Tobaccostock Recensioni 235

TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I have been ordering merchandise from Tobacco Stock.com for the past couple of years. Their products are always of highest quality and value. They also periodically send out coupons for further sav... Leggi di più

Valutata 5 stelle su 5

Ive ordered for years. This is the first time I had to reach out to them about a missing package. It was not a fault of tobaccostock. They replied quickly, followed through and showed a lot of profess... Leggi di più

Valutata 5 stelle su 5

I had a tricky shipping situation due to a mail forward order with the post office. I gave special instructions to TS (which they followed to the letter), and they got in in contact with me the minute... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

False advertising shipoing options are all the same no matter if you spend extra for quicker shipping. All they will do is print your label and then ship it a week later all shipping optiions are the... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Tabaccheria

Informazioni su Tobaccostock

Scritti dall'azienda

We sell tobacco products such as cigars, premium cigars, cigarillos, pipe tobacco, filter tubes, blunt wraps and more.

Our customer support is 2nd to none with customer service available via chat, email and phone. If you have a question we have a rep standing by to answer your questions or help you solve your issues.

Visit TobaccoStock


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Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

235 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 85% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Quality service and reliable.

When the USPS delivery messed up, TobaccoStock went the extra mile to make sure my order was delivered. They contacted me after USPS reported successful delivery to verify that was true after USPS fixed the mistake.

I have yet to be disappointed by TS. They went above and beyond, this last order.

10 luglio 2024
Valutata 5 stelle su 5

Help customer …

The orders are worked on once it comes up on the computer. Now if you want fast shipping you get it regular you get it. For a company that is so far away from where I live I found that they can be trusted and professional. I'll go across the world if trusted and professional tobacco stock is there. Customer for as long as you are in business THANK YOU 😊

12 luglio 2024
Valutata 5 stelle su 5

Not only is it the prices

Not only is it the prices, but it is especially the people. They have quite a bit of integrity, care about their customers and they're probably the best web vendor I have ever done business with. You need to go no further This is the safest place, the friendliest place and the best prices that I could find anywhere. The products are top-notch and the personnel are in the same category, top-notch!

4 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great company

Great company fair prices and if you have any issues with your order they are prompt at getting back and very polite and helpfull. I recommend them to everyone.

9 luglio 2024
Valutata 5 stelle su 5

Ordered 20 ctn’s cigars on 6/26/24 and…

Ordered 20 ctn’s cigars on 6/26/24 and received them 7/1/24.
Had some ordering screw-ups and contacted the company. We worked out the problem and YES, it was my fault. I could blame it on a senior moment but I won’t. When you get a replacement credit/debt card, remember what zip code it was requested in. I used the zip code in AZ for 30+ years and got my new card in OK. As soon as I used the right address and zip, Ching, Ching. Order placed and cigars delivered 6 days.

26 giugno 2024
Valutata 5 stelle su 5

This company is great

This company is great, this is my first experience purchasing and I messed up a few things placed the order without realizing and emailed them immediately they were very fast to respond and corrected my order for me.

17 giugno 2024
Valutata 3 stelle su 5

Much to be expected from.

I ordered tubes. It took 2 extra days to get to it's destination, no clue why that was. I get them and 3/10 boxes were crushed thanks to USPS handling them roughly. I reached out to support, got a quick reply and ultimately was refunded 3 boxes worth in exchange for me keeping the damaged product. All in all. It's not Tobacco Stocks fault really, it's the carriers fault, but even so, that's why I'm giving 3 stars because it was atleast half decent and they gave decent customer support.

12 giugno 2024
Valutata 5 stelle su 5

Once I purchased the items...

Once I purchased the items, I was told it would be delivered in 5 business days. It actually took 10 business days. However, I do not believe it was the fault of Tobacco Stock. My order sat in Chicago, IL and not being forwarded to where I live. I contacted Tobacco Stock, and they were very professional and handled the issue promptly. They are great to do business with and I highly recommend them.

29 maggio 2024
Valutata 1 stelle su 5

Always a Hassle

Ive been ordering from this company for several months now and it's always a hassle. Half the time the products I order are out of stock. They dont seem to have any inventory system. When I do get my order, the tubes are always crushed. Plus, the shipping costs are ridiculously high. It also seems like their latest reviews are fake like they leave reviews on their own. Not worth the trouble.

13 maggio 2024
Non scritta su invito
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Risposta di Tobaccostock

David,

The reviews are not fake, only verified customers leave reviews on our site and on trustpilot. Tubes can get damaged as they are made of paper and we cannot control how delivery companies handle their packages. Shipping is expensive because we price our products as low as possible and we cannot always afford to pay for shipping. Shipping is expensive and without covering part of the cost via shipping fees we would not be able to operate. That said, please provide us your order number so we can look into your issue.

Valutata 5 stelle su 5

Love this company

Love this company! Been ordering for several years now, they are the best! Good communication, large stock assortment, quick shipping, great prices- 5 Stars from this loyal customer!

9 maggio 2024

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