I made a mistake in my order- completely my fault. The customer service team responded to my email really quickly and fixed my error but also managed it in such a lovely, kind and supportive way. Than... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Selecting and ordering the wine was very easy. Delivery was very quick, the courier arrived within the given delivery window and treated the box with respect. The bottles were superbly packed for... Leggi di più
L'azienda ha risposto
Since buying wine from the the Wine Flyer, I can say not only are their wines superb, but their customer service is excellent as well Nothing is too much problem for them.
L'azienda ha risposto
Ordered wine at the weekend,it was delivered 48 hours later,considering we live at the top of Scotland, that was impressive. I had a problem applying a bonus voucher, within 90 mins of the next work... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Our best experiences of wine are so often related to those moments we've all had when travelling, whether in a restaurant in a far away city or a visit to vineyard. At The Wine Flyer, we know that the right wine can transport you out of the moment, back to those memories. Our mission is to make the products you experience during your travels, whether onboard a British Airways flight or at the destination, accessible to everyone, all the time. Using our experience of selecting and serving in the airline environment, with it's limited space to store products and the impact of altitude on taste, we have curated an edit of wines, beers, spirits, and non-alcoholic drinks that provides something for everyone. Many of our products are served on, or exclusive to British Airways, some are selected to complement and some are recognisable well-loved brands like Whispering Angel, Moet and Penfolds. And by choosing to get your wine, beer, spirits and non-alcohol drinks from The Wine Flyer, you can collect Avios at unparalleled rates that speed up that next getaway.
Informazioni di contatto
4,8
Eccellente
8K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di The Wine Flyer
Hi Andrew,
Great to hear!
Enjoy the wines
5 star for wine; 0 star for delivery
Your wine was 5 star for taste, quality and price. I do not, however, expect to use you ever again because of the appalling delivery service (by OPD). Because of concerns from past experience involving serious risks of deliveries being left next to my front door, I specifically stated in my delivery instructions should I not be in when delivery came, that the delivery should be left BEHIND my garage! It is a simple instruction - through the easily opened gate on the side of the garage - and saves me worrying about theft by various people briefing in the properties in the cut-de-sac. Your delivery by OPD was left in plain sight outside my front door! Fortunately, I was only briefly away from the house when the delivery was made and got the carton on return home. I give NIL stars for this delivery and that is why my overall mark is 3 stars (5 for wine, 0 for delivery).
17 giugno 2026
Risposta di The Wine Flyer
Hi Terry,
thank you for the feedback, we will certainly pass this on to DPD, may I suggest you also contact DPD with the comments and even look at their Trust Pilot page as this will also directly reach them.
Sadly as a thrid party we are heavily reliant on the service DPD provide as part of our overall customer experience.
I am so sorry they let you down.
Enjoy your wines - suggest in this heat you go with a nice chilled one 😊
Kind regards
All good and very quick!
13 giugno 2026
Risposta di The Wine Flyer
Thanks so much for your review! We’re really pleased everything went smoothly and quickly. We appreciate your feedback.
Risposta di The Wine Flyer
Thanks so much for your lovely review! We’re really pleased you’re enjoying the choice — and of course, the Avios. We appreciate your support.
Risposta di The Wine Flyer
Thanks so much for your review! We’re really pleased to hear everything arrived quickly, efficiently, and well packed. We appreciate your feedback.
Risposta di The Wine Flyer
Thank you for your lovely review! We’re delighted to hear you enjoyed the wines and found the service efficient. We really appreciate your feedback.
My box of wine arrived very quickly
My box of wine arrived very quickly - I've not opened it yet but I trust the wines will be of good quality. It's great to be able to use some of my airmiles for this.
12 giugno 2026
Risposta di The Wine Flyer
Thank you for your lovely feedback! I'm so pleased to hear your box of wine arrived quickly. I hope you thoroughly enjoy the selection once you’ve had a chance to open it—great to hear you could make use of your Avios too. Cheers! 🍷
Kind regards,
Helen
Risposta di The Wine Flyer
Thank you for your feedback — we’re glad you were happy with the quick and efficient service. If there’s anything else we can help with, please let us know.
