There are essentially two services running through Time Etc: 1. Your assistant 2. Customer management #2 is fully in their control. And they work hard to make sure their customers are happy.... Leggi di più
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We have had great experiences with all 3 assistants Time has paired with us. All with integrity and workmanship. It's been a pleasure.
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Dharmisha and Lucy have been fabulous in supporting me with my business admin as a therapist. They really make a difference and are both passionate in their support. Dharmisha has excellent creative s... Leggi di più
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Tried and failed with 3 VA companies previously due to language issues, poor communication and delays on tasks. TimeEtc has higher hourly fees but the quality and efficiency actually make it more aff... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Experienced Virtual Assistants by Sir Richard Branson's former assistant. Up to 90% more cost-effective than hiring full-time. U.S. and UK.
Informazioni di contatto
Lyndon House, Hagley Road, B16 8PE, Birmingham, Regno Unito
- happiness@timeetc.com
- timeetc.com
4,8
Eccellente
254 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I have had great experiences with all…
We have had great experiences with all 3 assistants Time has paired with us.
All with integrity and workmanship. It's been a pleasure.
9 aprile 2026
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Risposta di Time Etc
Hi Angie,
Thank you so much for your kind words - it really means a lot to us! We’re delighted to hear that you’ve had such positive experiences with Carolynn, Felicia and Dominique, and that their integrity and workmanship have stood out.
It’s been a genuine pleasure supporting you, and we truly value your partnership.
Thanks again!
Louise,
Client Experience Manager
Megan is an outstanding remote assistant!
Megan is an outstanding remote assistant, she has a strong attention to detail, excellent task management, and proactive approach. She consistently delivers high-quality work, is fast and stays organized, and can be trusted to handle responsibilities with minimal oversight.
25 marzo 2026
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Risposta di Time Etc
Hi Rebecca,
Thanks so much for sharing this! We’re delighted to hear how happy you’ve been working with Megan.
It’s wonderful to know that her attention to detail, organization, and proactive approach have made such a positive impact. We know how valuable it is to have someone you can truly rely on, and we’re so pleased Megan has been able to provide that level of support.
We really appreciate you taking the time to leave this feedback!
Louise,
Client Experience Manager
Everybody is helpful.
25 marzo 2026
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Risposta di Time Etc
Hi Mark,
Thanks so much for sharing your thoughts - we’re really pleased to hear that you’ve had such a helpful experience with the team!
We look forward to continuing to support you. Thanks again!
Louise,
Client Experience Manager
I have been looking for a good VA company for two years . . .
I have been looking for a Virtual Assistant on and off for a couple of years, but have not been able to find something that is affordable, flexible, and able to deliver what I need. I have been with Time Etc. for three weeks, and I have been very encouraged and pleased. Time provides a helpful onboarding experience and assigns a Client Happiness Consultant to guide you through the process. My CHC, Nardia, has been great. She's been available to help with anything that I have needed. She was incredibly helpful in the process of matching me with potential VAs. I found two great options in my first two interviews. I'm not sure if that's normal, but Time provided several good options to choose from, and I was able to find my VA rather quickly. Time also provides a video series with short, concise tips for how to make the best use of your VA from the beginning. In two weeks, my VA has developed a task management system that fits how I best process goals, projects, and tasks. I have been trying different task management systems for four years and have not found something that works well for me. This new system is going to increase my effectiveness and decrease wasted time in significant ways. My VA has also begun managing my email inbox and expense reports. Additionally, he is working on taking over two more important tasks that are necessary, but draining for me.
One aspect of Time's system that I really appreciate is that my VA logs in and out every time he works on a task or project for me. I know what he worked on, when he worked on it, and how long he worked on it, down to the second.
A second thing that I appreciate about Time is that they provide guidance on how to create an environment of positive and critical feedback from the beginning. This helps insure that work is being done well and that the VA learns what you expect from them and how they can best work with you. My Client Happiness Consultant, Nardia, has also been checking in to make sure things are going well, and to help navigate feedback, if needed.
