I made a mistake in my order- completely my fault. The customer service team responded to my email really quickly and fixed my error but also managed it in such a lovely, kind and supportive way. Than... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Selecting and ordering the wine was very easy. Delivery was very quick, the courier arrived within the given delivery window and treated the box with respect. The bottles were superbly packed for... Leggi di più
L'azienda ha risposto
Since buying wine from the the Wine Flyer, I can say not only are their wines superb, but their customer service is excellent as well Nothing is too much problem for them.
L'azienda ha risposto
Ordered wine at the weekend,it was delivered 48 hours later,considering we live at the top of Scotland, that was impressive. I had a problem applying a bonus voucher, within 90 mins of the next work... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Our best experiences of wine are so often related to those moments we've all had when travelling, whether in a restaurant in a far away city or a visit to vineyard. At The Wine Flyer, we know that the right wine can transport you out of the moment, back to those memories. Our mission is to make the products you experience during your travels, whether onboard a British Airways flight or at the destination, accessible to everyone, all the time. Using our experience of selecting and serving in the airline environment, with it's limited space to store products and the impact of altitude on taste, we have curated an edit of wines, beers, spirits, and non-alcoholic drinks that provides something for everyone. Many of our products are served on, or exclusive to British Airways, some are selected to complement and some are recognisable well-loved brands like Whispering Angel, Moet and Penfolds. And by choosing to get your wine, beer, spirits and non-alcohol drinks from The Wine Flyer, you can collect Avios at unparalleled rates that speed up that next getaway.
Informazioni di contatto
4,8
Eccellente
8K recensioni
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Ha risposto al 100% delle recensioni negative ricevute
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I've used them frequently and intend to…
I've used them frequently and intend to do it again because they are very reliable.
12 giugno 2026
Risposta di The Wine Flyer
Thank you for your continued support! We’re delighted to hear you find us reliable and that you plan to order with us again. 🙂 Ellie
Great selections and using my Avios…
Great selections and using my Avios points really makes it a good deal. Delivery was quick
12 giugno 2026
Risposta di The Wine Flyer
Thank you for your kind feedback! We’re so pleased to hear you enjoyed our selection and that using your Avios points made it even better value. It’s great to know your delivery arrived quickly too. Enjoy 🙂 Ellie
Full Marks to The Wine Flyer
Easy to place my order, great discount on the purchase, parcel arrived within a couple of days and beautifully, safely packaged. Couldn’t fault the Wine Flyer.
12 giugno 2026
Risposta di The Wine Flyer
Thank you so much for your lovely feedback! We’re delighted to hear that you found the ordering process easy, enjoyed a great discount, and that your parcel arrived quickly and safely packaged.
It’s wonderful to know we met your expectations – we really appreciate your support and hope to welcome you back soon! 🙂 Ellie
Excellent
Excellent range of wines with good information on each.
Delivery was very quick and my wine was carefully packaged.
Top service thank you
10 giugno 2026
Risposta di The Wine Flyer
Thank you so much for your kind review! We’re really pleased to hear you enjoyed the range of wines and found the information helpful. It’s also great to know your order arrived quickly and was carefully packaged. 🙂
We truly appreciate your support and hope to serve you again soon! Ellie
Good selection of wines.
Good selection of wines.
Easy to place an order.
Fast/efficient delivery.
4 giugno 2026
Risposta di The Wine Flyer
Thank you for your feedback. We’re delighted to hear that you were pleased with the selection of wines, found the ordering process easy, and experienced fast, efficient delivery.
We really appreciate you taking the time to share this with us. Enjoy! Ellie
Speed of delivery and how well each…
Speed of delivery and how well each bottle was packed.
8 giugno 2026
Risposta di The Wine Flyer
Thank you for your feedback regarding the speed of delivery and how securely each bottle was packed. We really appreciate you taking the time to share this with us! 🙂 Ellie
Ordered wine at the weekend
Ordered wine at the weekend,it was delivered 48 hours later,considering we live at the top of Scotland, that was impressive. I had a problem applying a bonus voucher, within 90 mins of the next working day it was resolved .
Thanks Ellie.
14 giugno 2026
Non scritta su invito
Risposta di The Wine Flyer
Thank you so much for taking the time to leave such a lovely review!
We’re really pleased to hear you were impressed with the delivery speed—especially all the way to the top of Scotland 😊 I’m also glad we were able to get the bonus voucher issue sorted quickly for you.
Thanks again for your kind words and for choosing us. We hope you enjoy the wine, and we look forward to welcoming you back soon! 🍷
Kind regards,
Helen
The service was good at all stages
The service was good at all stages. We were delighted with the wine
7 giugno 2026
Risposta di The Wine Flyer
Thank you very much for your kind feedback!