Kind regards,
Helen
Risposta di The Wine Flyer
Thank you for your kind feedback! We’re delighted to hear you found the ordering easy, enjoyed the wine, and received your delivery so quickly. We really appreciate your support.
Kind regards,
Helen
Risposta di The Wine Flyer
Thank you for your feedback — we’re pleased to hear you found the service very quick and professional. We really appreciate you taking the time to let us know.
Kind regards,
Helen
Brilliant service all round
Brilliant service all round. Ordered Friday delivered
Saturday . Great wine mixed selection.
Keep us going for a while then order another selection
Many thanks
12 giugno 2026
Risposta di The Wine Flyer
Thank you very much for your lovely feedback. We’re delighted to hear you enjoyed the brilliant service, speedy delivery, and mixed wine selection. We look forward to helping you with your next order when you’re ready. Many thanks!
Kind regards,
Helen
Risposta di The Wine Flyer
Thank you for your feedback — we’re glad to hear you found the ordering quick and efficient. We really appreciate you taking the time to let us know.
Kind regards,
Helen
Quick turn around
Ordered one day, the bottles came the next day. They were well packaged.
14 giugno 2026
Risposta di The Wine Flyer
Thank you for your feedback — we’re pleased to hear your order arrived so quickly and was well packaged. We really appreciate you taking the time to let us know.
Kind regards,
Helen
The Wine Flyer is a company that you…
The Wine Flyer is a company that you can do business with and be satisfied with the outcomes. Efficient, helpful and very prompt next day deliveries.
The wine bottle packaging must be the best available.
10 giugno 2026
Risposta di The Wine Flyer
Thank you so much for your kind feedback! 😊
We’re really pleased to hear you were happy with the service, the next‑day delivery, and the support you received. It’s also great to know the packaging stood out — we work hard to make sure every bottle arrives safely. We truly appreciate you taking the time to share this. 🍷
Kind regards,
Helen
Risposta di The Wine Flyer
Thank you so much for your lovely feedback! We’re really pleased you found great value and excellent service — it means a lot to us. 😊
Kind regards,
Helen
Very quick and efficient delivery…
Very quick and efficient delivery service and great wines
10 giugno 2026
Risposta di The Wine Flyer
Thank you so much for your feedback! 😊
We’re really pleased to hear you enjoyed the quick and efficient delivery service — and of course, the wines too! 🍷
Kind regards,
Helen
Quick and easy to order and I get avios
13 giugno 2026
Risposta di The Wine Flyer
Thank you for your feedback! 😊
We’re so glad you found ordering quick and easy — and that you get to collect Avios too, a nice little bonus! ✈️🍷
Kind regards,
Helen
Well up to Wine Flyer’s high standard.
Selecting and ordering the wine was very easy. Delivery was very quick, the courier arrived within the given delivery window and treated the box with respect. The bottles were superbly packed for transport.
The wine itself is delicious too.
Overall good product, good service and good value.
13 giugno 2026
Risposta di The Wine Flyer
Thank you so much for your lovely feedback! 😊
We’re really glad to hear that ordering was easy, delivery was quick, and that everything arrived safely and well packed. It’s great to know the wine hit the mark too!
We really appreciate your kind words about the product, service, and value — it means a lot to us. 🍷
Kind regards,
Helen
A seamless experience with my chosen…
A seamless experience with my chosen wines delivered hassle free within 24 hours of placing the order.
12 giugno 2026
Risposta di The Wine Flyer
Thank you for your great feedback! We’re delighted to hear you had a seamless experience and that your wines were delivered quickly and hassle-free. Enjoy! 🙂 Ellie
All went exceptionally well from…
All went exceptionally well from ordering to delivery.
12 giugno 2026
Risposta di The Wine Flyer
Thank you for your wonderful feedback! We’re delighted to hear that everything went smoothly from ordering through to delivery.
We really appreciate your support and hope to see you again soon! Ellie
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.