Get my phone insurance through Tinhat. Been a customer since 08/2025. Had to recently submit a claim because my foldables screen cracked randomly. Submitted the documentation as requested, sent... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Quick and easy to sign up to a policy. Unfortunately after having my phone less than a month, my screen was broken 🙁found claiming, simple, straight forward and all contact was friendly, helpful and... Leggi di più
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Have used tinhat to ensure my sons phone for a few years. Fortunately I havent had to call on them, so cannot comment on that side of their performance, however have always found them quick respondin... Leggi di più
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Would have given a 5 star review except a computer error meant that my daughter’s phone and tablet insurance wasn't renewed at the end of last year which meant the policy didn't roll over. However, M... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
At tinhat™, we specialise in mobile phone and gadget insurance designed to help customers protect the devices they rely on every day. Our aim is to provide straightforward, affordable cover that gives customers peace of mind against unexpected events such as accidental damage, theft, loss, and breakdowns. We understand that smartphones, tablets, and connected devices have become an essential part of modern life. That's why we focus on delivering insurance solutions that are easy to arrange, simple to manage, and backed by responsive customer support. Whether you're protecting a single device or multiple gadgets, we strive to offer competitive cover that fits your needs and budget. At tinhat™, we believe insurance should provide confidence when it matters most. Our goal is to make the process as clear and transparent as possible, from obtaining a quote and purchasing a policy through to policy management and claims support. Customer feedback plays an important role in helping us improve our products and services. We are committed to continually enhancing the customer experience and providing reliable protection for the technology our customers use every day. We welcome reviews from our customers and value every opportunity to learn, improve, and deliver a better service.
Informazioni di contatto
Temple Court Mews, OX4 2ER, Oxford, Regno Unito
- 01865 818 923
- sales@tinhat.co.uk
- tinhat.co.uk
4,4
Eccellente
180 recensioni
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Great customer service thank you so…
Great customer service thank you so much very helpful
7 ottobre 2021
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Risposta di tinhat™
Hi
Thank you so much for your 5 star review and feedback.
We are glad that you are happy with the service you received today.
Thank you
The Tinhat Team
Very happy with the service.
Very happy with the service.
Mohammed was polite and efficient.
21 settembre 2021
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Risposta di tinhat™
Hi Richard,
Thank you for your positive feedback we appreciate your kind words and look forward to providing you a great customer journey again.
Tinhat Team
Excellent service
Excellent service. A quick email asking for an addition to my insurance and I had speedy responses and all sorted within an hour.
Highly recommend
7 settembre 2021
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Risposta di tinhat™
Hello
Thank you so much for your 5 Star Review we really appreciate your feedback.
The Tinhat Team
Phone am very happy with the service and…
i am very happy with the service and the service i was provided was superd mohammed
17 agosto 2021
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Risposta di tinhat™
Hi Andrew,
Thank you for your 5 star review. We are glad you was happy with the service you received. We look forward to speaking to you again.
Tinhat Team
Very pleased with speedy resolution
Very pleased with speedy response, I wasn't able to see a handset that I wanted to insure on their website. Mohammed Khan was a great help and had it appear on the website within the hour! Thank you Tinhat!
11 agosto 2021
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Risposta di tinhat™
Hi Raj.
Thank you for your 5 star review. We appreciate your kind words and look forward to providing you a speedy experience again.
Tinhat Team
The representative Mohammed who delta…
The representative Mohammed who delta with my call did so very professionally and in turn got the order for our companies mobile phones
30 luglio 2021
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Risposta di tinhat™
Hi Geoff,
Thank you for your 5 star review. We appreciate your positive feedback and look forward to provide a great experience again.
TInhat team
Avtar was very quick and professional…
Avtar was very quick and professional when I wanted to update my policy.
26 luglio 2021
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Risposta di tinhat™
Hi,
Thank you so much for the 5 star review we really appreciate your feedback.
Tinhat Team
Mohammed was extremely quick and…
Mohammed was extremely quick and helpful in assisting me to get things changed over. Thank you!
6 luglio 2021
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Risposta di tinhat™
Hi Kiana,
Thank you for your positive feedback. We appreciate your kind words and look forward to providing you an excellent experience again.
Tinhat Team
Simple and easy to deal with
Simple and easy to deal with. Hassle free. Mr Avtar Singh was extremely helpful.
15 giugno 2021
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Risposta di tinhat™
Hi
Thank you so much for the 5 star review and we are glad that you are pleased with the service you have received today.