Another feature that I like but haven't needed is that I can switch VAs anytime I want without having to invest the time and energy navigating a messy breakup. Time helps take care of all of that on their end.
Here is a little insight as to the investment I have made over the last three weeks from the point of interviewing potential VAs to today. I have invested an average of 4 to 6 hours per week choosing the VA, familiarizing myself with Time's system and platform, and helping my VA get started. This has only been for three weeks, and will decrease as the VA and I continue to learn how to work together more effectively. But it is necessary for the successful onboarding and partnership of your VA to invest a decent amount of time helping them learn how to best work with you. You could also spread this time out over a longer period of time. I chose to dive in right away and invest as much as possible on the front end. It's paying off in significant ways already.
20 marzo 2026
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Risposta di Time Etc
Hi Brennen,
Thank you so much for taking the time to share such a detailed overview of your experience - it really means a lot to us! We’re delighted to hear that your first few weeks with Time etc have been so positive, and that you’ve found the onboarding process, matching experience and support from Nardia so helpful - we'll be sure to pass this on to her!
It’s especially great to hear how quickly you were able to find the right VA in James, and that the system he's set up for you is already making such a difference to how you manage your time and workload.
It's also really interesting to hear your thoughts around the initial time investment - we appreciate that this can look different for everyone, and it’s great to hear that this approach is already paying off for you.
Thank you again for your kind words and for sharing your experience so openly. We’re so pleased to have you with us, and we look forward to continuing to support you!
Louise,
Client Experience Manager
Excellent service
Easy, efficient, excellent value and tremendous service.
12 marzo 2026
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Risposta di Time Etc
Hi Peter,
Thanks so much for sharing your feedback! We're really pleased to hear you've found the service easy and efficient - that's exactly what we aim for!
We're glad to have you with us and look forward to continuing to support you. Thanks again!
Louise,
Client Experience Manager
Efficient, timely, well organised support
Dharmisha and Lucy have been fabulous in supporting me with my business admin as a therapist. They really make a difference and are both passionate in their support. Dharmisha has excellent creative skills as well as great general admin support. She has helped me on wix, googlespace, canva and zanda to name a few. When I had a recent bereavement, Lucy Customer experience manager, sent me some flowers which was so thoughtful.
9 marzo 2026
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Risposta di Time Etc
Hi Becky,
Thank you so much for taking the time to share this! We're thrilled to hear that Dharmisha and Lucy have been such a positive support for you and your business.
It’s wonderful to hear that Dharmisha’s creative and administrative skills have made a real difference, and - alongside her passionate support - I’m so glad Lucy’s thoughtful gesture during your bereavement was meaningful.
I’ll be sure to share your kind words with both of them - they’ll be delighted to know their support is so appreciated. Thank you again for sharing your experience!
Louise,
Client Experience Manager
The secret is customer service.
There are essentially two services running through Time Etc:
1. Your assistant
2. Customer management
#2 is fully in their control. And they work hard to make sure their customers are happy. Five start treatment.
On the other hand, #1 can be difficult. I've invested some time in some duds. But I've had sustained help from two stellar assistants.
4 marzo 2026
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Risposta di Time Etc
Hi David,
Thank you so much for taking the time to share your feedback - we really appreciate your honesty and detail.
We're thrilled to hear that our customer management team has provided the five-star experience we aim for, and that you’ve felt fully supported on that side. Lucy will be really pleased to hear you've been happy with her support.
I also completely understand your point about finding the right assistant. Matching the right person to your needs can take a little time, and I appreciate your patience as you’ve worked through that process. It’s fantastic to hear that you’ve now had sustained support from two stellar assistants - that’s exactly the outcome we hope for!
Your feedback is invaluable, and we’ll continue working to make every aspect of Time Etc. as seamless and effective as possible. If there's anything I can do to turn your experience into a five-star one, you're very welcome to reach me directly on louiseclarke@timeetcteam.com.
