response email
Was so kind in their response email. Sent me samples to try (waiting but so excited!) they were very quick in response as well. I appreciate your response Florence! This is the kind of company I would like to support, engaging positively and efficiently with their customers!
11 febbraio 2026
Non scritta su invito
Risposta di Tommee Tippee North America
Hi Marissa,
Thank you for taking time to leave your review.
It's always fantastic to hear one of our Parent-Care Specialists was able to provide you with quick and empathetic service.
We will be sure to pass along your kind words to Florence.
Please do not hesitate to get in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Nicholas G went above and beyond to…
Nicholas G went above and beyond to help me resolve my issue. Thank you so much!
12 febbraio 2026
Non scritta su invito
Risposta di Tommee Tippee North America
Hi Yukari,
Thank you for taking time to leave your review.
We're always delighted to hear when our Parent-Care Specialists go that extra mile to provide the level of care we strive for.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get back in contact should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
Helped me out when I had an issue with… Night time soothers
Helped me out when I had an issue with products offering me replacements, which as a first time mom I super appreciate, as baby items are not cheap. Thank you jo Beverly and Nicolas
11 febbraio 2026
Non scritta su invito
Risposta di Tommee Tippee North America
Hi Summer,
Thank you for taking the time to leave a review today.
We do apologise to hear you had an issue with the soother although it is great to hear the team were able to come together to provide a positive outcome.
Should you need anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
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