I contacted Tommee Tippee to purchase a replacement valve for my daughter’s sippy cup. They don’t sell just the valves, so they are sending me a replacement cup instead! I spoke with Kelly, super impr... Leggi di più
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Scopri cosa dicono le persone
I reached out to tommee tippee for a “care package” for my 16MO, she is so obsessed with their glow in the dark pacifiers and she has to have 3 every night to sleep with. I have spent so much on these... Leggi di più
L'azienda ha risposto
I spoke with Tayla And Izzy. They responded very quickly and was very understanding to my situation but due to my product in question not being stocked at their facility they could not provide me w... Leggi di più
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I’ve always heard great things about this brand and I finally got to experience first hand how amazing this brand and their team is! I had some issues back to back with a couple sippy cups and lanre a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per neonati
- Negozio di abbigliamento per neonati
- Negozio per bambini
- Produttore di beni di largo consumo
- Negozio di articoli per la maternità
Scritti dall'azienda
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Informazioni di contatto
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, Stati Uniti
- +1 877 248 6922
- tommeetippee.com/en-us
4,7
Eccellente
901 recensioni
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Le persone hanno visualizzato anche
I’m very disappointed with this…
I’m very disappointed with this purchase. I bought the pumps, and they don’t even work properly. The sizing is completely off, and to make things worse, the replacement parts I ordered aren’t even in stock. Overall, a terrible product and a waste of money. I wouldn’t recommend this to anyone.
26 ottobre 2025
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Risposta di Tommee Tippee North America
Hi Keyla,
Thank you for taking the time to leave a review.
We do apologize to hear about the experience you have received with this pump.
We can see you have been in touch regarding this matter and we are sorry the outcome was not as expected. Once we have more stock we can assist with sending the required parts.
Once again we do apologize we were not able to resolve this matter right away.
Warm Regards,
Tommee Tippee
Email Assistance from the Best!
I had a not so great experience with their Chat Bot so reached out via email. Angel, Nicholas and Jo all came to the rescue and made everything right. I love Tommee Tippee products for my grandchildren!
20 ottobre 2025
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Risposta di Tommee Tippee North America
Good evening,
Thank you for taking the time to leave some feedback in regards to your experience.
We are ever so sorry to hear that you had a tough time with our ChatBot, however, we are so pleased to hear that our Customer Service team was able to resolve your query efficiently for you. We are thrilled to hear that you are satisfied with the service provided and we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Great customer service!
I contacted customer service because both of my toddler’s Sippee Cups were leaking. The team responded quickly, guided me through a few troubleshooting steps, and arranged replacements right away. Everything was handled professionally and with care. Really appreciated the smooth and helpful experience!
20 ottobre 2025
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Risposta di Tommee Tippee North America
Hi Sa,
Thank you for your feedback. We are delighted to hear that our customer service team were able to assist you quickly and send you out a replacement sippee cup for you.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Izzy was very quick and helpful thank…
Izzy was very quick and helpful thank you!
17 ottobre 2025
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Risposta di Tommee Tippee North America
Hi Jasmine,
We are glad to hear you have had a great experience with us, thanks to the lovely Izzy. Thank you for taking the time to provide us with your feedback.
-Tommee Tippee
Excellent Service
There is always room for improvement but they went out of their way to send me advanced anti colic bottles out of gesture since my daughter was having issues with a different tommee tippee bottle.
17 ottobre 2025
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Risposta di Tommee Tippee North America
Hi Katie,
Thank you for sharing your feedback. We’re really pleased to hear the team could step in and get the advanced anti-colic bottles sent to help with your little one’s feeding.
If there’s ever anything more we can do, just reach out through our contact page: https://www.tommeetippee.com/en-us/contact-us
Best wishes,
Tommee Tippee
Anna was so wonderful to work with
Anna was so wonderful to work with, I really appreciate her taking the time to listen to how hard my situation is. Tommee tippee was so kind to donate bottles & pacis to me for my baby boy due soon. Due to the government shut down an my state having a back log with unemployment I am struggling with buying stuff for my baby that’s due in January.