Thank you again for sharing your experience and for trusting us along the way.
Louise,
Client Experience Manager
Time etc are fantastic company…
Time etc are fantastic company providing an excellent service, and are both extremely professional and a pleasure to deal with, especially Laura Diver.
25 febbraio 2026
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Risposta di Time Etc
Hi Andrew,
Thank you so much for your kind words. We’re delighted to hear you’ve had such a positive experience with Time etc. Providing a professional, supportive service is always our goal, so it’s wonderful to know this has been your experience!
Laura Diver will be especially pleased to hear your feedback - we'll be sure to pass this on to her! We truly appreciate you taking the time to share your experience - thanks again.
Louise,
Client Experience Manager
This has been one of the most important…
This has been one of the most important phone calls I made—Time Etc perfectly paired me right off the bat. Thank you!
1 febbraio 2026
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Risposta di Time Etc
Hi Emily,
Thank you so much for taking the time to share this - it really means a lot to us.
We're genuinely delighted to hear that your pairing felt like such a great fit from the start - that’s exactly the experience we strive to create!
We appreciate you being here, and as always, we’re here if you ever need us.
Louise,
Client Experience Manager
Perfect or growing companies
Time Etc is purpose built for companies like ours. Big enough to need help, too small to hire full time people. Scalable to fit our needs, bringing vetted and great people to the table.
14 febbraio 2026
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Risposta di Time Etc
Hi Mark,
Thank you so much for your kind words - this is exactly what we aim to provide.
We know many growing businesses reach that stage where support is essential, and it’s wonderful to hear that the flexibility of support and quality of our assistants are making a real difference for you.
We truly appreciate you taking the time to share your experience, and we look forward to continuing to support you as your business grows.
Louise,
Client Experience Manager
Kylie and Nardia have been great
Kylie and Nardia have been great. Nardia did a great job from the onboarding/admin side and Kylie has done really great job on the VA side. If you are looking for VA's that work quick and effectively go check out Time Etc.
9 febbraio 2026
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Risposta di Time Etc
Hi Keith,
Thank you so much for taking the time to share this - we really appreciate it!
It’s great to hear that both Nardia and Kylie have got things off to such a positive start for you. We’ll be sure to pass your kind words on to them - they’ll be thrilled to hear how helpful their support has been.
Thanks again for choosing Time etc - we’re really glad to be supporting you and look forward to continuing to work with you.
Louise,
Client Experience Manager
I am a freelancer but also Audhd
I am a freelancer but also Audhd. I’ve been working with Time etc for a few months and the weight off my mind has been amazing. I struggle with executive dysfunction and my VA has helped organise and keep me working on the parts of my job I like while she enjoys the parts I don’t 😅 thank you Time!
1 novembre 2025
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Risposta di Time Etc
Hi Katy,
This means so much to hear - thank you for sharing!
We’re really glad your assistant has been able to take some of that load off and help you focus on the parts of your work you actually enjoy. That’s exactly what we hope for when we match clients and VAs - less stress, and more space to do your best work.
We're glad to be supporting you! Thanks again.
Louise,
Client Experience Manager
Great work from Brittany
I am really enjoying the work the Brittany Luechoy with Time Etc is doing for me.
15 gennaio 2026
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Risposta di Time Etc
Hi Lavonne,
Thanks so much for sharing this - we’re really pleased to hear how much you’re enjoying working with Brittany. It’s great to know the support she’s providing is making a positive difference for you. If there’s ever anything else we can do to support you, we'd love to hear it.
Thanks again!
Louise,
Client Experience Manager
Great team
The team at time etc. are super responsive and the people I've worked with - both in terms of support - Leah is great - and then the PAs themselves have been great, especially Karen and Tam. I'm really pleased I found them as it's a cost-effective, practical solution for my business.