We’re delighted to hear that you were happy with the service at every stage and that you enjoyed the wine. It’s always lovely to know we’ve met your expectations.
We really appreciate your support and hope to welcome you back again soon 🍷
Kind regards,
Helen
Risposta di The Wine Flyer
Thank you for your feedback!
We’re really pleased to hear everything was handled promptly and that the issue was resolved so well. Your kind words are much appreciated, and we hope to assist you again soon 😊
Kind regards,
Helen
Risposta di The Wine Flyer
Hi Cristiana,
many thanks for the feedback. I am sorry that you were not happy with the wines in the Mystery Case. The cases are designed to offer a wider range and therefore it is always challenging to please everyone with every bottle.
What I can assure you is that the wines were all carefully chosen and combined offer much greater value than purchasing each individually.
Another time may I suggest Mix and Match which enables you to select your own bottles and then apply for a discount on the purchase.
Kind regards
Very pleased with the selections…
Very pleased with the selections presented and the Avios that go with my choices.
Delivered promptly and will continue making my selections from The Wine Flyer.
6 giugno 2026
Risposta di The Wine Flyer
Thank you for your wonderful feedback! We’re delighted to hear you’re pleased with the selection and enjoying the added bonus of Avios.
It’s great to know your delivery was prompt, and we truly appreciate your continued support. We look forward to helping you with your future selections at The Wine Flyer. 🙂 Ellie
Risposta di The Wine Flyer
Thank you for your great feedback! We’re delighted to hear you’re happy with the price, the speedy delivery, and the quality of the product.
We really appreciate your support and hope to see you again soon. Ellie
Good Service for Ordering Wine
I was surprised that it is easy to order my favourite red wine from Wine Flyer online. I was kept well informed of the delivery time. All 12 bottles of wine were in a box which was safely packed. I am impressed with this service and highly recommend Wine Flyer.
8 giugno 2026
Risposta di The Wine Flyer
Thank you for your wonderful feedback! We’re delighted to hear that you found it easy to order your favourite red wine and that you were kept well informed throughout the delivery process.
It’s great to know your wines arrived safely and well packaged. We’re so pleased you’re impressed with our service and truly appreciate your recommendation.
We hope to welcome you back again soon! Ellie
Risposta di The Wine Flyer
Thank you for your kind feedback! We’re delighted to hear you’re enjoying our wine selection and that your delivery arrived promptly.
We really appreciate your support and hope to see you again soon. 🙂 Ellie
A great service
A great service! The Wine Flyer delivers excellent service again, they do not disappoint!
7 giugno 2026
Risposta di The Wine Flyer
Thank you for your fantastic feedback! We’re delighted to hear that we’ve been able to deliver the high level of service you expect—your continued support means a lot to us.
We’re so pleased we didn’t disappoint and hope to welcome you back again soon 🙂 Ellie
Order follow up and delivery…
Order follow up and delivery instructions well documented. Items delivered on time and well packaged.
7 giugno 2026
Risposta di The Wine Flyer
Thank you for your great feedback! We’re pleased to hear the ordering and delivery process was clearly communicated, and that your items arrived on time and well packaged.
We really appreciate your support and hope to see you again soon. 🙂 Ellie
Good as usual
As usual the ease of use in ordering, the quick delivery and very good prices. Keep coming back so must be good. Ps like the avios as well
7 giugno 2026
Risposta di The Wine Flyer
Thank you for your fantastic feedback! We’re so pleased to hear that you find ordering with us easy, enjoy our quick delivery, and value our pricing. It’s great to know you keep coming back—that really means a lot to us!
We’re also glad you’re enjoying collecting Avios as an added bonus.
We truly appreciate your continued support and look forward to your next order! Ellie
It has a great selection of wines
It has a great selection of wines. The ordering was easy and the delivery was very quick. The bottles were well protected.
I am very pleased with their service
7 giugno 2026
Risposta di The Wine Flyer
Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our wide selection of wines and found the ordering process easy. It’s also great to know your delivery was quick and that everything arrived safely. 🙂
We’re so pleased you’re happy with our service and truly appreciate your support. We hope to welcome you back again soon! Ellie
Delivered within a couple of days by a…
Delivered within a couple of days by a reputable courier bonus is getting Avios.
6 giugno 2026
Risposta di The Wine Flyer
Thank you for your great feedback! We’re so pleased to hear your order arrived quickly with our trusted courier, and that you’re enjoying the added bonus of earning Avios. 🙂 Ellie
Risposta di The Wine Flyer
Thank you for your lovely feedback! We’re delighted to hear you’re enjoying the wine and that our delivery service met your expectations. Enjoy the wine! Ellie
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