Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I order cases of MAMO but only received 6 out of the 10. The difference was suppose to be refunded to me back in Aug. It is now Oct and I have not received my refund. I would email them every week and... Leggi di più

Valutata 5 stelle su 5

Quick Delivery and Fair Prices Easy-to-navigate website that has most new cards. I ordered and got exactly what I expected and more! I was building Rescue-ace and got a free Starlight Quick Attacke... Leggi di più

Valutata 5 stelle su 5

Placed order on 01/21, order has been on “Shipment information received” since 02/02 after I reached out and they said order would ship out. UPDATE: Store reached out and went above and beyond to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have used Tierzero many, many times throughout the years. As a collector, player and re-seller they have always done a fantastic job of quick dispatch, quick delivery and great prices. I have never... Leggi di più

Dettagli dell'azienda

  1. Negozio di compravendita di figurine

Scritti dall'azienda

Trading Cards, Board Games, Accessories and everything in between. We take pride in offering the latest products, the best prices and most importantly, outstanding customer satisfaction.


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

118 recensioni

5 stelle
4 stelle
3 stelle
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 93% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,8

Tutte le recensioni

(118)

50 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Loyal customer of 10 years

I have dealt with Tier Zero Games for over ten years. I started back at Nats in Birmingham, and Ollie, sorted everything out I needed for the event and a bit of bling on the side. Consistently, they have delivered and I would recommend them. Thank you for what you do. I shall continue to buy from them!
Shaun WIlbraham

23 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

Inaccurate order

I got sent out a Weiss, Lightsworn archfiend instead of my second Veidos the Eruption Dragon that I ordered. I also got a 4th awakening of Veidos which i didn't order.

7 gennaio 2026
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Risposta di Tier Zero Games

Hello Alexander,
I’m very sorry to hear one of the cards was incorrect in your order, but if you would like to email us we will of course fix this for you.

Valutata 1 stelle su 5
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Risposta di Tier Zero Games

Hi Jack,
I am really sorry to hear that, we do not seem to have ever had any contact from you but would love to help get this resolved for you if you could send us an email with your order number? Thanks.

Valutata 1 stelle su 5

I have received no updates on my order…

I have received no updates on my order in over a week.

2 dicembre 2025
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Risposta di Tier Zero Games

Hi Mitchell, i am very sorry you felt you didnt recieve an appropriately timed update but if theres anything we can do to help please do feel free to email us at sales@tierzerogames.com

Valutata 1 stelle su 5

Poor service

What went wrong i placed a pre order for a deck core to realise date 4th December so in theory should arrived friday or Saturday 24 hours deilvery.

No instead dispatched wensday wait for 5 days and still hasn't arrived ive been lied to and let down im switching who I trust getting deck cores from

2 dicembre 2025
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Risposta di Tier Zero Games

Hi Alexa, i am very sorry you wasn't happy with the service provided, I looked into your case and it appears it was dispatched on the Friday as expected, but delayed by Royal Mail in arriving to you, which whilst we would love to be able to control we sadly can't. If you do feel we could have done more to help with your order or the service you received please feel free to respond to us at sales@tierzerogames.com and we will make sure to take this feedback onboard

Valutata 1 stelle su 5

Extremely Poor Communication and Follow-Through

I rarely leave negative reviews, but my experience with TierZero Games has been genuinely frustrating. After placing an order, I encountered repeated issues with shipping, tracking, and communication. Despite being told my order would be reshipped via DHL Express and that a partial refund would be issued to reflect updated card values, I had to chase multiple times for any confirmation or follow-up.
The tracking information was only shared after several emails, and as of writing this, I still haven’t received the promised refund. Every step of this process felt like pulling teeth — I was constantly left in the dark and had to initiate contact just to get basic updates.
I understand things can go wrong, but the lack of transparency and accountability here turned what should have been a simple transaction into a drawn-out ordeal. I won’t be ordering again, and I’d caution others to be wary of the customer service experience.

4 settembre 2025
Non scritta su invito
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Risposta di Tier Zero Games

Thank you for taking the time to share your experience — we’re genuinely sorry for the frustration this caused.

You’re absolutely right that this situation fell short of the level of service we aim to provide. While shipping disruptions and valuation adjustments can occasionally occur, the lack of timely communication, delayed tracking information, and the outstanding refund you mentioned are not acceptable. You should never have had to chase us for basic updates, and we regret that this became a drawn-out and stressful process for you.

Transparency and follow-through are priorities for us, and it’s clear we missed the mark here. We appreciate you acknowledging that issues can arise, and we take seriously your feedback about how this was handled once they did.

We’d like the opportunity to review your order in full and ensure the refund and any remaining concerns are resolved properly. Please reach out to us directly at sales@tierzerogames.com
with your order number so we can address this as quickly as possible.

Thank you again for your honest feedback — it helps us identify where we need to improve.

Valutata 1 stelle su 5

Very slow and bad customer service

Will not refund when cancelling an order. Customer service is hard to get in touch with, takes multiple emails to get any response. Continuing to hold money for a very long time with terrible excuses. Weeks have gone by and I still have no product and no refund. Can not recommend

22 settembre 2025
Non scritta su invito

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