15 ottobre 2025
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Risposta di Tommee Tippee North America
Hi Samantha,
Thank you so much for your kind words. We're really glad to hear Anna was able to support you during such a challenging time, and we’re wishing you and your baby boy all the very best as you prepare for his arrival.
If you ever need anything else, please don’t hesitate to reach out through our contact page: https://www.tommeetippee.com/en-us/contact-us
Best wishes,
Tommee Tippee
Great experience and problem solved!
The internal straw of my son’s favorite cup was lost at daycare. I contacted customer service and messaged with Nicholas who was super helpful. There are no replacement parts available but he sent me a replacement cup! I wasn't expecting such great customer service and you saved the day for my little guy. I can't thank you enough!!
15 ottobre 2025
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Risposta di Tommee Tippee North America
Hi Rachel,
We pride ourselves on providing great quality products and the service to match! We are glad to hear this has been the case in your experience with us, thanks to the lovely Nicholas.
Thank you for taking the time to leave a review.
-Tommee Tippee
Anna was super helpful in getting me…
Anna was super helpful in getting me additional parts!
15 ottobre 2025
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Risposta di Tommee Tippee North America
Hi Mackenzie,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are always pleased to hear that our Parent Care Specialists was able to be of assistance.
Best wishes,
Tommee Tippee
Quick and efficient
Angel gave me a quick response with information that I need on the replacement parts for my pump. The communication and timelyness of this matter definitely is a five star experience.
12 ottobre 2025
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Risposta di Tommee Tippee North America
Hello Reese,
Thank you for your feedback.
It is wonderful to hear your query was promptly handled by Angel and how satisfied you are with the service you received. We really appreciate you taking the time to leave your review and do hope you continue to use our products and services in future.
Best Wishes
Tommee Tippee
I purchased a two pack of the Tommee…
I purchased a two pack of the Tommee Tippee Starter Cup in February 2025. In September, the straws started falling apart while in use - my son would be happily drinking his milk and then it would stop coming out because the straw had detached. I reached out to Tommee Tippee support in hopes of getting or purchasing replacement straws. Unfortunately they did not have any parts available. The support person who helped me, Debbie, was fantastic and is sending us a different cup as a replacement. I find it frustrating that the cups stop working after only 7 months. They are the only straw cups we found that are truly leakproof and easy enough for our son to drink out of when he was smaller, so they have been our cup of choice for milk ever since we got rid of bottles. But it is disappointing that they don’t last longer!
1 ottobre 2025
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Risposta di Tommee Tippee North America
Hi Lyndi,
Thank you for taking the time to leave a review today.
It is great to hear that Debbie was able to resolve this so easily for you. We are always trying to improve on your products and provide better services for our customers so we will take on board the feedback regarding the longevity of the cups.
Thank you again for providing feedback.
Warm Regards,
Tommee Tippee
Lost the valves to our sippy cups and…
Lost the valves to our sippy cups and customer support was more than helpful by sending me replacement cups. Thank you!
29 settembre 2025
Non scritta su invito
Risposta di Tommee Tippee North America
Hello Lyss.
Thank you for taking the time to leave your feedback.
We are delighted to hear how helpful our Customer Support Team were and how they helped you with your issue.
We hope you continue using our products and services in the future.
Best Wishes
Tommee Tippee
Great Customer Service
My wife lost a part to our son’s water bottle and I was looking to buy a replacement. Unfortunately, they didn’t have the specific part in stock. The representative asked me for some information and then gave me a brand new bottle. Super grateful for the help!
18 settembre 2025
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Risposta di Tommee Tippee North America
Hi Isaiah,
Thank you for taking the time to leave a review of your experience with our Parent Care Specialists.
We hope you and the little one love that new cup when it arrives!
Best wishes,
Tommee Tippee
The customer service team with Tommee…
The customer service team with Tommee Tippee was phenomenal! I reached out to them about a concern with a product I was using and they immediately shipped replacement parts. I will continue to use Tommee Tippee for as long as possible and will begin to use them for baby shower gifts as well! Excellent customer service!