27 gennaio 2026
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Risposta di Time Etc
Hi Katie,
Thank you so much for the lovely feedback - it really means a lot to us! We’re so glad you’ve had a positive experience with the team, and I’ll be sure to pass this on to Leah, Karen, and Tam as well. It’s great to hear the support has felt both practical and cost-effective for your business - this is exactly what we aim for! Thanks again for taking the time to share this, and we’re really pleased to be supporting you.
Louise,
Client Experience Manager
I've loved working with Virtual…
I've loved working with Virtual Assistants from Time Etc. They have been professional, organized, and make it easy for me to finish the small tasks that I would otherwise put off.
22 gennaio 2026
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Risposta di Time Etc
Hi Samantha,
Thank you so much for sharing this. We’re really pleased to hear that Sarah has helped make those smaller, easy-to-delay tasks feel more manageable. It’s great to know the support has been professional and well organized too - that’s exactly what we aim for, so we're really glad this has shone through in your experience.
We really appreciate you taking the time to leave a review - thanks again!
Louise,
Client Experience Manager
Five-Star Support with Real Results
Lucy at Time, etc provides a rare balance of strong business execution and genuine personal care. She is highly responsive, respects time, and communicates clearly—qualities that make working with her efficient and dependable. Her ability to quickly connect me with skilled, well-trained assistants has been a major asset in scaling my social media and marketing efforts. Having access to a large pool of proven, five-star assistants adds real, measurable value.
What truly sets Lucy apart is how she goes beyond the transaction. She follows through, anticipates needs, and takes personal ownership in ensuring outcomes are right, not just completed. Her service reflects professionalism, diligence, and a sincere commitment to helping others succeed—five-star business support delivered with a thoughtful human touch.
23 gennaio 2026
Non scritta su invito
Risposta di Time Etc
Hi John,
Thank you so much for taking the time to share this - it really means a lot. We’re delighted to hear how impactful and valuable the support has been, both in terms of scaling your marketing efforts and in the way Lucy has supported you throughout the process.
Your words capture exactly what we strive for: reliable execution paired with genuine care and ownership of outcomes. Lucy will be incredibly appreciative of this feedback, and we’re grateful for the trust you’ve placed in us and our assistants. Thank you again for such a thoughtful review, and we look forward to continuing to support you!
Louise,
Client Experience Manager
They market well but perform poorly with some effort to make it right.
We’ve had 4 assistants with Time Etc. Within two different companies. None have worked out entirely. Although 1 did better than the others and I think has potential with the right management.
One quit without telling anyone and not even Time Etc knew she stopped working for them, for weeks. We found out only once customers started calling saying they couldn’t get a hold of her. With weeks of work incomplete and no clear sense for what was what, Time etc’s response was not great initially. They completely ignored the discussion and instead just send a casual email asking us to pick another assistant. They didn’t call or try to discuss outstanding work, status etc.
Another assistant just kept telling us each week why they couldn’t get done with the work from the previous week. It always seemed to be a misunderstanding. When we let them go, both Time Etc and them were confused.
Another, we only assigned one task type and it needed to be done daily. It was a 20min task when she would perform it. We would constantly learn she was weeks behind on it. We would ask her for a daily email just so we knew it was done. She’d send the email for the 1st couple days and then just stop. The funny thing was, our hours were always used somehow.
Time etc as a company doesn’t have an answer mostly. They don’t seem to manage the staff. They don’t have good systems to know what’s going on with the team or work. We've grown suspicious of their screening and question whether its all they claim. The assistants often don’t have common software or the skills Time etc boasts. When there’s an issue, Time etc's first response is typically just an offer to change the assistant and “start over” leaving the training and catch up to be the client's burden.
They market well but performance has really struggled. With the changes of assistants, expiring of unused hours and little management, we've grown frustrated after quite a bit of patience and effort to resolve before cancelling.
I keep thinking it was me until other staff and a second company brought time etc on and had the same experiences.
