Three Business Recensioni 91

Lack of response from my account manager.
Thank you for your response Three, i have tried the contact us page, which is also a waste of time! My account manager is sales base, therefore priority is on new business, you should have dedicated account managers to look after you exsiting clients.

I've used three for years but since they merged with Vodaphone the signal has been rubbish. for the past three months I've regularly checked network status in the local areas and without exception every time I get the same message

We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

it's not good enough, at the moment I find it's both faster and more reliable to stick post-it notes on to seagulls and ask them to deliver them to my clients

It's been an ongoing nightmare dealing with Three Business as I have had no incoming calls for six and a half days and no outgoing calls for four days starting two weeks ago; complained via email to their CEO Max Taylor and have not received any acknowledgement or response from him or his fellow directors or managers which is unbelievably disrespectful, incompetent and complacent to say the least! This company do however offer good prices and fairly good signal strength around the areas I live in and travel to so that is a positive but they fall down on ALL aspects of Customer Service politely arguing against you instead of helping you which means that they have zero customer loyalty and actively employ staff who have 'virulently anti business customer' policies in place to deliberately frustrate you whilst obfuscating and spinning you around in circles. The CEO is clearly uninterested in resolving my series of high level serious complaints and has instead decided to ignore emails to him and his team which is grossly negligent and shows him in poor light! They have the audacity to call themsleves "THREE BUSINESS" but in reality they are wilfully 'ANTI BUSINESS' and will remain so unless their policies become far more customer friendly and they respond via phone which is something they pretend they don't have the power to do to make 'outgoing' calls and hide their incoming phone numbers re-routing you to their indifferent Mumbai call centre which then adds insult to injury...they have talked about some kind of compensation but nothing has been agreed yet as this is ongoing and I will update this review if anything changes...what will happen now is Three will respond to this as they have done in every other review with a 'standard' message that does nothing to resolve the complaint and is a joke...try having a mobile phone which for six and a half days has no service and then you'll understand how I have been mistreated by the whole of Three Business

Despite living 50 yards from the mast, my 5g signal only gives me 60-70mbps when it should be over 200mbps.

Three sent me 2 SIM cards and neither could get past 70mbps. I tried the cards in three different iphones and they all gave the same result.

Just upgraded for another year,ive 3 accounts, been with 3 for alot of years and yet again they gave me a good deal

I felt forced to take the contact and the terms of cancellation were not properly explained

I always use the 3 shop in Grimsby, (since 2007) and I like to see Carol who is very knowledgeable about the phone plans.

Shambolic company. Cancelled a mobile broadband contract in January. 3 phone calls. 3 chats. Still have the device that apparently needs to be returned to end this.
- when cancelling not told had to return device
- chat agent told me take it into a store. Store not their job
- next agent said an email had been sent with a drop off QR code
- no email
- next agent told me email used was not the one on the account and was in fact completely made up
- agent said email resent to correct email address
- no email received
- agent today said would send a Jiffy bag. Address on account no longer used. Agent then said would put me on hold while she “spoke to her team”. I said you will not, stay on the line and work this out. Magically she was then able to change the address. You couldn’t make it up. Apparently a Jiffy bag has been sent. We will see.

So much time wasted thanks to a company that is simply atrocious in its service and people. Lies, no accountability, agents who just want you and your problem off their desk, it’s shambolic. No wonder three won’t exist soon.

Avoid at all cost.

We attended the Three shop in Port Talbot and were helped by Nathan. He was very helpful and helped us set up our new phone tablet. Nathan was pleasant and polite at all times which contributed to our positive experience while in the shop.Thank you Nathan.

You guy was polite knew his product and walked me through the whole process. I had a host of questions which he was patient enough to listen too and answered them all without any problems.

Great service, many thanks to Mark Burns for renewing my contract. Keep up the good work.

Poor advice in store which gives you less options than on line.
I won’t be doing any future deals.
I ended up paying more money for less data than I had previously.
I think that they are only interested in in securing the business for a further 2 years.
I was later sent a letter by Three advising that my contract was ending and I would go onto a rolling monthly contract.
This would have been cheaper and kept me on my existing plan.
Apparently, there is no cooling off period for plans taken out in store.
Obviously they don’t tell you this in store. Shocking service.

Great price, intermittent service and poor customer service. Problems happen but getting them sorted is very inefficient and time consuming. - *Update no request received for any info to investigate*

Switch the three around December so far the customer service so helpful and very quick resolve any issues that I had prices are littel on high side but you pay for what you get my signal been perfect around my home town unfortunately over Christmas I had travel where there was no signal left me without service but this I been assured being looked into as we speak known long term issue that’s being worked on but overall very positive experience will be recommend anyone to join

The three network is excellent I'd love to give it the extra 1 ⭐ but there are so many things the network needs to improve on? Signal is the highest issue here especially in places today where the competition is doing better for example the underground stations remote areas I'm sure many people will agree with me.

Regarding this review I have since forwarded my concerns to Three via the Call Centre, Three Store and website and I have been dealt with fairly and promptly. The matter is to be resolved. Thank you

Three offers good value and we run our Internet using their mobile signal from a nearby tower. However (it was coming wasn’t it) the signal is now not as fast or strong and I guess this is related to their merger with Vodaphone and sharing masts. If it continues to get worse we will need to change providers

My contract renewal was done smoothly by helpful and friendly staff at Enfield branch. It goes without saying why it was a renewal.

The worst experience I've ever had in my life

Poor reception, and when I complained was told it’s a long-term issue. no quick fix. Online customer service agents were rude.