Kelly and Florence provided absolutely amazing customer service. They were both so friendly, helpful, and attentive throughout the process. they made everything feel easy and welcoming. Their professi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Had an issue with a bottle and got in touch via the website chat. Was put onto a customer service rep very quickly. Kelly was a wonderful help sorting things out and organising a replacement.
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Spoke with a number of different people in customer service but never once had to repeat myself etc. I required replacement flanges parts which I was trying to source but could not and then team have... Leggi di più
L'azienda ha risposto
Highly disgusted with the communication with Tommee Tippee. I purchased a sterilizer twice, and due to the inside being plastic, it has shrunk. However, the email responses back and forth didn't do an... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per neonati
- Negozio di abbigliamento per neonati
- Negozio per bambini
- Produttore di beni di largo consumo
- Negozio di articoli per la maternità
Scritti dall'azienda
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Informazioni di contatto
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Australia
- 1800 096 938
- tommeetippee.com/en-au
4,4
Eccellente
1486 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great quality products
Great quality products, all my babies have loved their tommee tippee bottles and taken straight to them despite being nursed. Only brand I will use.
25 giugno 2025
Risposta di Tommee Tippee AU
Hi Danielle,
It is so great to hear you and your babies love our products, just as much as we do! Thank you for taking the time to leave your review.
-Tommee Tippee
Great customer service
All the staff I spoke with were super helpful (Jenna, Sam, Rowan, Susie) they sent me detailed help with replacing my parts and ensuring I had the correct measurements etc. They sent all the items I needed on Friday and received by Tuesday super quick delivery. Very grateful to everyone who helped out, great customer service received.
27 giugno 2025
Non scritta su invito
Risposta di Tommee Tippee AU
Hi Sophie,
Thank you for taking your time to leave a lovely review on your experience.
We are glad to hear that you found our customer service team to be helpful and informative when assisting you with your query, we are thrilled to hear that this has been resolved. We understand how important it is to ensure that you have the correct measurements when it comes to feeding times, and we are happy to hear that you are able to get back to your little one with no issue.
We are also glad to hear you are satisfied with the service and your experience with our team!
Wishing you all the best,
Tommee Tippee
Risposta di Tommee Tippee AU
Hello Lisa,
We are so glad to hear that the service provided to you by our Specialists was friendly and helpful!
Thank you so much for leaving a review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Amazing aftercare
Amazing aftercare, really impressed. Angel and Jenna from the help line were really helpful. Thank you
2 giugno 2025
Risposta di Tommee Tippee AU
Hello Sarah,
Thank you for the review it is very much appreciated.
We are glad to hear Angel and Jenna was really helpful and solved your query.
Amazing Customer Service
Jenna was so lovely to speak with and was open in discussion of our inquiry. She was very helpful and gave clear instructions on how to find what we needed with open communication checking in with us post. Made for a very quick resolution and we are very thankful!
13 giugno 2025
Risposta di Tommee Tippee AU
Hi Meg,
Thank you so much for your kind words! We're thrilled to hear that Jenna was able to provide the support you needed and that her clear communication helped resolve your inquiry quickly. We’re especially glad to know that her follow-up made a difference, it’s something we truly value in our customer care.
We'll be sure to pass along your appreciation to Jenna! If you ever need anything else, don’t hesitate to reach out.
Have a lovely day
Kind Regards
Tommee Tippee
Risposta di Tommee Tippee AU
Hi Caitlin,
It is great to hear that you are impressed by our invention. Thank you for taking the time to leave a review.
-Tommee Tippee
Superheroes
Tommee Tippee staff went out of there way to help get an important gift that needed to be here on a certain day. We and the family can not thank you enough.
30 maggio 2025
Risposta di Tommee Tippee AU
Hi Stewart,
So glad to hear you were able to receive your order in time. We hope the gift receiver enjoys the product, just as much as we enjoy making it.
Thank you for taking the time to provide us with your feedback.
-Tommee Tippee
I have bought the tommee tippee single…
I have bought the tommee tippee single breast pump and the flange is too big. I reached out and with great response time, a lovely lady named Debbie assisted me on our to measure for the correct fit and has sent out inserts for free. Amazing experience!
21 giugno 2025
Non scritta su invito
Risposta di Tommee Tippee AU
Hi Brooklyn,
We pride ourselves on providing great quality products and even better service. We are so glad to hear this has been the case, in your experience with us, with the help of Debbie!
Thank you for taking the time to provide us with your feedback.
-Tommee Tippee
The product packaging arrived damaged
The product packaging arrived damaged. Luckily products were fine however.
9 maggio 2025
Risposta di Tommee Tippee AU
Hi Jane,
Thank you for your feedback. We're really sorry to hear that the packaging arrived damaged, that’s not the experience we want for our customers. We're glad to know the products inside were still in good condition.
We’re always working to improve our packaging and will certainly look into this to help prevent it from happening again. If you ever have any issues or concerns in the future, please don’t hesitate to reach out, we’re here to help!
Kind Regards
Tommee Tippee
Using Facebook/messenger Tommee Tippee…
Using Facebook/messenger Tommee Tippee staff quickly responded and were able to work out replacement components I required.