The one thing they did seem to respond to was the cancellation. At that point, they reached out to see what they could do to help reduce the burden of the experience and the time lost. In fact, at that point, a particular Tine Etc manager stepped in and worked pretty darn hard to see that the experience ended differently than it had been. Over the final several weeks, they were helpful, involved, looked after the work that needed to be closed out, followed up to see that work was being transferred back to us and communicated frequently. We were grateful in the end for the effort to finish strong despite our ultimate cancellation. We hope they can make the necessary adjustments so that they and their clients can thrive in this much needed space.
18 gennaio 2026
Non scritta su invito
Risposta di Time Etc
Hi Selah,
Thank you again for sharing your feedback so openly. I fully acknowledge the experiences you’ve described and understand the disruption this caused across multiple assistants and accounts.
I’m grateful we’ve been able to talk through this in detail, as it’s helped me properly understand where things broke down and how that impacted you. Your feedback has been reviewed at a leadership level, and the areas you highlighted - assistant continuity, visibility of work, and how issues are handled when things don’t go to plan - are already being addressed through immediate improvements. Your insight has helped sharpen that focus.
While this experience isn’t reflective of the standard journey we aim to deliver for most clients, it clearly highlighted gaps in how this situation was handled, and we take responsibility for that. The learning from this is being taken seriously and is actively informing the changes we’re making.
I’m also pleased we were able to reach a resolution that felt right for you, and I want to thank you again for engaging so constructively throughout the process. While this doesn’t undo what you experienced, I appreciate the opportunity to learn from it and improve.
If you do decide to update the review at any point to reflect how this was ultimately resolved, we would of course appreciate that - though there’s absolutely no obligation. Either way, thank you for the openness and fairness you’ve shown.
I’m committed to continuing to support you as we work through the next steps together.
Best regards,
Louise
Client Experience Manager
Time,etc is highly recommended
Time,etc. has been essential to my business. Because My Time,etc assistant Arianna is not only detail-oriented but also proactive in finding solutions to problems. That quality gives me peace of mind.
10 gennaio 2026
Non scritta su invito
Risposta di Time Etc
Hi Tom,
Thank you so much for sharing this - it really means a lot to us!
We’re delighted to hear how impactful Arianna has been for your business. Her attention to detail and proactive approach are exactly the qualities we look for, and it’s wonderful to know she’s giving you that peace of mind.
We truly appreciate you being here, and we look forward to continuing to support you!
Louise,
Client Experience Manager
I absolutely love the support from my assistant, Melissa.
Having assistance has really freed up time for me to work on more important tasks. I absolutely love the support from my assistant, Melissa. She is outstanding.
5 gennaio 2026
Non scritta su invito
Risposta di Time Etc
Hi Stephanie,
Thank you so much for sharing this! Freeing up your time to focus on what matters most is exactly what we aim for, and we’re thrilled to know how much of a difference this has made for you. It’s wonderful to hear your positive thoughts about Melissa's support, and we’ll be sure to pass along your kind words - she’ll be delighted to hear them. Thanks again for taking the time to share your experience - we appreciate you!
Louise,
Client Experience Manager
HIRE Time Etc. NOW! They're Awesome!
Time Etc. is a truly fantastic company. They are highly professional, and even more than that, the most customer satisfaction company I have encountered. I have been a customer for 1.5 years and deciding to hire them was truly one of the best professional decisions I have ever made. My assistant is an absolute STAR and we were matched through Time Etc. hyper focus getting to know me and my needs. HIRE Time Etc. NOW. You will NOT be disappointed!!
18 dicembre 2025
Non scritta su invito
Risposta di Time Etc
Hi Donzel,
Thank you so much for your amazing review!
We’re thrilled to hear that your experience with Time etc has been so positive over the past 1.5 years and that your assistant has been such a great fit. It’s also wonderful to know that our team’s dedication to understanding your needs has made a difference.
Your kind words mean a lot to us, and we’re so glad we could help make your professional life easier. We look forward to continuing to support you!
Louise
Client Experience Manager
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