9 settembre 2025
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Risposta di Tommee Tippee North America
Hello CM,
Thank you for leaving your feedback.
We are delighted to hear how pleased you are with the service you received and that you will continue to be one of our valued customers, it really means a lot to us.
We are very pleased that your issue was resolved with replacement parts, please do not hesitate to contact us should you need any further assistance at all.
Best Wishes
Tommee Tippee
Replacements
When I needed replacement parts for my advanced anti-colic bottles, the people at Tommee Tippe were so quick to help me resolve my problem! I couldn't be more happy with their customer service!!
7 settembre 2025
Non scritta su invito
Risposta di Tommee Tippee North America
Hi Anna,
Thank you for taking the time to leave a lovely review on the experience you have had with our Customer Service team!
We are thrilled to hear that you are satisfied with the service provided and you found our team to be quick in helping you resolve this issue. We are glad to hear that you could not be happier with the service you received and we hope you continue to love our bottles as much as we do.
Wishing you all the best!
Tommee Tippee
Angel and Anna were very patient and…
Angel and Anna were very patient and kind
8 settembre 2025
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Risposta di Tommee Tippee North America
Hi Emily,
Thank you so much for your review! We're really glad to hear that Anna and Angel were able to help resolve your query quickly and efficiently.
We truly appreciate your patience and understanding, and we’re happy we could make things right for you. If you ever need anything else, don’t hesitate to get in touch!
Ease of conversation and solving the…
Ease of conversation and solving the problem in minutes. Taylor and Rowan made this process seamless.
3 settembre 2025
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Risposta di Tommee Tippee North America
Hi Andrew,
Thank you so much for your review! We're really glad to hear that Rowan and Tayla was able to help resolve the issue with your query quickly and efficiently.
We truly appreciate your patience and understanding, and we’re happy we could make things right for you. If you ever need anything else, don’t hesitate to get in touch!
Have a lovely day
Kind Regards
Tommee Tippee
Above and beyond customer service for a problem that wasn’t their fault or their responsibility to fix!
Rowan was quick to respond to my inquiry about replacement valves for our cups that my daughter’s daycare misplaced during washing. While they didn’t have the valves to replace mine (which I would have gladly paid for), Rowan ordered me a replacement set of cups. Above and beyond customer service for a problem that wasn’t their fault or their responsibility to fix!
1 settembre 2025
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Risposta di Tommee Tippee North America
Hi Grace,
We always try to go above and beyond to support parents and babies. We are happy to see this has translated in your interaction with us.
Thank you for your feedback, it means a lot to us!
-Tommee Tippee
Antony needs a raise!
Antony was such great help! He helped me find where to order new parts for my pump because I couldn't find them,
29 agosto 2025
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Risposta di Tommee Tippee North America
Hello Brayden.
Thank you for taking the time to leave your feedback.
We are delighted to hear that Antony was a great help and was able to order the Spare Parts for your Pump.
We will be sure to pass your kinds words onto him.
We hope you continue using our services and products in the future.
Best Wishes
Tommee Tippee
10/10!
Debbie, Soph, Sam, and Antony have done a great job taking care of me via Facebook messenger and have helped resolve my issue that was totally my own fault! Great company to do business with and our kiddo loves the bottles and pacifiers.
28 agosto 2025
Non scritta su invito
Risposta di Tommee Tippee North America
Hello Nick,
We are so glad to hear that our Specialists were able to help with your query!
Thank you for your kind words and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Rowan!!! Excellence at its BEST!
Rowan!!!! Top notch customer service rep!!!! Super helpful and provided a solution to my issue. These are by far the best cups I have found (and I've tried a lot of different varieties!) I recommend this brand to everyone and always buy as present for new littles! Please keep doing what you do! Your company and representatives have this customer service and excellent products down to an art! Thank you again Rowan for your help!
26 agosto 2025
Non scritta su invito
Risposta di Tommee Tippee North America
Hello K.R.
We are so glad to hear that our Specialist Rowan was super helpful and provided you with great service!
Thank you so much for your kind words and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
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