The Tinhat Team
Excellent fast service from Avtar
Excellent fast service from Avtar. I have just upgraded my phone and am pleased i am able to stay with TinHat and also that he made the process so easy. Thanks Avtar!
1 giugno 2021
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Risposta di tinhat™
Hi Ryan,
Thank you for your 4 Star review. We appreciate your kind words and look forward to helping you again in the future.
Tinhat Team
Great service
Great service, detailed information with loads of other added benefits that other insurance providers aren’t offering.
4 maggio 2021
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Risposta di tinhat™
Hi Carol,
Thank you for purchasing Tinhat gadget insurance. We appreciate your 5 star review and look forward to providing you a great service again.
Tinhat Team
Easy to switch phones
Hi Tinhat were very helpful and easy to use to register my new phone to switch from my old out of use phone with no issues.i just needed basic info about the phobe such as a proof of purchase and imei number.
21 aprile 2021
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Risposta di tinhat™
Hi Craig,
Thank you for you 5 star review. We appreciate your positive feedback and look forward to providing you a quick and easy service again.
Tinhat Team
Risposta di tinhat™
Hi,
Thank you for your 5 star review, we appreciate your kind word and look forward to providing you great service again.
Tinhat Team
Fake insurance company
This company is rubbish please don't trust this company is fake they charge you of money the customer services is very rude dodgy peoples working in this company .
RUBBISH RUBBISH RUBBISH .
10 aprile 2021
Non scritta su invito
Risposta di tinhat™
Hi Waqas,
Thank you for your feedback and apologies for the experience you have had in regard to your Tinhat Gadget Insurance policy.
We have looked in to this policy and can confirm that your claim was declined in line with the terms and conditions you have signed for. This is an unfortunate event however if you feel there is any further assistance you require on your claim, please contact the claims team.
Email: gadgetclaims@davies-group.com.
Telephone 0345 074 4810. The call centre is open from 8:30 am to 6:30 pm Monday to Friday, and from 8:30 am to 1:00 pm on Saturday.
Thanks Tinhat Team
Fairly impersonal
Fairly impersonal. Called to cancel today. Seemed overpriced considering that two years premium would cover the phone cost on Music Magpie’s trade in value.
25 marzo 2021
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Risposta di tinhat™
Hi Denny,
Thank you for your feedback.
We are sorry to hear you called to cancel.
Our premiums are based on the current market value of the handset. If you would like to discuss this further, please do not hesitate to get in touch on 01865 818923.
Tinhat Team
Good customer service
I tried to contact Tinhat this morning but kept being cut off .After leaving an email Muhammad rang me back shortly and made sure I had all the help I needed thanks again Muhammed
19 marzo 2021
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Risposta di tinhat™
Hi Lara,
Thank you for your 5 star review .We appreciate your kind words and look forward to providing you a great experience again.
Tinhat Team
I had taken out this Insurnace for my…
I had taken out this Insurnace for my husband’s phone, since 2019 no problems so far and told be that they would be reducing the DD by £1.00 which makes a difference but as he has brought a new phone it’s £8.99 which still is not bad.
9 marzo 2021
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Risposta di tinhat™
Thank you for your 3 star review.
We appreciate your positive feedback and look forward to speaking you again.
Tinhat Team
Brilliant mobile phone insurance company
I took out this Mobile Phone Insurance for my son. I have had no problems, just had to cancel as he has now got a different phone.
25 febbraio 2021
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Risposta di tinhat™
Thank you for your 5 star review.
We appreciate your kind words and look forward to providing you insurance again.
Tinhat Team
Fantastic service from Mohammed
Fantastic service from Mohammed. Very knowledgable and explained everything throughly. Very helpful.
Mohammed got me the best price out of all the gadget insurance!
Very happy customer!!
17 febbraio 2021
Non scritta su invito
Risposta di tinhat™
Hi Claire
Thank you for your review and we appreciate you choosing Tinhat Gadget Insurance.
Kind regards
The Tinhat Team
I think the tinhat they were really…
I think the tinhat they were really helpful and they given me information about my insurance and they really helpful change my payment date etc they given me right information and date and how much think so poilte to me and letting me know by email
15 febbraio 2021
Non scritta su invito
Risposta di tinhat™
Hi Sarah,
Thank you for your 5 star review.
We appreciate your kind words and look forward to providing you a great customer experience again.
Tinhat Team
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