19 giugno 2025
Non scritta su invito
Risposta di Tommee Tippee AU
Hello Sam,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are very happy our customer service team was able to resolve your question.
Best wishes,
Tommee Tippee
Great customer service
I have the Tommee Tipper Made for you electric breast pump and I needed new parts for it.
I spoke to a lady named Jenna in regards to this, she was absolutely lovely to talk to. She assisted me to get the replacement parts I needed and made me feel like I was a valued customer.
18 giugno 2025
Non scritta su invito
Risposta di Tommee Tippee AU
Hi Emily,
Thank you so much for your lovely review! We are so pleased to hear that Jenna was able to help you out and make you feel like a valued customer that’s exactly the experience we want every parent to have.
We will be sure to pass your kind words on to Jenna she will be over the moon to know she made such a positive impression!
Best wishes,
Tommee Tippee
I contacted Tommee Tippee via Facebook…
I contacted Tommee Tippee via Facebook as my bottle was faulty. I was issued a replacement bottle the same day without issue. Very impressed.
17 giugno 2025
Non scritta su invito
Risposta di Tommee Tippee AU
Hi Nicole,
Thank you for taking the time to leave a review today.
We do apologise to hear about the issues you faced with your bottles, however it is great to hear you were able to get this resolved so effectively.
If you ever need any more support please do not wait to reach out.
Warm Regards,
Tommee Tippee
Risposta di Tommee Tippee AU
Hello Eden,
We are so glad to hear that the service you received was helpful and efficient!
Thank you for taking the time to leave a review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippe.
Excellent customer service
4 giugno 2025
Risposta di Tommee Tippee AU
Hello Bibin,
We are thrilled to hear that our Specialist provided you with excellent service!
Thank you for your kind words and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Best customer service from JADE!!!
I messaged Tommee Tippee Facebook page to make aware that I followed all instructions on the box to self sterilise the bottles and it did not work out. JADE was AMAZING with communication she was fast, kind and very helpful I explained my situation and she had all ears and even gave me FREE bottles that I was not expecting at all. So thank you Jade for your time and effort in understanding my situation and having a great outcome!
13 giugno 2025
Non scritta su invito
Risposta di Tommee Tippee AU
Hello Rangitutehanga,
Thank you so much for your lovely review in relation to the amazing service that you have received from Jade.
We are please to hear that this was dealt with quickly for you and you then received the free bottles needed to feed little one.
We will make sure that Jade is giving this feedback to show how well she has done.
We hope to hear from you again soon and thank you for contacting us.
Kindest Regards
Tommee Tippee
So grateful
I sent a Facebook message to Tommed Tippee AU asking where I could purchase different size flanges for my pump - not only were they super quick at replying to me but they sent me 2 sets of flanges in the size I needed for FREE ( I was more than happy to pay for these). Totally recommend TT
19 maggio 2025
Risposta di Tommee Tippee AU
Hi Caitlin,
Thank you so much for your lovely message. 😊
We are thrilled to hear that our team could help you so quickly and even better that the correct flange sizes were sent out to you free of charge!
We’re always here to make your feeding journey a little bit easier, and it means the world to know you’d recommend us
Helpful customer service
Was having issues with my breast pump causing damage as the horn was too big, spoke to customer service where they helped me with sizing and test out two new sizes.
30 maggio 2025
Non scritta su invito
Risposta di Tommee Tippee AU
Hello,
Thank you so much for your lovely review about the service that you have received from one of our Parent Care Specialist.
We are delighted that you have left this lovely review and for contacting us so we can assist.
We hope your Electric Breast pumps works as expected once you have the nee Horns to use.
Kind Regards
Tommee Tippee
Excellent Customer service!
It’s 2.18am and I am writing this review only for the great services I have received from Sophie! Excellent customer service. My Tommee Tippee Dreammaker Sleep Aid is not working properly, Sophie tried her best to help and troubleshoot and finally sending me a new replacement! I am beyond greatful. So happy that I choose this brand. I will definitely recommend to everyone. 😀
30 maggio 2025
Non scritta su invito
Risposta di Tommee Tippee AU
Hello Ftz,
We are so glad to hear that our Specialist Sophie was able to provide you with excellent service!
Thank you for taking the time to leave us a lovely review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
absolutely incredible service
my cat chewed a hole in the air hose of my electric breast pump, i messaged tommee tippee asking if they sold parts as i couldn’t find them and Jenna replied saying she has sent me two. Absolutely incredible service im so greatful i will certainly recommend anyone to get a tommee tipped pump not only because it works great but cause the company has the best service around.
29 maggio 2025
Non scritta su invito
Risposta di Tommee Tippee AU
Hi Caitlyn,
Thank you for taking the time to leave a postive review today.
We're so glad to hear you received such great service. Our goal is to make parenting easier so you can enjoy those special moments with your children, it’s wonderful to hear that Jenna was able to help make that happen.
If you need anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
My query was tended to with great…
My query was tended to with great professionalism and speed.
Clear communication and friendliness
28 maggio 2025
Non scritta su invito
Risposta di Tommee Tippee AU
Hello Tiarra,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We hope you enjoy the rest of your week.
Best wishes,
Tommee Tippee
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